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Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel

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9.2

Exceptional

3,848 reviews

3,848 reviews

View204
Breakfast132
Housekeeping113
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
KLCC - Bukit Bintang Pedestrian Walkway

40 m

Parkson Kajang

100 m

Kuala Lumpur Convention Centre

100 m

Aquaria KLCC

120 m

SevenAteNine

210 m

Popular landmarks
Petronas Twin Towers

490 m

Pavilion Kuala Lumpur

520 m

Jalan Alor

790 m

Menara Kuala Lumpur

940 m

Central Market

2.1 km

Closest landmarks
Fuze Club Kuala Lumpur

300 m

Embassy of the Philippines

300 m

Pro Heal Dental

320 m

Fitness First

360 m

Thetole Acupuncture & Herbal Medical Centre

370 m

Grand Hyatt Kuala Lumpur Hotel

12 Jalan Pinang, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450 - See map

In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Kuala Lumpur City Centre, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the hotel is taking multiple steps for customer’s wellbeing with precautionary measures including enhanced cleaning and sanitization procedures in all guestrooms, dining outlets and public spaces in an effort to maintain a safe environment."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

This property is in high demand!

15 travelers have booked today.

Value for money8.8
Distance to city center1 Km
Location rating9.5
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.9 km

Rooms available at Grand Hyatt Kuala Lumpur Hotel

Exceptional
Room comfort & quality

9.3

Club Tower View Deluxe King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
GRAND TOWER VIEW SUITE
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Tower View Club
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Deluxe
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Executive Suite
...
  • Room size: 152 m²/1636 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Club Access
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Diplomat Suite
...
  • Room size: 242 m²/2605 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Kuala Lumpur Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 120 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Hyatt Kuala Lumpur Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Hyatt Kuala Lumpur Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Hyatt Kuala Lumpur Hotel. There's an additional charge of 115 MYR for adults and 58 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Grand Hyatt Kuala Lumpur Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Hyatt Kuala Lumpur Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for event decoration and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Grand Hyatt Kuala Lumpur Hotel?

On-site venues and convenient event services make Grand Hyatt Kuala Lumpur Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1450 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Hyatt Kuala Lumpur Hotel?

Raja Chulan Monorail Station is the closest train, metro, or bus station, about 360 m away from Grand Hyatt Kuala Lumpur Hotel.

What restaurants are nearby Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in Kuala Lumpur City Centre, famous for good restaurants such as CEDAR on 15, Tonka Bean Cafe and Starbucks's.

What popular shopping places are close to Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in Kuala Lumpur City Centre area which features shopping places such as Suria KLCC, Parkson Kajang and nikorex display.

What are popular attractions near Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in Kuala Lumpur City Centre area, which is famous for attractions such as Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur.

What popular natural sightseeing spots are close to Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in the Kuala Lumpur City Centre area, which is famous for natural sightseeing destinations such as Jelutong Tree and Camp ground.

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Explore the neighborhood

What people love about Grand Hyatt Kuala Lumpur Hotel

  • 10

    Exceptional

    "The best hotel ever"

    nizawati

    |

    September 24, 2022

  • 10

    Exceptional

    "The best hotel ever"

    Charice

    |

    September 18, 2022

  • 9.6

    Exceptional
    Staff 

    "Staffs are very friendly and helpful."

    Eugence

    |

    September 14, 2022

Overall rating:

9.2

Exceptional
3,848 reviews
Cleanliness
9.5
Facilities
9.2
Location
9.5
Read all reviews >
What travelers say they love:
Hotel staff are very professional and helpful.
Karuppiah from Singapore
Couple
More about Grand Hyatt Kuala Lumpur Hotel

More about Grand Hyatt Kuala Lumpur Hotel

Grand Hyatt Kuala Lumpur Hotel

You'll love the exceptional convenience during your stay at Grand Hyatt Kuala Lumpur Hotel, located right in the heart of the city center, with an easy access to everything in Kuala Lumpur. Grand Hyatt Kuala Lumpur Hotel is located just 8.3 km from Terminal Bersepadu Selatan, providing your days with easy city access and great exploration options.
Take advantage of a wealth of unrivaled services and amenities at Grand Hyatt Kuala Lumpur Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kuala Lumpur can be assisted with taxi and car hire services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Grand Hyatt Kuala Lumpur Hotel.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Grand Hyatt Kuala Lumpur Hotel offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Grand Hyatt Kuala Lumpur Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Grand Hyatt Kuala Lumpur Hotel which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Grand Hyatt Kuala Lumpur Hotel. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The many offerings at Grand Hyatt Kuala Lumpur Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Grand Hyatt Kuala Lumpur Hotel gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside Grand Hyatt Kuala Lumpur Hotel and explore Kuala Lumpur during your stay. You're sure to want to visit Menara Kuala Lumpur located 940 m away, among the most sought-after photographs for anyone visiting Kuala Lumpur.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

