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Hue Serene Palace Hotel
Hue Serene Palace Hotel
Hue Serene Palace Hotel
Hue Serene Palace Hotel
Hue Serene Palace Hotel
Hue Serene Palace Hotel
Hue Serene Palace Hotel

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9

Exceptional

926 reviews

926 reviews

See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Dam Chuon Huong Quan

200 m

Tinh Hoa Art Shop

210 m

Healing the Wounded Heart Shop

270 m

Gold Silk Fashion

280 m

Gia Huy Silk

290 m

Popular landmarks
Truong Tien Bridge

850 m

Tu Dam Pagoda

1.3 km

Hue Imperial Citadel

2.0 km

Hue Royal Palace

2.1 km

Tu Duc Tomb

2.7 km

Closest landmarks
Olympic gym and fitness centre

220 m

Pharmacy Bao Hung

270 m

Nha Thuoc Pharmacy

290 m

Than Minh

380 m

Cù lao nhân tạo Nguyễn Sinh Cung

490 m

Hue Serene Palace Hotel

21 Lane 42 Nguyen Cong Tru Street, Hue City, Hue, Vietnam - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hue City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Hue Imperial Citadel. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Sparkling clean

Located in heart of Hue

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Shuttle service

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Cash withdrawal

Cheaper than 78% of all properties in Hue in the last 24 hoursCompared to 477 Hue properties at Agoda for various dates
Value for money9.3
Distance to city center0.2 Km
Location rating8.5
Nearest airportPhu Bai International Airport (HUI)
Distance to airport13.6 km

Rooms available at Hue Serene Palace Hotel

Exceptional
Room comfort & quality

9.3

Deluxe Double or Twin with City View
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds or 1 double b...
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Family Room (3 Adults)
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 single bed and 1 double b...
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Junior Double or Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 double b...
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Family Room (4 Adults)
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 double beds
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Superior Double or Twin
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Family Room
...
  • Room size: 32 m²/344 ft²
  • 1 single bed and 1 queen be...
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Family triple room
...
  • Room size: 32 m²/344 ft²
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Family Room
...
  • Room size: 32 m²/344 ft²
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Single Room - Superior
...
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    TRIPLE ROOM FAMILY 1 BED 1 TWIN BED
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Hue Serene Palace Hotel?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Hue Serene Palace Hotel?

      Hue Serene Palace Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 305000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hue Serene Palace Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. If you're looking for an easy way to get around Hue with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Hue Serene Palace Hotel?

      Start your mornings right, with the continental and buffet breakfast options offered at Hue Serene Palace Hotel. Adults can enjoy breakfast offered with an additional charge of 100000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Hue Serene Palace Hotel?

      Hue Serene Palace Hotel features an on-site restaurant for your dining convenience.

      What is the smoking policy at Hue Serene Palace Hotel?

      Hue Serene Palace Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What is the closest train, metro, or bus station to Hue Serene Palace Hotel?

      The closest train, metro, or bus station is Hue Railway Station, 2.5 km away from Hue Serene Palace Hotel.

      What restaurants are nearby Hue Serene Palace Hotel?

      Hue Serene Palace Hotel’s neighborhood is Hue City which includes popular restaurants such as Hanh Restaurant, Nina's Cafe and Lien Hoa.

      What popular shopping places are close to Hue Serene Palace Hotel?

      Located in the Hue City area, Hue Serene Palace Hotel is close to great shopping choices like Tinh Hoa Art Shop, Healing the Wounded Heart Shop and Gold Silk Fashion.

      What are popular attractions near Hue Serene Palace Hotel?

      Hue Serene Palace Hotel is located in Hue City area, which is famous for attractions such as Tomb of Minh Mang, Tu Duc Tomb and Royal Tombs.

      What popular natural sightseeing spots are close to Hue Serene Palace Hotel?

      Hue Serene Palace Hotel is located within Hue City, which makes it conveniently close to natural sights including Dam Chuon Huong Quan, Tả Bật Sơn and Hữu Bật Sơn.

