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Ascott Kuala Lumpur
Ascott Kuala Lumpur
Ascott Kuala Lumpur
Ascott Kuala Lumpur
Ascott Kuala Lumpur
Ascott Kuala Lumpur
Ascott Kuala Lumpur

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8.7

Excellent

4,978 reviews

4,978 reviews

Housekeeping167
View36
Breakfast35
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
SevenAteNine

40 m

Standard Chartered Bank Park

170 m

Parkson Kajang

190 m

Jalan P Ramlee (Clubbing area)

200 m

Ruums

260 m

Popular landmarks
Aquaria KLCC

330 m

Petronas Twin Towers

380 m

KLCC Park

490 m

Pavilion Kuala Lumpur

730 m

Menara Kuala Lumpur

770 m

Closest landmarks
Ava Bistro

220 m

Fitness First

230 m

Healy Mac's (KLCC)

250 m

Symphony Lake

330 m

Cold Storage

330 m

Newly renovated

Ascott Kuala Lumpur

9, Pinang Road, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450 - See map

Make your best journey to Kuala Lumpur with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Strategically situated in Kuala Lumpur City Centre, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transfer

Excellent breakfast

Newly renovated

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Steamroom
Workout and Leisure
Fitness center
Swimming pool [outdoor]

Facilities

Pets allowed

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

BBQ facilities

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.6
Distance to city center1 km
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.8 km

Rooms available at Ascott Kuala Lumpur

Excellent
Room comfort & quality

8.7

2 Bedroom Executive
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 king bed and 2 single bed...
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3 Bedroom Premier
...
  • Room size: 168 m²/1808 ft²
  • City view
  • 2 single beds and 2 double ...
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1 Bedroom Premier
...
  • Room size: 81 m²/872 ft²
  • City view
  • 1 king bed
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Studio Premier
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 king bed
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2 Bedroom Premier
...
  • Room size: 133 m²/1432 ft²
  • City view
  • 2 single beds and 1 king be...
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Studio Premier
...
  • Smoking allowed
  • Bathtub
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Studio Premier
...
  • Smoking allowed
  • Bathtub
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Executive Suite
...
  • Room size: 133 m²/1432 ft²
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Other
...
  • Room size: 168 m²/1808 ft²
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Executive Suite
...
  • Room size: 81 m²/872 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Ascott Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Ascott Kuala Lumpur?

For those who wish to drive their own cars, Ascott Kuala Lumpur has a car park right on site for maximum convenience. Self-parking is conveniently available at the hotel.

Is breakfast offered at Ascott Kuala Lumpur?

There's an additional charge of 21 MYR for adults and 15 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Ascott Kuala Lumpur?

Ascott Kuala Lumpur features an on-site restaurant for your dining convenience.

Can special events be hosted at Ascott Kuala Lumpur?

Your special occasion or event can be hosted at one of the 3 versatile venues.

Can business events be hosted at Ascott Kuala Lumpur?

On-site venues and convenient event services make Ascott Kuala Lumpur an ideal choice for hosting events such as seminars, conferences and meetings. The 4 venues can accommodate up to 30 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Ascott Kuala Lumpur?

Ascott Kuala Lumpur is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Ascott Kuala Lumpur?

The closest train, metro, or bus station is Raja Chulan Monorail Station, 430 m away from Ascott Kuala Lumpur.

What restaurants are nearby Ascott Kuala Lumpur?

Ascott Kuala Lumpur’s neighborhood is Kuala Lumpur City Centre which includes popular restaurants such as Nasi Lemak Mak Wanjor, Atmosphere 360 and Marini's on 57.

What popular shopping places are close to Ascott Kuala Lumpur?

Located in the Kuala Lumpur City Centre area, Ascott Kuala Lumpur is close to great shopping choices like Suria KLCC, Parkson Kajang and nikorex display.

What are popular attractions near Ascott Kuala Lumpur?

