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Fleur De Chine Hotel
Fleur De Chine Hotel
Fleur De Chine Hotel
Fleur De Chine Hotel
Fleur De Chine Hotel
Fleur De Chine Hotel
Fleur De Chine Hotel

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8.9

Excellent

2,337 reviews

2,337 reviews

View19
Breakfast6
Housekeeping4
See map

8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Yuchi Wenwu Temple 1.1 km
Formosan Aboriginal Culture Village 2.1 km
Xiangshan Visitor Center 3.1 km
Chung Tai World Museum 15.9 km
Xitou Nature Education Area 25.4 km
Xitou Monster Village 25.5 km
Hehuan Mountain (Hehuanshan) 26.8 km
Small Swiss Garden 30.5 km
Cingjing Veterans Farm 32.0 km
Ali Mountain (Alishan) 41.3 km
Nearby landmarks
Wunwu Temple 360 m
Wen Wu Temple 370 m
Maolan Mountain Tea Research and Extension Station 700 m
Sun Fog Port 790 m
Zhaowu Pier 870 m
Choawu Pier 870 m
Sun Moon Lake Peacock Garden 990 m
Yuchi Wenwu Temple 1.1 km
Siang Shan Bikeway 1.2 km
Sun Moon Village Shueiwatou Trail 1.2 km

Fleur De Chine Hotel

23 Zheng Road, Sun Moon Lake, Sun Moon Lake, Nantou, Taiwan, 55546 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sun Moon Lake part of Nantou, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cingjing Veterans Farm. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Hot tub

Pets allowed

Shuttle service

This property is in high demand!

7 travelers have booked today.

Value for money8.2
Location rating8.9
Nearest airportTaichung Airport (RMQ)
Distance to airport53.8 km

Rooms available at Fleur De Chine Hotel

Exceptional
Room comfort & quality

9.2

Premier Lake View Family Room
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 2 queen beds
Enter dates to see prices
Premier Mountain View King Room
...
  • Room size: 46 m²/495 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Premier Mountain View Japanese Style Room
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Premier Mountain View Family Room
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
Premier Lake View King Room
...
  • Room size: 46 m²/495 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Classic Mountain View King Room
...
  • Room size: 46 m²/495 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Lake View King Suite
...
  • Room size: 69 m²/743 ft²
  • Lake view
  • 1 king bed or 2 futons
Enter dates to see prices
Classic Lake View Family Room
...
  • Room size: 43 m²/463 ft²
  • Lake view
  • 2 queen beds
Enter dates to see prices
Classic Lake View King Room
...
  • Room size: 46 m²/495 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Classic Mountain View Japanese Style Room
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 2 futons
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Fleur De Chine Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Fleur De Chine Hotel?

Fleur De Chine Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 600 TWD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Fleur De Chine Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Fleur De Chine Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Nantou with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Fleur De Chine Hotel?

Wake up to a great buffet breakfast at Fleur De Chine Hotel. There's an additional charge of 858 TWD for adults and 495 TWD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Fleur De Chine Hotel?

Fleur De Chine Hotel features 6 on-site restaurants for your dining convenience.

What is the smoking policy at Fleur De Chine Hotel?

Fleur De Chine Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Fleur De Chine Hotel?

The closest train, metro, or bus station to Fleur De Chine Hotel is Shueishe Visitor Center Bus Station, 1.3 km away.

What restaurants are nearby Fleur De Chine Hotel?

Restaurants including Sky Lounge-Fleur De Chine Hotel, Ken Can by Ken Chan-Fleur De Chine Hotel and Chingsheng Hotel Scenic View Restaurant are popular in Fleur De Chine Hotel’s neighborhood which is known as Sun Moon Lake.

What popular shopping places are close to Fleur De Chine Hotel?

Shopping options in Fleur De Chine Hotel’s Sun Moon Lake neighborhood include Ita Thao.

What are popular attractions near Fleur De Chine Hotel?

Guests at Fleur De Chine Hotel can easily visit Yuchi Wenwu Temple, Xiangshan Visitor Center and Xuanzhuang Temple located in the Sun Moon Lake area.