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      See map

      Explore the neighborhood

      What people love about Hue Serene Palace Hotel

      • 10

        Exceptional
        Staff 

        "We booked last minute and the staff not only upgraded us, they went out of their way to ensure our stay was comfortable and enjoyable."

        Megan

        |

        October 11, 2022

      • 10

        Exceptional
        Staff 

        "Nice, clean and friendly staff"

        Thuy

        |

        July 21, 2022

      • 10

        Exceptional

        "Nice place to stay."

        Gintaras

        |

        May 21, 2022

      Property ranking|Compared to 477 Hue properties
      See all rankings
      Room comfort score
      9.3/10
      Value for money score
      9.3/10
      Service score
      9.5/10
      Cleanliness score
      9.3/10
      Better than
      98
      %
      of Hue properties
      Better than
      95
      %
      of Hue properties
      Better than
      93
      %
      of Hue properties
      Better than
      93
      %
      of Hue properties
      Overall rating:

      9

      Exceptional
      926 reviews
      Cleanliness
      9.3
      Facilities
      8.6
      Location
      8.5
      Read all reviews >
      What travelers say they love:
      Excellent location and easy to get to everywhere worth seein...
      Juan-Luis from Spain
      Group
      More about Hue Serene Palace Hotel

      More about Hue Serene Palace Hotel

      Hue Serene Palace Hotel

      If you're seeking to see the best of Hue, then there's no better start than a stay at Hue Serene Palace Hotel, located within the city center and surrounded by the city's famous sights. Go beyond the touristy and get deeper into the offerings of Hue with a stay at Hue Serene Palace Hotel, located merely 2.0 km from Hue Imperial Citadel.
      Hue Serene Palace Hotel offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hue.
      The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
      Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
      Equipped with handy amenities, guestrooms at Hue Serene Palace Hotel guarantee a comfortable stay for all travelers. Some rooms at Hue Serene Palace Hotel are equipped with air conditioning for your convenience. Some rooms at Hue Serene Palace Hotel include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
      The hotel also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


      Dining and things to do

      Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hue Serene Palace Hotel. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
      Recreational facilities at Hue Serene Palace Hotel are designed for escape and relaxation. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


      Around the property

      Take advantage of the opportunity to explore Hue while in the city. Get a photograph of yourself in front of Tu Dam Pagoda located 1.2 km away, a must-see for anyone visiting Hue.


      Reasons to stay here

      This hotel beats 94% of accommodations in the city on value for money.
      Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 96% of the city's accommodation.
      It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Hue.

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      Amenities and facilities
      Excellent
      Facilities

      8.6

      Most talked about facilities

      Breakfast

      97 mentions

      Housekeeping

      77 mentions

      Food & Dining

      38 mentions

      Internet

      9 mentions

      Languages spoken

      • English
      • Vietnamese

      Accessibility

      • Wheelchair accessible

      Internet access

      • Free Wi-Fi in all rooms!
      • Internet [LAN]
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Ticket services
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Hot water linen and laundry washing

      Dining, drinking, and snacking

      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Cash withdrawal
      • Concierge
      • Currency exchange
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Heating in public area
      • Ironing service
      • Laundry service
      • Luggage storage
      • Safety deposit boxes
      • Smoke-free property
      • Smoking area

      For the kids

      • Family room

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Check-in [24-hour]
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms

      Getting around

      • Airport transfer
      • Rental car
      • Shuttle service
      • Taxi service