Ascott Kuala Lumpur’s location in the Kuala Lumpur City Centre neighborhood makes it close to famous attractions including Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur.

What popular natural sightseeing spots are close to Ascott Kuala Lumpur?

Ascott Kuala Lumpur is located within Kuala Lumpur City Centre, which makes it conveniently close to natural sights including Jelutong Tree and Camp ground.

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Explore the neighborhood

What people love about Ascott Kuala Lumpur

  • 9.6

    Exceptional
    Staff 

    "Staffs are really helpful."

    Zefanya

    |

    October 19, 2022

  • 8.8

    Excellent
    Location

    "The hotel was in a good location, pretty centralised."

    Hamidah

    |

    October 15, 2022

  • 10

    Exceptional
    Cleanliness

    "Always clean and the beds so comfy."

    marlin

    |

    October 13, 2022

Overall rating:

8.7

Excellent
4,978 reviews
Cleanliness
8.9
Facilities
8.4
Location
9.4
Read all reviews >
What travelers say they love:
Great location and great view from balcony.
Siao from Singapore
Family with older children
More about Ascott Kuala Lumpur

More about Ascott Kuala Lumpur

Ascott Kuala Lumpur

Ascott Kuala Lumpur is the perfect choice for travelers who want to take in the sights and sounds of Kuala Lumpur. Experience an urban escape in Kuala Lumpur with a stay at Ascott Kuala Lumpur, with its exceptional location right in the city center. Access is everything, and you'll get the most of while staying only 8.4 km from Terminal Bersepadu Selatan and its easy transportation options.
Ascott Kuala Lumpur offers numerous on-site facilities to satisfy even the most discerning guest. Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service and luggage storage.
Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Ascott Kuala Lumpur. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere.
All guestrooms at Ascott Kuala Lumpur provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Ascott Kuala Lumpur, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, instant coffee and instant tea are provided in some guestrooms. Ascott Kuala Lumpur also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Ascott Kuala Lumpur offers unique recreational opportunities for all guests. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Kuala Lumpur. Be sure to visit Menara Kuala Lumpur located 770 m away, an item on every checklist of those who travel to Kuala Lumpur.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Breakfast

191 mentions

Housekeeping

136 mentions

Swimming Pool

52 mentions

Food & Dining

34 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • Pool with view
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • BBQ facilities
  • Kitchen
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [on-site]
  • Shuttle service

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Dining table
  • Dishwasher
  • Fan
  • Fire extinguisher
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • Linens
  • Locker
  • Microwave
  • Non-smoking
  • Pool facilities
  • Private apartment in building
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Semi-detached
  • Separate dining area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring
Location
9, Pinang Road, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450
Exceptional
Location

9.4

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    17.8 km 40 min drive
  • Kuala Lumpur International Airport (KUL)
    45.9 km 56 min drive

Public transportation

  • Raja Chulan Monorail Station
    440 m 15 min walk
  • LRT Train Station - KLCC
    480 m 8 min walk

Hospital or clinic

  • The dentist @ KL
    390 m

Shopping

  • Pavilion Kuala Lumpur
    730 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    210 m 10 min walk
What's nearby

Popular landmarks

  • KLCC - Bukit Bintang Pedestrian Walkway
    280 m
  • Aquaria KLCC
    330 m
  • Petronas Twin Towers
    380 m
  • KLCC Park
    490 m
  • Pavilion Kuala Lumpur
    730 m
  • Menara Kuala Lumpur
    770 m
  • Jalan Alor
    870 m
  • Central Market
    1.9 km
  • Chinatown - Kuala Lumpur
    2.0 km
  • KL Bird Park
    2.9 km

