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Hotel Trevi Collection
Hotel Trevi Collection
Hotel Trevi Collection
Hotel Trevi Collection
Hotel Trevi Collection
Hotel Trevi Collection
Hotel Trevi Collection

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8.1

Excellent

1,476 reviews

1,476 reviews

Housekeeping11
Breakfast8
Shops1
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Galleria d'Arte Moderna di Roma Capitale

30 m

Gregory’s

60 m

La Dolce Vita Shoes

80 m

Suede and Skin

100 m

Victory

110 m

Popular landmarks
Spanish Steps (Piazza di Spagna)

310 m

Trevi Fountain

400 m

Pantheon

920 m

Piazza Navona

1.2 km

Galleria Borghese

1.3 km

Closest landmarks
Teatro Sistina

140 m

Angy's Dreams

140 m

Michael F.

140 m

Mandarina Duck

170 m

Mettimi giu

170 m

Hotel Trevi Collection

Via di Capo le Case 60 (annex rooms located in seperate building 200mt distance), Spagna, Rome, Italy, 00187 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Spagna, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Colosseum. Rated with 4 stars, this high-quality property provides guests with access to restaurant and hot tub on-site.

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Highlights

Located in heart of Rome

Check-in [24-hour]

Airport transfer

300 meters to public transportation

Inside city center

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Pets allowed

Car park

Hot tub

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Rome every 3 minutes on Agoda.com
Value for money7.5
Distance to city center1. Km
Location rating9.0
Nearest airportCiampino-G. B. Pastine International Airport (CIA)
Distance to airport14.6 km

Rooms available at Hotel Trevi Collection

Very good
Room comfort & quality

7.9

Deluxe Double or Twin
...
  • Room size: 18 m²/194 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Superior Double or Twin Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds or 1 double b...
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Standard Double or Twin
...
  • Room size: 16 m²/172 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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Triple Standard
...
  • Room size: 21 m²/226 ft²
  • Balcony/terrace
  • 1 double bed and 1 single b...
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Double Double Deluxe
...
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    Quadruple Room
    ...
    • Room size: 20 m²/215 ft²
    • Balcony/terrace
    • 2 single beds and 1 sofa be...
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    Double Double Standard
    ...
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      Superior City View King / Twin
      ...
      • Room size: 17 m²/183 ft²
      • City view
      • 1 king bed or 2 single beds
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      Relax Room
      ...
      • Room size: 14 m²/151 ft²
      • Balcony/terrace
      • 1 double bed or 2 single be...
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      SINGLE DOUBLE SINGLE USE STANDARD
      ...
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        Frequently asked questions

        What time is check-in and check-out at Hotel Trevi Collection?

        Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Hotel Trevi Collection?

        Hotel Trevi Collection is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 52 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Trevi Collection also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Trevi Collection has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. If you're looking for an easy way to get around Rome with private transportation, the hotel can arrange car rental for you.

        Is breakfast offered at Hotel Trevi Collection?

        Start your mornings right, with the continental and buffet breakfast options offered at Hotel Trevi Collection. Adults can enjoy breakfast offered with an additional charge of 10 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What is the smoking policy at Hotel Trevi Collection?

        Hotel Trevi Collection does not permit smoking in any of its rooms or indoor areas.

        What is the closest train, metro, or bus station to Hotel Trevi Collection?

        The closest train, metro, or bus station to Hotel Trevi Collection is Spagna Underground Station, 320 m away.

        What restaurants are nearby Hotel Trevi Collection?

        Restaurants including Caffè Greco, Gino and Zuma are popular in Hotel Trevi Collection’s neighborhood which is known as Spagna.

        What popular shopping places are close to Hotel Trevi Collection?

        Shopping options in Hotel Trevi Collection’s Spagna neighborhood include Via del Corso, La Dolce Vita Shoes and Suede and Skin.

        What are popular attractions near Hotel Trevi Collection?

        Hotel Trevi Collection’s location in the Spagna neighborhood makes it close to famous attractions including Spanish Steps (Piazza di Spagna), Piazza del Popolo and Piazza di Spagna.