70 mentions

View

42 mentions

Housekeeping

29 mentions

Food & Dining

25 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Desk
  • Dressing room
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Mirror
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
  • Gluten-free
Restaurants on site

THIRTY8

  • Cuisine: Chinese, International, Japanese
  • Menu: A-la-carte

JP teres

  • Cuisine: Chinese, Indian, Malaysian
  • Menu: A-la-carte

Poolhouse

  • Cuisine: Asian, International, Malaysian
  • Menu: A-la-carte
Location
12 Jalan Pinang, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450
Exceptional
Location

9.5

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    17.9 km 40 min drive
  • Kuala Lumpur International Airport (KUL)
    45.7 km 55 min drive

Public transportation

  • Raja Chulan Monorail Station
    360 m 10 min walk
  • LRT Train Station - KLCC
    560 m 11 min walk

Hospital or clinic

  • Pro Heal Dental
    320 m

Shopping

  • Pavilion Kuala Lumpur
    520 m

Convenience store

  • 7 Eleven
    330 m 4 min drive

Cash withdrawal

  • ATM
    120 m 2 min drive
What's nearby

Popular landmarks

  • KLCC - Bukit Bintang Pedestrian Walkway
    40 m
  • Aquaria KLCC
    120 m
  • KLCC Park
    360 m
  • Petronas Twin Towers
    490 m
  • Pavilion Kuala Lumpur
    520 m
  • Jalan Alor
    790 m
  • Menara Kuala Lumpur
    940 m
  • Central Market
    2.1 km
  • Chinatown - Kuala Lumpur
    2.1 km
  • KL Bird Park
    3.0 km

Nearby landmarks

  • KLCC - Bukit Bintang Pedestrian Walkway
    40 m
  • Parkson Kajang
    100 m
  • Kuala Lumpur Convention Centre
    100 m
  • Aquaria KLCC
    120 m
  • SevenAteNine
    210 m
  • Top Room@Top Hat
    280 m
  • Fuze Club Kuala Lumpur
    300 m
  • Embassy of the Philippines
    300 m
  • Pro Heal Dental
    320 m
  • Symphony Lake
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective August 14, 2018, the property accepts only Touch ‘N Go as a payment form for a parking fee. Guests are advised to check for the balance in their Touch ‘N Go card before exiting the car park.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee120 MYR
  • Distance from city center1 Km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)115 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors20
  • Number of restaurants2
  • Number of rooms 411
  • Room voltage220
  • Year property opened2012
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the hotel is taking multiple steps for customer’s wellbeing with precautionary measures including enhanced cleaning and sanitization procedures in all guestrooms, dining outlets and public spaces in an effort to maintain a safe environment.

Reviews of Grand Hyatt Kuala Lumpur Hotel from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.5
Facilities9.2
Location9.5
Room comfort and quality9.3
Service9.4
Value for money8.8
High score for Kuala Lumpur
Rating
9+ Exceptional (1,179)
8-9 Excellent (259)
7-8 Very Good (179)
6-7 Good (47)
<6 Below Expectation (58)
Time of the year
Mar - May (341)
Jun - Aug (397)
Sep - Nov (400)
Dec - Feb (584)
All guests (3,848)
All room types
All languages

Show reviews that mention 

Showing 1,722 verified guest comments
12345
10.0
Exceptional
Kah from Malaysia
Family with young children
1 King Bed Tower View Deluxe
Stayed 2 nights in April 2022

Exceptional”

