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Hotel Neo+ Penang by ASTON
Hotel Neo+ Penang by ASTON
Hotel Neo+ Penang by ASTON
Hotel Neo+ Penang by ASTON
Hotel Neo+ Penang by ASTON
Hotel Neo+ Penang by ASTON
Hotel Neo+ Penang by ASTON

Removed from saved list

7.9

Very good

9,975 reviews

9,975 reviews

Housekeeping477
View105
Breakfast88
See map

8.4

Excellent

Location rating score

Excellent location - 170 meters from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Swagger Salon

30 m

Hin Bus Depot

40 m

Gama Supermarket & Department store

160 m

George Town

210 m

M Mall

270 m

Popular landmarks
Armenian Street

960 m

Khoo Kongsi

1.0 km

Cheong Fatt Tze - The Blue Mansion

1.2 km

Chew's Jetty

1.3 km

Pinang Peranakan Mansion

1.5 km

Closest landmarks
Penang Tourist Guide Association

280 m

Penang Nagarathar Sivan Temple

310 m

Penang House of Music

320 m

Church of Our Lady Sorrows

340 m

Komtar Complex

350 m

Hotel Neo+ Penang by ASTON

68, Jalan Gurdwara, Georgetown, Penang, Malaysia, 10300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Georgetown part of Penang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 3 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.

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Highlights

Located in heart of Penang

Check-in [24-hour]

Excellent breakfast

Excellent view

270 meters to public transportation

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Luggage storage

Spa

This property is in high demand!

63 travelers have booked today.

Value for money7.9
Distance to city center33.3 km
Location rating8.4
Nearest airportPenang International Airport (PEN)
Distance to airport14.2 km

Rooms available at Hotel Neo+ Penang by ASTON

Excellent
Room comfort & quality

8.1

Space Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Orion Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Space Family Room
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed and 1 single bed
Enter dates to see prices
Neo Double Room
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Neo Twin Room
...
  • Room size: 21 m²/226 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Double Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Suite Room
...
  • Room size: 38 m²/409 ft²
  • Outdoor view
  • 1 king bed
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NEO Room
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 2 single beds or 1 king bed
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Standard Room
...
  • Room size: 28 m²/301 ft²
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Standard Room
...
  • Room size: 21 m²/226 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Neo+ Penang by ASTON?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Neo+ Penang by ASTON?

For those who wish to drive their own cars, Hotel Neo+ Penang by ASTON has a car park right on site for maximum convenience. Parking is free for guests.

What are my dining options at Hotel Neo+ Penang by ASTON?

Hotel Neo+ Penang by ASTON features 2 on-site restaurants for your dining convenience.

Can special events be hosted at Hotel Neo+ Penang by ASTON?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Hotel Neo+ Penang by ASTON?

On-site venues and convenient event services make Hotel Neo+ Penang by ASTON an ideal choice for hosting events such as seminars and meetings. The 3 venues can accommodate up to 60 people. An extensive range of facilities and services including meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel Neo+ Penang by ASTON?

Hotel Neo+ Penang by ASTON does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hotel Neo+ Penang by ASTON?

The closest train, metro, or bus station is Komtar Bus Terminal, 310 m away from Hotel Neo+ Penang by ASTON.

What restaurants are nearby Hotel Neo+ Penang by ASTON?

Hotel Neo+ Penang by ASTON’s neighborhood is Georgetown which includes popular restaurants such as Hameediyah Restaurant, Padang Brown Food Court and Nasi Kandar Line Clear.

What popular shopping places are close to Hotel Neo+ Penang by ASTON?

Located in the Georgetown area, Hotel Neo+ Penang by ASTON is close to great shopping choices like Prangin Mall, 1st Avenue Mall and The Swagger Salon.

What are popular attractions near Hotel Neo+ Penang by ASTON?

Hotel Neo+ Penang by ASTON is located in Georgetown area, which is famous for attractions such as Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi.

What popular natural sightseeing spots are close to Hotel Neo+ Penang by ASTON?