Nearby landmarks

  • SevenAteNine
    40 m
  • Standard Chartered Bank Park
    170 m
  • Parkson Kajang
    190 m
  • Jalan P Ramlee (Clubbing area)
    200 m
  • Ava Bistro
    220 m
  • Fitness First
    230 m
  • Healy Mac's (KLCC)
    250 m
  • Ruums
    260 m
  • Legends
    260 m
  • La Queen
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The breakfast is continental.
  • Breakfast is served from 06:30 AM to 10:30 AM.
  • Cash payments are accepted only in Malaysian Ringgit. No other currencies are accepted and foreign currency exchange services are not available at the property.
  • 1. A maximum of two pet(s) is allowed for one apartment unit. 2. The Pet size must not exceed 10 kg and must remain of such size that it can be easily held/carried in the arms. 3. The tenant shall ensure that the Pet does not cause any nuisance or inconvenience to other tenants, visitors of the Ascott Kuala Lumpur or any other person who enters the building. 4. The breed should be well domesticated and not be of ferocious nature. 5. The tenant must provide valid vaccination and registration certificates according to the laws of Malaysia - Department of Veterinary Services (DVS) upon request of property. Ascott Kuala Lumpur reserves the right to refuse acceptance of pet if documentation is incomplete or outdated. 6. Pets are only allowed in apartments on the assigned floor. Pets are strictly prohibited to access other floors, apartments, and public areas such as Residence Lounge, Lobby, guest elevators, rooftop and/or terraces. 7. Pet owners are to follow the special access/exit route when entering or leaving the building. 8. Pets(s) should be properly leashed and kept in cage outside of the apartment. 9. Pets must not be left unattended during prolonged absence of pet owner. 10. Please do not allow pet hair to flow into the drainage. 11. Excrement of pets must be discarded completely sealed. 12. The pet must be properly leashed as it carried in cage when Ascott Housekeeping and/or Maintenance enters the unit to conduct or maintenance work. 13. The tenant shall ensure that the pet does not break, spoil, or cause any damage within the property. 14. Additional charges of 50% of the room rate apply per night upon check in for Short Stay pet cleaning charge per booking. 15. Our in-room amenities package includes sleeping mats, pet towels and bowl for food.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee275 MYR
  • Distance from city center1 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)21 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors32
  • Number of restaurants1
  • Number of rooms 221
  • Room voltage240
  • Year property opened1999
  • Most recent renovation2021

Parking

  • Daily parking fee12 MYR

Reviews of Ascott Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.9
Facilities8.4
Location9.4
Room comfort and quality8.7
Service8.6
Value for money8.6
High score for Kuala Lumpur
Rating
9+ Exceptional (910)
8-9 Excellent (485)
7-8 Very Good (453)
6-7 Good (125)
<6 Below Expectation (129)
Time of the year
Mar - May (486)
Jun - Aug (316)
Sep - Nov (672)
Dec - Feb (628)
All guests (3,510)
All room types
All languages

Show reviews that mention 

Showing 2,102 verified guest comments
12345
10.0
Exceptional
M from Malaysia
Couple
Studio Premier
Stayed 1 night in August 2020

Nice spacious room”

Stayed overnight on the eve of Merdeka. Requested some complimentary stuff since it was on my wife's birthday and the front office obliged with a complimentary cake for the wife which is highly appreciated. I was expecting cookies or fruits but a cake was an excellent gesture from the hotel. The check in was smooth and so was the concierge that helped us with our luggage. Very professional, friendly and courteous as well as accommodating to my requests. The spacious room came in with an excellent view with balcony, large king sized bed, bathtub and bathroom amenities, big screen TV, a mini kitchen and even a coffee machine. That made our stay a pleasant one and definitely we will come and stay again, perhaps to celebrate our 30th anniversary this end of October. Perhaps the hotel management could offer us a nice package. A convenience store at the ground floor is also available for guests needs plus a nice cool and hip cafe and pub too. The food there is nice too as we had our dinner there and they also provide food for room service. Overall, the Ascott is highly recommended for a good excellent stay 👍

