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Facilities, Hotel Santa Croce in Florence
Hotel Santa Croce
a bedroom with a bed and a dresser, Hotel Santa Croce in Florence
a painting of a group of people sitting at a table, Hotel Santa Croce in Florence
a bouquet of flowers in a vase on a table, Hotel Santa Croce in Florence
Interior view, Hotel Santa Croce in Florence
Interior view, Hotel Santa Croce in Florence

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8.9

Excellent

1,133 reviews

1,133 reviews

Breakfast4
Housekeeping2
Shops1
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Walters Silver and Gold

20 m

AJ Leather Factory

30 m

Massimo Ravinale

30 m

Leonardo's Leather Works

30 m

Peruzzi Shop

40 m

Popular landmarks
Basilica of Santa Croce

200 m

Palazzo Vecchio

270 m

Piazza della Signoria

290 m

Gallerie Degli Uffizi

360 m

Cattedrale di Santa Maria del Fiore

460 m

Closest landmarks
Full Up Club

100 m

Calcio Storico

100 m

Boutique Nadine Vintage

100 m

Lochness Lounge

120 m

Saint Remigio Church

120 m

Hotel Santa Croce

Via dei Bentaccordi 3, Historical Center, Florence, Italy, 50122 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Historical Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gallerie Degli Uffizi.

Highlights

Sparkling clean

Inside city center

Check-in/out [express]

200 meters to Basilica of Santa Croce

Free Wi-Fi in all rooms!

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Bicycle rental

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Breakfast [free]

Bar

Coffee shop

Your dates are popular among travelersUsers are booking a place in Florence every 4 minutes on Agoda.com
Value for money8.4
Location rating9.4
Nearest airportFlorence Airport (FLR)
Distance to airport6.0 km

Rooms available at Hotel Santa Croce

Excellent
Room comfort & quality

8.7

One-Bedroom Apartment - Annex
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 queen bed and 2 single be...
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Studio annex
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed
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Quadruple Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds and 1 queen b...
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Economy Double Room
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed
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Triple Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 single bed and 1 queen be...
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Family Apartment
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 double bed or 2 single be...
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Economy Double or Twin Room
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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Economy Single Room
...
  • Non-smoking
  • Shower
  • 1 semi double bed
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Double or Twin Room
...
  • Room size: 11 m²/118 ft²
  • City view
  • 1 queen bed or 2 single bed...
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Single Room with Private Bathroom
...
  • Shower
  • 1 single bed
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Frequently asked questions

What time is check-in and check-out at Hotel Santa Croce?

Check-in is from 01:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to Hotel Santa Croce?

For those who wish to drive their own cars, Hotel Santa Croce has a car park available for guests. Parking is available for a fee of 25 EUR per day. If you're looking for an easy way to get around Florence with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel Santa Croce?

Start your mornings right, with the continental and buffet breakfast options offered at Hotel Santa Croce.

What is the smoking policy at Hotel Santa Croce?

Hotel Santa Croce does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Hotel Santa Croce?

Florence Santa Maria Novella Railway Station is the closest train, metro, or bus station, about 1.2 km away from Hotel Santa Croce.

What restaurants are nearby Hotel Santa Croce?

Hotel Santa Croce is located in Historical Center, famous for good restaurants such as Trattoria Za Za, Paoli and La Menagere.

What popular shopping places are close to Hotel Santa Croce?

Hotel Santa Croce is located in Historical Center area which features shopping places such as Mercato Centrale - Central Market, Walters Silver and Gold and AJ Leather Factory.

What are popular attractions near Hotel Santa Croce?

Guests at Hotel Santa Croce can easily visit Gallerie Degli Uffizi, Piazzale Michelangelo and Galleria dell'Accademia located in the Historical Center area.

What popular beaches are close to Hotel Santa Croce?

Guests at Hotel Santa Croce can easily visit Easy Living - Spiaggia sull'Arno in the Historical Center area.

What popular natural sightseeing spots are close to Hotel Santa Croce?

Hotel Santa Croce is located in the Historical Center area, which is famous for natural sightseeing destinations such as Giardino Torrigiani.

See map

Explore the neighborhood

What people love about Hotel Santa Croce

  • 8.4

    Excellent
    Staff 

    "This hotel has a great location, is clean and the staff is very friendly and helpful."

    Loredana

    |

    May 23, 2019

  • 9.2

    Exceptional
    Location

    "It is a perfect location for a stay in Florence, a good value."