What popular natural sightseeing spots are close to Fleur De Chine Hotel?

Fleur De Chine Hotel’s nearby natural sights include Siang Shan Bikeway, Sun Moon Lake Bikeway and Sun Moon Village Shueiwatou Trail located in the same Sun Moon Lake area.

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See map

Explore the neighborhood

What people love about Fleur De Chine Hotel

  • 10

    Exceptional

    "I would definitely go back again!"

    Yin

    |

    May 25, 2020

  • 8

    Very good

    "Food is great."

    Shen

    |

    April 6, 2020

  • 9.2

    Exceptional

    "Hot springs are awesome"

    KEFEN

    |

    January 23, 2020

Property ranking|Compared to 784 Nantou properties
See all rankings
Room comfort score
9.2/10
Room size
46 sqm.
Service score
9.4/10
Cleanliness score
9.3/10
Better than
98
%
of Nantou properties
Bigger than
93
%
of Nantou properties
Better than
91
%
of Nantou properties
Better than
91
%
of Nantou properties
Overall rating:

8.9

Excellent
1,588 reviews
Cleanliness
9.3
Facilities
9.0
Location
8.9
Read all reviews >
What travelers say they love:
We had a very relaxing vacation.
Ningfei from Taiwan
Couple
More about Fleur De Chine Hotel

More about Fleur De Chine Hotel

Fleur De Chine Hotel

It's time for an adventure-filled holiday! Explore Nantou with a stay at Fleur De Chine Hotel.
The range of services provided by Fleur De Chine Hotel ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Nantou.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Fleur De Chine Hotel are fitted with all the amenities travelers need. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Fleur De Chine Hotel include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Guests of Fleur De Chine Hotel can even have groceries delivered to their room for cooking, using the hotel's special service. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Fleur De Chine Hotel promises you a fun-packed holiday with a variety of activities and facilities. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like water park made available at Fleur De Chine Hotel. In a competitive mood? Get sporty with your travel group or other guests at the dart board and hiking trails in the hotel. Have some relaxing fun with family and friends at the library, games room and shared lounge and TV area.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

Past guests rate facilities here higher than 93% of the city's accommodation.
This hotel's food and dining score higher than 97% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Food & Dining

18 mentions

Swimming Pool

7 mentions

View

7 mentions

Breakfast

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Filipino
  • Japanese
  • Korean
  • Spanish

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Dart board
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours
  • Water park

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Refrigerator
  • Shower
  • Telephone
  • Toiletries
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
23 Zheng Road, Sun Moon Lake, Sun Moon Lake, Nantou, Taiwan, 55546
Excellent
Location

8.9

Airports

  • Taichung Airport (RMQ)
    53.8 km 1.1 hour drive
  • Chiayi Airport (CYI)
    70.4 km

Public transportation

  • Shueishe Visitor Center Bus Station
    1.4 km
  • Shuiwatou Trail bus station
    2.2 km

Hospital or clinic

  • Taichung Veterans General Hospital
    11.3 km

Convenience store

  • 7 Eleven
    1.3 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Yuchi Wenwu Temple
    1.1 km
  • Formosan Aboriginal Culture Village
    2.1 km
  • Xiangshan Visitor Center
    3.1 km
  • Chung Tai World Museum
    15.9 km
  • Xitou Nature Education Area
    25.4 km
  • Xitou Monster Village
    25.5 km
  • Hehuan Mountain (Hehuanshan)
    26.8 km
  • Small Swiss Garden
    30.5 km
  • Cingjing Veterans Farm
    32.0 km
  • Ali Mountain (Alishan)
    41.3 km