We recently booked a Deluxe King Tower View room with 3 children. Overall, this is probably one of the best hotels we have stayed in KL especially when it comes to the views from the room and also the friendliness of the staff. Below are our review points: - Location of hotel is superb as it is within walking distance to major shopping malls like KLCC and Pavillion. - Food at breakfast was acceptable, though the range of choices can be further improved. - The view from the reception area at level 39 and also the view from the room is breathtaking. We can see the Petronas Twin Tower directly and also the surrounding view of KL from our room and also the reception area. - The room was quite spacious, although the interior might be showing signs of ageing. Still, the toilet area is very big and marble-tiled. Shower water pressure was strong and the bed was comfortable. - Friendliness of staff - This is probably the best part of staying at this hotel. The staff in general are very friendly and professional. They will usually greet us whenever they see us with a smiling face. 1 of the front desk staff (Farah) was especially friendly and helpful to meet our needs. When we checked-in, we were provided with a complimentary single person bed (even though usually there is a fee for this) as the room was not yet ready. Since we are traveling with young children, she had requested Housekeeping to provide us with lots of bottles of water so that we did not need to buy water from the convenience store. She even took it one step further to put this request in the system in case of our further visits in the future. Upon our checkout, we were also given a box of pineapple tarts as a courtesy from the hotel. To conclude, we would not hesitate to recommend this hotel to anyone given the view from the hotel and most importantly, the friendliness of the staff.

Reviewed April 19, 2022

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10.0
Exceptional
Dayana from Malaysia
Family with young children
1 King Bed
Stayed 1 night in October 2021

We love Grand Hyatt SO MUCH”

We’ve been to many hotels in KL and this one top the list for sure! The staff there are all pleasantly kind and attentive. We went there for our anniversary trip and they compliment us with a chocolate cake (with candle too). Not only that, they’ve upgraded our room and we got the BEST VIEW EVER. Imagine waking up and you can literally see KLCC in front of you, amazing. The room is top notch and super clean! They use Balmain as their toiletries and we love it so much. The breakfast spread was a lot to choose from! From cereal, pancakes, waffles, asians, english breakfast, dim sum and a lot more! All of them was sooo good too! Also, breakfast with the KLCC view is superb. The pool is excellent! We still can see KLCC while swimming hence our photo there came out great! Another must try is their Chicken Rice at JP Teres; to die for. Oh and not to forget, my 1+ year old baby really enjoy his baby chair all along since they use Stokke baby chair, my lucky son! Highly recommended as we pleasantly enjoy our stay so much. We would definitely come back! Shout out to Mira who attend me during check in and Joyce the manager, both are very pleasant. Dino! He’s so nice. I’m sorry I can’t remember other names but all the staff there is very nice. Thank you to all. We appreciate it so much.

Reviewed October 22, 2021

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10.0
Exceptional
SAFFY from Singapore
Family with young children
1 King Bed
Stayed 3 nights in December 2018

Excellent 5 star hotel worth spending your $$!”

We stayed at Grand Hyatt from 26 to 29 Dec. The staffs were all friendly and the room was awesome as we had the room with the KLCC view at the 31st floor. The room was clean and there's bathtub which my kids enjoyed when they cant go for a swim at the pool when it rained. The lobby was located at the 39th floor and the view was amazing and the reception staff, Asim, was kind enough to let us view the room with double bed before we decide on a King size bedroom. Breakfast was an excellent spread, there's many choices and we even had turkey meat for bfast due to the Xmas week. The location was perfect as it was walking distance to KLCC and also it was near to Bukit Bintang too. Else you can always hire grab to take u anywhere but after the ofc hours, be prepared to be stuck in traffic as the hotel is in a centralised location. Overall it was a very good stay except for the pool which is just ok but I would defintely come back as its worth every dollar spent for the 5* services in all!

Reviewed January 02, 2019

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Dear Saffy, Thank you for taking your time and review us on Agoda. We are delighted to read that you enjoyed the overall experience during your stay, especially our team’s hospitality, the amazing view from our room and sky lobby and our breakfast spread. It is wonderful to read that you find the location of the hotel convenient. Once again, thank you for choosing Grand Hyatt Kuala Lumpur for your recent trip and we looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

Responded January 02, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Samantha from Malaysia
Couple
1 King Bed
Stayed 1 night in August 2020

Nothing Short of An Amazing Experience”

The room was great, spacious, well kept and really clean but what made the stay a wonderful one is definitely the amazing, friendly and helpful staff. Service felt personalized and they were passionate and dedicated at their job. Fantastic team of staff from concierge, front desk, pool and everyone we met in between. Grant Hyatt has one of the nicest pools in KL which is definitely a plus point. We were also allowed early check- in and we were here to celebrate my fiancés birthday and had a complimentary mini cake (not a slice but a whole mini cake). The chocolate cake was delicious as well. Plentiful of food to choose from for breakfast and everything tasted great.

