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Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre

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8.2

Excellent

8,677 reviews

8,677 reviews

Housekeeping199
Breakfast150
Shops43
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Selections Groceries

100 m

Kitschy Classy Kuala Lumpur

210 m

No Black Tie

220 m

Arabian Middle East Food Traders

270 m

Blue Boy

280 m

Popular landmarks
Pavilion Kuala Lumpur

410 m

KLCC - Bukit Bintang Pedestrian Walkway

510 m

Aquaria KLCC

600 m

Menara Kuala Lumpur

760 m

KLCC Park

860 m

Closest landmarks
California Fitness

160 m

Thetole Acupuncture & Herbal Medical Centre

180 m

Finnegan’s

250 m

Pro Heal Dental

270 m

Olé Café

300 m

Hotel Istana Kuala Lumpur City Centre

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map

Conveniently situated in the Bukit Bintang part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.1
Distance to city center0.1 km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.6 km

Rooms available at Hotel Istana Kuala Lumpur City Centre

Excellent
Room comfort & quality

8.1

Deluxe Twin Towers View
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Club Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Double or Twin Room
...
    Enter dates to see prices
    Twin Tower View Deluxe
    ...
      Enter dates to see prices
      Special Offer - Deluxe Double or Twin Room
      ...
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        Special Offer - Suite with Club Lounge Access
        ...
          Enter dates to see prices
          Club Double or Twin Room with Club Lounge Access
          ...
            Enter dates to see prices
            Special Offer - Club Double or Twin Room with Club Lounge Access
            ...
              Enter dates to see prices

              Frequently asked questions

              What time is check-in and check-out at Hotel Istana Kuala Lumpur City Centre?

              Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

              How do I get to Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Istana Kuala Lumpur City Centre has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

              Is breakfast offered at Hotel Istana Kuala Lumpur City Centre?

              Wake up to a great buffet breakfast at Hotel Istana Kuala Lumpur City Centre. Western breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 63 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

              What are my dining options at Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

              Can special events be hosted at Hotel Istana Kuala Lumpur City Centre?

              You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Hotel Istana Kuala Lumpur City Centre. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

              Can business events be hosted at Hotel Istana Kuala Lumpur City Centre?

              On-site venues and convenient event services make Hotel Istana Kuala Lumpur City Centre an ideal choice for hosting events such as corporate events and meetings. All available venues come in different styles and sizes and can accommodate up to 60 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

              What is the smoking policy at Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

              What is the closest train, metro, or bus station to Hotel Istana Kuala Lumpur City Centre?

              The closest train, metro, or bus station is Bukit Bintang MRT Station, 360 m away from Hotel Istana Kuala Lumpur City Centre.

              What restaurants are nearby Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre’s neighborhood is Bukit Bintang which includes popular restaurants such as Sagar at Hotel Istana, Taps Beer Bar and Drift Dining & Bar.

              What popular shopping places are close to Hotel Istana Kuala Lumpur City Centre?

              Located in the Bukit Bintang area, Hotel Istana Kuala Lumpur City Centre is close to great shopping choices like Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

              What are popular attractions near Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre is located in Bukit Bintang area, which is famous for attractions such as Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

              Show more questions
              See map

              Explore the neighborhood

              What people love about Hotel Istana Kuala Lumpur City Centre

              • 9.2

                Exceptional

                "It was a great stay."

                MD

                |

                August 1, 2021

              • 9.6

                Exceptional

                "If you are interested in kl nightlife, this place is a must stay to experience the nightlife."

                Lavannia

                |

                December 20, 2020

              • 8.8

                Excellent

                "The place is once one of the best hotel in Kuala Lumpur."

                Alwi

                |

                October 19, 2020

              Property ranking|Compared to 7,102 Kuala Lumpur properties
              See all rankings
              Room comfort score
              8.1/10
              Location score
              8.9/10
              Service score
              8.3/10
              Couples review score
              8.4/10
              Better than
              99
              %
              of Kuala Lumpur properties
              Better than
              97
              %
              of Kuala Lumpur properties
              Better than
              95
              %
              of Kuala Lumpur properties
              Better than
              95
              %
              of Kuala Lumpur properties
              Overall rating:

              8.2

              Excellent
              8,677 reviews
              Cleanliness
              8.1
              Facilities
              8.0
              Location
              8.9
              Read all reviews >
              What travelers say they love:
              Breakfast was good and staff was nice and helpful.
              Kim from Finland
              Solo traveler
              More about Hotel Istana Kuala Lumpur City Centre

              More about Hotel Istana Kuala Lumpur City Centre

              The 5-star, 23-story Hotel Istana Kuala Lumpur City Centre is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC, and Changkat Bukit Bintang entertainment hub are at its doorstep. KLCC Convention Centre and the Petronas Twin Towers are a 10-minute walk via the Skybridge. It has an efficient road and rail transport and limousine service, while KL International Airport is an hour’s drive away.

              The property has 486 well-appointed guestrooms and suites with complimentary Wi-Fi throughout the premises - perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 food and beverage outlets, a fitness center, swimming pool, sauna, Jacuzzi, and a spa.

              Show more
              Amenities and facilities
              Very good
              Facilities

              8

              Most talked about facilities

              Breakfast

              433 mentions

              Housekeeping

              382 mentions

              Food & Dining

              187 mentions

              Swimming Pool

              161 mentions

              Languages spoken

              • English
              • Arabic
              • Chinese [Cantonese]
              • Chinese [Mandarin]
              • Japanese
              • Malay
              • Tamil

              Accessibility

              • Wheelchair accessible

              Internet access

              • Free Wi-Fi in all rooms!
              • Wi-Fi in public areas

              Things to do, ways to relax

              • Billiards
              • Dart board
              • Fitness center
              • Garden
              • Hot tub
              • Massage
              • Sauna
              • Spa
              • Squash court
              • Steamroom
              • Swimming pool [outdoor]
              • Tennis court
              • Tours

              Cleanliness and safety

              • Cashless payment service
              • Daily disinfection in all rooms
              • Daily disinfection in common areas
              • Doctor/nurse on call
              • Face coverings on staff
              • First aid kit
              • Hand sanitizer
              • Hygiene certification
              • Physical distancing of at least 1 meter
              • Safe dining setup
              • Staff trained in safety protocol
              • Sterilizing equipment
              • Temperature check for guests and staff

              Dining, drinking, and snacking

              • Bar
              • Coffee shop
              • Poolside bar
              • Restaurant [halal]
              • Restaurants
              • Room service [24-hour]

              Services and conveniences

              • Concierge
              • Currency exchange
              • Daily housekeeping
              • Doorman
              • Dry cleaning
              • Elevator
              • Facilities for disabled guests
              • Laundry service
              • Luggage storage
              • Postal service
              • Safety deposit boxes
              • Smoking area

              For the kids

              • Babysitting service
              • Family room
              • Swimming pool [kids]

              Access

              • Check-in/out [express]
              • Check-in/out [private]
              • Check-in [24-hour]
              • Front desk [24-hour]
              • Pets allowed
              • Security [24-hour]

              Getting around

              • Airport transfer
              • Car park [free of charge]
              • Car park [nearby]
              • Car park [on-site]
              • Rental car
              • Taxi service
              • Valet parking

              Available in all rooms

              • Air conditioning
              • Bathrobes
              • Bathtub
              • Coffee/tea maker
              • Desk
              • Free bottled water
              • Hair dryer
              • In-room safe box
              • Internet access – wireless
              • Ironing facilities
              • Mini bar
              • Non-smoking
              • Satellite/cable channels
              • Separate shower/bathtub
              • Shower
              • Toiletries
              Food and dining
              Breakfast options
              • American
              • Asian
              • Continental
              • Halal
              • Vegetarian
              • Full English/Irish
              Location
              73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200
              Excellent
              Location

              8.9

              Airports

              • Sultan Abdul Aziz Shah Airport (SZB)
                17.6 km 40 min drive
              • Kuala Lumpur International Airport (KUL)
                45.3 km 55 min drive

              Public transportation

              • Raja Chulan Monorail Station
                150 m 5 min walk
              • Bukit Bintang MRT Station
                370 m

              Hospital or clinic

              • Thetole Acupuncture & Herbal Medical Centre
                180 m 5 min walk

              Shopping

              • Pavilion Kuala Lumpur
                410 m

              Convenience store

              • 7 Eleven
                140 m 7 min drive

              Cash withdrawal

              • ATM
                10 m 1 min walk
              What's nearby

              Popular landmarks

              • Jalan Alor
                290 m
              • Pavilion Kuala Lumpur
                410 m
              • KLCC - Bukit Bintang Pedestrian Walkway
                510 m
              • Aquaria KLCC
                600 m
              • Menara Kuala Lumpur
                760 m
              • KLCC Park
                860 m
              • Petronas Twin Towers
                940 m
              • Chinatown - Kuala Lumpur
                1.6 km
              • Central Market
                1.7 km
              • KL Bird Park
                2.6 km

              Nearby landmarks

              • Selections Groceries
                100 m
              • Raja Chulan Monorail Station
                150 m
              • California Fitness
                160 m
              • Thetole Acupuncture & Herbal Medical Centre
                180 m
              • Kitschy Classy Kuala Lumpur
                210 m
              • No Black Tie
                220 m
              • Finnegan’s
                250 m
              • Pro Heal Dental
                270 m
              • Arabian Middle East Food Traders
                270 m
              • Blue Boy
                280 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Property policies
              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-1 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib available upon request
              Children 2-11 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 12 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.
              • The property offers free breakfast at Iyashi Restaurant for Japanese guests.
              • The rates of room type "Club Room" and "Club Suite" are inclusive of private check-in and check-out at the Club Lounge.
              • When booking more than 5 rooms, different policies and additional supplements may apply.
              Some helpful facts

              Check-in/Check-out

              • Check-in from15:00
              • Check-out until12:00
              • Reception open until00:59

              Getting around

              • Airport transfer fee250 MYR
              • Distance from city center0.1 km
              • Travel time to airport (minutes)45

              Extras

              • Breakfast charge (unless included in room price)63 MYR

              The property

              • Non-smoking rooms/floorsYes
              • Number of bars/lounges2
              • Number of floors20
              • Number of restaurants3
              • Number of rooms 486
              • Room voltage230
              • Year property opened1992
              • Most recent renovation2009

              Reviews of Hotel Istana Kuala Lumpur City Centre from real guests

              Provided by verified guests of Agoda
              8.2
              /
              10
              Cleanliness8.1
              Facilities8.0
              Location8.9
              Room comfort and quality8.1
              Service8.3
              Value for money8.1
              High score for Kuala Lumpur
              Rating
              9+ Exceptional (2,023)
              8-9 Excellent (1,521)
              7-8 Very Good (1,566)
              6-7 Good (641)
              <6 Below Expectation (679)
              Time of the year
              Mar - May (1,636)
              Jun - Aug (1,463)
              Sep - Nov (1,491)
              Dec - Feb (1,840)
              All guests (8,648)
              All room types
              All languages

              Show reviews that mention 

              Showing 6,430 verified guest comments
              12345
              10.0
              Exceptional
              Paul from United States
              Solo traveler
              Deluxe
              Stayed 4 nights in May 2019

              Best hotel experience of 2019”

              I spent the last few weeks traveling to Singapore, Thailand, and Malaysia. My stay at Hotel Istana was by far the best hotel of my trip in every respect. It was the least expensive hotel I stayed in. Yet it was the finest with a terrific view of downtown and the Petronas Twin Towers. Location is ideal, as it is walking distance to the monorail and other metro lines making it easy to get to/from the airport and other locations downtown. It is also walking distance to Butik Bintang, Jalan Alor, Pavilion Mall, and many other places you may want to visit. We also walked from the hotel to Chinatown (Petaling Street) and the Petronas Twin Towers. The hotel and rooms were very clean. The came by the room late afternoon to see if fresh towels or other bathroom items were required. The staff was courteous and professional. The swimming pool was wonderful. I couldn't have asked for anything more.

              Reviewed June 02, 2019

              See room deals

              Dear Paul Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We at Hotel Istana Kuala Lumpur pledge to provide the best service and facilities to our valued guests. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Regards Hotel Istana Kuala Lumpur

              Responded June 03, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Tamiya from Japan
              Couple
              Deluxe Twin Towers View
              Stayed 1 night in September 2019

              Excellent service and hospitality”

              Staffs were very kind and professional. They take care us very good. For the room was very clean and beautiful. We chose the twin tower view room. It was great! We could relax there. And also we loved the music in the room. It was very nice! For breakfast, many variety of foods with the good garden view and pool. We spent a lot of time there. For the location, it was near the Raja chulan station . Very convenience. Just a 10-15mins walk to Pavillion. If you prefer to enjoy the shopping, i recommend here! If i have a chance to visit KL again, i will go to Istana 100%

              Reviewed September 08, 2019

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              Dear Tamiya Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded September 11, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              hasmizan from Malaysia
              Family with young children
              Deluxe Room
              Stayed 1 night in July 2020

              A very satisfying stay”

              We arrived just in time for check in,.the staff were all very helpful and and friendly soo nice towards us. Upon check in i told the front desk that im celebrating my birthday here and if possible i want a room with a very nice view. She was so kind,upgraded our room and gave us a spacious room facing KLCC tower. I accidentally left my make up bag at the counter and when i went down to find the bag,a staff (i forgot his name) approached me and told that the bag is safe and kept by them. I was so happy and relief,cannot imagine if i lost the bag,lots of things inside. All in all it was a really nice experience staying there,we just walked to LV store near Pavillion. Thank you Istana Hotel.

              Reviewed July 20, 2020

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              Dear Hasmizan Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded August 05, 2020
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Chin from Australia
              Couple
              Deluxe
              Stayed 3 nights in November 2019

              Great hotel and staff. Highly recommended.”

              This hotel is well located in the heart of KL city centre for food and shopping. Ever since I've been holidaying in Malaysia, we always stay in this hotel whenever we are in KL. The hotel staff are very polite and always prompt at responding to all our requests. Although the rooms are always clean, the only negative is that the internal furnishings and bathroom/toilet units are getting rather old. I feel that the rooms are overdue for some refurbishment.

              Reviewed November 23, 2019

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              Dear Chin Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana is your preferred accommodation when you are in KL. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded January 16, 2020
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              John from Australia
              Couple
              Deluxe
              Stayed 11 nights in May 2019

              Great location with friendly and helpful staff ”

              I always stay at Istana because of its handy location, friendly and helpful staff and the rooms are large and clean. The breakfast buffet is excellent with something for all tastes and diets. The pool and gym are also good. All staff are helpful and friendly where nothing is a problem. I would recommend Istana hotel to all.

              Reviewed June 03, 2019

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              Dear John Thank you very much for taking the time to share your experience with us and for your loyalty to our Hotel. We are honored to hear that Hotel Istana is your preferred accommodation when you are in Kuala Lumpur. We look forward to provide you with another comfortable stay in the future. Regards Hotel Istana Kuala Lumpur

              Responded June 03, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Alberto from Argentina
              Couple
              Deluxe
              Stayed 3 nights in March 2019

              Delightful experience”

              A premium hotel, conveniently located very close to the Monoriel station, just a few steps from Alor street, close to the Twin Towers and the KL Eco Park ... excellent breakfast, comfortable rooms, professional attention, and warm smiles. You can't ask for more. My special thanks to Aziz (I hope I am spelling well his name) who took care of our room in the 15th floor :) Thanks Aziz !

              Reviewed March 31, 2019

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              Dear Alberto Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

              Responded April 04, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Andreas from Germany
              Couple
              Deluxe Room (1 Double Bed or 2 Twin Beds)
              Stayed 2 nights in July 2019

              very nice hotel good quality”

              The hotel is one of the older ones in KL, but it is well maintained, clean and still high end. The rooms are spacious and well equipped. Due to the floor plan the lobby is a bit dark and not very impressive, but the staff gives a warm welcome and is helpful. Free parking for 1 car per room. The breakfast is outstanding, a huge selection of local and arabic food.

              Reviewed September 03, 2019

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              Dear Andreas Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

              Responded September 06, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Syed from Malaysia
              Business traveler
              Deluxe
              Stayed 3 nights in September 2019

              Amazing, AMAZING hospitality”

              Among the best hotel to stay in KL so far. Amazing in-room dining experience, outstanding housekeeping, free Anniversary set-up service, and spectacular breakfast buffet spread! We had bad experience at Hotel Istana before. Stayed five nights and realize bed bugs swarming in our headboard on the last night. all other experience were nice except for this issue. The guest service manager apologized profusely and promised to upgrade our room to their suite in our next stay. so 6 months later, we returned (this trip), and he kept his promise. we got our suite and our whole experience were blissful. Thanks Hotel Istana! Definitely will return in the future

              Reviewed September 15, 2019

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              Dear Syed Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. It is very encouraging to hear that the last incident did not affect your experience and that you had a flawless stay thereafter. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded September 27, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Jennifer from Canada
              Solo traveler
              Deluxe
              Stayed 3 nights in January 2019

              The best place to stay in Kuala Lumpur”

              I love this hotel and have been staying here for years. It's elegant and classy; perfect for those who value beautiful design and old world charm. The location is perfect- you're in the heart of the shopping and dining district with hundreds of options to choose from. Having breakfast outside in the garden is the perfect way to start the day. Looking forward to my next trip to KL when I will stay here again. Thank you to the staff for their professionalism and kindness.

              Reviewed June 15, 2019

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              Dear Jennifer Thank you very much for taking the time to share your experience with us and for your continuous support towards our Hotel. We are honored to hear that Hotel Istana is your preferred accommodation when you are in Kuala Lumpur. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We at Hotel Istana Kuala Lumpur pledge to provide the best service and facilities to our valued guests. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Regards Hotel Istana Kuala Lumpur

              Responded June 17, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Saiprakash from India
              Business traveler
              Deluxe Twin Towers View
              Stayed 1 night in November 2019

              Beautiful Hotel. Lovely Room. Great Breakfast.”

              I have traveled over 20 countries. And this hotel ranks among the finest I have checked into. The rooms are large, clean and very well maintained. The breakfast was excellent and the location of the hotel is central KL. I will surely visit again.

              Reviewed January 22, 2020

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              Dear Saiprakash Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded March 19, 2020
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Rajah from United Kingdom
              Couple
              Deluxe
              Stayed 3 nights in January 2020

              Beautiful hotel in perfect location.”

              This is our second stay at this hotel and we actually had to stay 4 nights as AirAsia had cancelled our original flight. It is ideally located to walk to the major shopping areas of Bukit Bintang and even the Petronas Towers with a monorail station across the road to access other areas. All the staff are very polite and professional, the rooms are great and the facilities are good. We love the massive buffet breakfast but it can get hectic at times. We will definately book here on our next trip to KL.

              Reviewed January 11, 2020

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              Dear Rajah Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded January 16, 2020
              Hotel Istana Kuala Lumpur City Centre
              9.6
              Exceptional
              Chin from Australia
              Couple
              Deluxe Room
              Stayed 2 nights in June 2019

              Definitely highly recommended!!”

              This is the 2nd time in the last three months that we've stayed at this hotel. My first experience staying in Istana was way back in 2003 when travelling on business and I've been hooked since then. Throughout the years when I've stayed at this hotel both on business or on holiday, the one thing that has never changed is the quality of service and the friendliness of the staff. Although the rooms interior décor is starting to look a bit dated and could do with another facelift, the housekeeping team is still of a very high standard and the rooms are kept very well cleaned. I would still tell anyone who's interested in holidaying in KL to use Istana not just because of its excellent location but I know that like me and my wife, they will always remember the very high quality of service from the staff ranging from porters, concierge, reception to housekeeping and end up being hooked in, just like us.

              Reviewed July 02, 2019

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              Dear Chin Thank you for your recent review as we always appreciate hearing from our guests. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects Hotel Istana’s hospitality. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded July 03, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Quynh from Vietnam
              Couple
              Deluxe
              Stayed 4 nights in August 2019

              Perfect stay..! ”

              I love everything in this hotel. Old Mala hotel styles with Excellent location which is few steps to Pavilion, friendly and professional staffs, breakfast is good where you either go for Nasi Lemak, Chinese noodle or croissant, Toasted bread with Jam and butter ... they even have letter and cookies sent to say goodbye before the check out day. Anyway, I would be thanks full for such a wonderful stay in Istana and great time in Kuala Lumpur.

              Reviewed September 05, 2019

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              Dear Quynh Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We look forward to your return to the hotel soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded September 11, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Yi from Malaysia
              Couple
              Deluxe
              Stayed 1 night in September 2019

              Exceptional”

              Very clean and comfortable stay. While the room lacked plug points, my request for extension cord was met immediately without any hassle. Location is within comfortable walking distance to shopping malls, food & pubs. It was not my first time staying here & it would not be the last.

              Reviewed October 01, 2019

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              Dear Yi Thank you very much for taking the time to share your experience with us and for your loyalty towards Hotel Istana. We are honored to hear that Hotel Istana is your preferred accommodation when you are in KL. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded October 14, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Vsevolod
              Solo traveler
              Deluxe - Room Only
              Stayed 4 nights in June 2019

              Decent hotel with excellent location and reasonable price”

              Advantages: 1. Helpful staff 2. Decent price 3. Very good location 4. Quiet place 5. Internet (wi-fi) is free and of good quality Disadvantages: 1. Payment by card often is not possible because of problem with their devices.

              Reviewed July 04, 2019

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              Dear Vsevolod Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We look forward to your return to the hotel soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded July 05, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              BARIS from Netherlands
              Solo traveler
              Deluxe
              Stayed 3 nights in March 2019

              Very nice central hotel”

              Though it is a five sart hotel , the room and facilities looks a bit old, but still very clean and nicely maintained. Friendly staff, very central and close to MRT. Great price for the service, I would recommend this hotel.

              Reviewed March 14, 2019

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              Dear Baris Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded March 14, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              HUI from Malaysia
              Family with young children
              Deluxe
              Stayed 1 night in December 2018

              Clean, spacious and great location”

              The hotel is an old hotel but with good maintenance. The room was clean and spacious for our stay. The location of the hotel also very convenient to food, shopping and sightseeing. We will come back again in our next visit to KL.

              Reviewed January 16, 2019

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              Dear Hui Thank you for your recent review as we always appreciate hearing from our guests. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded February 25, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Thomas from Australia
              Couple
              Deluxe
              Stayed 3 nights in June 2019

              Exceptional”

              The hotel is in an excellent location. It's minutes away from Jalan Alor (street food a plenty), numerous shopping malls, Changkat (bars) and everything else you could want in KL. The rooms are spotless and the breakfast was elite.

              Reviewed June 16, 2019

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              Dear Thomas Thank you for your recent review as we always appreciate hearing from our guests. We are pleased that you were impressed with our hotel and the service provided by the team and that you were not disappointed in choosing to stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded June 17, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Jonathan from United Kingdom
              Solo traveler
              Club Suite
              Stayed 4 nights in January 2019

              Exceptional”

              This hotel is a great location great staff I had the club suite and the staff it was amazing the rooms were clean big and value for money The breakfast plenty of choice and the pool and the staff is exceptional When I visit Malaysia again I will certainly book this hotel

              Reviewed April 30, 2019

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              Dear Jonathan Thank you very much for taking the time to share your experience with us. We are honored to hear that Hotel Istana will be your preferred accommodation in the future. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

              Responded May 14, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Maggie from Australia
              Couple
              Club Suite
              Stayed 6 nights in April 2019

              Exceptional”

              The hotel is just beautiful. In good location with good atmosphere. The rooms are big and well furnished. We stayed in the club suite and it was very spacious. Food and drinks were very well made in the club lounge. The hotel staff were very helpful and friendly at all times. Connie the manager of the club lounge was very helpful, thank you so much for all your help. Maggie from Australia

              Reviewed May 05, 2019

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              Dear Maggie Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

              Responded May 14, 2019
              Hotel Istana Kuala Lumpur City Centre
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