Nearby landmarks

  • Wunwu Temple
    360 m
  • Wen Wu Temple
    370 m
  • Maolan Mountain Tea Research and Extension Station
    700 m
  • Sun Fog Port
    790 m
  • Zhaowu Pier
    870 m
  • Choawu Pier
    870 m
  • Sun Moon Lake Peacock Garden
    990 m
  • Yuchi Wenwu Temple
    1.1 km
  • Siang Shan Bikeway
    1.2 km
  • Sun Moon Village Shueiwatou Trail
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • Extra bed is not available at this property.
  • One child under 2 years old stays for free if using baby cot/crib.
  • One child 6 years and over or one adult using existing bed will be charged an additional fee upon arrival.
  • Starting from October 11, 2019, the check-out time will be adjusted to 11:00 AM and breakfast will be served until 12:00 PM.
  • With effective from 19th March 2020, Taiwan bar foreign nationals from entering the country in accordance with measures announced by the Central Epidemic Command Center (CECC). Exemptions will be granted to Alien Resident Certificate holders, personnel on diplomatic or official business, persons who can prove they are fulfilling commercial and contractual obligations, and persons requiring special permission. In accordance with CECC regulations, the exempted foreign nationals listed in the previous paragraph must observe a 14-day home quarantine upon arrival. Relevant government agencies shall be responsible for any necessary arrangements regarding their lodging, movements, and work venues in Taiwan.
  • As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
  • The Mountain Mist Hot Spring is open from 07:00 AM to 11:00 AM, 01:00 PM to 05:00 PM and 6:30 PM to 11:00 PM. Please make reservations in advance. Free access with maximum 1 hour use per opening period. Sanitize every 30 minutes.
  • There will be slight difference on interior design in each floor. Room will be assigned on arrival.
  • For a better future environment, we will no longer deploy disposable amenities such as bottled water, toothpaste, toothbrushes, combs, shower caps, soap, razors, shaving foams and cotton swabs in guest rooms. Thank you for joining us in sustainable travel.
  • The meals for bookings including 2 buffet breakfast and buffet dinner.
  • The buffet dinner is for Crimson, it will need extra fee if choose other restaurants.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee600 TWD

Extras

  • Breakfast charge (unless included in room price)858 TWD

The property

  • Local Tax ID/ Rental License交觀業字第1422號
  • Number of bars/lounges2
  • Number of floors10
  • Number of restaurants6
  • Number of rooms 211
  • Year property opened2007
  • Most recent renovation2010
Property announcements

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Reviews of Fleur De Chine Hotel from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities9.0
Location8.9
Room comfort and quality9.2
Service9.4
Value for money8.2
High score for Nantou
Rating
9+ Exceptional (345)
8-9 Excellent (124)
7-8 Very Good (82)
6-7 Good (26)
<6 Below Expectation (29)
Time of the year
Mar - May (161)
Jun - Aug (158)
Sep - Nov (119)
Dec - Feb (168)
All guests (1,588)
All room types
All languages

Show reviews that mention 

Showing 606 verified guest comments
12345
10.0
Exceptional
Hoi from Hong Kong SAR, China
Group
Premier Mountain View Family Room
Stayed 1 night in December 2019

Nice hotel overlooking Sun Moon Lake”

Had a very pleasant 1-night stay, which the room was spacious enough to fit in 4 people, with terrace outside which you can sit back and enjoy the tranquility around. You could enjoy the hot spring inside the bathroom in room or in the public hot spring (with your swim suit on). Also both the buffet dinner and breakfast were very impressive, with massive food options which you should not miss this if you are stay at this hotel!

Reviewed December 09, 2019

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Dear Hoi , Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review, and we are so glad to hear that you enjoyed your time here. I truly hope our guests can bring good memories back home, re-energized from refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and will do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel

Responded December 10, 2019
Fleur De Chine Hotel
10.0
Exceptional
Jessica from United States
Family with teens
Premier Mountain View Family Room
Stayed 2 nights in December 2019

Exceptional”

Great choice! There is a nice spa on the bottom floor with many areas, 5 area pools total. Don't forget to bring your swimsuit and cap, it's free admission. The buffet is great, many choices and can pre-order sets for dietary restrictions as needed. The staff are all very friendly, but please make sure to check out a little early than stated as all the elevators will be full of other guests trying to check out at the same time.