Reviewed September 13, 2020

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Dear M, Thank you for taking time to write such a lovely review on your stay with us at Ascott Kuala Lumpur. The team is truly heartened to note that you had a delightful stay with us and enjoyed our spacious well-appointed apartments with a fully equipped kitchen. We cannot thank you enough for your fabulous compliments on our friendly and helpful staff members. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Thank you! All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon. Warm regards, David Nigel Koh Guest Service Manager

Responded October 18, 2020
Ascott Kuala Lumpur
10.0
Exceptional
Zuraida from Malaysia
Family with young children
3 Bedroom Premier
Stayed 1 night in October 2021

Great for family”

Check in process was with a long queue due to SOP and they only have 3 counters..i waited for 1hour and half to get the check in process done..but i think this is common if you came on weekend during this pandemic..however ive been compensated with free late checkout until 5pm so i was more than happier for that..3 bed room apartment was spacious very clean and comfortable for my big family of 6 adults and kids..each room has tv and 2 of them got bath tub..big screen in living hall ..kitchen with completed utensils and got coffee maker some more + drinking water from the tap ..food delivery also sent to the door by the hotel staff even you ordered from grab or foodpanda ..very recommended for a family staycation ..ah and the pool got view of klcc tower and kl tower both 👍🏻

Reviewed October 25, 2021

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Dear Ms. Zuraida, Thank you for staying with us and we appreciate the high rating. We regret to learn about the shortfall during arrival but we are glad that we can accommodate the late check out for your recent stay. We hope to see you again in the near future. Stay safe. Best Regards, Emma Razali - Operations Manager

Responded November 20, 2021
Ascott Kuala Lumpur
10.0
Exceptional
Tiara from Malaysia
Couple
Studio Premier
Stayed 1 night in December 2021

Amazing Stay! ”

Ascott Kuala Lumpur has always been my favorite place to stay with my family and friends. Place is amazing, price is reasonable, walking distance to KLCC, the hotel is also clean and sanitized all the time. Unfortunately yesterday’s stay was surprisingly unpleasant as we had an aircond problem @ 3AM in the morning, since it was a little to late to file a complain we just let that slip away, only at 7AM the AC problem has caused the whole unit to blackout, but staff was amazing to attend it on the spot and helped us with it. Also told us if we file the complain earlier they could’ve switched to another room. Definitely will come again for the great hospitality , but probably need to double check the A/C & other utilities before staying in. Amazing work Ascott KL! They never disappoint ☺️

Reviewed May 08, 2022

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Dear Ms Tiara, Thank you so much for your great support and we regret to learn on the shortfall during your stay. We hope we can see you again for a more memorable experience. Warmest regards, Emma Razali Assistant Residence Manager

Responded May 09, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Nadia from Malaysia
Family with young children
3 Bedroom Premier
Stayed 2 nights in March 2022

Perfect Stay And Good Service”

All staff are so polite, helpful, well manner and professional. Start from security, cleaner and especially the girl who attended me during my check in. The process is so fast and she was so polite and so helpful. Not only that they also make an extra service by double confirm with me when I’m ordering food from Grab & Panda and sent it upstairs its such a pleasant and makes me and all my family so happy and felt safe during our stay here even though we were not a vvip but they still treat us like vvip. We definitely will came back here when we in KL. Tq Ascott KL.

Reviewed March 30, 2022

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Dear Ms Nadia, We are grateful for the high rating and we are glad to learn that you and your family member enjoyed your stay with us. We hope to see you again during your next trip to Kuala Lumpur. Stay safe and have a wonderful day. Warmest regards, Assistant Residence Manager

Responded April 03, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Gurdeu from Malaysia
Family with young children
2 Bedroom Executive
Stayed 2 nights in October 2021

Perfect home away from home!!!”

We went there with our 2 kids for a 3 day staycation. Could not have asked for a better place. It's perfect for someone who is looking for an apartment concept stay. It helps esp when u have kids. The kitchen was fully equipped, they thought of everything. From pots and pans to a toaster right to scissors. The pool was amazing and located beautifully on the 22nd floor. The kids and us enjoyed it truly. The best part is definitely the location. We walked to every place. The walks at KLCC Park was beautiful. Oh and there is a newly opened WIP next door. Just an added bonus. You will never get bored of food selection around this area. Overall , we would definitely call this a home away from home!!!

