Travelling to Vietnam? Read all updated requirements before you book.
Hai Yen Family Resort
Hai Yen Family Resort
Hai Yen Family Resort
Hai Yen Family Resort
Hai Yen Family Resort
Hai Yen Family Resort
Hai Yen Family Resort

Removed from saved list

7

Very good

825 reviews

825 reviews

Housekeeping18
View11
Beach9
See map

7.5

Very good

Location rating score

Very good location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Mui Ne Harbor 3.1 km
Fairy Stream (Suoi Tien) 5.3 km
RD Wine Castle 5.5 km
Red Sand Dunes 7.0 km
Po Sah Inu Towers 9.6 km
Lotte Mart 13.4 km
Linh Son Truong Tho 39.1 km
Ta Cu Mountain 40.1 km
Nearby landmarks
Jibe Bar Diving Center 10 m
C2 Sky Kitesurfing Vietnam 10 m
Surfpoint Kiteboarding Center 40 m
Ham Tien Beach 40 m
Sinh Cafe Coach Stop 310 m
Vietnam Easy-Riders Group 340 m
Jibe's Bar Diving Center 1.3 km
Vinh tan 1.4 km
Ham Tien Market 1.4 km
Ham Tien Post Office 1.5 km

Hai Yen Family Resort

132 - 233 C Nguyễn Đình Chiểu, Ham Tien Ward, Mũi Né, Phan Thiet, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Mũi Né, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fairy Stream (Suoi Tien). Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Show more

Highlights

Located in heart of Phan Thiet

Check-in [24-hour]

Airport transfer

Excellent view

330 meters to public transportation

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Swimming pool [indoor]

Hot tub

Free Wi-Fi in all rooms!

Front desk [24-hour]

Cheaper than 95% of all properties in Phan Thiet in the last 24 hoursCompared to 511 Phan Thiet properties at Agoda for various dates
Value for money7.1
Distance to city center1. Km
Location rating7.5
Nearest airportLien Khuong Airport (DLI)
Distance to airport89.7 km

Rooms available at Hai Yen Family Resort

Budget Double
...
  • Room size: 15 m²/161 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Hillside Double
...
  • Room size: 18 m²/194 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Hillside Family
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 2 double beds
Enter dates to see prices
Sea Front
...
  • Room size: 30 m²/323 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Seaside Family
...
  • Room size: 28 m²/301 ft²
  • Partial ocean view
  • 2 double beds
Enter dates to see prices
Hillside Room
...
  • Pool view
  • Balcony/terrace
  • 1 queen bed and 2 single be...
Enter dates to see prices
Seaside Double
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Hillside Triple
...
  • Room size: 27 m²/291 ft²
  • Garden view
  • 1 queen bed and 1 single be...
Enter dates to see prices
Family Room with Sea View
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 2 queen beds
Enter dates to see prices
Deluxe Quadruple Room with Balcony
...
  • Room size: 26 m²/280 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hai Yen Family Resort?

Check-in is from 02:00 PM, and check-out is until 11:30 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hai Yen Family Resort?

Hai Yen Family Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hai Yen Family Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hai Yen Family Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Phan Thiet with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hai Yen Family Resort?

Start your mornings right, with the continental and buffet breakfast options offered at Hai Yen Family Resort. Adults can enjoy breakfast offered with an additional charge of 75000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hai Yen Family Resort?

Hai Yen Family Resort features an on-site restaurant for your dining convenience.

What is the smoking policy at Hai Yen Family Resort?

Hai Yen Family Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hai Yen Family Resort?

The closest train, metro, or bus station is Sinh Cafe Coach Stop, 310 m away from Hai Yen Family Resort.

What restaurants are nearby Hai Yen Family Resort?

Hai Yen Family Resort’s neighborhood is Mũi Né which includes popular restaurants such as Forest Restaurant, Breeze Restaurant & Bar and BiBo.

What popular shopping places are close to Hai Yen Family Resort?

Located in the Mũi Né area, Hai Yen Family Resort is close to great shopping choices like Mui Ne Market.

What are popular attractions near Hai Yen Family Resort?

Hai Yen Family Resort is located in Mũi Né area, which is famous for attractions such as Mui Ne Harbor, RD Wine Castle and Linh Long Tu Temple.

What popular beaches are close to Hai Yen Family Resort?

Hai Yen Family Resort is located in the Mũi Né area, which includes Mui Ne Beach, Bai Da Ong Dia Beach and Ham Tien Beach.

What popular natural sightseeing spots are close to Hai Yen Family Resort?