Reviewed February 19, 2022

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10.0
Exceptional
Hannah from Malaysia
Family with young children
1 King Tower View
Stayed 1 night in May 2022

the best hotel treatment”

This is prolly my forth time staying in Grand Hyatt. Never once, they did me wrong. However, i did not get a king bed bcs i requested to be on the same floor with my parents. So my husband and I had to share one super single bed. Funny enough it was still a comfortable stay. But breakfast was delicious, the complimentary mousse prepared by Grand Hyatt for her birthday was yummy. Their service of course was top notch. I hv nothing to complain about. They were tentative when it comes to the vaccination and health status which I am pleased about bcs most places dont even bother to check anymore. So to sum up, it was an experience my family and I would like to repeat.

Reviewed May 23, 2022

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10.0
Exceptional
Suk from Malaysia
Family with teens
2 Twin Beds
Stayed 2 nights in January 2022

Excellent stay”

Rooms ( double twin and superior Suite) are spacious & clean, bfast buffet is nice, walking distance to Pavillion and KLCC ( within 10 minutes). Most importantly is the crew/staff of the hotel are very friendly & helpful. Our sincere appreciation goes to the front desk officer, Mr. Shaun. He did a wonderful job for us. We appreciate his professionalism and hard work to provide us with an excellent experience. We were very impressed with his service, he provided a smooth and efficient check in & check out and attended all of our queries and requests patiently. The overall service and the facilities were simply phenomenal.

Reviewed February 02, 2022

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10.0
Exceptional
Chin from Malaysia
Group
1 King Bed
Stayed 1 night in March 2021

Feeling home ”

The best hotel I stayed before! Best customer service and hospitality! Delay in check-in due to room sanitization process, was served well in sky lounge while waiting for the hotel room to be ready, checkout time was then extended to 4pm next day to compensate the waiting time for check-in. Room is clean, neat and comfortable. Best breakfast buffet at Thirty8 restaurant fully compliance with COVID-19 SOP. Breakfast buffet is served by kitchen servant/chef to reduce high touch and sharing tools for buffet. Hotel location is just 5 mins walk from KLCC. Very convenient. Pleasant stay !

Reviewed March 23, 2021

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Dear Chin, Thank you for your review and rating 10 out of 10. We are glad to know you enjoyed the overall experience throughout your stay with us. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we looking forward to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded September 28, 2021
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Nadira from Malaysia
Solo traveler
1 King Bed
Stayed 2 nights in May 2022

Brief, relaxing stay”

Had a short staycation (3D, 2N) here. Everything was efficient and smooth, had a relaxing time. The room was great and very clean. Room service was super fast, the food I had was yummy. Breakfast buffet had lots of options. All the staff were super courteous and polite. The only thing that could be better was the event/crowd management when I first arrived. The entrance at the ground floor elevator from the basement was blocked by a huge crowd of people lining up to enter the event hall. It was hard to find parking too due to the event. But all in all, was a pleasant experience. Would definitely visit again!

Reviewed May 14, 2022

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10.0
Exceptional
KHALID from Malaysia
Family with young children
1 King Bed Tower View Deluxe
Stayed 2 nights in January 2022

Nothing Can Beat This”

Its been a wonderful stay in Grand Hyatt KL. Plenty of parking. Easy access to lobby. The lifts are rarely used. You don't have to wait long. The rooms are really quiet. You hardly see anyone walking around. The room, OMG. We took the KLCC view. Its spacious, comfortable and functional. The pool & gym, marvelous. The food for breakfast & tea-time at thirty8, amazing. Every corner of the hotel is like artistic and beautiful. You can walk to Suria KLCC, Aquaria and nearby malls. I don't know about you but I'm definitely coming back. Thank you GHKL!

Reviewed January 16, 2022

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10.0
Exceptional
Muhammad from Singapore
Couple
1 King Bed
Stayed 4 nights in February 2019

Excellent”

It was a pleasant 5 Days 4 Nights stay at Grand Hyatt Kuala Lumpur. It was a beautiful stay for me and my wife. The service was beyond expectations. The staffs were excellent and professional. They always cater to everyone's request and their response is really fast. Check In and Check Out was smooth. Facilities is very clean. Scenery is beautiful. Me and my wife will definitely come back to Grand Hyatt Kuala Lumpur again. Definitely will recommend my friends and families. Thankyou for the hospitality. It is really an enjoyable stay.

Reviewed March 05, 2019

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Dear Muhammad, Thank you for taking the time to share your feedback and rate us 10 stars out of 10. We are delighted to read that you had a pleasant stay at Grand Hyatt Kuala Lumpur and it is our pleasure to have you as our guest. It is wonderful to know that the hospitality by the team impressed you and will surely share your kind words with the team. Once again, thank you for your recommendation and please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

Responded March 05, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Jonathan from Philippines
Family with teens
2 Twin Tower View
Stayed 3 nights in January 2020

Stay here when you're in Kuala Lumpur!”