Reviewed October 25, 2021

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Dear Gurdue, We are grateful for the high rating and we appreciate your lovely review. We hope to see you again in the near future. Stay safe and have a great weekend ahead. Best Regards, Emma Razali - Operations Manager

Responded November 20, 2021
Ascott Kuala Lumpur
10.0
Exceptional
Nina from Singapore
Group
2 Bedroom Premier
Stayed 2 nights in December 2019

Great Place”

This is my first time at Ascott and I must say that it has been impressive. Great accessibility to KLCC, great city view from the apartment, very huge and clean apartment and amazingly friendly staff. While the breakfast was a simple buffet, it was very tasty and the variety was just nice. Ascott is a place anyone should consider when in KL. Well done Ascott KLCC!

Reviewed December 17, 2019

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Dear Nina, Thank you for taking time to write such a lovely review on your stay with us at Ascott Kuala Lumpur. The team is truly heartened to note that you had a delightful stay with us and enjoyed our spacious well-appointed apartments with a fully equipped kitchen. As Ascott Kuala Lumpur is just a stone’s throw away from Suria KLCC Mall and the majestic Twin Towers, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Thank you! All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon. Warm regards, David Nigel Koh Guest Service Manager

Responded January 11, 2020
Ascott Kuala Lumpur
10.0
Exceptional
Muhammad from Malaysia
Group
Studio Premier
Stayed 2 nights in December 2021

The best experience so far. ”

Firstly, the location is top notch.. 3 minutes walking distance to KLCC. Really at the centre of KL City Centre. The room is the coziest ever. Very comfortable. The facilities are also top notch. The staff were all soooo nice and friendly. The check in and check out process are smoooth. Overall it’s 11/10 from me. Will definitely revisit soon.

Reviewed December 28, 2021

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Dear Mr. Muhammad, We are glad to learn that you enjoyed your stay with us and we are thankful for the high rating. Stay safe and we hope to see you again in the near future. Best regards, Emma Razali - Operations Manager

Responded January 03, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Sonia from Philippines
Business traveler
Studio Premier
Stayed 3 nights in November 2019

Exceptional”

Hotel staff is very friendly and ready to help. Location is great. Room is spacious and clean. I just didn't have time to ask why the coffee pods were given only on the first day, nothing for the next two days. Overall we had a great time living in the hotel. Had recommended it to my relatives and friends who will be on vacation in KL next year.

Reviewed November 28, 2019

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Dear Sonia, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Ascott Kuala Lumpur, we look forward to welcoming you again at any one of our serviced residences. Best regards, David Nigel Koh - Guest Service Manager

Responded December 08, 2019
Ascott Kuala Lumpur
10.0
Exceptional
Nurhafiza from Malaysia
Family with young children
Stayed 3 nights in December 2019

cozy and strategic location”

i'm looking for affordable hotel around KLCC (walking distance 5 mins) with a living room and kitchen coz im travelling with 2 children. i found this hotel and it is beyond my expectation. we have a great stay and comfortable. it is very recommended for people who want large space. however, the breakfast not really tasty with only a few choices.

Reviewed December 09, 2019

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Dear Nurhafiza, Thank you for taking time to write such a lovely review on your stay with us at Ascott Kuala Lumpur. The team is truly heartened to note that you had a delightful stay with us and enjoyed our spacious well-appointed apartments with a fully equipped kitchen. We cannot thank you enough for your fabulous compliments on our friendly and helpful staff members. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We have taken note on your comments with regards to the breakfast selection and we shall convey your comments to our breakfast provider to work towards an improvement. Thank you! All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon. Warm regards, David Nigel Koh Guest Service Manager

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Ascott Kuala Lumpur
10.0
Exceptional
Siti from Malaysia
Family with young children
3 Bedroom Premier
Stayed 1 night in April 2021

5star quality hotel apartment”

I’m so surprise that I have expcted that this is simply another hotel aprtment that is similar to the others (the zon, ond darby) but boy was i wrong, it’s superbly clean, spacious and mintly decorated, I’d say that its toilet and shower/tu. is as similar to MO! Good kitchenette and comfy bed too.. definitely a great place to stay.