    Karen

    |

    June 16, 2022

  • 9.6

    Exceptional
    Location

    "Location is excellent for sightseeing."

    Anthony

    |

    August 23, 2019

Property ranking|Compared to 3,234 Florence properties
See all rankings
Service score
9.4/10
Room comfort score
8.7/10
Cheapest price score
Location score
9.4/10
Better than
99
%
of Florence properties
Better than
99
%
of Florence properties
Better than
99
%
of Florence properties
Better than
98
%
of Florence properties
Overall rating:

8.9

Excellent
1,133 reviews
Cleanliness
8.9
Facilities
7.6
Location
9.4
Read all reviews >
More about Hotel Santa Croce

More about Hotel Santa Croce

Hotel Santa Croce

See the best of Florence with a stay at Hotel Santa Croce, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Florence is easy with a stay at Hotel Santa Croce, just 360 m from Gallerie Degli Uffizi.
Hotel Santa Croce provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Florence. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Hotel Santa Croce include a separate living room, as part of the room design. The hotel also provides guests with a refrigerator and a coffee or tea maker in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Hotel Santa Croce begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Have fun at night with your travel companions right at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Have some relaxing fun with family and friends at the shared lounge and TV area.


Around the property

This is your chance to explore all that Florence has to offer. Pose in front of Piazzale Michelangelo located 850 m away, and you can always show your friends the time you went to Florence. Whatever you may be looking to buy on your trip to Florence, chances are you'll find it at Mercato Centrale - Central Market located 950 m away.


Reasons to stay here

Rooms here are cheaper than 99% of accommodations in the city.
This hotel scores higher than 98% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 99% of accommodations in the city.

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Amenities and facilities

Very good
Facilities

7.6

Most talked about facilities

Breakfast

6 mentions

Housekeeping

3 mentions

Internet

1 mention

Languages spoken
  • English
  • French
  • German
  • Italian
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Elevator
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
Getting around
  • Car park [charges apply]
  • Rental car
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Linens
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
  • Italian
  • Gluten-free
  • Buffet

Location

Via dei Bentaccordi 3, Historical Center, Florence, Italy, 50122
Exceptional
Location

9.4

Airports
  • Florence Airport (FLR)
    6.0 km 26 min drive
  • Bologna Guglielmo Marconi Airport (BLQ)
    84.6 km
Public transportation
  • Florence Santa Maria Novella Railway Station
    1.2 km
  • Florence Campo di Marte Railway Station
    1.6 km
Hospital or clinic
  • Farmacia del Corso
    280 m
Shopping
  • Mercato Centrale - Central Market
    950 m
Convenience store
  • Carrefour Express
    690 m
Cash withdrawal
  • ATM
    30 m

What's nearby

Popular landmarks
  • Basilica of Santa Croce
    200 m
  • Palazzo Vecchio
    270 m
  • Piazza della Signoria
    290 m
  • Gallerie Degli Uffizi
    360 m
  • Cattedrale di Santa Maria del Fiore
    460 m
  • Piazza del Duomo
    530 m
  • Ponte Vecchio
    530 m
  • Galleria dell'Accademia
    830 m
  • Piazzale Michelangelo
    850 m
  • Mercato Centrale - Central Market
    950 m
Nearby landmarks
  • Walters Silver and Gold
    20 m
  • AJ Leather Factory
    30 m
  • Massimo Ravinale
    30 m
  • Leonardo's Leather Works
    30 m
  • Peruzzi Shop
    40 m
  • L.G.L Leather Factory
    50 m
  • Atelier Classe s.r.l
    90 m
  • Kikuya Pub
    90 m
  • La Bottega dei Cristalli
    90 m
  • Ceramiche Artistiche Migliori
    100 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to the tax regulation, non-residents are committed to the city tax surcharge which is not included in the property reservation cost and will be collected upon check-in.
  • Guests are required to provide an estimated check-in time to the property prior to arrival.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from13:00
  • Check-in until23:00
  • Check-out until10:00
  • Reception open until23:00
The property
  • Number of bars/lounges1
  • Number of rooms 10
  • Room voltage220
Parking
  • Daily parking fee25 EUR