Hotel has one of the best views of the Petronas Towers (if you take one of the Grand View rooms, which we did), so you really don't need to go all the way to that place to take photos. Breakfast at Thirty8 was a little disappointing, menu doesn't change for the 3 days we stayed there. JP Teres was great, though, with a large selection of dishes from their buffet style restaurant. Rooms are excellent, the staff very courteous and helpful. We've been in a lot of hotels, and undoubtedly Grand Hyatt KL is one of the best. Location also is good, just walking distance from Suria KLCC, Pavilion Mall, Petronas Towers, and so on. Highly recommended hotel if ever you're looking for a great place to stay in Kuala Lumpur.

Reviewed January 26, 2020

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Dear Jonathan, Thank you for choosing Grand Hyatt Kuala Lumpur on your recent visit and greatly appreciate this positive review. We are delighted to know you have enjoyed the overall experience throughout your stay. We will definitely share your compliments with the team for their kind and generous hospitality during your time with us. Once again, thank you so much for sharing your review on Agoda and let us know if you're coming back so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur

Responded January 29, 2020
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
GEE from Singapore
Family with young children
1 King Bed Tower View Deluxe
Stayed 2 nights in July 2019

Tower View Deluxe King”

Booked two night stay here, very nice view and good location (walking distance to KL twin tower), this is the main reason i choose this hotel. My wife enjoy the facilities and cleanliness, while my 1 yr old son enjoy the big room, keep walk around like touring... Interesting is the check in area located at the top floor, the reason is they rented out the lower floor for business, also let the guest to enjoy the twin tower view! Overall we love this hotel very much, will come back next time.

Reviewed July 31, 2019

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Dear guest, Thank you for supporting us and for rating us 10 out of 10. We are glad that you had an enjoyable family vacation with your wife and your son and that the location of our hotel is the main reason we are your preferred hotel in Kuala Lumpur. We are happy that you find the view at Sky Lobby interesting during your stay and it is our pleasure to let our guest enjoy the twin towers view from our hotel. Thank you once again for your kind feedback and please do not hesitate to reach out to us shall you need further assistance for your future stay in Kuala Lumpur. Best regards, Grand Hyatt Kuala Lumpur

Responded August 09, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
CHEOK from Malaysia
Family with young children
1 King Bed
Stayed 1 night in May 2022

Best Hotel in Kuala Lumpur ”

Hotel Located just near the fort in city(perfect location) & Hotel premises are very nice and well maintained with great pool area .The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. The breakfast was excellent and delicious .I highly recommend this hotel for anyone visiting downtown . We will come again!

Reviewed May 02, 2022

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10.0
Exceptional
EMMA from Malaysia
Family with young children
1 King Deluxe
Stayed 2 nights in February 2021

Friendly staff, Good food, Good View”

Welcoming & Professional Staffs, polite and very accomodative, especially 'Mr Mel' , we didnt get to go to the pool due to mco, but we got a room with a great city view, nice bath tub, clean and comfortable. Food is great, we love the thali set and chicken rice from JP teres and Breakfast choices are nice to from the western and local selections. Went to Hyatt for our anniversary and a break from work. We love it. Well rested. Thank you Guys.

Reviewed February 17, 2021

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Dear Emma, Thank you for your review and rating 10 out of 10. We are glad to know you enjoyed the overall experience throughout your stay with us, especially the service of our staffs and food. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we looking forward to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded March 30, 2021
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Eilya from Malaysia
Family with young children
1 King Tower View
Stayed 2 nights in October 2021

Exceptional”

Pro: the room was clean and the view was amazing. Suitable for birthday celebration. Staff was friendly and attentive, facilities were great, breakfast was awesome with so many choices. Cons: the floor was slippery and my 2 years old daughter kept on falling down. My daughter need to wear shoes in the room to avoid her from falling down. Another thing, we had put a remark during booking that this is for birthday but disappointed that the hotel did not provide anything to us. Well overalĺ

Reviewed October 25, 2021

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Dear Eliya, Thank you for your review and rating 10 out of 10. We are glad to know you enjoyed the overall experience throughout your stay with us. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we looking forward to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded October 26, 2021
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Nur from Brunei Darussalam
Family with young children
2 Twin Beds
Stayed 1 night in September 2019

One of my Favorite hotel in KL”