Hai Yen Family Resort is located within Mũi Né, which makes it conveniently close to natural sights including Fairy Stream (Suoi Tien), Red Canyon and Jibe Bar Diving Center.

Show more questions
See map

Explore the neighborhood

What people love about Hai Yen Family Resort

  • 10

    Exceptional

    "The place is absolutely worth to the money."

    Hoai-Bac

    |

    May 24, 2022

  • 9.2

    Exceptional
    Staff 

    "Great for families, staff good."

    Andrew

    |

    February 7, 2021

  • 8.8

    Excellent
    Cleanliness

    "It was great Place, clean and nice people The pool was very nice and on the beach"

    Aviv

    |

    January 15, 2020

Overall rating:

7

Very good
799 reviews
Cleanliness
6.9
Facilities
6.6
Location
7.5
Read all reviews >
More about Hai Yen Family Resort

More about Hai Yen Family Resort

Hai Yen Family Resort

Get the most adventure during your time in Phan Thiet when you book a room at Hai Yen Family Resort. Located right in the city center, Hai Yen Family Resort saves you time and travel by letting you wake up right in the heart of the best neighborhoods to explore. Located a mere 5.2 km from Fairy Stream (Suoi Tien), Hai Yen Family Resort is just steps away from a green and natural adventure.
Hai Yen Family Resort offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Phan Thiet even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out and luggage storage can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Hai Yen Family Resort thanks to the hotel's laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Hai Yen Family Resort from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Hai Yen Family Resort even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, bottled water and mini bar at your disposal. Hai Yen Family Resort also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hai Yen Family Resort begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
For the ultimate convenience, you can even have groceries delivered to your room at Hai Yen Family Resort, with their exclusive service. Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Hai Yen Family Resort offers unique recreational opportunities for all guests. Don't forget to take advantage of your access to the private beach at the hotel. End your days in total relaxation with a visit to the massage, hot tub, salon, spa and sauna. Spend some time relaxing at the hotel's pool.
Cool off on hot days by joining water-world activities like fishing, snorkeling, diving and wind surfing. If you like water sports, you'll appreciate the convenience of canoes provided by Hai Yen Family Resort. Engage in some easy evening fun with other guests with the hotel's yoga room. Get social at the hotel's library and shared lounge and TV area, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Phan Thiet with Hai Yen Family Resort as your base. The most famous landmark nearby is Red Sand Dunes just 7.0 km away. Enjoy the simple pleasures of an oceanside getaway, with Mui Ne Beach located 7.4 km away, where you can turn a good day into a great one with a sea view.


Reasons to stay here

Find some of the city's best deals here with rooms 95% cheaper than other options.

Show more
Amenities and facilities
Good
Facilities

6.6

Most talked about facilities

Swimming Pool

52 mentions

Beach

22 mentions

Housekeeping

13 mentions

Food & Dining

8 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Korean
  • Malay
  • Vietnamese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Light therapy
  • Massage
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Desk
  • Fan
  • Free bottled water
  • Hair dryer
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Vegetarian
  • Buffet
Restaurants on site

Hải Yên

  • Cuisine: Vietnamese
  • Menu: Buffet
Location
132 - 233 C Nguyễn Đình Chiểu, Ham Tien Ward, Mũi Né, Phan Thiet, Vietnam
Very good
Location

7.5

Airports

  • Lien Khuong Airport (DLI)
    89.7 km 3.0 hour drive
  • Cam Ranh International Airport (CXR)
    159.1 km

Public transportation

  • Sinh Cafe Coach Stop
    310 m
  • Phuong Trang Coach Station
    2.4 km

Hospital or clinic

  • Vinh tan
    1.4 km

Shopping

  • Mui Ne Market
    6.3 km

Convenience store

  • On-site
What's nearby

Popular landmarks

  • Mui Ne Harbor
    3.1 km
  • Fairy Stream (Suoi Tien)
    5.3 km
  • RD Wine Castle
    5.5 km
  • Red Sand Dunes
    7.0 km
  • Po Sah Inu Towers
    9.6 km
  • Lotte Mart
    13.4 km
  • Linh Son Truong Tho
    39.1 km
  • Ta Cu Mountain
    40.1 km

Nearby landmarks

  • Jibe Bar Diving Center
    10 m
  • C2 Sky Kitesurfing Vietnam
    10 m
  • Surfpoint Kiteboarding Center
    40 m
  • Ham Tien Beach
    40 m
  • Sinh Cafe Coach Stop
    310 m
  • Vietnam Easy-Riders Group
    340 m
  • Jibe's Bar Diving Center
    1.3 km
  • Vinh tan
    1.4 km
  • Ham Tien Market
    1.4 km
  • Ham Tien Post Office
    1.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:30
  • Reception open until22:00