Reviews of Hotel Santa Croce from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.9
Facilities7.6
Location9.4
Room comfort and quality8.7
Service9.4
Value for money8.4
High score for Florence
Rating
9+ Exceptional (29)
8-9 Excellent (10)
7-8 Very Good (2)
6-7 Good (6)
<6 Below Expectation (3)
Time of the year
Mar - May (10)
Jun - Aug (16)
Sep - Nov (15)
Dec - Feb (9)
All guests (102)
All room types
All languages

Show reviews that mention 

Showing 50 verified guest comments
123
10.0
Exceptional
michael from Australia
Solo traveler
Economy Double Room
Stayed 1 night in December 2019

Exceptional”

This hotel is beyond my expectation. The staff are friendly, welcoming and helpful to provide to get around the city. The building is a heritage ( I mean it, imagine famous MichaelAngelo's place next to it) and so enjoy your stay most of it. This is the place for people who are into arts, cultures and histories combine, if you're into historical sites. This is the best way to get around.

Reviewed January 05, 2020

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Dear Michael, thank you so much for sharing your lovely and amazing experience of stay with other Guests and users of Agoda.com. We are very happy you had a very great time here and you enjoyed everything we have to offer at our Hotel. It's very important for us your excellent opinion and score. We hope you'll be back soon. Your sincerely, Staff Hotel Santa Croce

Responded January 06, 2020
Hotel Santa Croce
9.2
Exceptional
Nathaniel
Couple
Economy Double Room
Stayed 2 nights in March 2019

Exceptional”

I would highly recommend anyone to stay at the Hotel Santa Croce. The location was phenomenal, situated in central Florence, only a 2 minute walk from the Plaza Santa Croce. When checking in, the staff gave us a detailed plan of places to eat and things to see during our two days in Florence. They also offered us fresh juices. Breakfast was good, with espresso/americanos/cappuccinos, croissants, fruit, yogurt and toast with jam. The room was clean and had all the essentials. Overall, very pleased with our stay and will return to stay here next time we are in Florence.

Reviewed March 21, 2019

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Dear Guest, thank you for sharing your good experience of stay at Hotel Santa Croce and for appreciating a lot of important details, expecially our excellent location in the Heart of Historical Centre of Florence, our genuine and fresh breakfast, the cleaning of our rooms, our suggestions and in general, the customer care of our Staff. We hope to host you again in the future. Sincerely, Staff Hotel Santa Croce

Responded March 21, 2019
Hotel Santa Croce
9.2
Exceptional
Francis from Canada
Couple
Double or Twin Room
Stayed 2 nights in March 2019

Perfect place to visit Firenza !”

Hotel is in a central location where you can explore all the old city in a walking distance. The rooms are small but confortable and have everything you need. The hotel is in a calm street so it's quiet and you can sleep well (even weekends). The only thing, there is no elevator so if you have mobility restrictions, make sure to ask for a low level room. We are a young couple so even if we had the higher room (3rd floor), it wasn't a problem for us. The staff is very helpfull ! :) If you are looking for a confortable room in a central location at a very reasonable price, this is your place ! Moreover, you get a good breakfast included in this price. Would definitly choose hotel Santa Croce again :)

Reviewed March 19, 2019

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Dear Francis, thank you so much for your excellent review and for sharing your amazing experience of stay at Hotel Santa Croce. We are very happy you appreciated every aspect of our property. We hope to host you again in the future. Sincerely, Staff Hotel Santa Croce

Responded March 21, 2019
Hotel Santa Croce
9.6
Exceptional
Anthony from United Kingdom
Couple
Double or Twin Room
Stayed 3 nights in July 2019

A nice hotel in a great location”

Lovely little hotel with friendly staff. Location is excellent for sightseeing. All in all we had a pleasant stay

Reviewed August 23, 2019

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Dear Anthony, thank you so much for your excellent review and for sharing your amazing experience of stay at Hotel Santa Croce. We are very happy you had a great time here and we hope to host you again as soon as possible. Sincerely, Staff Hotel Santa Croce

Responded August 26, 2019
Hotel Santa Croce
9.6
Exceptional
Don from United States
Couple
Double or Twin Room
Stayed 3 nights in April 2019

Exceptional”

The rooms are very small. However all we did was sleep there so it worked. The staff was very kind and the breakfast was nice.