Hotel Neo+ Penang by ASTON is located within Georgetown, which makes it conveniently close to natural sights including Depoh Kerajaan Pulau Pinang and Bukit Olivia.

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Explore the neighborhood

What people love about Hotel Neo+ Penang by ASTON

  • 9.6

    Exceptional

    "Best hotel with good view."

    Azemi

    |

    December 3, 2022

  • 9.2

    Exceptional

    "Highly recommended this hotel."

    kate

    |

    December 2, 2022

  • 10

    Exceptional
    Staff 

    "The staffs are friendly and check in process takes less than 3 mins."

    Yong

    |

    December 1, 2022

Property ranking|Compared to 2,552 Penang properties
See all rankings
Room comfort score
8.1/10
Room size
29 sqm.
Cheapest price score
Location score
8.4/10
Better than
96
%
of Penang properties
Bigger than
91
%
of Penang properties
Better than
89
%
of Penang properties
Better than
88
%
of Penang properties
Overall rating:

7.9

Very good
9,975 reviews
Cleanliness
8.0
Facilities
7.6
Location
8.4
Read all reviews >
What travelers say they love:
Nice location, very convenient hotel to stay.
Ronald from Malaysia
Couple
More about Hotel Neo+ Penang by ASTON

More about Hotel Neo+ Penang by ASTON

Hotel Neo+ Penang by ASTON

Whatever your reason for visiting Penang, Hotel Neo+ Penang by ASTON is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Penang are yours with a stay at Hotel Neo+ Penang by ASTON, located just 1.5 km from the famous Pinang Peranakan Mansion.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Hotel Neo+ Penang by ASTON. Stay connected throughout your stay with free internet access provided. Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes.
Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel Neo+ Penang by ASTON. The hotel's daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at Hotel Neo+ Penang by ASTON are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Hotel Neo+ Penang by ASTON has a range of activities that will meet your needs. The many offerings at Hotel Neo+ Penang by ASTON ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.


Around the property

While in Penang, take some time to venture outside of Hotel Neo+ Penang by ASTON. Your first day during your stay at Hotel Neo+ Penang by ASTON should include a visit to Chew's Jetty located 1.2 km away. Photograph yourself in front of Cheong Fatt Tze - The Blue Mansion located 1.2 km away, which people travel great distances to see.


Around the property

While in Penang, take some time to venture outside of Hotel Neo+ Penang by ASTON. Your first day during your stay at Hotel Neo+ Penang by ASTON should include a visit to Chew's Jetty located 1.2 km away. Photograph yourself in front of Cheong Fatt Tze - The Blue Mansion located 1.2 km away, which people travel great distances to see.


Reasons to stay here

Spend less here on rooms than you would at 90% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 95% of accommodations in the city.
This accommodation beats more than 96% of competition in the city on room comfort.

Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Housekeeping

297 mentions

Breakfast

220 mentions

Swimming Pool

145 mentions

Food & Dining

71 mentions

Languages spoken

  • English
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Spa
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]

Access

  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
Restaurants on site

Lemongrass Restaurant

  • Cuisine: International, Local, Malaysian
  • Menu: A-la-carte
Location
68, Jalan Gurdwara, Georgetown, Penang, Malaysia, 10300
Excellent
Location

8.4

Airports

  • Penang International Airport (PEN)
    14.2 km 22 min drive
  • Sultan Abdul Halim Airport (AOR)
    87.5 km

Public transportation

  • Komtar Bus Terminal
    310 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.5 km

Hospital or clinic

  • Watsons
    480 m

Shopping

  • Gurney Plaza
    3.5 km

Convenience store

  • 7 Eleven
    230 m

Cash withdrawal

  • ATM
    160 m
What's nearby

Popular landmarks

  • Armenian Street
    960 m
  • Khoo Kongsi
    1.0 km
  • Cheong Fatt Tze - The Blue Mansion
    1.2 km
  • Chew's Jetty
    1.3 km
  • Pinang Peranakan Mansion
    1.5 km
  • Penang Fort Cornwallis
    2.1 km
  • Kek Lok Si Temple
    6.2 km
  • Batu Ferringhi Beach
    11.2 km
  • Entopia
    13.1 km
  • Escape Theme Park
    13.2 km