From the moment I stepped in the hotel, the first thing i noticed is their warm service. Everyone are very friendly and helpful. Smiling and welcoming. Great food. I really enjoyed my morning breakfast with a view. The location is great. Easy access to KLCC and Pavilion thru Bintang Walk. I love how comfortable this hotel is and i highly recommend it. Thank you Grand Hyatt! #inaHyattworld

Reviewed October 03, 2019

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Dear guest, Thank you for supporting us and for rating us 10 out of 10 and we appreciate your comments of your recent stay with us. We are happy that the service rendered by the team is up to your expectation and that you enjoyed the breakfast at THIRTY8 overlooking the Kuala Lumpur skyline. We hope that you had a great time travelling in the city and we love to welcome you again soon. Best regards, Grand Hyatt Kuala Lumpur

Responded October 07, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
bavithra from Malaysia
Couple
1 King Bed
Stayed 1 night in December 2020

Splendid stay!”

So many things to list down not sure where to start. Firstly their staffs are so accommodating and friendly. You’re never lost or not know what to do. They re always making you feel like home. I came over for my birthday, and to my surprise during check in, they upgraded my room to the twin towers view and also provided a cake in the room(which was already in the room) upon check in. I was awe, it just made my birthday. Not every hotel does that tbh(without extra fee). They even provided me with a late check out as complimentary. The breakfast spread was great as well. If there’s anything I’d like the hotel to take note of is the room pillows weren’t great :( Other than that, everything was really good! Definitely will come back again

Reviewed December 09, 2020

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Dear Bavithra, Thank you for choosing Grand Hyatt Kuala Lumpur on your recent visit and greatly appreciate this positive review. We will definitely share your compliments with the team for their kind and generous hospitality during your time with us. The care culture is very much advocated and deeply ingrained within all colleagues, for sure your praise will further inspire us to continue giving our best at all times. As bedding preference can be personal, we do have a list of pillows to choose from and you may request from our operator or housekeeping department. Please let us know in advance for future visits and we will ensure such arrangements are in place prior to arrival. We look forward to welcoming you back again at the hotel. Best regards, Grand Hyatt Kuala Lumpur

Responded January 26, 2021
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Nurul from Malaysia
Family with young children
2 Twin Beds
Stayed 1 night in December 2021

Spacious room and clean”

Friendly staff but during check in the staff not so friendly. But still others staff is so friendly and nice to me. Can speak in malay is so so comfortable for me. This is my first time stay at this hotel. Food during breakfast is so good and a lot of variety. My daughter enjoy during our stay and love the environment during breakfast. Might stay here for next time.

Reviewed December 16, 2021

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10.0
Exceptional
Winson from Malaysia
Couple
1 King Deluxe
Stayed 1 night in September 2019

Super memories Stay in Hyatt”

In First I wan to say many many Thanks To Grand Hyatt Hotel make my this stay at this hotel alot of memories and best hotel in my life..i going to celebrate my birthday with my wife..at first we book grand deluxe king..after i reach hotel at check in counter there let us check in early about 11am plus..after check in the hotel stay name kenny to me he wan give me some special to my stay to celebratemy birthday..and he say grand hyatt upgrade my room to grand executive suites to me..is a super nice room..so enjoy when we stay and the staff is so friendly and helpfull..thanks grand hyatt..i will come back again for next trip..

Reviewed October 02, 2019

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Dear guest, Thank you so much for giving us a perfect score. We sincerely appreciate your comments and we are really happy to read that you had a lot of memorable experience with us. Kenny will be glad to learn that he has helped to make your birthday celebration a little more special during your stay with us. We would like to wish you "Happy Birthday" once again on behalf of the team and we would love to welcome you again in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded October 07, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
mohamed from Malaysia
Family with young children
1 King Bed
Stayed 1 night in November 2020

Amazing ”

We went for the view with most attractive price within the vicinity. Not only that we received an awesome magnificent view but it was a fantastic experience with the crew from the bell boy, front office, house keeping and even the guards are extraordinary pleasent and warmth to us. Having one of the most extraordinary view being a hotel next ti KLCC, the room was superbly designed. With centre of attraction of the room setting is the view, the details of each section is carefully structured. Bathtub has an extensive work of art of privacy option and the huge build in wardrobe made the whole room to be tidy at all time. An amazing experience.

Reviewed November 17, 2020

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Dear Mohamed, Thank you for your review and rating 10 out of 10. We are glad to know you enjoyed the overall experience throughout your stay with us, especially the room and service of our staffs. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we looking forward to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded December 14, 2020
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