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Eurostars Excelsior Hotel
Eurostars Excelsior Hotel
Eurostars Excelsior Hotel
Eurostars Excelsior Hotel
Eurostars Excelsior Hotel
Eurostars Excelsior Hotel
Eurostars Excelsior Hotel

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8.8

Excellent

2,729 reviews

2,729 reviews

View3
Housekeeping3
Breakfast1
See map

9.4

Exceptional

Location rating score

Exceptional location - 950 meters to the beach
Exceptional for walking
Walkable places
Naples Eastern University

130 m

Labilissima

170 m

Fontana delll'Immacolatella (o del Gigante)

180 m

Via Chiaia

190 m

La Nunziatella

200 m

Popular landmarks
Galleria Borbonica

560 m

Castel dell'Ovo

750 m

Teatro di San Carlo

770 m

Lungomare Caracciolo

1.1 km

Spaccanapoli

2.0 km

Closest landmarks
Parcheggio Morelli

160 m

White Bar

290 m

Monumento ai Martiri Napoletani

310 m

Piazza dei Martiri

320 m

Palazzo Serra di Cassano

340 m

Eurostars Excelsior Hotel

Via Partenope 48, Lungomare Caracciolo, Naples, Italy, 80121 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Lungomare Caracciolo part of Naples, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Museo Cappella Sansevero. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

930 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

560 meters to Galleria Borbonica

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Hot tub

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Naples every 25 minutes on Agoda.com
Value for money8.0
Distance to city center0.5 km
Location rating9.4
Nearest airportNaples International Airport (NAP)
Distance to airport7.1 km

Rooms available at Eurostars Excelsior Hotel

Excellent
Room comfort & quality

8.3

Deluxe Double Room with View
...
  • Room size: 25 m²/269 ft²
  • Sea view
  • 1 queen bed
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Junior Suite with View
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 queen bed or 2 single bed...
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Executive Suite with View
...
  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 king bed
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Superior Double Room
...
  • Room size: 19 m²/205 ft²
  • Street view
  • 1 queen bed
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Suite with View
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
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Standard Suite
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 king bed
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Classic Double Room
...
  • Room size: 19 m²/205 ft²
  • Street view
  • 1 king bed
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Superior Single Room
...
  • Room size: 13 m²/140 ft²
  • Street view
  • 1 single bed
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Superior Triple Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed and 1 single be...
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Standard Suite with Sea View
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Eurostars Excelsior Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Eurostars Excelsior Hotel?

Eurostars Excelsior Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Eurostars Excelsior Hotel has a car park that's close to the hotel. Parking is available for an additional charge.

Is breakfast offered at Eurostars Excelsior Hotel?

Wake up to a great buffet breakfast at Eurostars Excelsior Hotel. Adults can enjoy breakfast offered with an additional charge of 27 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Eurostars Excelsior Hotel?

Eurostars Excelsior Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Eurostars Excelsior Hotel?

Eurostars Excelsior Hotel does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Eurostars Excelsior Hotel?

Restaurants including Bar dell'Ovo, Ristorante Pizzeria Hache' and Pizzeria Fresco are popular in Eurostars Excelsior Hotel’s neighborhood which is known as Lungomare Caracciolo.

What popular shopping places are close to Eurostars Excelsior Hotel?

Shopping options in Eurostars Excelsior Hotel’s Lungomare Caracciolo neighborhood include Viale Dohrn Antique Market.

What are popular attractions near Eurostars Excelsior Hotel?

Guests at Eurostars Excelsior Hotel can easily visit Lungomare Caracciolo, Castel dell'Ovo and Labilissima located in the Lungomare Caracciolo area.

What popular beaches are close to Eurostars Excelsior Hotel?

Guests at Eurostars Excelsior Hotel can easily visit Mappatella Beach in the Lungomare Caracciolo area.

What popular natural sightseeing spots are close to Eurostars Excelsior Hotel?

Eurostars Excelsior Hotel’s nearby natural sights include Monte Echia located in the same Lungomare Caracciolo area.

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Explore the neighborhood

What people love about Eurostars Excelsior Hotel

  • 8.4

    Excellent

    "The sea view from the room was good!"

    SHO

    |

    August 17, 2022

  • 8.4

    Excellent

    "The grand old building is elegant and stately."

    John

    |

    July 17, 2022

  • 9.6

    Exceptional
    Location

    "Ideal location on the corner of waterfront facing both Vesuvius and Castel Ovo - the other grand historic hotels only face the castle."

    Indira

    |

    April 18, 2022

Property ranking|Compared to 3,720 Naples properties
See all rankings
Value for money score
8/10
Location score
9.4/10
Service score
8.6/10
Cleanliness score
8.6/10
Better than
99
%
of Naples properties
Better than
99
%
of Naples properties
Better than
99
%
of Naples properties
Better than
99
%
of Naples properties
Overall rating:

8.8

Excellent
2,729 reviews
Cleanliness
8.6
Facilities
8.0
Location
9.4
Read all reviews >
More about Eurostars Excelsior Hotel

More about Eurostars Excelsior Hotel

Eurostars Excelsior Hotel

Enjoy the best of Naples and nearby adventures with a stay at Eurostars Excelsior Hotel.
All offerings provided by Eurostars Excelsior Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Eurostars Excelsior Hotel.
For health reasons, smoking is not permitted anywhere inside the hotel.
A range of amenities is offered in guestrooms at Eurostars Excelsior Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as mini bar is provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and toiletries available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Eurostars Excelsior Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at Eurostars Excelsior Hotel. A relaxing end to every day is possible with a visit to the hot tub, salon and solarium. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


Around the property

An array of attractions are a must-see while visiting Naples. Be sure to visit Via San Gregorio Armeno located 2.4 km away, an item on every checklist of those who travel to Naples. A great museum trip can be had at Museo Archeologico Nazionale di Napoli located 2.5 km away, with local art that provides a sense of the region.


Reasons to stay here

Compared to other accommodations in Naples, facilities here are rated higher than 99% of them.
Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
Guests who stayed here found it to be neat and tidy, scoring it above 99% of other accommodations in the city.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Housekeeping

2 mentions

Food & Dining

1 mention

Breakfast

1 mention

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Solarium
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Buffet
Restaurants on site

Ristorante La Terraza

  • Cuisine: Italian
  • Menu: Buffet
Location
Via Partenope 48, Lungomare Caracciolo, Naples, Italy, 80121
Exceptional
Location

9.4

Airports

  • Naples International Airport (NAP)
    7.1 km 22 min drive
  • Foggia Gino Lisa Airport (FOG)
    128.0 km

Public transportation

  • Augusteo
    930 m
  • Parco Margherita
    1.0 km

Hospital or clinic

  • Studio Dentistico Ferrazzano
    600 m

Convenience store

  • NaturaSi
    1.6 km

Cash withdrawal

  • ATM
    40 m
What's nearby

Popular landmarks

  • Galleria Borbonica
    560 m
  • Castel dell'Ovo
    750 m
  • Teatro di San Carlo
    770 m
  • Lungomare Caracciolo
    1.1 km
  • Spaccanapoli
    2.0 km
  • Museo Cappella Sansevero
    2.3 km
  • Via San Gregorio Armeno
    2.4 km
  • Underground Naples
    2.5 km
  • Museo Archeologico Nazionale di Napoli
    2.5 km
  • Catacombe di San Gennaro
    4.5 km

Nearby landmarks

  • Naples Eastern University
    130 m
  • Parcheggio Morelli
    160 m
  • Labilissima
    170 m
  • Fontana delll'Immacolatella (o del Gigante)
    180 m
  • Via Chiaia
    190 m
  • La Nunziatella
    200 m
  • Scuola Militare Nunziatella
    200 m
  • Marinella
    230 m
  • Livio de Simone
    270 m
  • White Bar
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Distance from city center0.5 km