Reviewed April 11, 2021

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Dear Ms Siti, It is very encouraging for us to know that you had several delightful moments during your stay! We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Best Regards, Emma Razali Operations Manager

Responded May 09, 2021
Ascott Kuala Lumpur
10.0
Exceptional
Douglas from Malaysia
Solo traveler
Studio Premier
Stayed 4 nights in April 2022

Great stay”

Loved the room. Minor issues with a hole in a bath towel and the duvet/ comforter seemed to be switched to a one that wasn't wide enough for the bed. Otherwise great facilities with a super swimming pool with great views of the Twin Petronas Towers and the KL tower

Reviewed April 11, 2022

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Dear Douglas, We are glad to learn that you enjoyed your recent stay with us. Regret to know the shortfall in the linens that have been set in the apartment. Please accept our sincere apology for the inconvenience. Hope to see you again for a more memorable experience. Warmest regards, Emma Razali Assistant Residence Manager

Responded April 16, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Elsa from Malaysia
Group
2 Bedroom Executive
Stayed 2 nights in November 2021

Great hotel for a big group”

I love staying at ascott! Even requested for a complimentary bday package for my friend and they came thru. Everythings great here. However, the only two things that i would like for ascott to improve on are their breakfast and we have also requested extra towels and etc but they only provided to us the day after. So those two parts, ascott needs to improve on. Apart from that, im a happy customer and would love to stay here again! :)

Reviewed November 29, 2021

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Dear Ms. Elsa, I am very pleased that you enjoyed your stay at Ascott Kuala Lumpur and we have taken note of some of the comments and have informed the respective department heads for further improvement. Stay safe and have a great day. Best regards, Emma Razali - Operations Manager

Responded November 29, 2021
Ascott Kuala Lumpur
10.0
Exceptional
Sharifah from Singapore
Family with young children
Stayed 3 nights in November 2019

Exceptional”

It was a pleasant stay at Ascott. Spacious for a big family and all amenities are useful throughout our stay. However there are few things to highlight. Tv for living room was not working for some channels but fine for those in bedrooms. Trash bags wasn't provided and we had to use our own plastics throughout. Appreciate if this is provided. The aircon isnt that cold for the one in living room even though the temp is already at 16deg. Overall it's a pleasant stay and we will definitely come back.

Reviewed November 29, 2019

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Dear Sharifah, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. On a side note, we sincerely apologize for defects in the room in the room as you have mentioned. As for the trash bags, this can be requested from our guest service team with no charge. Once again, thank you for your valued patronage. From all of us at Ascott Kuala Lumpur, we look forward to welcoming you again at any one of our serviced residences. Best regards, David Nigel Koh - Guest Service Manager

Responded December 08, 2019
Ascott Kuala Lumpur
10.0
Exceptional
euriqqa from Malaysia
Group
3 Bedroom Premier
Stayed 1 night in January 2022

super helpful staff”

rooms were spacious! clean and comfy bed. staff were friendly and super helpful. will come again! but breakfast was served in packet and delivered to individual room due to their restaurant was closed for renovation during our visit. swimming pool was awesome!

Reviewed June 10, 2022

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Dear Euriqqa, Thank you for taking the time to review your stay with us and we appreciate the high rating. We definitely look forward to be of service to you in the near future. Warmest regards, Emma Razali Assistant Residence Manager

Responded June 10, 2022
Ascott Kuala Lumpur
10.0
Exceptional
lee from Malaysia
Couple
Studio Premier
Stayed 2 nights in November 2021

Best stay in town”

Check in and check out was efficient. Staff were friendly and helpful. Plenty of parking as well. Room was spacious, clean and value for money. Would most definitely stay here the next time we’re in town and up for a staycation!