Nearby landmarks

  • The Swagger Salon
    30 m
  • Hin Bus Depot
    40 m
  • Gama Supermarket & Department store
    160 m
  • George Town
    210 m
  • M Mall
    270 m
  • Popular Bookshop
    280 m
  • Penang Tourist Guide Association
    280 m
  • Tech Dome Penang
    290 m
  • Komtar
    300 m
  • 1st Avenue Mall
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is subject to availability.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Distance from city center33.3 km
  • Travel time to airport (minutes)30

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants2
  • Number of rooms 196
  • Room voltage220
  • Year property opened2014
  • Most recent renovation2015

Reviews of Hotel Neo+ Penang by ASTON from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.0
Facilities7.6
Location8.4
Room comfort and quality8.1
Service7.9
Value for money7.9
High score for Penang
Rating
9+ Exceptional (839)
8-9 Excellent (614)
7-8 Very Good (960)
6-7 Good (416)
<6 Below Expectation (561)
Time of the year
Mar - May (830)
Jun - Aug (995)
Sep - Nov (769)
Dec - Feb (796)
All guests (6,593)
All room types
All languages

Show reviews that mention 

Showing 3,390 verified guest comments
12345
10.0
Exceptional
azmin from Malaysia
Couple
Neo Double Room
Stayed 1 night in June 2020

The Best Middle-Budget Hotel ”

The interior design is fascinating. The customer service is THE BEST i've ever had. the receiptionists, bodyguard, waiters and all the workers and staffs are very polite. friendly and helpful. We are really really enjoyed our staying there even there are a few more procedures to follow during this pkp but it's acceptable. There are facilities such as swimming pool at the rooftop but due to pkp we understand not to use but we can enjoy the view, relax there. The breakfast are good. Kena dengan tekak. Delicious. it is quite impress bcoz our breakfast are fresh prepared. only cooked when we arrived. I love this part. You just wake up and staffs are wishing you morning as you walk to the lift and they are also greet you nicely, smiling. The room are also good! Worth your premium budget ever. Aircond, shower, hair dryer, toilet, tv, wifi are really² well function. No cracked wall, Very clean. Satisfied!

Reviewed June 22, 2020

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Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next stay with us. Best regards, The Management of hotel Neo+Penang

Responded January 16, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Chua from Singapore
Family with teens
Space Family Room
Stayed 2 nights in May 2019

Beautiful Hotel”

Love the family room. It is spacious and the windows allows for great lighting. The beds are comfortable. Have been here many times as I love the clean feeling the room gives and the family room is really value for money with ample of space. Love the roof top swimming pool too, the view is awesome. Breakfast can offer a better range but it is generally still of standard. The gym doesn't have much in it, but sufficient for a good work out. If you drive, your room card acts as a car park gantry card. No need for an extra card. There is a supermarket nearby too. The bus depot that holds the sunday market is located opposite the hotel too, look shabby so you might miss it. A pretty popular bar is also located opposite the hotel. There is a coffee shop offering really nice char kway teow right opposite the hotel too. The hotel is located fairly nicely. Not too into town to have it too crowded, but not too far off to become inconvenient. Its walking distant to quite a few places.

Reviewed May 30, 2019

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Thank you so much for taking the time to leave us this amazing review.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
nur from Malaysia
Group
Neo Double Room
Stayed 1 night in July 2019

Great services, facilities and staff”

I love this hotel so much. When we first step into the hotel, they smell like a spa, very pleasing. Front desk staff also friendly and helpful. Even tghe housekeeping staff is quick, ask for iron and iron board, took them less than 5 minutes to arrived. The bedroom even it's quite small yet it is so clean. Full set of amenities provided in the bathroom. They have extensive spread of breakfast too, everything was so delicious, from salad, bread, noodles, porridge, pastries, fresh juice, you name it. Their pool is awesome too, rarely I encountered 2ft pool at a hotel. Have a nice swim there. And guest of the hotel provided with multilevel parking. The only complain is their room lack of sound proofing. I can hear people from the hallway walking/talking etc. And when someone using the toilet, I can hear it from my bed. Thats it

Reviewed July 27, 2019

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Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. I'm pleased we were able to make things better and I hope we see you again soon. Best regards, The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
SUHAIRYN from United Kingdom
Couple
Neo Double Room
Stayed 1 night in September 2020

Short vacation in penang was amazingly!”