Reviewed April 28, 2019

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Dear Don, thank you for sharing your great experience of stay at Hotel Santa Croce and for appreciating a lot of important details, expecially our the Customer Care of our Staff and our genuine and fresh breakfast. Regarding the sizes of room, we remind always that they are clearly written in the descriptions of each room before confirming the reservation, so we cannot be more sincere and transparent. You just have to read the features more carefully and choose the room which is suits your particular needs. We hope to host you again in the future. Sincerely, Staff Hotel Santa Croce

Responded April 30, 2019
Hotel Santa Croce
9.2
Exceptional
Jordana from Australia
Solo traveler
Economy Double Room
Stayed 2 nights in January 2019

Ask for a room on a lower floor”

Pros: staff were lovely, coffee & breakfast was nice, location great, bed was comfy. Cons: No lift and I was on the third floor! Ask for a lower room when you book unless you like stairs. The hotel was lovely. took ages for hot water in shower to come through but that has been common in my stays in Italy, not wheelchair friendly (if you need that).

Reviewed January 27, 2019

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Dear Jordana, thank you for the excellent review you have written about you stay. Regarding hot water, it works perfectly. Maybe you didn't use the adjustment knob properly but you could ask for it at desk and we would immediately show you how it works. Regarding wheelchair access, we remind you that our Hotel is a 600-year-old historical building in the heart of the historical center of Florence and it is clearly specified that we don't have access to people in wheelchairs. It's certainly not because we don't want but just because the building is very old and it's not possible to do changes to make comfortable the stay also at Guests with motor disabilities. Instead, for luggage, our staff always carries them into the room, even if this service is not provided in a hotel of our category. Thank you for choosing us, we hope to welcome you again in the future. Sincerely, Staff Hotel Santa Croce

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Hotel Santa Croce
9.2
Exceptional
Karen from United States
Solo traveler
Economy Double Room
Stayed 5 nights in June 2022

Exceptional”

The hotel and staff were wonderful. It is a perfect location for a stay in Florence, a good value. The downside for some would be no elevator but the air conditioning was great. It is a small hotel and as a single woman traveler, I felt they cared about my well being.

Reviewed June 17, 2022

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Dear Karen, your wonderful words fill us with pride. We are really pleased to have met her expectations and that she felt all the warmth that we try to convey to every guest who decides to stay at the Hotel Santa Croce. We are happy to met you and look forward to having you back as a Guest. Sincerely, Staff Hotel Santa Croce

Responded June 20, 2022
Hotel Santa Croce
8.4
Excellent
Loredana from Romania
Solo traveler
Single Room with Private Bathroom
Stayed 3 nights in May 2019

Great location, friendly staff”

This hotel has a great location, is clean and the staff is very friendly and helpful. I had the single room, small but clean. I didn't like the fact that is no door to separate the room to bathroom and was a strong smell of a perfume in the room.

Reviewed May 23, 2019

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Dear Loredana, thank you so much for your good review and for sharing your lovely experience of stay at Hotel Santa Croce. Regarding the room you booked, it's an economy small single room with single bed and bathroom en suite (as clearly written in the description) and being a room for a single person, there isn't a door to separate the room so as not to make the spaces even smaller. Regarding the pleasant fragrance, it's the same that is used in all rooms and throughout the Hotel. We are sorry that you don't like it, you could say it and we would have simply removed the deodorant from your room. We hope to host you again in the future. Sincerely, Staff Hotel Santa Croce

Responded May 23, 2019
Hotel Santa Croce
7.6
Very good
Ethan from United States
Solo traveler
Economy Single Room
Stayed 2 nights in July 2019

Very good”

Good hotel in the center of Florence. The hotel is in the historical area of Florence and a lot of main tourist sights are nearby. Note that the building is old so it can feel a bit run down, and if you book an economy single room, your room will be on the ground floor right next to their kitchen. The room and the bathroom were fine though.

Reviewed July 23, 2019

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Dear Ethan, thank you for sharing your good experience of stay at Hotel Santa Croce and for appreciating a lot of important details, expecially the charme of our Ancient Building, our excellent location in the Heart of Historical Centre of Florence next to the house where the illustrious Michelangelo Buonarroti grew up and the Customer Care of our Staff. We hope to host you again in the future. Sincerely, Staff Hotel Santa Croce

Responded July 30, 2019
Hotel Santa Croce
10.0
Exceptional
Amelia from France
Family with teens
Quadruple Room
Stayed 2 nights in October 2016

The warmest welcome EVER!”