Reviewed January 11, 2022

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Dear Lee, Thank you for your support and we definitely look forward to welcoming you to stay with us during your next trip to Kuala Lumpur. Have a wonderful weekend and stay safe. Best regards, Emma Razali Act. Assistant Residence Manager

Responded January 15, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Eric from Malaysia
Family with young children
1 Bedroom Premier
Stayed 1 night in November 2021

Overnight Staycation”

Pros: Check in was swift, better than what i have read from other reviews, front desk service was friendly and responsive (requested late check-out). Room was spacious and comfortable and more importantly adequate and clean Cons: Breakfast was definitely a let down, food choice was limited and cold and unfortunately there no dining options in the hotel itseld

Reviewed November 07, 2021

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Dear Mr Eric, Thank you for the high rating and we regret to hear about the shortfall for the breakfast offerings. We will work towards further improvement. Stay safe and have a wonderful day. Best Regards, Emma Razali - Operations Manager

Responded November 08, 2021
Ascott Kuala Lumpur
10.0
Exceptional
Mohd from Malaysia
Family with young children
2 Bedroom Executive
Stayed 1 night in July 2022

Exceptional”

Definitely one of the best place to stay in KL. Friendly staff, very clean, cozy and spacious room. My kids really enjoyed the swimming pool and they even continued in the room, making the bath tub as a mini pool. ASCOTT will be in my list for my next staycation.

Reviewed July 04, 2022

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Dear Mr Mohd, We are happy to learn that your family enjoyed your stay with us and we are grateful for the high rating. We definitely look forward to see you and your family in the near future. Warmest regards, Emma Razali Assistant Residence Manager

Responded July 04, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Noor from Malaysia
Family with young children
2 Bedroom Premier
Stayed 1 night in January 2022

Exceptional”

The best staycation so far in Kuala Lumpur.. Right at the city centre with a walking access to KLCC .. if you got lucky u can check in early and late check out(subject to availability ) , each unit also have a full equipped kitchen so u can cook (good if u hv young kids and babies) i always suggest to friends whenever they ask a hotel to stay in KL but u need to book early to get a good price as now it is started to gain recognition back as they just refurbished the whole units..

Reviewed January 02, 2022

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Dear Ms. Noor, Thank you for the wonderful review and we hope to see you again during your next trip to Kuala Lumpur. Stay safe and have a great day. Best regards, Emma Razali - Operations Manager

Responded January 03, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Lee from Malaysia
Couple
Studio Premier
Stayed 2 nights in December 2021

Clean and worth the money”

The room is so spacious and clean. Fully equip with Cutlery. The lighting in the room is sooo good. It makes me feel relaxed. The location is SuperB! Walking distance to Suria KLCC

Reviewed March 11, 2022

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Dear Lee, We are happy to learn that you enjoyed your stay with us and we are glad that our location is beneficial to you. Hope to see you again during your next trip to Kuala Lumpur. Warmest regards, Emma Razali Act. Assistant Residence Manager

Responded March 12, 2022
Ascott Kuala Lumpur
10.0
Exceptional
Pauline from Malaysia
Group
3 Bedroom Premier
Stayed 2 nights in December 2021

Perfect 3 Bedroom”

We had a very pleasant stay in the 3 Bedroom. The place was well kept, clean and very comfortable. Very happy to have booked the Ascott KL for our Christmas staycation.

Reviewed December 25, 2021

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Dear Ms. Pauline, Thank you for choosing Ascott Kuala Lumpur for your Christmas staycation and we hope to see you again in the near future. Stay safe and have a wonderful day. Best regards, Emma Razali - Operations Manager

Responded December 28, 2021
Ascott Kuala Lumpur
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