      Sports equipment rental

      • Bicycle rental

      Available in all rooms

      • Accessible by elevator
      • Adapter
      • Air conditioning
      • Alarm clock
      • Bathrobes
      • Bathtub
      • Blackout curtains
      • Closet
      • Clothes dryer
      • Clothes rack
      • Coffee/tea maker
      • Daily housekeeping
      • Desk
      • Fan
      • Fire extinguisher
      • Free bottled water
      • Hair dryer
      • Heating
      • Hypoallergenic
      • In-room safe box
      • Internet access – LAN
      • Internet access – wireless
      • Ironing facilities
      • LAN Internet in room [free]
      • Linens
      • Mini bar
      • Non-smoking
      • Private bathroom
      • Refrigerator
      • Safety/security feature
      • Satellite/cable channels
      • Seating area
      • Shower
      • Sleep comfort items
      • Slippers
      • Smoke detector
      • Socket near the bed
      • Soundproofing
      • Telephone
      • Toiletries
      • Towels
      • Trash cans
      • Wake-up service
      • Walk-in shower
      • Wi-Fi [free]
      • Wine glasses
      • Wooden/parqueted flooring
      Food and dining
      Breakfast options
      • Asian
      • Continental
      • Vegetarian
      • Vegan
      Restaurants on site

      Serene Cuisine Restaurant

      • Cuisine: Vietnamese
      • Menu: Buffet
      Location
      21 Lane 42 Nguyen Cong Tru Street, Hue City, Hue, Vietnam
      Excellent
      Location

      8.5

      Airports

      • Phu Bai International Airport (HUI)
        13.6 km 29 min drive
      • Da Nang International Airport (DAD)
        79.2 km 2.1 hour drive

      Public transportation

      • Dong Ba Bus Station
        1.0 km
      • Hue Railway Station
        2.5 km

      Hospital or clinic

      • Pharmacy Bao Hung
        270 m

      Shopping

      • Dong Ba Market
        930 m

      Cash withdrawal

      • ATM
        510 m
      What's nearby

      Popular landmarks

      • Truong Tien Bridge
        850 m
      • Tu Dam Pagoda
        1.3 km
      • Hue Imperial Citadel
        2.0 km
      • Hue Royal Palace
        2.1 km
      • Tu Duc Tomb
        2.7 km
      • Thanh Toan Bridge
        4.9 km
      • Imperial Tomb of Dong Khanh
        5.5 km
      • Thien Mu Pagoda
        5.9 km
      • Royal Tombs
        8.0 km
      • Tomb of Minh Mang
        9.7 km

      Nearby landmarks

      • Dam Chuon Huong Quan
        200 m
      • Tinh Hoa Art Shop
        210 m
      • Olympic gym and fitness centre
        220 m
      • Pharmacy Bao Hung
        270 m
      • Healing the Wounded Heart Shop
        270 m
      • Gold Silk Fashion
        280 m
      • Nha Thuoc Pharmacy
        290 m
      • Gia Huy Silk
        290 m
      • Green Bamboo Art Gallery
        300 m
      • Cathi 24
        320 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-6 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 7 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee305000 VND
      • Distance from city center0.2 Km
      • Travel time to airport (minutes)30

      Extras

      • Breakfast charge (unless included in room price)100000 VND

      The property

      • Number of floors7
      • Number of restaurants1
      • Number of rooms 30
      • Room voltage220
      • Year property opened2013

      Reviews of Hue Serene Palace Hotel from real guests

      Provided by verified guests of Agoda
      9.0
      /
      10
      Exceptional
      Cleanliness9.3
      Facilities8.6
      Location8.5
      Room comfort and quality9.3
      Service9.5
      Value for money9.3
      High score for Hue
      Rating
      9+ Exceptional (464)
      8-9 Excellent (135)
      7-8 Very Good (83)
      6-7 Good (12)
      <6 Below Expectation (22)
      Time of the year
      Mar - May (149)
      Jun - Aug (156)
      Sep - Nov (221)
      Dec - Feb (190)
      All guests (926)
      All room types
      All languages

      Show reviews that mention 

      Showing 716 verified guest comments
      12345
      10.0
      Exceptional
      Ivana from Canada
      Family with young children
      Family Room (4 Adults)
      Stayed 3 nights in March 2019

      Wonderful Stay! ”

      The staff are superb, the beds are comfortable and breakfast Is delicious. From Fri-Sun one of the walking streets is close by, only a 3min walk and is great for kids and dinners out. The staff took amazing care of us and helped us organize all the outings. It was such an enjoyable stay for our family. We will definitely miss the staff and their genuine kindness.