I was arrived at 11.00pm on that time SHAI fo team was assist me with the check in,the process was fast! She was so helpful fullfil my request to get a room view of KOMTAR TOWER and due to our late arriving she was giving me late check out at 2.00pm with a complimentary upgrade my rooms what a surprise! I feel like win 😂 a jackpots . . The next morning I went down for breakfast at the coffee house level 1 food was served ala carte (you have to choose upon check in either english breakfast/porridge/nasi lemak)for me and my partner it's enough with big portions for 1 person. coffee,tea and juices a self service you can refills as long as you can. Ayu F&B team also very kind n helping me to get info around the hotel and Penang area ,after breakfast I went up to swimming pool at level 25 it was nice view from the top really like it!during check out I was served by THEVIN fo team he was greet me with smile and say goodbye .. overall I really like it this place like im home , even though your hotel is 3 star ⭐ but for me your are 5 star ⭐ ... Wish you good luck and all the best keep it up guys!

Reviewed September 30, 2020

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Dear Suhairyn , Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang.Stay Safe! The Management of Hotel Neo+ Penang

Responded December 11, 2021
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Nora from Malaysia
Family with young children
Orion Room
Stayed 1 night in February 2019

Strategic location”

the check in staff name Mohd is quite helpful. Initially I booked just for one night and then decided to extend my stay since the hotel location is strategic to the places of interest, walking distance to Deen Maju etc. the process was fast and he know his job well. the room is spacious (superior), the bed is comfortable and overlook Komtar. the rooftop pool was awesome too and clean. i cannot comment on their breakfast because I did not opt for that. the only withdrawal during my stay there were irresponsible guests brought in DURIAN back to the room and the whole floor smelled durian whole night. bummer.

Reviewed February 07, 2019

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Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. I'm pleased we were able to make things better and I hope we see you again soon. Best regards, The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Woon from Malaysia
Group
Neo Double Room
Stayed 1 night in October 2019

Friendly, helpful and courteous”

2 front desks receptionists, in white wig, were very friendly and helpful. I told them that we want to check out late, due to our events that ended late, and they kept their words. On the check out day, we received a message saying that we need to check out by 12noon otherwise a penalty will be charged but the same lady who allowed us to do so made a decision for us to check out before 2pm which we were very happy for that. While rushing out, we unconsciously left a can of bicycle oil and we only realized it one day later. I emailed to the management and they promised to look into this matter. The following day, they replied that the housekeeper found it and with the lost and found department. I asked my friend to pick it up for me which they allowed. Thanks to Cik Maizutal who handled this case. All the staff were very friendly and they allowed our all our bicycles to be stored in their meeting room temporarily. They guided us to the storage area and they always smiles at you.

Reviewed October 17, 2019

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Dear Moon, Greetings to you from all of us at Hotel Neo+ Penang! Thank you for your feedback on your recent stay here with us. It is indeed gratifying to hear that you had an enjoyable stay here with us and we appreciate all the nice remarks you have for our staff. We will definitely convey it to them. We are certainly looking forward to welcoming you back here again and we would like to thank you for selecting Hotel Neo+ Penang as your accommodation of choice. Kind regards, Anthony Wee General Manager

Responded October 18, 2019
Hotel Neo+ Penang by ASTON
10.0
Exceptional
KOK from Australia
Couple
Neo Double Room
Stayed 3 nights in July 2019

Excellence”

Excellence in service from the time of arrival till departure. Very well mannered, friendly and helpful staffs of all departments in the hotel. Clean and comfortable room with fast wifi. Location close to public transport, eateries and shopping complexes. Wonderful view at the rooftop swimming pool and it would be nice for swimmers at this beautiful décor pool for enjoyment and entertainment. Unfortunately not within their control there was a hot water issue due to a burst pipe during our stay in two occasions. Highly recommended hotel in the heart of Georgetown.