        Show more questions
        See map

        Explore the neighborhood

        What people love about Hotel Trevi Collection

        • 10

          Exceptional
          Cleanliness

          "Excellent Hotel, from all aspects- Rooms, hospitality, breakfast, clean, location"

          Berkovitch

          |

          November 26, 2019

        • 10

          Exceptional

          "We will definitely be coming back to Hotel Trevi Collection."

          Keira

          |

          October 7, 2019

        • 10

          Exceptional
          Staff 

          "Staff happy to store your luggage at any time."

          Amanda

          |

          August 29, 2019

        Property ranking|Compared to 8,476 Rome properties
        See all rankings
        Location score
        9/10
        Room comfort score
        7.9/10
        Cleanliness score
        8.4/10
        Room size
        18 sqm.
        Better than
        98
        %
        of Rome properties
        Better than
        98
        %
        of Rome properties
        Better than
        96
        %
        of Rome properties
        Bigger than
        96
        %
        of Rome properties
        Overall rating:

        8.1

        Excellent
        1,476 reviews
        Cleanliness
        8.4
        Facilities
        7.0
        Location
        9.0
        Read all reviews >
        What travelers say they love:
        Staff were very friendly and obliging.
        Hilary from Ireland
        Group
        More about Hotel Trevi Collection

        More about Hotel Trevi Collection

        Hotel Trevi Collection

        If you're seeking to see the best of Rome, then there's no better start than a stay at Hotel Trevi Collection, located within the city center and surrounded by the city's famous sights. Go beyond the touristy and get deeper into the offerings of Rome with a stay at Hotel Trevi Collection, located merely 1.6 km from Colosseum.
        Hotel Trevi Collection provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Exploring Rome is made even more convenient with the car hire and shuttle services available at the hotel.
        If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
        For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
        Feel right at home during your stay at Hotel Trevi Collection. Some rooms at Hotel Trevi Collection are equipped with air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
        It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


        Dining and things to do

        Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Trevi Collection. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
        Hotel Trevi Collection lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the hot tub. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


        Dining and things to do

        Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Trevi Collection. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
        Hotel Trevi Collection lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the hot tub. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


        Around the property

        Take some time to explore Rome during your stay at the hotel. One of the city's most iconic and famous buildings is Pantheon, located 910 m away. An afternoon of browsing the works at Galleria Borghese located 1.2 km away can familiarize you with the local art scene.


        Reasons to stay here

        Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
        This accommodation is highly recommended for its location, scoring higher than 97% of other options in the city.
        It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Rome.


        Reasons to stay here

        Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
        This accommodation is highly recommended for its location, scoring higher than 97% of other options in the city.
        It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Rome.

        Amenities and facilities
        Good
        Facilities

        7

        Most talked about facilities

        Breakfast

        19 mentions

        Housekeeping

        13 mentions

        Internet

        7 mentions

        Food & Dining

        1 mention

        Languages spoken

        • English
        • French
        • German
        • Italian
        • Russian
        • Spanish

        Accessibility

        • Wheelchair accessible

        Internet access

        • Free Wi-Fi in all rooms!
        • Internet services
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Hot tub
        • Ticket services
        • Tours

        Cleanliness and safety

        • Anti-viral cleaning products
        • Breakfast in room
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Hygiene certification
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Protective screens in common areas
        • Rooms sanitized between stays
        • Temperature check for guests and staff

        Dining, drinking, and snacking

        • Alternative meal arrangement
        • Bar
        • Coffee shop
        • Restaurants
        • Room service

        Services and conveniences

        • Air conditioning in public area
        • Concierge
        • Contactless check-in/out
        • Daily housekeeping
        • Doorman
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Heating in public area
        • Ironing service
        • Laundry service
        • Luggage storage
        • Safety deposit boxes
        • Shops
        • Smoke-free property
        • Smoking area

        For the kids

        • Family room

        Access

        • Allergy-free rooms
        • CCTV in common areas
        • Check-in [24-hour]
        • Dog-friendly
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Smoke alarms
        • Soundproof rooms

        Getting around

        • Airport transfer
        • Car park [charges apply]
        • Car park [nearby]
        • Car park [on-site]
        • Rental car
        • Shuttle service