      Reviewed March 12, 2019

      See room deals

      Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

      Responded March 14, 2019
      Hue Serene Palace Hotel
      10.0
      Exceptional
      Emma from Australia
      Group
      Family Room (3 Adults)
      Stayed 2 nights in March 2019

      Friendliest hotel staff I have ever met!”

      Hue Serene Palace Hotel is well located about 5 mins walk from the main tourist strip of restaurants and about 30 mins walk from the citadel. Facilities are beautiful and clean. Staff were SO friendly and helpful, never before have I encountered such terrific customer service. Breakfast was terrific with an amazing spread of fruits. Cannot recommend enough!

      Reviewed March 09, 2019

      See room deals

      Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

      Responded March 11, 2019
      Hue Serene Palace Hotel
      10.0
      Exceptional
      JU from South Korea
      Solo traveler
      Superior Double or Twin
      Stayed 1 night in June 2019

      If I visit Hue again, I will be there again.”

      All employees are very kind, breakfast is fine. Room is clean. Especially when I checkout, they prepared some fruit for me. I’m very satisfied with their service.

      Reviewed June 22, 2019

      See room deals

      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded June 29, 2019
      Hue Serene Palace Hotel
      10.0
      Exceptional
      Sing from Malaysia
      Group
      Family Room (3 Adults)
      Stayed 2 nights in June 2019

      Great Location, Helpful Staff”

      Location is great, it's about 5 minutes walk to the western walking street with many shops and eateries around. The staff were very helpful and thoughtful. The food in the hotel restaurant was also very good and value for money.

      Reviewed June 08, 2019

      See room deals

      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded June 17, 2019
      Hue Serene Palace Hotel
      9.6
      Exceptional
      Andrew from Australia
      Solo traveler
      Superior Double or Twin
      Stayed 2 nights in July 2019

      Lives up to the name”

      Hue Serene Palace was excellent from check-in (greeted with seasonal fruits and a juice) to check-out. The staff were fantastic from doorman to front desk. Everything was clean and the location very close to the nighttime Walking Street and tourist area. This is the part of town you want to stay in. Value for money A++

      Reviewed August 07, 2019

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      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded August 07, 2019
      Hue Serene Palace Hotel
      9.6
      Exceptional
      Juan-Luis from Spain
      Group
      Junior Double or Twin
      Stayed 3 nights in February 2019

      A gem of a small hotel, with an exceptional restaurant. Amazing staff”

      Excellent location and easy to get to everywhere worth seeing. Food is very good and the restaurant is very highly rated on Trip Advisor, very very good value for money and the staff are so friendly and helpful, they just make the hotel an excellent choice in Hue. Would not want to stay anywhere else in Hue.

      Reviewed September 19, 2019

      See room deals

      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded October 01, 2019
      Hue Serene Palace Hotel
      10.0
      Exceptional
      Gintaras from Lithuania
      Solo traveler
      Superior Double or Twin
      Stayed 2 nights in May 2022

      Exceptional”

      Nice place to stay. Staff helpful, rooms are clean.

      Reviewed May 21, 2022

      See room deals

      9.2
      Exceptional
      Karolina from Austria
      Couple
      Junior Double or Twin
      Stayed 1 night in March 2019

      great location, clean room but loud in the morning from the street”

      Room was clean, breakfast was good, stuff was very helpful, rented motorbike in the good shape. The only bad thing was that we had the room next to the streets and a lot of light from neon outside were coming even with curtains. Also it was quite noisy from the early morning and unfortunately we could here it even when all windows were closed. My recommendation - take earplugs.

      Reviewed April 01, 2019

      See room deals

      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded April 03, 2019
      Hue Serene Palace Hotel
      9.6
      Exceptional
      Lynne from New Zealand
      Solo traveler
      Superior Double or Twin
      Stayed 4 nights in June 2019

      Excellent accomodation”

      Fabulous staff. Centrally located but off main streets and quiet. Breakfasts were excellent. rooms very comfortable and attractive.

