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Cozy Hue Hotel
Cozy Hue Hotel
Cozy Hue Hotel
Cozy Hue Hotel
Cozy Hue Hotel
Cozy Hue Hotel
Cozy Hue Hotel

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7.8

Very good

136 reviews

136 reviews

See map

8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Tinh Hoa Art Shop

160 m

Healing the Wounded Heart Shop

220 m

Dam Chuon Huong Quan

230 m

Gia Huy Silk

240 m

Green Bamboo Art Gallery

240 m

Popular landmarks
Truong Tien Bridge

810 m

Tu Dam Pagoda

1.3 km

Hue Imperial Citadel

2.0 km

Hue Royal Palace

2.0 km

Tu Duc Tomb

2.7 km

Closest landmarks
Olympic gym and fitness centre

170 m

Pharmacy Bao Hung

240 m

Nha Thuoc Pharmacy

300 m

Than Minh

360 m

Cù lao nhân tạo Nguyễn Sinh Cung

540 m

Cozy Hue Hotel

28/42 Nguyen Cong Tru, Hue City, Hue, Vietnam, 530000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Hue City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Hue Imperial Citadel. Massage and restaurant are among the special facilities that will enhance your stay with on-site convenience.

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Highlights

Located in heart of Hue

Front desk [24-hour]

Airport transfer

Excellent breakfast

Inside city center

Facilities

Airport transfer

Bicycle rental

Car park

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Value for money8.1
Distance to city center0km
Location rating8.0
Nearest airportPhu Bai International Airport (HUI)
Distance to airport13.6 km

Rooms available at Cozy Hue Hotel

Very good
Room comfort & quality

7.9

Superior Double
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
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Superior Triple
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 single bed and 1 double b...
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Family Room
...
  • Room size: 25 m²/269 ft²
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Standard Double Room
...
  • Room size: 16 m²/172 ft²
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Single Room
...
  • Room size: 18 m²/194 ft²
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Bed in dormitory STANDARD
...
    Enter dates to see prices
    Double Or Twin Superior With Double Bed
    ...
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      Superior Room (no window)
      ...
        Enter dates to see prices
        Standard Room (No Window,Area:16)
        ...
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Cozy Hue Hotel?

          Check-in is from 01:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Cozy Hue Hotel?

          Cozy Hue Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 10000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Cozy Hue Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Cozy Hue Hotel has a car park that's close to the hotel. Parking is free for guests. If you're looking for an easy way to get around Hue with private transportation, the hotel can arrange both taxis or car rental.

          Is breakfast offered at Cozy Hue Hotel?

          Adults can enjoy breakfast offered with an additional charge of 125000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at Cozy Hue Hotel?

          Cozy Hue Hotel features an on-site restaurant for your dining convenience.

          What is the smoking policy at Cozy Hue Hotel?

          Cozy Hue Hotel does permit smoking in some areas and is not 100% smoke-free.

          What is the closest train, metro, or bus station to Cozy Hue Hotel?

          The closest train, metro, or bus station to Cozy Hue Hotel is Hue Railway Station, 2.4 km away.

          What restaurants are nearby Cozy Hue Hotel?

          Restaurants including Hanh Restaurant, Nina's Cafe and Lien Hoa are popular in Cozy Hue Hotel’s neighborhood which is known as Hue City.

          What popular shopping places are close to Cozy Hue Hotel?

          Shopping options in Cozy Hue Hotel’s Hue City neighborhood include Tinh Hoa Art Shop, Healing the Wounded Heart Shop and Gia Huy Silk.

          What are popular attractions near Cozy Hue Hotel?

          Guests at Cozy Hue Hotel can easily visit Tomb of Minh Mang, Tu Duc Tomb and Royal Tombs located in the Hue City area.

          What popular natural sightseeing spots are close to Cozy Hue Hotel?

          Cozy Hue Hotel’s nearby natural sights include Dam Chuon Huong Quan, Tả Bật Sơn and Hữu Bật Sơn located in the same Hue City area.

          Show more questions
          See map

          Explore the neighborhood

          What people love about Cozy Hue Hotel

          • 10

            Exceptional
            Location

            "Perfectly located in the central of Hue city."

            Vu

            |

            December 24, 2019

          • 10

            Exceptional

            "I highly recommended this hotel if you’re family group or solo travel, breakfast was okay."

            Daniel

            |

            December 1, 2019

          • 8.4

            Excellent

            "This hotel is fine for a few nights."