Reviewed July 26, 2019

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Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. I'm pleased we were able to make things better and I hope we see you again soon. Best regards, The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
yuhanis from Malaysia
Group
Neo Twin Room
Stayed 2 nights in January 2022

Value for Money!”

Everything is just nice for me! Clean hotel, friendly staffs. They acted quickly whenever we called their housekeeping and technician. AC in one of our rooms were pretty warm, and technician immediately came, changed the filter and monitored for 30mins. They have mini mart and cafe at the lobby. We didn't have a chance to try any meals but I'm sure they served great western food, since we saw quite a number of couples and groups were having their western food and enjoying their wine there. They have Indoor parking space which is very convenient. Very near to Komtar and few famous eateries. Overall, we were very happy with our stay and definitely will come again!

Reviewed January 21, 2022

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Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang.Stay Safe! The Management of Hotel Neo+ Penang

Responded January 22, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
nabila from Malaysia
Group
Orion Room
Stayed 2 nights in May 2022

So far the best hotel in Penang”

Eveytime i went to Penang,i always choose this hotel. Even when i travel to Bandung or Jogja i will choose Hotel Neo. I love this hotel.Very clean,location is just nice since its in the center of Penang. .The most important thing they have their own parking space. Cleanliness is ok,its always a nice experience staying in this hotel.

Reviewed May 14, 2022

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Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, The Management of hotel Neo+Penang

Responded May 16, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Ninien from Indonesia
Group
Stayed 4 nights in September 2018

Pleasant stay”

I had a great time staying in NEO+ Penang. I got a room with a nice view to the city. I stayed for 3 nights and whenever I came back to my room, it's always cleaned. It's strategically located to anywhere in Georgetown. It's so easy to get around by online taxi and also on foot. It's highly recommended place to stay in Penang.

Reviewed January 16, 2019

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Thank you so much for taking the time to leave us this amazing review.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
nabila from Malaysia
Couple
Neo Twin Room
Stayed 2 nights in November 2021

Always the best!!”

Used to stay in one of their branch in Yogyakarta.That is the first time i fell in love with Hotel Neo. After my stayed in Penang last week, i never regret my choice to choose this hotel. Even though the price is cheap, Cleanliness superb, easy private parking and spacious parking space. If you looking for cafe hunting , just opposite the hotel you can find many hipster cafe nearby.All within walking distance. Food panda and grab food all available in that area.Definitely will come again.

Reviewed November 19, 2021

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Dear Nabila, Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang.Stay Safe! The Management of Hotel Neo+ Penang

Responded November 27, 2021
Hotel Neo+ Penang by ASTON
10.0
Exceptional
NATASHA from Malaysia
Family with young children
Neo Double Room
Stayed 1 night in July 2020

Location in the heart of penang island”

Location just walking distance from komtar and 2 shopping mall Room is perfectly clean and large enough for 4 of us Food for breakfast is delicious and no buffet because they have to follow PKPP SOP. Most awesome about this hotel,they didn't ask for safety deposit😍👍

Reviewed July 06, 2020

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Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next stay with us. Best regards, The Management of hotel Neo+Penang

Responded January 16, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
mohd from Malaysia
Family with young children
Orion Room
Stayed 2 nights in January 2022

Awesome hotel”

Thanks for the great hospitality. I book 2 room for family. They staff have excellent thought to give connecting room for us. That’s what we called as clever staff!!!!. It’s was comfortable stay and awesome. We will come back here again next time

Reviewed January 09, 2022

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Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next stay with us. Best regards, The Management of hotel Neo+Penang

Responded January 16, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
SUIT from Singapore
Couple
Standard Room
Stayed 2 nights in March 2019

Nice and convenient ”

The hotel is very near to the city. A lot of local foods around. All within walking distance. Shopping malll is also very near and it’s very convenient. Staff are helpful and efficient. Room is clean. The only comment I have is the piping. It’s very noisy when other rooms using the shower.