Getting around

  • Airport transfer fee150000 VND
  • Distance from city center1. Km
  • Travel time to airport (minutes)360

Extras

  • Breakfast charge (unless included in room price)75000 VND

The property

  • Non-smoking rooms/floorsYes
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 60
  • Room voltage220
  • Most recent renovation2012

Reviews of Hai Yen Family Resort from real guests

Provided by verified guests of Agoda
Cleanliness6.9
Facilities6.6
Location7.5
Room comfort and quality6.9
Service6.9
Value for money7.1
High score for Phan Thiet
Rating
9+ Exceptional (98)
8-9 Excellent (73)
7-8 Very Good (147)
6-7 Good (87)
<6 Below Expectation (209)
Time of the year
Mar - May (101)
Jun - Aug (102)
Sep - Nov (108)
Dec - Feb (303)
All guests (799)
All room types
All languages

Show reviews that mention 

Showing 614 verified guest comments
12345
10.0
Exceptional
Sam from United Kingdom
Couple
Budget Double
Stayed 3 nights in January 2019

Loved our stay here!”

Stayed here for 3 nights and it was by far the best hotel we have stayed in in Mui Ne. The pool which over looks the sea was very clean and more than enough sun beds. We had a double room, the bed was very comfortable, shower was good and the place was very clean. Staff were really friendly. We only had breakfast at the restaurant and it was nice. Would 100% come back to this hotel, very good value for money!!

Reviewed January 09, 2019

See room deals

10.0
Exceptional
Hoai-Bac from Vietnam
Family with young children
Hillside Family
Stayed 1 night in April 2022

Exceptional”

The place is absolutely worth to the money. Nice and tidy place, rooms are spacious. Everything is good and worth the monney.

Reviewed May 24, 2022

See room deals

9.2
Exceptional
Chiara from Vietnam
Family with young children
Hillside Triple
Stayed 2 nights in April 2019

Exceptional”

We really enjoyed staying here. The location was great, particularly as it is right next to Sinbad's kebabs! The hotel restaurant also had a huge varied menu, very reasonably priced and all delicious. They staff couldn't be more friendly or helpful. Very clean room and facilities all as you would expect in this price range. Pool area could be improved with some new cushions for the sun loungers. The beach would also be so much better if not full of plastic, but this is a problem for this whole coastline with the exception of a few well cleaned beaches at the more expensive resorts. Thank-you Hai Yen for a lovely weekend!

Reviewed April 15, 2019

See room deals

9.2
Exceptional
Brandon from United States
Solo traveler
Budget Double
Stayed 6 nights in April 2019

right on the beach and has a big pool”

It could use a little sprucing up, but for the price you are right on the beach, literally. Staff was great. Good restaurants nearby, as well as spas. The low season price is unreal. I'd def stay there again. Good place to get away from Saigon for a while. Very pleasant, and the view! Wow. Nice breeze coming off the ocean at night. Quiet and peaceful.

Reviewed May 09, 2019

See room deals

9.6
Exceptional
Andrew from Vietnam
Family with young children
Hillside Family
Stayed 3 nights in February 2021

Great for families”

Booked for 1 night extended to 4 nights ,

Reviewed February 09, 2021

See room deals

9.2
Exceptional
Andrew from Vietnam
Family with young children
Hillside Family
Stayed 1 night in February 2021

Mid week so quiet”

Covid has closed most businesses and shop so like a ghost town, bonus was a woile pool to ourselves. Great for families, staff good.

Reviewed February 07, 2021

See room deals

8.8
Excellent
Aviv from Israel
Couple
Budget Double
Stayed 1 night in January 2020

. ”

.It was great Place, clean and nice people The pool was very nice and on the beach

Reviewed January 15, 2020

See room deals

10.0
Exceptional
juliana from Malaysia
Group
Hillside Triple
Stayed 1 night in November 2019

recommended”

recommended

Reviewed December 04, 2019

See room deals

8.4
Excellent
Nghi from United States
Couple
Hillside Double
Stayed 3 nights in September 2019

Good price”

Good price for the area

Reviewed October 18, 2019

See room deals

8.0
Excellent
NG from Macau SAR, China
Solo traveler
Budget Double
Stayed 1 night in August 2019

Nice view and not too crowded”

Everything is fine! Worth the value of money.