Extras

  • Breakfast charge (unless included in room price)27 EUR

The property

  • Number of bars/lounges0
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 122
  • Year property opened1908
  • Most recent renovation2010

Reviews of Eurostars Excelsior Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.6
Facilities8.0
Location9.4
Room comfort and quality8.3
Service8.6
Value for money8.0
High score for Naples
Rating
9+ Exceptional (17)
8-9 Excellent (11)
7-8 Very Good (6)
6-7 Good (5)
<6 Below Expectation (6)
Time of the year
Mar - May (11)
Jun - Aug (17)
Sep - Nov (8)
Dec - Feb (9)
All guests (92)
All room types
All languages

Show reviews that mention 

Showing 45 verified guest comments
123
9.6
Exceptional
Indira from United States
Family with teens
Deluxe Double Room with View
Stayed 4 nights in April 2022

Best luxury hotel in Naples ”

Ideal location on the corner of waterfront facing both Vesuvius and Castel Ovo - the other grand historic hotels only face the castle. We had a truly luxurious huge room with a balcony overlooking Vesuvius and walls were covered with gorgeous yellow silk damask. Incredible breakfast buffet, great staff and concierge, and room and furnishings were all in excellent condition. It was also the best priced via deal from Agoda!

Reviewed April 18, 2022

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10.0
Exceptional
Pao from Australia
Couple
Double Room
Stayed 5 nights in June 2022

Nice hotel ”

Great location nice staff !

Reviewed June 25, 2022

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8.4
Excellent
John from United States
Couple
Deluxe Double Room with View
Stayed 1 night in July 2022

Beautiful waterfront location in gorgeous 112 year old grand building”

The grand old building is elegant and stately. The staff are attentive and kind. The room has PLENTY of plugs and outlets - which is quite meaningful in an older building. The bathroom with tub was clean and nicely decked out in older elegant marble. The neighborhood near the waterfront has some great bars and restaurants right around the block. The metro station is a 10 minute brisk walk. This is a great place to stay to explore Naples!

Reviewed July 18, 2022

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8.4
Excellent
Mark from Singapore
Business traveler
Junior Suite with View
Stayed 2 nights in February 2019

Excellent”

The room facing the seafront is gorgeous but not the one facing the other hotel. Was disappointed not to have free bottle of water on the 2nd day onwards, how much would it cost to have given it free since we are staying at a suite cost E300 a night. Within walking distance to many seafood restaurants but it was quite far within the main attraction at the town area. Room is too hot, we have to open the window for some cool air even at winter. Overall is a fine stay.

Reviewed February 15, 2019

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10.0
Exceptional
jim from United States
Couple
Classic Double Room
Stayed 3 nights in April 2017

Delightful stay in a wonderful neighborhood”

Since there is relatively no traffic in the street, it is quiet Santa Lucia is great area of Napoli and I would come back to the Excelsior without hesitation Ottimmo!!!!

Reviewed April 23, 2017

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9.6
Exceptional
Jacqui from Australia
Couple
Deluxe Double Room with View
Stayed 2 nights in October 2016

Fantastic hotel!”

Amazing views across the harbour and to Mt Etna. The hotel was very clean, the room was big and the location was great. We would definitely go back there again.

Reviewed October 25, 2016

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7.2
Very good
james from United States
Couple
Classic Double Room
Stayed 1 night in June 2017

Very good”

I BOOKED THIS WITH MY WIFE AND WE THOUGHT THAT BREAKFAST WAS INCLUDED. IT WAS NOT BUT WE DECIDED TO HAVE BREAKFAST ANYWAY, BUT AT 54 EURO THAT WAS RIDICULOUS, THE BREAKFAST PRICE WAS NEVER MENTIONED AND BECAUSE THIS IS EUROPE WE WERE SURPRISED AND THE QUALITY DID NOT JUSTIFY THE PRICE.