        Available in all rooms

        • Air conditioning
        • Alarm clock
        • Free bottled water
        • Hair dryer
        • Heating
        • In-room safe box
        • Mini bar
        • Non-smoking
        • Shower
        • Telephone
        • Toiletries
        • TV [flat screen]
        • Wi-Fi [free]
        Food and dining
        Breakfast options
        • American
        • Continental
        • Italian
        • Full English/Irish
        • Gluten-free
        Location
        Via di Capo le Case 60 (annex rooms located in seperate building 200mt distance), Spagna, Rome, Italy, 00187
        Exceptional
        Location

        9

        Airports

        • Ciampino-G. B. Pastine International Airport (CIA)
          14.6 km 39 min drive
        • Leonardo da Vinci-Fiumicino Airport (FCO)
          22.9 km 58 min drive

        Public transportation

        • Barberini - Fontana di Trevi Underground Station
          300 m
        • Spagna Underground Station
          330 m

        Hospital or clinic

        • Farmacia Internazionale
          270 m

        Shopping

        • Via del Corso
          500 m

        Convenience store

        • Coop
          230 m

        Cash withdrawal

        • ATM
          40 m
        What's nearby

        Popular landmarks

        • Spanish Steps (Piazza di Spagna)
          310 m
        • Trevi Fountain
          400 m
        • Pantheon
          920 m
        • Piazza Navona
          1.2 km
        • Galleria Borghese
          1.3 km
        • Roman Forum
          1.3 km
        • Basilica di Santa Maria Maggiore
          1.4 km
        • Palatine Hill
          1.5 km
        • Colosseum
          1.6 km
        • Santa Maria in Trastevere
          2.0 km

        Nearby landmarks

        • Galleria d'Arte Moderna di Roma Capitale
          30 m
        • Gregory’s
          60 m
        • La Dolce Vita Shoes
          80 m
        • Suede and Skin
          100 m
        • Victory
          110 m
        • Cillabijoux
          110 m
        • Odisseo
          110 m
        • I Virtuosi dell'opera di Roma
          110 m
        • Gagosian Gallery
          120 m
        • Chiesa di Santa Maria Odigitria al Tritone
          130 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-1 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib available upon request
        Children 2-3 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 4 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • As of January 1st 2011, the Municipal Council of Rome has introduced a room occupancy tax in the amount of maximum EUR 3.00 per person per night – applicable for maximum 10 days. Starting from September 1st, 2014 the amount has been increased up to EUR 7.00 per person per night (depending on the accommodation type and star rating). Children under the age of 10 years are exempt from payment. The fee will be asked of anyone staying in overnight accommodation inside Rome’s boundaries at the end of each stay. The fee is not included in the price and must be paid at the Hotel.
        • When booking more than 5 rooms, different policies and additional supplements may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from15:00
        • Check-out until11:00

        Getting around

        • Airport transfer fee52 EUR
        • Distance from city center1. Km
        • Travel time to airport (minutes)45

        Extras

        • Breakfast charge (unless included in room price)10 EUR
        • Daily Internet/Wi-Fi fee3 EUR

        The property

        • Number of rooms 70
        • Room voltage220
        • Year property opened1800
        • Most recent renovation2010

        Reviews of Hotel Trevi Collection from real guests

        Provided by verified guests of Agoda
        8.0
        /
        10
        Cleanliness8.4
        Facilities7.0
        Location9.0
        Room comfort and quality7.9
        Service8.0
        Value for money7.5
        High score for Rome
        Rating
        9+ Exceptional (44)
        8-9 Excellent (27)
        7-8 Very Good (31)
        6-7 Good (15)
        <6 Below Expectation (28)
        Time of the year
        Mar - May (36)
        Jun - Aug (28)
        Sep - Nov (44)
        Dec - Feb (37)
        All guests (242)
        All room types
        All languages

        Show reviews that mention 

        Showing 145 verified guest comments
        12345
        10.0
        Exceptional
        Keira from United Kingdom
        Couple
        Superior City View King / Twin
        Stayed 2 nights in September 2019

        Fabulous central hotel”

        The staff at this hotel were second to none. We left our phone in the taxi on the way to the hotel and the receptionist Sonya was so helpful in telephoning the taxi company and speaking directly with the driver in Italian for us, and we got our phone back. The hotel is centrally located between all the best attractions. The room was very spacious indeed and very clean. The bed was extremely comfortable and nice and firm. We had a glorious balcony with stunning views over the rooftops to the hills beyond. Breakfast is free and includes a hot food buffet which was very good! The rainfall shower in the room was fantastic. You get plenty of fluffy towels. We will definitely be coming back to Hotel Trevi Collection.