Reviewed December 25, 2019

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Dear Jessica , Thank you so much for your kind review! We’re looking forward to you returning, and we hope to create another excellent vacation experience for you. Sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded December 25, 2019
Fleur De Chine Hotel
9.6
Exceptional
KOH from Singapore
Family with teens
Classic Lake View Family Room
Stayed 2 nights in December 2019

Family trip ”

This is the second time we stay at this hotel. We came back because the view from hotel room is stunning (either mountain or lake view), and service is exceptionally good with very polite staff in general. In addition, the hotel comes with private onsen bath in the room in addition to the usual public ones. The buffet is also good. Spa is also good. We will definitely come back again soon. However, I hope the below can be improved: Bathroom appears to have some mouldy spots. Given the private bath concept, I think the bathroom cleanliness can be improved. Also we have 4 people in the room, so toiletries should be provided for up to 4 people. Buffet (breakfast and dinner) - perhaps can consider changing a bit of the main course day to day.

Reviewed December 13, 2019

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Dear KOH, Thank you for taking the time to share your detailed review. We would like to express our utmost gratitude for the praise and encouragement you have given for us. We have conveyed your feedback to the relevant departments and aim to focus on cleanliness and buffet main course. All staff of Fleur de Chine Hotel are continuously being trained to provide our guests the highest quality environment and service.We sincerely look forward to serving you again soon, hoping we will create an excellent vacation experience for you. Sincerely yours, Winifred General Manager of Fleur de Chine Hotel

Responded December 16, 2019
Fleur De Chine Hotel
10.0
Exceptional
Sharon from United States
Family with young children
Classic Mountain View Family Room
Stayed 2 nights in August 2019

Exceptional”

A wonderful experience all the way from the hotel shuttle bus as Taichung High speed rail station throughout our stay. Really enjoyed the facilities and buffet and surrounding area. Room was lovely and staff excellent.

Reviewed August 27, 2019

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Dear Sharon , Thank you so much for your kind review! We are very happy to hear that you enjoyed your time with us and we are looking forward to your next visit. Sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded September 02, 2019
Fleur De Chine Hotel
10.0
Exceptional
Sze from China
Couple
Classic Lake View King Room
Stayed 1 night in April 2019

Great place to visit”

Always great to visit sun moon lake in such scenery VIP service for the hotel and staffs are fabulous

Reviewed May 13, 2019

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Dear Sze, Thank you so much for your kind review! We are very happy to hear that you enjoyed your time with us and we are looking forward to your next visit. Sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded May 14, 2019
Fleur De Chine Hotel
9.6
Exceptional
Angela from Hong Kong SAR, China
Couple
Classic Mountain View King Room
Stayed 1 night in October 2019

The BEST Onsen hotel in Taiwan”

The staff there were so friendly and made us feel like honourable guests. The view from our room is priceless, food and beverages are on point. Though the location is slightly remote but worry nothing as the hotel comes with free pick-up at train stations. We’ll definitely revisit again soon.

Reviewed October 07, 2019

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Dear Angela, Greetings from Fleur de Chine Hotel in Sun Moon Lake. I’m glad to hear that you appreciated our service and would consider staying with us again. Your feedback is critical in helping us provide an outstanding experience to all of our guests. Thanks again and I look forward to welcoming you back!! Kind regards, Winifred General Manager of Fleur de Chine Hotel

Responded October 08, 2019
Fleur De Chine Hotel
10.0
Exceptional
Cindy from United States
Family with teens
Premier Lake View Family Room
Stayed 2 nights in June 2019

Exceptional”

Great service and food. He hotel have great amenities.