Reviewed August 20, 2019

See room deals

6.8
Good
Lee from United Kingdom
Group
Budget Double
Stayed 2 nights in January 2020

Hotel review ”

Booked the standard rooms, basic with in room facilities (tea/coffee, free water, TV, shampoo, ), cleaned daily. No safe in these rooms and wifi in room was poor, although elsewhere in hotel was ok. Two separate pool areas and on site restaurant serving reasonably priced food and drinks. Receptionists very friendly and extremely helpful. Slightly out of the centre but only 15 minute walk or 5 minute taxi ride. Overall a good hotel for this price range.

Reviewed January 16, 2020

See room deals

6.0
Lloyd from Philippines
Group
Hillside Triple
Stayed 1 night in January 2020

not good”

At first we were happy as we were moved to a room near the beach. What we thought a bliss was exactly a nightmare. The room has a lot of mosquitoes, and too small for a group of three. Aside from that the toilet has so much stain that you'd think it had never been.cleaned for too long. we did ask the receptionist to move us back to the room we were first given, but the the latter was dismayed and said sth in angry tone. So we just let it pass compromising our comfort.

Reviewed January 29, 2020

See room deals

6.0
Sing from Malaysia
Group
Hillside Family
Stayed 1 night in December 2019

Good location but impatient staff”

The hotel, the location, the environment and the food is great. The hotel is very clean. There are a lot of restaurants nearby. However, our holiday mood is spoilt by a rude staff! This is the rudest staff that I have ever meet, very impatient.

Reviewed December 30, 2019

See room deals

6.4
Good
from Vietnam
Family with teens
Hillside Family
Stayed 1 night in January 2020

It's okay but a lot of mosquito”

The beach cant swim

Reviewed March 20, 2020

See room deals

6.4
Good
Yong from Malaysia
Family with teens
Sea Front
Stayed 1 night in February 2019

Good”

unhelpful front counter staff... asked for settled room problem by self.. very bad attitude and service

Reviewed February 13, 2019

See room deals

6.4
Good
from Vietnam
Family with young children
Hillside Family
Stayed 1 night in January 2020

Resort ”

the beach cant swim, a lot of mosquito at night

Reviewed March 20, 2020

See room deals

5.6
Elsa from Finland
Couple
Budget Double
Stayed 3 nights in November 2019

Not worth it”

Hotel itself is pretty OK, not as nice as in the pictures. Staff on the other hand is the worst... we had problems with our WiFi connection in our room and the only English speaking lady in the reception just said that it’s my device that’s broken... so my phone and laptop + my boyfriends phone were all broken... right. Rude, unfriendly staff.. not worth wasting your money here.

Reviewed November 29, 2019

See room deals

6.4
Good
Yong from Malaysia
Family with teens
Hillside Double
Stayed 1 night in February 2019

Good”

Unhelpful receptionist staff.. asked settled room problem by self.. very bad attitude and service

Reviewed February 13, 2019

See room deals

4.8
Michael from United States
Couple
Budget Double
Stayed 3 nights in July 2019

We wanted to enjoy our stay more than we did”

We wanted to enjoy our stay at Hai Yen Family Hotel more than we did. The hotel is in a nice location overlooking the ocean. Other than this the review becomes less favorable. Our room was filthy upon arrival - dirt on the floor, walls full of markings and spit, hair on our bed and on the floor, air con was spotty, bathroom has open windows which allow mosquitoes to get into your room. We asked for a different room but opted to stay because they wanted to charge us 4 times the amount of what we were paying. The internet was non-existent our entire stay. The pool area looks ok but the water is cloudy as if it hasn't been serviced in months. The breakfast was slightly average but the cleanliness of the restaurant was questionable, the table cloths aren't changed after each guest. Overall we are disappointed with our stay here.

Reviewed August 01, 2019

See room deals

4.8
Luca from Italy
Couple
Budget Double
Stayed 1 night in February 2019

Ants all over my room”

The room we booked wasnt even in the pictures of the booking! The first room they gave us smelled of pee, I asked them to move up and that wasn't a problem, still not the room I saw on the booking though, and nowhere near as nice. We left the whole day and came back around 12 am pretty tired so went straight to sleep, to wake up in the morning with the room infested by ants everywhere and woke up with bite marks all over and itchy. I took a video of the matter and went to reception to show them my bite marks and the video of the ants, I insisted on a refund, although the staff was quite nice to me they didn't want to, but eventually managed to get it. Long story short, good location although not great, terrible rooms and hygiene and nice staff

Reviewed February 05, 2019

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss