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Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La

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8.4

Excellent

11,245 reviews

11,245 reviews

Housekeeping312
Shops73
Breakfast68
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Tech Dome Penang

60 m

Asia Comic Cultural Museum

80 m

Penang House of Music

80 m

1st Avenue Mall

100 m

Komtar Complex

110 m

Popular landmarks
Armenian Street

720 m

Khoo Kongsi

800 m

Cheong Fatt Tze - The Blue Mansion

1.0 km

Chew's Jetty

1.1 km

Pinang Peranakan Mansion

1.3 km

Closest landmarks
Penang Tourist Guide Association

120 m

Vision First Optic

200 m

Pacific supermarket

200 m

Convention 33

210 m

Kidland

220 m

Jen Penang Georgetown by Shangri-La

Magazine Road, Georgetown, Penang, Malaysia - See map

In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Penang

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Spa

Luggage storage

Swimming pool [outdoor]

Your dates are popular among travelersUsers are booking a place in Penang every 1 minutes on Agoda.com
Value for money8.2
Distance to city center0 km
Location rating8.9
Nearest airportPenang International Airport (PEN)
Distance to airport14.4 km

Rooms available at Jen Penang Georgetown by Shangri-La

Excellent
Room comfort & quality

8.2

Club Deluxe 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Apartment 1 King
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Family Room 1 King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room 2 Twins
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Family Room 1 King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
DOUBLE Traders Club
...
    Enter dates to see prices
    Club Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Outdoor view
    • 2 single beds
    Enter dates to see prices
    Club Deluxe 2 Twins
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite
    ...
    • Room size: 56 m²/603 ft²
    • Outdoor view
    • 1 sofa bed & 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does Jen Penang Georgetown by Shangri-La have a hot tub?

    JEN Penang Georgetown by Shangri-La does not have a hot tub.

    What time is check-in and check-out at Jen Penang Georgetown by Shangri-La?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Jen Penang Georgetown by Shangri-La?

    For those who wish to drive their own cars, Jen Penang Georgetown by Shangri-La has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Jen Penang Georgetown by Shangri-La?

    Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Jen Penang Georgetown by Shangri-La. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 46 MYR for adults and 25 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

    Can special events be hosted at Jen Penang Georgetown by Shangri-La?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Jen Penang Georgetown by Shangri-La. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

    Can business events be hosted at Jen Penang Georgetown by Shangri-La?

    On-site venues and convenient event services make Jen Penang Georgetown by Shangri-La an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 220 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La does permit smoking in some areas and is not 100% smoke-free.

    What is the closest train, metro, or bus station to Jen Penang Georgetown by Shangri-La?

    Komtar Bus Terminal is the closest train, metro, or bus station, about 70 m away from Jen Penang Georgetown by Shangri-La.

    What restaurants are nearby Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La is located in Georgetown, famous for good restaurants such as Cafè Jen, Texas Chicken and Wembley Cafe.

    What popular shopping places are close to Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La is located in Georgetown area which features shopping places such as Prangin Mall, 1st Avenue Mall and Komtar Complex.

    What are popular attractions near Jen Penang Georgetown by Shangri-La?

    Guests at Jen Penang Georgetown by Shangri-La can easily visit Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi located in the Georgetown area.

    What popular natural sightseeing spots are close to Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La is located in the Georgetown area, which is famous for natural sightseeing destinations such as Depoh Kerajaan Pulau Pinang and Bukit Olivia.

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    See map

    Explore the neighborhood

    What people love about Jen Penang Georgetown by Shangri-La

    • 8.4

      Excellent
      Location

      "Walking distance to hawker food, good mix of breakfast."

      Goh

      |

      September 23, 2022

    • 10

      Exceptional

      "Highly recommend for couples."

      Seri

      |

      September 22, 2022

    • 10

      Exceptional
      Staff 

      "Friendly staffs."

      Seri

      |

      September 22, 2022

    Property ranking|Compared to 2,493 Penang properties
    See all rankings
    Room comfort score
    8.2/10
    Location score
    8.9/10
    Couples review score
    8.4/10
    Service score
    8.5/10
    Better than
    97
    %
    of Penang properties
    Better than
    93
    %
    of Penang properties
    Better than
    92
    %
    of Penang properties
    Better than
    91
    %
    of Penang properties
    Overall rating:

    8.4

    Excellent
    11,245 reviews
    Cleanliness
    8.5
    Facilities
    8.1
    Location
    8.9
    Read all reviews >
    What travelers say they love:
    Expensive hotel but we love this hotel.
    Chiang from Malaysia
    Couple
    More about Jen Penang Georgetown by Shangri-La

    More about Jen Penang Georgetown by Shangri-La

    Jen Penang Georgetown by Shangri-La

    Jen Penang Georgetown by Shangri-La is the perfect choice for travelers who want to take in the sights and sounds of Penang. Experience an urban escape in Penang with a stay at Jen Penang Georgetown by Shangri-La, with its exceptional location right in the city center. Go beyond the touristy and get deeper into the offerings of Penang with a stay at Jen Penang Georgetown by Shangri-La, located merely 1.2 km from Pinang Peranakan Mansion.
    Jen Penang Georgetown by Shangri-La offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Penang. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
    The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
    Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
    Each guestroom at Jen Penang Georgetown by Shangri-La is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as daily newspaper and in-room video streaming is provided for guests in some selected rooms. The hotel also offers bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed.
    Jen Penang Georgetown by Shangri-La also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Jen Penang Georgetown by Shangri-La. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Jen Penang Georgetown by Shangri-La caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
    Jen Penang Georgetown by Shangri-La offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, steam room and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
    Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun without traveling far, by taking advantage of the ping-pong table and yoga room at Jen Penang Georgetown by Shangri-La.


    Around the property

    Jen Penang Georgetown by Shangri-La provides an excellent base for exploring the sights of Penang in-depth. There are lots of things you and your travel group can do near Jen Penang Georgetown by Shangri-La, starting with visits to Chew's Jetty just 1.1 km away. Experience local culture through architecture at Cheong Fatt Tze - The Blue Mansion located 1.0 km away.


    Reasons to stay here

    Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
    This accommodation is highly recommended for its location, scoring higher than 92% of other options in the city.
    It's hard to beat the room comfort here, which is rated higher than 96% of other accommodations in Penang.

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    Amenities and facilities
    Excellent
    Facilities

    8.1

    Most talked about facilities

    Housekeeping

    379 mentions

    Breakfast

    221 mentions

    Food & Dining

    168 mentions

    Swimming Pool

    122 mentions

    Languages spoken

    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • Hindi
    • Japanese
    • Malay
    • Tamil

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Massage
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [outdoor]
    • Table tennis
    • Ticket services
    • Tours
    • Yoga room

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Coffee shop
    • Happy hour
    • Poolside bar
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Kids meal
    • Playground
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Taxi service

    Available in all rooms

    • Air conditioning
    • Blackout curtains
    • Free bottled water
    • Hair dryer
    • Ironing facilities
    • LAN Internet in room [free]
    • Slippers
    • Telephone
    • Toiletries
    • TV [flat screen]
    • Wi-Fi [free]
    Food and dining
    Restaurants on site

    Cafe Jen

    • Cuisine: International, Local, Malaysian
    • Menu: Buffet, A-la-carte
    Location
    Magazine Road, Georgetown, Penang, Malaysia
    Excellent
    Location

    8.9

    Airports

    • Penang International Airport (PEN)
      14.4 km 23 min drive
    • Sultan Abdul Halim Airport (AOR)
      87.4 km

    Public transportation

    • Komtar Bus Terminal
      80 m
    • Pengkalan Raja Tun Uda Bus Terminal
      1.3 km

    Hospital or clinic

    • Watsons
      270 m

    Shopping

    • Gurney Plaza
      3.5 km

    Convenience store

    • 7 Eleven
      140 m

    Cash withdrawal

    • ATM
      20 m
    What's nearby

    Popular landmarks

    • Armenian Street
      720 m
    • Khoo Kongsi
      800 m
    • Cheong Fatt Tze - The Blue Mansion
      1.0 km
    • Chew's Jetty
      1.1 km
    • Pinang Peranakan Mansion
      1.3 km
    • Penang Fort Cornwallis
      1.8 km
    • Kek Lok Si Temple
      6.5 km
    • Batu Ferringhi Beach
      11.2 km
    • Entopia
      13.2 km
    • Escape Theme Park
      13.3 km

    Nearby landmarks

    • Tech Dome Penang
      60 m
    • Komtar Bus Terminal
      80 m
    • Asia Comic Cultural Museum
      80 m
    • Penang House of Music
      80 m
    • 1st Avenue Mall
      100 m
    • Komtar Complex
      110 m
    • Popular Bookshop
      120 m
    • Penang Tourist Guide Association
      120 m
    • Komtar
      130 m
    • Prangin Mall
      160 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-6 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 7 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Effective in June 2014, the Penang State Government has announced the implementation of a mandatory local government fee of MYR 3 per room per night for hotel accommodation. This will be in addition to the 10% service charge and 6% government tax.
    • Club Lounge is closed until further notice. Alternatively, guests can enjoy breakfast, all-day refreshments, evening drinks and canapes at Lobby Lounge. Check-in and check-out will be at the Reception. Both Lobby Lounge and the Reception is located on Lobby Level.
    • There is an additional meal charge for children. Please contact the property directly for more information.
    • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee117 MYR
    • Distance from city center0 km
    • Travel time to airport (minutes)30

    Extras

    • Breakfast charge (unless included in room price)46 MYR

    The property

    • Number of bars/lounges1
    • Number of floors17
    • Number of restaurants1
    • Number of rooms 443
    • Room voltage220
    • Year property opened1986
    • Most recent renovation2017
    Property announcements

    The emergency medical insurance coverage of up to USD 184,000 to our international guests, at no additional charge, please contact the property for more information.

    One complimentary parking per stay with unlimited entries. In the event that hotel parking facility is fully occupied, guests will be redirected to vacant parking spaces nearby the hotel. Parking fee will be reimbursed at the reception upon check-out.

    Reviews of Jen Penang Georgetown by Shangri-La from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.1
    Location8.9
    Room comfort and quality8.2
    Service8.4
    Value for money8.2
    High score for Penang
    Rating
    9+ Exceptional (1,386)
    8-9 Excellent (1,125)
    7-8 Very Good (1,427)
    6-7 Good (505)
    <6 Below Expectation (389)
    Time of the year
    Mar - May (1,052)
    Jun - Aug (1,391)
    Sep - Nov (1,096)
    Dec - Feb (1,293)
    All guests (7,525)
    All room types
    All languages

    Show reviews that mention 

    Showing 4,832 verified guest comments
    12345
    10.0
    Exceptional
    SSR from Malaysia
    Couple
    Stayed 1 night in November 2021

    Hospitality at its best, sparkling clean”

    I love how they meticulously cleaned the room to ensure safety and health of the guest in their premises during this pandemic. The room is clean, staff is friendly and willing to help at all time. Check in was smooth, less than 10mins to get the key to our room. Kudos to staff at the front office (Leena), concierge and housekeeping staff for Level 14. Breakfast is so-so but the crowd was under control. The downside only the parking, saw many guest didn’t know they can drop off the luggage first at the lobby / concierge rather than bringing all the luggage to climb up the stairs to the lobby. Room : Classic touch and minimalist. Not very spacious since we only booked deluxe room and just nice for two of us. They have all essentials in the room, the pillows are comfortable and easy to sleep on. Note: Always request to room near the lift. Haha cz it will get very quiet at night.

    Reviewed November 07, 2021

    See room deals

    10.0
    Exceptional
    John from United States
    Couple
    Deluxe Room 1 King
    Stayed 4 nights in December 2018

    An Excellent Hotel When Visiting Georgetown in Penang”

    I can't say enough of how wonderful this hotel is! The Hotel Jen Penang is a modern, clean, and excellent hotel that is steps away from all of the attractions in Georgetown Penang. The hotel is very clean, the staff do everything they can to not only make you feel at home, but also to make you feel like you are being pampered! My wife and I had an excellent stay there, and really enjoyed the hotel, amenities, and the food in the hotel. Try the buffet, it is actually really good fo the price! I would stay here again in a heartbeat!

    Reviewed January 02, 2019

    See room deals

    Dear John, Thank you for the perfect star rating and for letting us know how you had a great time with us. We are also glad that you have found our beautiful hotel worthy of your recommendation. It is through discerning guest like you that allows us to continue to strive to be the best. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded August 15, 2019
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    CHENG from Singapore
    Couple
    Deluxe Room 1 King
    Stayed 2 nights in August 2019

    Excellent Service”

    The hotel surprised us a cake for our anniversary celebration. It was very sweet and thoughtful action. As we did not expect the hotel will take our request seriously. As our request often got ignored by the hotel based on past experience. The breakfast was great as there are many choice of food. The location was prefect as it nearby all the attractions in the Georgetown. The cleanliness and the amenities was great. No excessive sound can be hear from outside the room. The staff was helpful in assisting us tk print out the boarding pass without any charges.

    Reviewed September 04, 2019

    See room deals

    Dear Cheng, Thank you for sharing your nice write-up of us. Thank you for the review. We are so pleased that you were delighted with the stay experience, appreciating our room amenities and breakfast as well, and especially for the service you enjoyed or had observed. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager

    Responded September 17, 2019
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Arina from Malaysia
    Couple
    Stayed 1 night in August 2020

    The service is on TOP!”

    The reason why we prefer 4 stars hotel is to get something better than usual hotel. This hotel just provide us all the things we need, comfortable bed, room was so clean, good facility, great location, and the unforgettable one is the friendly and patient staff when we printed out parking receipt and paid for RM 80 accidentally. My bf was curious and asked the staff how could be? we didn't realize that we just need the verification before leave the park, but they were patient enough to find the parking receipt that we paid. finally our RM 80 was refundable on spot, we really appreciated it :)

    Reviewed August 31, 2020

    See room deals

    Dear Arina, Thank you for sharing your review with us. We are simply glad to hear that your experiences with the team has impressed you. My team and I take great pride in delivering quality standards and we can’t wait to welcome you back in the near future! Best regards, Ody Odayappan General Manager

    Responded October 16, 2020
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Soh from Singapore
    Family with teens
    Deluxe Room 1 King
    Stayed 3 nights in December 2019

    Excellent hotel location with friendly, helpful and courteous staffs. ”

    Friendly and helpful staffs who alway wear a smile when greeting or talking to you. Room is big, clean and comfortable. Also good hotel location, as behind hotel is the Pargin Mall, on the right is 1st Avenue Mall, on the left is the famous Komtar with the bus terminal under it. Bus terminal has buses to Kek Loi Si Temple, Penang Hill, Batu Ferringhi and other places of interest. Within walking distance to Chowrasta Market, Ban Heang Biscuits, Chinatown, Penang Street Art, Penang Famous Teochew Chendol, Assam Laska and many more.

    Reviewed December 30, 2019

    See room deals

    10.0
    Exceptional
    Sook from Malaysia
    Couple
    Deluxe Room
    Stayed 2 nights in August 2020

    Prime location, friendly staff”

    Pros: - It's located in prime location as just right next to 1st avenue and driving distance to food stall/cafe just within 5-10 minutes. - Room was clean with basic amenities. - Free parking with first-come, first-served basis. - Front desk staff, William was being very helpful and attentive all the time. Cons: - Check-in was taking pretty long time. - Soundproof wasn't that good as I can hear people talking/walking/closing the door. - Care pack with face mask, sanitiser was given 1 person per room, but we checked in 2 rooms with 4 pax.

    Reviewed August 25, 2020

    See room deals

    Dear Sook, Thank you for your review and the high rating for us. We are so glad to know that your staycation with us has been great. Your sharing of the pros and cons of the stay is so much appreciated. My team and I look forward to welcoming you back soon! Best regards, Ody Odayappan General Manager

    Responded November 03, 2020
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Kok from Malaysia
    Couple
    Club Deluxe 1 King
    Stayed 1 night in March 2022

    Excellent stay!”

    The hotel location is superb as it is surrounded by food and shopping mall within walking distance. Staff service is excellent, living up to the name of Shangri-La standard. But there are some thing I would like the hotel to improve in the future. Lobby lounge tea time food selection can be improve, instead of fried bihun, why not pasta? But the chicken skewer is very delicious. Also, check-in counter should also implement QR code payment on top of your current CC and Cash. It is very common nowadays to use QR payment. I am surprised this hotel doesn't have this yet. As I stay at club floor, one of your elevator Club floor button isn't there. I have to wait for the elevator to leave 1st floor and call other elevator again to go to my floor. Which shouldn't be a thing that can happen in the first place. All in all, except the point that I stated out, the stay is good.

    Reviewed March 22, 2022

    See room deals

    10.0
    Exceptional
    Pam from Malaysia
    Group
    Deluxe Room 1 King
    Stayed 3 nights in November 2021

    Clean and Comfortable Stay”

    My friends, spouse and I had the best hotel stay since travelling interstates reopened. - Strict SOP practiced in all areas - Room was clean with powerful air-conditioner - Sanitizers were easily accessible around the hotel - All staff were so helpful and cheerful including William from the check-in counter - The buffet breakfast was a feast with good spread! Good job to all staff who made our stay so pleasant, keep up the good work and hope to stay here again in our next trip.

    Reviewed December 10, 2021

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    10.0
    Exceptional
    Catherine from Singapore
    Family with young children
    Family Room 1 King
    Stayed 4 nights in December 2019

    Great location and Excellent Hotel”

    We travelled with elderly and young kids. The location of this hotel is at the centre of attraction. Grab only at about 6-7 ringgits to nearby museum (upside down museum, magic, glass, wonderfood, etc), restaurant, and other atractions at georgetown. Located near to 3 malls, 1st avenue, GAMA, and Prangi malls. Room are cleans , modern and spacious. The extra bed is big. Overall, we enjoyed our stay there and definitely will stay at Hotel Jen again for our next trip.

    Reviewed January 02, 2020

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    10.0
    Exceptional
    Mellissa from Singapore
    Couple
    Deluxe Room 2 Twins
    Stayed 3 nights in May 2022

    Great Hotel in a Fantastic Location”

    We thoroughly enjoyed our stay in this very warm and welcoming hotel, set in a perfect location next to Komtar Tower Rainbow Skywalk. The staff are all very friendly and helpful. We especially love the cosy room, with a comfortable bed and pillows. We also look forward to the spread at the buffet breakfast every day. Highly recommend this hotel.

    Reviewed May 10, 2022

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    10.0
    Exceptional
    Michelle from Singapore
    Couple
    Deluxe Room 1 King
    Stayed 1 night in March 2019

    Great value for money”

    A really clean, new hotel for a budget stay. Room amenities were all quite new and clean. Room was small but ok for two, the only downside will be the toilet, as it is too small. Location was great as it was really near many popular spots (of walking distance). Staff were nice and friendly. They even gave us a free cake for our anniversary. Will definitely stay again when visiting penang!

    Reviewed April 01, 2019

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    Hi Michelle, Thank you for your kind compliments and the full score for us. We are happy to hear that you are satisfied with the service rendered by my team. We are looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded April 11, 2019
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Wee from Singapore
    Solo traveler
    Deluxe Room 2 Twins
    Stayed 3 nights in October 2019

    Great location!”

    The location of the hotel is great, especially if you are in Penang for the amazing street food. It’s just a ten minutes walk to most of the recommended food stalls. There are also several malls and supermarkets located near the vicinity as well. Both restaurant and counter staffs are very polite and pleasant, the room is very comfortable and clean too. Would definitely recommend to anyone visiting Penang!

    Reviewed October 09, 2019

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    Dear Wee, Thank you for sharing your review with us. We are simply delighted to know you had a great experience stay at Hotel Jen Penang. Hotel Jen Penang by Shangri-La is centrally located in the heart of Penang’s vibrant and bustling George Town – all interesting places are within walking distance. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager

    Responded November 01, 2019
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Shalida from Singapore
    Couple
    Deluxe Room 1 King
    Stayed 3 nights in April 2022

    Had a great experience as a first timer in Penang ”

    Hotel area surrounded by most popular markets and tourists attractions, it’s mostly walkable distance from the hotel. Hotel staffs are very friendly, polite and helpful. The hotel room is clean and comfy. We had a great night sleep there. Definitely staying here again when we have a chance to visit Penang!

    Reviewed April 29, 2022

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    9.6
    Exceptional
    Keat from Malaysia
    Family with teens
    Family Room 1 King
    Stayed 2 nights in May 2019

    Great Hotel!”

    Jen Hotel is located right in the heart of Georgetown. I booked a room for 3 (1 king and 1 sofa) and was pleasantly surprised by the quality of the room. The bed was very comfortable. The sofa bed was clean and very comfortable too. The most important thing about the room is that it's very clean and modern. Bathroom was adequately size and they are very generous with the bathroom amenities. Wardrobe is a little small but adequate enough. The good thing about the room I got was a towel rack hanging from the wall next to the wardrobe. This is fantastic when you have 3 occupants with wet bath towels,. The rack can accommodate 6 towels easily. The staff are very friendly especially at the reception. They made me feel extremely at home while checking in. Parking is free for guest. You just have to validate your ticket at the concierge before you exit from the car park. Getting a Grab taxi is extremely easy and most great eating places are within walking distance. Overall great hotel

    Reviewed May 27, 2019

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    Dear Keat, Thank you for taking time to pen such a nice review. It is always our intention to have guest carry with them, a delightful memory of their stay experience. On this note, we are so pleased to know that you and your family have enjoyed the stay. Your happy description of us and the nice comments about our family room are so much appreciated. We look forward to welcoming you back again for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded July 03, 2019
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Xinwei from Singapore
    Couple
    Deluxe Room 1 King
    Stayed 3 nights in November 2019

    Awesome hotel conveniently located in the middle of everything!”