            Gemma

            |

            October 5, 2019

          Property ranking|Compared to 477 Hue properties
          See all rankings
          Room comfort score
          7.9/10
          Service score
          8.7/10
          Value for money score
          8.1/10
          Location score
          8/10
          Better than
          89
          %
          of Hue properties
          Better than
          78
          %
          of Hue properties
          Better than
          72
          %
          of Hue properties
          Better than
          70
          %
          of Hue properties
          Overall rating:

          7.8

          Very good
          136 reviews
          Cleanliness
          7.6
          Facilities
          6.7
          Location
          8.0
          Read all reviews >
          More about Cozy Hue Hotel

          More about Cozy Hue Hotel

          Cozy Hue Hotel

          If you're seeking to see the best of Hue, then there's no better start than a stay at Cozy Hue Hotel, located within the city center and surrounded by the city's famous sights. Go beyond the touristy and get deeper into the offerings of Hue with a stay at Cozy Hue Hotel, located merely 1.9 km from Hue Imperial Citadel.
          Cozy Hue Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hue.
          If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
          For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
          Feel right at home during your stay at Cozy Hue Hotel. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Cozy Hue Hotel include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
          The hotel also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


          Dining and things to do

          Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
          Cozy Hue Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage and salon.


          Around the property

          Take advantage of the opportunity to explore Hue while in the city. Get a photograph of yourself in front of Tu Dam Pagoda located 1.2 km away, a must-see for anyone visiting Hue.


          Reasons to stay here

          Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.
          It's hard to beat the room comfort here, which is rated higher than 89% of other accommodations in Hue.

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          Amenities and facilities
          Good
          Facilities

          6.7

          Most talked about facilities

          Breakfast

          11 mentions

          Housekeeping

          6 mentions

          Internet

          4 mentions

          Food & Dining

          2 mentions

          Languages spoken

          • English
          • Danish
          • Vietnamese

          Internet access

          • Free Wi-Fi in all rooms!
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Massage
          • Ticket services
          • Tours

          Dining, drinking, and snacking

          • Coffee shop
          • Restaurants
          • Room service [24-hour]

          Services and conveniences

          • Cash withdrawal
          • Concierge
          • Currency exchange
          • Daily housekeeping
          • Dry cleaning
          • Elevator
          • Laundry service
          • Luggage storage
          • Safety deposit boxes
          • Salon
          • Smoking area

          For the kids

          • Family room

          Access

          • Check-in/out [express]
          • Front desk [24-hour]
          • Pets allowed
          • Security [24-hour]

          Getting around

          • Airport transfer
          • Car park [free of charge]
          • Car park [nearby]
          • Rental car
          • Shuttle service
          • Taxi service

          Sports equipment rental

          • Bicycle rental

          Available in all rooms

          • Air conditioning
          • Blackout curtains
          • Fan
          • Free bottled water
          • Internet access – wireless
          • Non-smoking
          • Refrigerator
          • Satellite/cable channels
          • Shower
          • Telephone
          • Toiletries
          Food and dining
          Breakfast options
          • Asian
          Location
          28/42 Nguyen Cong Tru, Hue City, Hue, Vietnam, 530000
          Very good
          Location

          8

          Airports

          • Phu Bai International Airport (HUI)
            13.6 km 28 min drive
          • Da Nang International Airport (DAD)
            79.2 km 2.1 hour drive

          Public transportation

          • Dong Ba Bus Station
            1.0 km
          • Hue Railway Station
            2.5 km

          Hospital or clinic

          • Pharmacy Bao Hung
            240 m

          Shopping

          • Dong Ba Market
            920 m

          Cash withdrawal

          • ATM on-site
          What's nearby

          Popular landmarks

          • Truong Tien Bridge
            810 m
          • Tu Dam Pagoda
            1.3 km
          • Hue Imperial Citadel
            2.0 km
          • Hue Royal Palace
            2.0 km
          • Tu Duc Tomb
            2.7 km
          • Thanh Toan Bridge
            4.9 km
          • Imperial Tomb of Dong Khanh
            5.4 km
          • Thien Mu Pagoda
            5.8 km
          • Royal Tombs
            7.9 km
          • Tomb of Minh Mang
            9.6 km

          Nearby landmarks

          • Tinh Hoa Art Shop
            160 m
          • Olympic gym and fitness centre
            170 m
          • Healing the Wounded Heart Shop
            220 m
          • Dam Chuon Huong Quan
            230 m
          • Gia Huy Silk
            240 m
          • Green Bamboo Art Gallery
            240 m
          • Pharmacy Bao Hung
            240 m
          • Gold Silk Fashion
            270 m
          • Tu Do Stadium
            270 m
          • Nha Thuoc Pharmacy
            300 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-1 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib may be requested directly from the property.
          Children 2-11 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 12 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from13:00
          • Check-in until22:00
          • Check-out from12:00
          • Check-out until14:00
          • Reception open until22:00

          Getting around

          • Airport transfer fee10000 VND
          • Distance from city center0km
          • Travel time to airport (minutes)30

          Extras

          • Breakfast charge (unless included in room price)125000 VND
          • Daily Internet/Wi-Fi fee0 USD

          The property

          • Non-smoking rooms/floorsYes
          • Number of restaurants1
          • Number of rooms 12
          • Room voltage220
          • Year property opened2005
          • Most recent renovation2012

          Parking

          • Daily parking fee0 USD

          Reviews of Cozy Hue Hotel from real guests

          Provided by verified guests of Agoda
          7.8
          /
          10
          Cleanliness7.6
          Facilities6.7
          Location8.0
          Room comfort and quality7.9
          Service8.7
          Value for money8.1
          High score for Hue
          Rating
          9+ Exceptional (32)
          8-9 Excellent (25)
          7-8 Very Good (14)
          6-7 Good (5)
          <6 Below Expectation (19)
          Time of the year
          Mar - May (20)
          Jun - Aug (22)
          Sep - Nov (26)
          Dec - Feb (27)
          All guests (136)
          All room types
          All languages

          Show reviews that mention 

          Showing 95 verified guest comments
          12345
          10.0
          Exceptional
          Daniel from United States
          Solo traveler
          Standard Double Room
          Stayed 3 nights in November 2019

          Location is perfect near everything ”

          i stayed here for 3 nights, beds are comfortable pillows too, hotel is very clean, room are big, the staff are very friendly i book my tour though the hotel. I highly recommended this hotel if you’re family group or solo travel, breakfast was okay.

          Reviewed December 01, 2019

          See room deals

          10.0
          Exceptional
          Vu from Vietnam
          Couple
          Standard Double Room
          Stayed 1 night in December 2019

          Great place on our trip.”

          Perfectly located in the central of Hue city. Nearly the walking street, just five minutes to walk. Alot of restaurant and bar around here. Japenese food, mexican food, local food. The staff were so friendly. And reasonable price.

          Reviewed December 24, 2019

          See room deals

          8.4
          Excellent
          Gemma from United Kingdom
          Group
          Standard Double Room
          Stayed 2 nights in September 2019

          Excellent”

          This hotel is fine for a few nights. The staff are really lovely and helpful! The rooms are fine and the bed is pretty comfy. The breakfast isn’t a buffet but the banana pancakes and the coffee were delicious! Pretty good location! If you staying only a few nights, then this is good value for money but if longer I would suggest somewhere else.

          Reviewed October 05, 2019

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          7.6
          Very good
          Matjaž from Slovenia
          Group
          Family Room
          Stayed 1 night in March 2019

          All in all a good stat”

          Look, dont expect too much, but for the prices they have you get a lot. Basic, little outdated room, but everything clean, good service, nice staff. And its 100ft from all the action downtown!

          Reviewed March 04, 2019

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          7.6
          Very good
          Mark from Australia
          Solo traveler
          Standard Double Room
          Stayed 2 nights in July 2019

          Good value for money”

          Nice clean room with a good bed and airconditioning. No street noise . The staff organised a shuttle bus to Da Nang for me. Breakfast was basic but ok.

          Reviewed July 08, 2019

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          6.4
          Good
          Uy
          Couple
          Standard Double Room
          Stayed 1 night in August 2019

          You get what you pay for”

          I did not expect much with the price. The room was clean, nice. The drawbacks are (1) lack of a closet, (2) air-conditioner was leaking water. The location is good. The staff did not show any smile or friendly energy (is that because I'm Vietnamese?).

          Reviewed August 28, 2019

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          6.0
          Barbara from Canada
          Couple
          Standard Double Room
          Stayed 3 nights in February 2019

          The need was extremely uncomfortable. The staff was great and the breakfast was good”

          It was in a alley way which didn't give a great appearance

          Reviewed February 22, 2019

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          5.6
          Ngon from Vietnam
          Family with young children
          Superior Double
          Stayed 1 night in July 2019

          OLD HOTEL”

          Location is OK. You can visit local restaurants on foot. facilities are old and bad condition.

          Reviewed August 01, 2019

          See room deals

          9.3
          Exceptional
          Ellen from United States
          Solo traveler
          Stayed 1 night in March 2015

          Great stay!”

          Clean, good locations, very helpful staff

          I stayed at the Grace Hotel for 1 night while in Hue. It was great value for the money. The location is a bit awkward, off on a smaller side road, but once found it was well worth it. The staff was so helpful and friendly. I arrived early from an overnight train, but they let me check-in early, only having to wait 5 minutes for them to finish cleaning the room. The girl at the front desk helped me plan out my short stay in Hue, advising me to rent a motorbike to tour the tombs that afternoon, then visit the Imperial Citadel the next day before catching the 10:40 train to Danang. She was exactly right! The hotel was in the same area as many other hotels so there were plenty of places to eat that catered tourists as well as more authentic fare. The room itself was clean and comfortable with hot water, good water pressure, and working a/c. I would recommend this hotel to those staying in the area.

          Reviewed March 27, 2015

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          10.0
          Exceptional
          jouni from Finland
          Solo traveler
          Stayed 2 nights in February 2016

          Pleasant stay at Hotel Grace”

          1. The friendliness of the hotel staff 2. Location of the hotel 3. Clean and spacious room

          Though my native language is Finnish, I'm writing this review in English so more travellers can possibly benefit from it. I booked the room for two days, but since I liked the place so much, stayed for four days. The hotel is well located, walking distance from the main attractions of Hue. Even the location is great, the hotel is very quiet and peaceful. Warmest recommendations!

          Reviewed February 24, 2016

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          10.0
          Exceptional
          Jean-Charles from Australia
          Solo traveler
          Stayed 2 nights in November 2014

          Awesome place ”

          Helpful staff, convenient location

          I booked Grace hotel after reading positive reviews on various sites. Very happy with my stay here. Staff were very friendly Particularly the owners Martin and Vinh who went out of there way to make sure I had a great experience in Hue and recommend great loc attractions and restaurants even inviting me for dinner on numerous occasions. Great value accomodation and very handy location close to sleeping bus drop off. Happy to recommend this place.

          Reviewed November 14, 2014

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          9.0
          Exceptional
          JEREMY from United Kingdom
          Solo traveler
          Superior Double
          Stayed 2 nights in October 2014

          Great customer service”

          Customer service / location / comfort

          We arrived at Grace very late at night and I got angry with the night porter because I had booked 2 superior rooms yet only one of our rooms had a balcony. The next morning the staff explained that they only had a few balcony rooms. Both of our rooms were superior after all, just only one was with a balcony. They offered to change one room the next day but now that I knew it was not their fault I did not need to move. The 3 ladies that run the hotel are all so pretty looking, and achingly friendly and good for a talk with. They can arrange motorbike hire from here. You are 5 minutes walk from Brown Eyes nightclub, and 10 minutes walk from all of the other bars near the water. I will definitely stay here if I visit Hue again.

          Reviewed October 25, 2014

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          9.2
          Exceptional
          ngeu from Malaysia
          Couple
          Stayed 1 night in July 2016

          Very good service ”

          The receptionist and staff welcomed us with a big smile when we reached. She has been really helpful in helping us to plan our trip in Hue. The hotel even provided a drinking water machine for us to refill water which is a really good point of this hotel. On the day of check out, we had a sleeper bus to catch at 5pm, the staff was so nice as he offered us to shower at the hotel before boarding the bus even though we have checked out. Thanks for the service, Grace hotel!

          Reviewed July 11, 2016

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          10.0
          Exceptional
          Martin from Denmark
          Couple
          Stayed 1 night in August 2014

          What a nice hotel and great stay!”

          Staff, Quality and location

          I found the hotel online and tried my luck. It was brand new, very cheap and amazing staff. Vinh and Giang made my stay unforgettable and I know that when i return to Hue i will return here. The location is away from all the noise and motorbikes but only a 5 min walk to the center. I can highly recommend Grace hotel and wish them great luck in the future!

          Reviewed August 19, 2014

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          10.0
          Exceptional
          Martin from Australia
          Couple
          Stayed 1 night in December 2015

          Value Money, friendly staff, nice hotel”

          Location, Breakfast, and staff

          my wife and i booked 2 nights at Grace Hotel for our holiday. They gave us the welcome drink when we check in. The staff is so friendly and helpful for us when we stay here. We will come back this hotel when we have chance to come back Hue and Strongly Recommended.

          Reviewed December 14, 2015

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          9.6
          Exceptional
          Wolfgang from Germany
          Solo traveler
          Stayed 1 night in May 2016

          Highly recommended - good blaue for money”

          Close to everything in Hue, friendly staff, well organized - was my best out of three Hotels in Hue

          Reviewed May 17, 2016

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          10.0
          Exceptional
          Lisa from United Kingdom
          Couple
          Superior Double
          Stayed 2 nights in April 2017

          *UNDER NEW MANAGEMENT*”

          Such a lovely place to stay. The hotel has recently been refurbished due to the fact it has been under new management for the past month. We really couldn't fault our stay. The staff went above and beyond from the moment we arrived. Fresh towels & water were provided every day. Help with luggage was always provided. Breakfast included - once day we missed breakfast and the staff still offered to cook us something. The room had everything you needed, including a balcony. When we checked out we were able to leave our luggage at reception until 5pm that night when our coach arrived. They also provided us with a shower and towels at the hotel that we were able to use before we got on our coach, they also gave us complimentary bottles of water for our journey. They waved us off which was also a nice touch. The location is perfect, down an alley away from the main road that has plenty of restaurants and bars. It is within walking distance to the forbidden city. The hotel are helpful and helped us book our sleeper coach to Hanoi & also had many tours available.

          Reviewed May 01, 2017

          See room deals

          Dear Lisa Thank you so much for your choosing Cozy Hue hotel and writing a positive review on Agoda .com and be a first Guest writing review on Agoda.com after hotel reforming and renovation, we wish you enjoy your trip to Vietnam, hope to meet you again in future, Best wishes Dzung Anh Tran hotel Director

          Responded May 18, 2017
          Cozy Hue Hotel
          8.8
          Excellent
          Tobias from Germany
          Couple
          Standard Double Room
          Stayed 2 nights in December 2017

          Good value stay, in budget accommodation!”

          Pros: 1. Staff. They were friendly and helpful. 2. Location. The hotel is next to the restaurant area / walking streets. 3. Airport transfer. They offered reasonable price of airport transfer (new car). 4. Facilities. Beds were really big and comfy. Hot water worked super well. Cons: 1. Decors were a bit tiring and not the newest (the pictures looked better than the actual rooms). 2. Only one light worked in our room. So the room was a bit dark. 3. The room smelled a little bit because of the humidity.

          Reviewed January 08, 2018

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          6.0
          Anthony from United Kingdom
          Solo traveler
          Stayed 2 nights in April 2015

          What separates one hotel from the others?”

          average, ok, ordinary

          An adequate hotel but so are dozens of others. I usually stay in a hotel at least 2 nights before writing a review but this time I only stayed the one night. I was upgraded - which of course was nice. The TV didn't work and when the boy came he simply wiggled the wires and so the next person will have the same problems. I am doing the rounds of hotels in Hue as I need a room for a week if not a month or longer. I enquired about weekly/monthly rates. At the end of the day we decide hotels on cost. For the same cost I decided to go elsewhere - even though I'd happily recommend this hotel and may well use it again just to see if I was wrong. The problem is not with the hotel - it is with us the reviewers. Our reviews are based upon emotion - sometimes soon after the event and sometimes several hotels later. And too frequently the wrong review is ascribed to the wrong hotel or tourist site. But to give high scores because they were friendly just isn't good enough. Everyone in Vietnam is extremely friendly/helpful and therefore every hotel starts off with a top score.

          Reviewed April 09, 2015

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          6.0
          Tim from Australia
          Couple
          Deluxe Double
          Stayed 2 nights in December 2015

          Simple and cheap”

          Hot water, clean rooms and cheap.

          I expected better service at this hotel. The staff were friendly but inconsistent in their arrangements. I had booked a deluxe double room but when I arrived, I was given a smaller, less expensive superior double room. I had already prebooked and paid for a deluxe room. So I don't know why the change. I didn't realize I was given the less expensive room until after I had left Hue. Another couple had arrived as I was leaving and I overheard the staff upgrade their room at no extra cost. So this pisses me off somewhat. I now don't trust the staff at this hotel and will not be booking at Grace Hotel in the future. Very disappointing. I've lived in Vietnam for 3 years now and have never been disappointing in a hotels service until now. The other thing is the free breakfast is very basic. You don't get much with breakfast. I would recommend eating breakfast elsewhere. Also, the room doors were falling apart with door handles that were loose and needed fixing. Doors were difficult to close, hence the reason why people had to slam doors shut. Overall, you don't get what you pay for at this hotel. The hotel owners should take the time to maintain their hotel and be consistent in their treatment of customers. I expected better service and not to be lied to by the staff. If I book a deluxe room I expect a deluxe room, not a less expensive room. Also, the hotel should inform customers that there is a large construction site next to the hotel.

          Reviewed December 28, 2015

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          12345
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