Reviewed June 09, 2019

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Dear Cindy, Thank you so much for your kind review! We’re looking forward to you returning, and we hope to create another excellent vacation experience for you. Sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded June 10, 2019
Fleur De Chine Hotel
9.6
Exceptional
Shang from Japan
Family with young children
Classic Lake View Family Room
Stayed 1 night in July 2022

Exceptional service”

The place is great a bit expensive but worth it the staff was exceptional just over the top service

Reviewed July 14, 2022

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Dear Shang, We are very glad that you had a pleasant experience at Fleur de Chine Hotel. Thank you so much for your kind review! We are looking forward to your returning, and we hope to create another excellent vacation experience for you. Sincerely, Victor Chang General Manager of Fleur de Chine Hotel

Responded July 14, 2022
Fleur De Chine Hotel
9.2
Exceptional
Ningfei from Taiwan
Couple
Classic Mountain View King Room
Stayed 2 nights in October 2019

Exceptional”

Fleur de Chine is a very supreme hotel located nearby Sun Moon Lake. The staff provide excellent service in any way. The food in all the restaurants is very tasty and fresh. You can walk, bike or take a tour shuttle to go around the lake. We had a very relaxing vacation.

Reviewed October 05, 2019

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Dear Ningfei , Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review, and we are so glad to hear that you enjoyed your time here. I truly hope our guests can bring good memories back home, re-energized from refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and will do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel

Responded October 08, 2019
Fleur De Chine Hotel
10.0
Exceptional
Yin from Taiwan
Family with young children
Classic Lake View Family Room
Stayed 1 night in May 2020

Exceptional”

I would definitely go back again!

Reviewed May 26, 2020

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Dear Yin, Thank you so much for your kind review! We’re looking forward to you returning, and we hope to create another excellent vacation experience for you. Sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded May 27, 2020
Fleur De Chine Hotel
9.6
Exceptional
Hung from Taiwan
Family with young children
Classic Lake View Family Room
Stayed 1 night in October 2021

Very good”

one of best in sunmoon lake

Reviewed November 22, 2021

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Dear Hung, We are very glad that you had a pleasant experience at Fleur de Chine Hotel. Thank you so much for your kind review! We are looking forward to your returning, and we hope to create another excellent vacation experience for you. Sincerely, Victor Chang General Manager of Fleur de Chine Hotel

Responded November 22, 2021
Fleur De Chine Hotel
9.2
Exceptional
KEFEN from Taiwan
Family with young children
Classic Mountain View Family Room
Stayed 1 night in January 2020

Elevators are way to slow...”

Hot springs are awesome

Reviewed January 23, 2020

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Dear KEFEN, Thank you so much for your kind review! We are very happy to hear that you enjoyed your time with us and we are looking forward to your next visit. Sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded January 28, 2020
Fleur De Chine Hotel
8.8
Excellent
Thawee from Thailand
Family with young children
Classic Lake View Japanese Style Room
Stayed 2 nights in December 2018

Almost perfect”

Everything is great, only the room is a bit old and needs some renovation.

Reviewed January 08, 2019

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Dear Thawee, Thank you for sharing your valuable comments and thank you for the kind rating! With your experience, we will maintain our furniture and providing our guests the highest quality of environment. We’re also looking forward to your revisiting, hoping we could create another excellent vacation experience for you. Yours sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded January 09, 2019
Fleur De Chine Hotel
8.0
Excellent
Shen from Taiwan
Couple
Classic Lake View Family Room
Stayed 1 night in March 2020

Very good”

Food is great.

Reviewed April 06, 2020

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Dear Shen, Thank you so much for your kind review! We’re looking forward to you returning, and we hope to create another excellent vacation experience for you. Sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded April 07, 2020
Fleur De Chine Hotel
6.8
Good
Ivy from Hong Kong SAR, China
Couple
Classic Lake View King Room
Stayed 1 night in January 2020

Not as good before”

Last time we could choose to have set dinner in the Chinese restaurant (which I prefer more) but this time we could only have buffet dinner with fusion food.

Reviewed January 16, 2020

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Dear Ms. Ivy, Thank you for taking the time to share your review and please accept our sincere apologies for any inconvenience caused during your stay. Our guests’ feedback is always important for us and we will strive to provide the best service to our guests. Regarding the choice of restaurants, we adjusted the business type in November since last year and operating Michelin 3-star new restaurant which named Ken Can by Ken Chan in order to provide our customers a multiple dining experience. We sincerely invite you re-visit Fleur de Chine Hotel and enjoy our new restaurant. Looking forward to seeing you again soon. Best wishes, Winifred Chen General Manager of Fleur de Chine Hotel

Responded January 20, 2020
Fleur De Chine Hotel
6.0
AU from Hong Kong SAR, China
Couple
Classic Mountain View Family Room
Stayed 2 nights in January 2020

Above average”

the reception staff is rude and not helpful

Reviewed February 25, 2020

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Dear AU, Thank you for taking the time to share your review and please accept our sincere apologies for any inconveniences during your stay. We have conveyed your feedback about the reception staff to the relevant departments.Please kindly contact us via hotel facebook private message. We would like to communicate with you further. All staff of Fleur de Chine Hotel are continuously being trained to provide our guests high-quality service and we sincerely hope you will give us another chance to create an excellent vacation experience for you. Yours sincerely, Winifred General Manager of Fleur de Chine Hotel

Responded February 26, 2020
Fleur De Chine Hotel
9.3
Exceptional
HUI from Singapore
Group
Classic Lake View Family Room
Stayed 1 night in July 2012

Friendly faces everywhere”

Impressive spread at buffet breakfast

Fleur De Chine is located at the famous sun moon lake, it's an hour's drive from everywhere else. So, basically you are stucked in the hotel you stayed. Luckily this one is very well equip, will nice generously sized pool areas consisting of lap pools, children pools and jacuzzi. It is also a great choice if you are traveling with kids, their playroom is quite impressive too. Staff are helpful and friendly, and the spread in the buffet is fantastic. Overall will definitely recommend it to friends.

Reviewed July 26, 2012

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9.7
Exceptional
shirley from Singapore
Couple
Premier Lake View Family Room
Stayed 2 nights in January 2016

Fresh air and beautiful lake”

Lake view, spacious room w balcony, huge spread for breakfast and dinner buffet

It was a good experience at Fleur de chine hotel. Staffs were friendly and helpful. View of lake is beautiful during the day esp during winter when is cold. The room is spacious w balcony. There is a hot tub with spring water in your own toilet too. There is a huge entertainment level for the whole family, games, gym, hot springs, hydro pools, sauna, lap pool, kids pool. For those who do not like hiking you can stay indoor and enjoy the facilities. The breakfast and dinner buffet spread is huge, lots of organic vegetables too. They provide once a day pickup from HSR Taichung at 2pm. You may arrange with hotel before you arrive. Drop off at HSR will be 12pm daily which takes around 50 mins to 1 hour ride.

Reviewed January 17, 2016

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8.8
Excellent
Fenlih from Taiwan
Couple
Classic Lake View Family Room
Stayed 1 night in May 2016

Nice”

We were very pleased with the free bus service provided by the hotel to take us from Taichung high speed rail station to Fleure De Chine. It was very convenient and efficient as all check in were done while on the bus, which saved check in time. We also liked the personal touch where the staff took us to our room and personally went through the amenities in the room. Staff responded very quickly when asked about specific programs/trips recommended by the hotel We had the chinese set dinner. Wonderful meal, food was yummy. However service needs improvement. Each course was served separately, but staff did not wait for us to finish the food in our plate and just continued to put the next dish in front of our plates. Service always seemed messy. Food and beverage services seems to require some improvement... Hotel staff is very helpful. All are always smiling and eager to help.

Reviewed May 27, 2016

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9.3
Exceptional
Koontika from Thailand
Group
Stayed 1 night in May 2015

Excellent 5 star service hotel”

Superb service, magnificent lake view, and in room hot spring

We travelled in a group of 4 and stayed in the lake view two queen bed room. The view of Sun Moon Lake from the room is magnificent. We used most of hotel facilities. I really enjoyed the Water World;the hydrotherapy pool and the hotspring. The price comes with the choice of dinner; Chinese or International. We selected International Buffet and it was good. The sky lounge is also nice. But all in all, what impressed us the most is the quality of service. The hotel staff is very helpfull.

Reviewed May 23, 2015

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