        Reviewed October 07, 2019

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        10.0
        Exceptional
        Amanda from Australia
        Solo traveler
        Standard Double or Twin
        Stayed 1 night in August 2019

        Amazing”

        This hotel is just a short walk to the Spanish Steps. Room was very clean and multilingual staff were very helpful. Lots of options in the buffet breakfast. Staff happy to store your luggage at any time.

        Reviewed August 29, 2019

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        10.0
        Exceptional
        Deanne from United States
        Solo traveler
        Stayed 1 night in August 2019

        Love love love this hotel”

        This hotel was in a great location (one block from Spanish Steps) and the staff was amazing and friendly. Small boutique hotel that is spotless clean with an exceptional price.

        Reviewed August 26, 2019

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        10.0
        Exceptional
        Katie from United States
        Couple
        Standard Double or Twin
        Stayed 3 nights in March 2019

        Great hotel in a great location.”

        You cannot beat the location. Close to the metro, and walkable to many main attractions including the Bourghese Garden and Museum. However far enough from noisy streets, and we felt relatively safe in the area. Beautiful breakfast nook. It was smaller and compact but this is comparable to other Italian hotels.

        Reviewed March 22, 2019

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        10.0
        Exceptional
        Berkovitch from Israel
        Solo traveler
        Superior Double or Twin Room
        Stayed 4 nights in November 2019

        Excellent Hotel, from all aspects- Rooms, hospitality, breakfast, clean, location”

        Excellent Hotel, from all aspects- Rooms, hospitality, breakfast, clean, location

        Reviewed November 26, 2019

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        10.0
        Exceptional
        Leslie from Australia
        Couple
        Standard Double or Twin
        Stayed 5 nights in May 2019

        Trevi in the middle”

        What a surprise. This was a fantastic hotel in a great location. ALL buildings in Rome are old but Trevi has well renovated and furnished this building. The staff were always helpful

        Reviewed June 02, 2019

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        9.2
        Exceptional
        Hilary from Ireland
        Group
        Stayed 4 nights in March 2019

        Excellent location”

        Perfectly situated hotel, surrounded by restaurants. Our room was basic but very spacious and clean. Lovely powerful shower. We only had the breakfast one morning as the room was a tight squeeze and we preferred to wander and find something ourselves the other mornings. The room had air con which other hotels don’t seem to in early April. Staff were very friendly and obliging. I would definitely recommend this hotel.

        Reviewed April 04, 2019

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        9.6
        Exceptional
        Ravit from Israel
        Couple
        Standard Double or Twin
        Stayed 4 nights in February 2019

        Great!”

        We took the most simple room and it was more than enough for us! The staff was absolutely great! Very nice people. Breakfast was nice. Regular breakfast in Europe.

        Reviewed February 28, 2019

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        9.2
        Exceptional
        Ruth from United Kingdom
        Couple
        Stayed 5 nights in February 2019

        Nice and compact rooms”

        Rooms were clean and compact and the bed very comfortable. Staff were very friendly and helpful. Breakfast was good. Only down side was that the breakfast room was on the 5th floor...but there is a small lift if the stairs got too much to climb

        Reviewed February 28, 2019

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        9.2
        Exceptional
        melissa from Singapore
        Couple
        Stayed 3 nights in April 2019

        Nice and Cosy Hotel in an excellent location in the heart of Rome”

        The staff of Trevi Collection Hotel was nice and the location of the place was well situated in the heart of Rome. The walls of the rooms are a little hollow, so you can hear others during entry or exit.

        Reviewed April 21, 2019

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        9.2
        Exceptional
        Elitsa
        Group
        Triple Standard
        Stayed 3 nights in April 2019

        The hotel is nice ”

        The location of the hotel is perfect ,really close to fontani di trevi , spanish steps .Only advice to travellers - if you need a taxi to the airport arrange it yourself .The guy in the front desk suggested their service for 55 or a taxi for 30 ,we choose the taxi and it costed 50 ,not a big deal but still irritating

        Reviewed April 15, 2019

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        9.2
        Exceptional
        Shayel from Israel
        Couple
        Standard Double or Twin
        Stayed 5 nights in October 2019

        It was very good vacation close to everything ”

        Really Close to the spanish stairs and to trevi fountain. The room are small but the people in counter are very kind and helping espacialy fabio Definetly coming back again!