Never have I felt more welcome or more at home! A tiny hotel nestled in the historic center of Florence. The hotel is very small and cosy and Gabriel and Mario could not have done more to make us feel welcome. Mario gave us a detailed map and literally planned out our weekend of sightseeing for us! Including a discount at a local restaurant, Trattoria Anita, which was excellent. We had difficulty finding the hotel-they recommend contacting the hotel direct before your trip so they can send detailed directions. We parked 20 minutes away and found the hotel by foot. Gabriel walked all the way back to our car with us and then drove us to the hotel himself! For 25€ per day a private garagist comes to the hotel and whisks your car away and keeps it in a private garage until the end of your stay when he delivers it back to the hotel! Outstanding.

Reviewed October 31, 2016

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Dear Mrs. Amelia, it's a great pleasure to receive your wonderful review. We are honored that the stay at the Hotel Santa Croce has fully met your expectations. We hope you will come back very soon. Best wishes even to your husband. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce

Responded May 16, 2017
Hotel Santa Croce
10.0
Exceptional
Greg from United States
Couple
Double or Twin Room
Stayed 2 nights in June 2016

Short stay in Florence”

The owner was excellent! Helped us with perfect recommendations. The rooms are small as you might expect, but very clean and the A/C worked great. Definitely would return to Hotel Santa Croce!! We really enjoyed the personal attention. Thanks Mario.

Reviewed June 29, 2016

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Dear Greg, we are truly spoiled by your amazing review, and allow me to thank you on behalf of all the Santa Croce Staff, for your lovely words. We can't wait to host you again as soon as possible. Looking forward to welcoming you back, we send you all our kind regards. Staff Hotel Santa Croce

Responded May 16, 2017
Hotel Santa Croce
9.2
Exceptional
David from United Kingdom
Group
Economy Double Room
Stayed 1 night in August 2018

Great little hotel. Fantastic location and lovely helpful staff.”

If you want a great value for money hotel right in the heart of the old town in Florence, then look no further. We drove from the UK and the hotel sorted out valet parking for our car, so we could relax straight away. The hotel was literally a couple of minutes from several of the main attractions and just a short stroll to many others. The staff couldn't have been more helpful and helped make our stay in the loveliest city I have ever visited, truly memorable.

Reviewed September 08, 2018

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Dear David, it has been a pleasure to have had you as our Guests and thank you so much for your lovely words. We are very happy you appreciated everything we have to offer here and all of our tips for better living the city. We hope to host you again during your next trip in Florence. Sincerely, Staff Hotel Santa Croce

Responded September 10, 2018
Hotel Santa Croce
8.4
Excellent
Helen from Australia
Solo traveler
Economy Double Room
Stayed 2 nights in September 2018

Mid rooms possibly besy”

The communication prior and during my stay was great as was the willingness to help and to respond as required. Nice breakfast, thank you. Great central location. It is an old building, so no surprises, like many there is no lift. The lovely manager carried my bag upstairs though. I was on the top floor and asked to be moved which they accommodated. Too steep. The room on the ground floor though is quite noisy from outside and also the breakfast room and communal toilet adjoining. I expect the rooms on L 2& 3 are better for those things.

Reviewed September 28, 2018

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Dear Helen, thank you for sharing your nice experience of stay at Hotel Santa Croce and for appreciating a lot of important details, expecially our excellent location in the Heart of Historical Centre of Florence and the Customer Care of our Staff. Regarding the stairs, you know, our Hotel is an historic buildings of more than 500 years old. However, we appreciated that you remember that our staff brought your luggage into the room and they took them back when you left, as we do with all of our Guests, even if this service is not normally included in a hotel of our category. We hope to host you again in the future. Sincerely, Staff Hotel Santa Croce

Responded September 28, 2018
Hotel Santa Croce
8.7
Excellent
Jae from Singapore
Couple
Stayed 3 nights in March 2013

Cozy stay in a heritage building”

Attentive & friendly staffs, Clean Room & Free wifi

Easily accessible to most places of interests & shopping areas but totally not a walking distance from the train station. Without elevator for a good cause ,we have to carry the luggages up to our room on the highest floor(4th). Beside that, we have truly enjoy our stay here with good staffs attending to our needs and clean our room daily. Breakfast included which make the stay value for $$.