Reviewed March 25, 2019

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Dear Suit, Greetings from Hotel Neo+ Penang! Thank you for choosing Hotel Neo+ Penang as your preferred accommodation during you’re recent visit It was a pleasure to have been of service to you and we greatly appreciate all your compliments. We have shared your kind words to our team and they were happy to note you had a wonderful stay. Once again, thank you very much for your review and recommendation. We look forward to welcoming you back soon ! Regards, Anthony Wee General Manager

Responded March 28, 2019
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Suhaini from Malaysia
Couple
Neo Double Room
Stayed 1 night in March 2022

Will come here again”

The hotel was so nice and great. The staff also so friendly and helpful. There is coway water filter provided on each floor. So easy and convenient to tapau the cold or warm water into own bottle even going outside. Very near to deen maju. Can easily walk there to makan nasi kandar. The bed also so nice. Once u got onto bed, you may fall asleep as soon as possible. Thank you neo hotel. Will come again soon.

Reviewed March 28, 2022

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Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, The Management of hotel Neo+Penang

Responded March 28, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Nadia from Malaysia
Group
Neo Double Room
Stayed 1 night in June 2022

Highly recommended”

The room was big and clean as well. The place is at the centre so you can just walk around the town. The staff named Cecilia was very friendly and helpful too! She helped us to get adjoining room and i really appreciate that. Hope to see her on my next visit.

Reviewed June 17, 2022

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Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang. Stay Safe! The Management of Hotel Neo+ Penang

Responded June 18, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Lee from Malaysia
Couple
Standard Double/Twin
Stayed 1 night in August 2019

Good location and clean room.”

The location is the best, foods and shopping mall just within 500m, we can park our car in the hotel carpark provided, and just walk around. The room is clean, a very comfortable stay, will come back again.

Reviewed August 13, 2019

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Thank you so much for taking the time to leave us this amazing review.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Fabian from Singapore
Couple
Orion Room
Stayed 6 nights in December 2018

Excellent Location in the Heart of George Town”

This hotel is strategically located in George Town. It is close to Komtar which is the transport hub of the city. You can easily catch a bus to the shopping belt in Gurney or to anywhere else. There are also hawker centres and a supermarket nearby to taste Penang's street food or stock up on groceries. My only complaint is that the air con ventilator in the room was a bit noisy. It might be due for servicing.

Reviewed January 13, 2019

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Thank you for your review and we greatly appreciate your constructive feedback. Rest assured that our management has looked into the issues raised and my profound apologies for the negative impression reflected on this occasion. Every effort is being made to ensure our guests’ experience is seamless and it seemed that we had failed this time. We greatly appreciate your kind patronage and look forward to welcoming you back for a more delightful stay in the near future, if you will give us another opportunity. The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Muhirin from Malaysia
Couple
Neo Double Room
Stayed 1 night in January 2022

Nice hotel and the reception so kind and pretty ”

I stay this hotel for 2 days,clean and veri kind and pretty receptionist…i like them and i hope next trip i want stay again here..🥰🥰🥰,very fast check in without jem and cleanlines 👍😘

Reviewed January 26, 2022

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Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, The Management of hotel Neo+Penang

Responded January 26, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Ahmad from Singapore
Family with teens
Space Family Room
Stayed 4 nights in September 2019

Great service staff”

I am extremely impressed by the service staff at the hotel. I was travelling with my parents, specifically my dad who is wheelchair bound. The staff were super helpful and you can tell that they are very sincere. They never fail to chat with my mom and entertain her queries. The front desk people are also very helpful and accomodating.

Reviewed September 16, 2019

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Thank you so much for taking the time to leave us this amazing review.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, The Management of hotel Neo+Penang

Responded January 17, 2022
Hotel Neo+ Penang by ASTON
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