        Reviewed November 01, 2019

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        8.8
        Excellent
        Si from China
        Solo traveler
        Standard Double or Twin
        Stayed 2 nights in June 2019

        Super good location”

        it is very convenient to get around, as the main attractions are within walking distances. for those who also want a nice shopping, this location is highly recommended.

        Reviewed June 10, 2019

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        8.8
        Excellent
        Ximena from Ecuador
        Family with teens
        Stayed 2 nights in August 2019

        In the heart of Rome”

        It was modern and clean. Walking distance from everything

        Reviewed August 17, 2019

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        8.4
        Excellent
        Suribhand from Thailand
        Group
        Standard Double or Twin
        Stayed 2 nights in May 2019

        easy to get around”

        easy to get around but the room is abit small

        Reviewed September 18, 2019

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        7.6
        Very good
        Thom from United Kingdom
        Couple
        Standard Double or Twin
        Stayed 3 nights in April 2019

        Rome Mini- break”

        We chose this hotel due to it’s central location between the Trevi Fountain & Spanish Steps. Hotel was clean and comfortable and staff extremely helpful. Good variety at breakfast.

        Reviewed April 09, 2019

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        7.2
        Very good
        Norman from Canada
        Group
        Standard Double or Twin
        Stayed 3 nights in September 2019

        The rooms had a strong smell of scented spray”

        The cleaning staff took my change I had left at the bedside while I was eating breakfast. People generally leave cleaning staff tips on a pillow, rather than have them help themselves

        Reviewed September 23, 2019

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        6.4
        Good
        Majdi
        Family with young children
        Stayed 3 nights in June 2019

        First day they puts me in a very bad room in old balding ”

        Vary noisy room you listen every thing in the street .. i ask them to change the room after long conversation they say tomorrow the other room was nice then we ask the receptionist for car (7) set for train station she say after 1 hour we have for 60 € i order a ubar for 7 set ( marcidas ) for 19 € when the car came the women who is working in the reception she was talking in italian with the man she don’t wont me to go with ubar So that was a bad thing

        Reviewed June 25, 2019

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        5.6
        bianca from United States
        Group
        Triple Standard
        Stayed 3 nights in January 2019

        Too small for even solo traveler”

        The location was great. Closet to the Trevi Fountain and Spanish Steps. It is located in a ZTL zone so don't plan on driving to the hotel. They are located 3 short blocks from one of the cheapest parking garage $18/day (Ludovisi Parking). The bad:. Rooms are miniscule. There is no room to open your suitcase or even walk. Our room was supposed to be for 3 guests and it was more for 2 and they forced a single bed that felt like a cot. It even blocked the mirror, so I knew it was meant to be for 3 guests. I banged my foot at least 10 times in the bed because there was barely any room to walk. The shower was extremely uncomfortable and horrible to take showers because it was so tiny that a normal size human can't fit comfortably. You couldn't move to even close the door. The only plus was the water pressure. Hairdryer wasn't working and took 2 days to get new one. Breakfast was decent. I wouldn't stay here again or recommend it. It's not a 4 star hotel. Choose another.

        Reviewed February 07, 2019

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        4.8
        WAT from Hong Kong SAR, China
        Group
        Stayed 3 nights in October 2019

        Acceptable”

        被賣豬仔, Not recommended. The room i stayed was not the Hotel I booked. when I arrived Hotel Traci Collection , they just told me it is not that Hotel. Their staff guided me to another Hotel, exactly not the same with the photo I checked on Agoda.It worst than B&B. I booked it 3 months ago for 3 nights and requested for a twins bed and I got confirmation for that. and double bed was provided finally, they said they made a mistake. After communication, they changed it to twins bed for last 2 nights. During checked in for twins bed room, realized that a password code was required as a key to get in the room. the password was in hand written and when I double checked a unclear number , the staff just speak the whole password out. Then i found out that there was a few couples waiting for check in just behind me. Even they don't know which room I stayed, but feeling not safe. The location is good and staff are also nice, but really having bad experience.

        Reviewed October 15, 2019

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        12345
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