Reviewed June 19, 2017

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7.3
Very good
Martin from Denmark
Couple
Superior Double Room
Stayed 2 nights in February 2016

Lovely grand old hotel, could do with a touch up”

Location, atmosphere, room size.

Lovely old hotel. We had a Superior room, which is lovely and big. Nicely decorated and cosy. A bit too warm though, and we couldn't lower the temp enough. But overall very comfy.

Reviewed March 04, 2016

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10.0
Exceptional
kim from United States
Couple
Classic Double Room
Stayed 2 nights in June 2018

Exceptional”

Great location across from water. Nice views of Mt Vesuvio. Very clean. Very nice rooms.

Reviewed June 23, 2018

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8.0
Excellent
deyoung from Taiwan
Couple
Deluxe Double Room with View
Stayed 2 nights in August 2018

very good view while breakfast.”

good to walk on see shore and have seafood dinners out of hotel.

Reviewed August 11, 2018

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9.6
Exceptional
Lawrence from United States
Couple
Superior Double Room
Stayed 2 nights in August 2016

Great spot to stay . Staff more than helpful .”

Large rooms. Great restaurants close by

Reviewed September 04, 2016

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10.0
Exceptional
WONG from Hong Kong SAR, China
Business traveler
Superior Single Room
Stayed 3 nights in April 2016

Nice Hotel”

Nice Hotel

Reviewed April 07, 2016

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10.0
Exceptional
WONG from Hong Kong SAR, China
Business traveler
Stayed 2 nights in April 2016

Nice hotel”

Nice Hotel

Reviewed April 07, 2016

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10.0
Exceptional
samantha from Australia
Couple
Deluxe Double Room with View
Stayed 2 nights in November 2017

Amazing hotel ”

Loved our stay here ! The roof top area is spectacular

Reviewed November 21, 2017

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4.8
Michael from Germany
Couple
Classic Double Room
Stayed 3 nights in June 2017

Acceptable”

No warm water. Cigarettes on our balcony from beginning to end, although we are non smokers. Used plates with rubbish from other rooms more than 24 hours in front of our door. Nobody was available or willing to carry me the heavy suitcase over the 11 steps from taxi to reception. The 100 EUR we spent extra to see some water,was paid by extra noise:lift,restaur.above

Reviewed June 08, 2017

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6.8
Good
Alan from United States
Couple
Superior Double Room
Stayed 1 night in October 2016

Great location but rooms not great”

A/C did not work Not enough pillows Only got two thin ones Staff was good on luggage handling

Reviewed October 19, 2016

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10.0
Exceptional
Betty from France
Couple
Double Room
Stayed 1 night in February 2020

Exceptional”

Top!

Reviewed February 04, 2020

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4.4
Julie from United States
Couple
Deluxe Double Room with View
Stayed 1 night in May 2018

Acceptable”

Needs updating - paint peeling & smelled like mildew.

Reviewed May 31, 2018

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5.6
Nora from United States
Couple
Deluxe Double Room with View
Stayed 3 nights in June 2022

Hotel is FALLING APART!”

For many years now (annually,) I have been staying at the Excelsior Hotel. While the location and view have remained the same-exceptional, the hotel is literally falling apart. I noticed this change when the hotel changed from a Westin hotel to Eurostars. With Eurostars, the quality has completely disappeared. This summer I stayed in a suite overlooking the sea. The ceiling in the hallway in many areas was cracking a beginning to show very bad signs, the phone in the bedroom did not work, the screen door to the balcony did not lock, there were many stains, repairs, and other things that had been broken in the bathroom, and the balcony had not been maintained properly. These are just a few things. I am shocked that Eurostars would not maintain or preserve the beauty of this historic hotel in Napoli. Sadly, I will not be staying here again! Very sad situation!

Reviewed September 20, 2022

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8.4
Excellent
SHO from Japan
Family with teens
Standard Suite with Sea View
Stayed 1 night in August 2022

Excellent location”

The sea view from the room was good! Also, the hotel is located in the safe area of Napoli.

Reviewed August 18, 2022

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123
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