    We enjoyed our stay at hotel jen cos the location is perfect. We took cab to different places of interest for photo spots and good food and we are so glad that these places are mostly around the hotel. Sometimes we travel a little further out but it is so easy to get a cab at the hotel lobby because the location is very central. Went for this trip with elderly in the family and they were also able to walk the short distances to the shopping malls and street food around this hotel. Highly recommend this hotel to others!

    Reviewed December 05, 2019

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    10.0
    Exceptional
    Loo from Malaysia
    Family with teens
    Deluxe Room 2 Twins
    Stayed 1 night in April 2019

    Excellent hotel with comfortable bed, clean and modern design hotel”

    I have stay in this hotel for few times already when I was traveling to Penang. Its location is great and the overall enviroment in the hotel is excellent. The hotel staff is so friendly and helpful. I will always recommend this hotel to my friends. Will come back again.

    Reviewed April 08, 2019

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    Dear Loo, Thank you for the review and for giving us full marks for your recent stay with us. We are happy to know that we met your expectation and we are indeed glad to know you will always recommend to your friends. We sure will be looking forward to welcoming you back. Best regards, Ody Odayappan General Manager

    Responded April 10, 2019
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Chi from Malaysia
    Family with young children
    Deluxe Room 1 King
    Stayed 2 nights in February 2022

    Best hotel in George Town”

    Overall experience is superb. From the check in with smooth process, warm welcoming staff until clean hotel. Good location with many local delicious food around the hotel. Staff with high hospitality and quality service. Hotel room clean and housekeeping staff were provided good service. Overall 10/10.

    Reviewed February 15, 2022

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    10.0
    Exceptional
    SITI from Malaysia
    Business traveler
    Apartment 1 King
    Stayed 3 nights in March 2022

    Best hospitality!”

    I booked JEN because I brought my elderly parents to stay with me. I had to leave the hotel for professional meeting and work for 3 days, and the staffs especially the concierge, reception, dining and housekeeping departments help looking after my parents welfare. They help them book Grab to go to Chowrasta Market and surrounding areas, their breakfast and lunch, attending to their certain specific requests and more. I would definitely come back whenever I'm in Penang. Oh ya, the only thing is parking is limited and no lift from parking are to lobby/room. Covid precautions are in placed and enforced well.

    Reviewed April 03, 2022

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    9.6
    Exceptional
    Chloe from Singapore
    Group
    Club Deluxe 1 King
    Stayed 6 nights in December 2019

    Great hotel”

    I would highly recommend this hotel. The bedrooms were spacious and cleaned daily. The bedrooms had comfortable beds, air con, wifi and hot water. The breakfast buffet in the morning was great, wide range of western and Asia foods. The staff were friendly, helpful and professional at all times. The in room service menu was good quality and price. The hotel had a swimming hotel, pool table, gym and table tennis table to keep children busy. The hotel is in a great location. It is 5 minutes from the shopping malls, kompat and 1st avenue. Then a 15 minute walk to love lane and all the street art areas. As the spa in the hotel only has one lady, we decided to have a massage across the road at wellness sanctuary, which I would highly recommend DO NOT go to the Thai sanctuary in the 1st avenue mall. I loved penang and staying at Hotel Jen made it even better.

    Reviewed January 08, 2020

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    Dear Chloe, Thank you for leaving us the kind review. We are excited to hear that your experiences with the team have impressed you. My team and I take great pride in delivering quality standard and we can’t wait to welcome you back in the near future! Best regards, Ody Odayappan General Manager

    Responded September 07, 2020
    Jen Penang Georgetown by Shangri-La
    10.0
    Exceptional
    Yumni from Malaysia
    Couple
    Deluxe Room 1 King
    Stayed 1 night in December 2021

    the best hotel ever!”

    The staff is very friendly, the breakfast is amazing!!! The room was very nice. I like all the decorations. Pls have your honeymoon here. They served u the best cake and deco ever! It was very nice to stay at this hotel for my honeymoon. The only thing to note is do not come back very late since you will need to park your car at the mall. Just a walk away but to people that is lazy like me, i prefer hotel parking more hehe

    Reviewed February 02, 2022

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