Reviewed April 09, 2013

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Dear Jae, thank you very much for your lovely review that you shared about your stay in our Hotel. We are very happy that you had a great time here. We hope that you will return as soon as possible. Sincerely, Staff Hotel Santa Croce

Responded May 16, 2017
Hotel Santa Croce
7.0
Very good
Yi from Singapore
Solo traveler
Stayed 2 nights in May 2012

Lovely Service”

Owners speak good english and was very friendly

Location of the hotel was quite a distance from the train station, walking is not recommended. hotel has no elevator, a room on the lower floor is better if you have large bags. The friendly receptionist offered to help me with my bags at no charge. the hotel is within walking distance to many attractions and cafes. wifi was quite dodgy, keeps getting disconnected.

Reviewed June 26, 2012

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Dear Yi, we're very happy to see that you appreciated your stay at Hotel Santa Croce. Regarding the distance from Santa Maria Novella Train Station, it's just 15 minutes by foot following some easy directions on our wesite. About the Wi-Fi connection, we checked with our devices and everything work well. May be, just a temporary slowdown of the Internet company. We hope to host you again asap. Sincerely, Staff Hotel Santa Croce

Responded May 16, 2017
Hotel Santa Croce
9.2
Exceptional
Kuan from Taiwan
Group
Triple Room
Stayed 3 nights in December 2016

Very good”

Although the room is not big, but the staff are quite helpful and nice. The location is quite good beside a lot if tourist spots. However, the wifi signal was a little bit weak at the second floor. Overall, it is good and highly recommended.

Reviewed December 23, 2016

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Dear Kuan, thank you very much for giving us this excellent score and for sharing your wonderful experience of stay at Hotel Santa Croce. We hope to host you again in the future. Sincerely, Staff Hotel Santa Croce

Responded May 16, 2017
Hotel Santa Croce
8.4
Excellent
Brenda from Canada
Couple
Economy Double Room
Stayed 2 nights in October 2016

Lovely”

Tiny boutique hotel 12 rooms on 4 floors staff terrific nice cold breakfast choices

Reviewed November 01, 2016

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Dear Brenda, we are really happy that you enjoyed every moment of your stay with us and for appreciating the charme of our ancient building. We can't wait to host you again as soon as possible. Looking forward to welcoming you back, we send you all our kind regards. Staff Hotel Santa Croce

Responded May 16, 2017
Hotel Santa Croce
8.8
Excellent
Roberto from Philippines
Couple
Economy Double Room
Stayed 2 nights in March 2018

Gooe choice”

Friendly and welcoming staff, the breakfast included in the room rate was good to fuel you for the morning walk to Florence's attractions. Mario and Gabrielle were there to offer tips and suggestions to maximize your time. All in all, a great stay.

Reviewed March 22, 2018

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Dear Roberto, thank you so much for sharing your lovely experience of stay with other Guests and reades. We are very happy you had a very great time here and you enjoyed everything we have to offer, it's very important for us. We hope you'll be back soon. Your sincerely, Staff Hotel Santa Croce

Responded March 30, 2018
Hotel Santa Croce
10.0
Exceptional
Joseph from Australia
Couple
Economy Double Room
Stayed 3 nights in May 2017

Awesome stay at the charming hotel Santa Croce ”

We stayed here for 3 nights. Great location in a real foodie neighbourhood. Close to shops, cafes, heaps of restaurants. Close to the river too if you want to cross the bridge. The staff were fantastic. Really helpful and friendly, polite ppl. They spoke English and humoured us when we tried Italian. Great stay. Highly recommended

Reviewed May 25, 2017

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Dear Joseph, Thank you so much for sharing your lovely experience at Hotel Santa Croce, we are delighted you had a great time with us. We hope to host you and your wife again as soon as possible. Sincerely, Staff Hotel Santa Croce

Responded June 05, 2017
Hotel Santa Croce
9.6
Exceptional
Katherine from Switzerland
Couple
Double or Twin Room
Stayed 2 nights in October 2018

The staff were unbelievably helpful and friendly ”

The location was ideal, right at the heart of the old town with restaurants nearby. I was impressed with the soundproofing as I am easily woken. The breakfast was the best we had in Italy with lovely croissants and a choice of other things. And all of the staff were incredibly friendly and helpful.

Reviewed October 20, 2018

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Dear Katherine, your review is amazing :-) ! Thank you so much for sharing your lovely stay experience with other Guests and readers. It was a pleasure for us to host you. We are very happy you had a very great time here and you enjoyed everything we have to offer, it's very important for us. We hope you'll be back soon. Your sincerely, Staff Hotel Santa Croce

Responded October 22, 2018
Hotel Santa Croce
123
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