      Reviewed June 25, 2019

      See room deals

      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded June 29, 2019
      Hue Serene Palace Hotel
      9.6
      Exceptional
      Renee from Canada
      Couple
      Superior Double or Twin
      Stayed 2 nights in January 2019

      Lovely place to stay in Hué”

      Great room, spacious and clean. Staff very helpful. Good restaurants in proximity.

      Reviewed January 24, 2019

      See room deals

      Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

      Responded January 28, 2019
      Hue Serene Palace Hotel
      9.6
      Exceptional
      Kirsty
      Family with young children
      Family Room (3 Adults)
      Stayed 2 nights in May 2019

      Great staff, always smiling, super helpful, very attentive to our child. ”

      Felt very well looked after, staff went above and beyond. Breakfast was great.

      Reviewed May 19, 2019

      See room deals

      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded May 21, 2019
      Hue Serene Palace Hotel
      9.2
      Exceptional
      Freya from Australia
      Couple
      Superior Double or Twin
      Stayed 1 night in November 2019

      Unexpected gem ”

      What a surprise this hotel was, amazing staff helped us book everything we needed, gave advice on where to go and the best way to get there and greeted us each time as we came and went. Restaurant that is on site was fairly priced, offered sizeable portions and good mix of western and Vietnamese foods! Comfortable rooms, simple in design and decor but still great! Affordable stay and Would highly recommend!!

      Reviewed November 23, 2019

      See room deals

      Dear our valued guests, Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

      Responded November 26, 2019
      Hue Serene Palace Hotel
      9.2
      Exceptional
      peter from Australia
      Solo traveler
      Junior Double or Twin
      Stayed 3 nights in March 2019

      Quiet location with very friendly staff.”

      Gem of a hotel in Hue with exceptional customer service. From arrival I was asked what my plans where and tours arranged with no pressure. The small restaurant which doubles as the breakfast room has a great variety of reasonably priced food which is worth checking out. On checking out I was asked for suggestions for improvements which is a sign that this hotel is open to criticism for on going customer excellence.

      Reviewed March 22, 2019

      See room deals

      Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

      Responded March 23, 2019
      Hue Serene Palace Hotel
      10.0
      Exceptional
      marc-andre from Canada
      Solo traveler
      Deluxe Double or Twin with City View
      Stayed 1 night in July 2020

      Exceptional”

      Really good service and decent authentic breakfast ! Highly recommended !

      Reviewed July 22, 2020

      See room deals

      8.8
      Excellent
      Frank from Canada
      Couple
      Deluxe Double or Twin with City View
      Stayed 2 nights in February 2019

      Great staff”

      We quite enjoyed this hotel. It was clean, modern and conveniently located. While it is located on a side street it is a short walk to the pub/restaurant area and about a pleasant 20 minute walk to the ancient city and market. There is a motorbike rental shop directly across from the hotel...consider a rental to get to DaNang...we read reviews and decided against it opting to hire a driver.....and regretted the decision when we saw the road conditions and traffic; both of which were grossly exaggerated. The restaurant at this hotel is very good, the manager Sally, is outstanding. We would not hesitate to stay here again or to have dinner at the restaurant.

      Reviewed March 13, 2019

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      Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

      Responded March 14, 2019
      Hue Serene Palace Hotel
      9.2
      Exceptional
      Barry from Canada
      Couple
      Deluxe Double or Twin with City View
      Stayed 2 nights in March 2019

      Hue Serene Palace”

      Very nice place! Large nice room with a view of the city. Bathroom was nice and good sized. Staff booked us a good tour and cab when we left. There was a decent breakfast included. Location was okay.

      Reviewed March 10, 2019

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      Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

      Responded March 11, 2019
      Hue Serene Palace Hotel
      8.8
      Excellent
      Koh from New Zealand
      Couple
      Superior Double or Twin
      Stayed 2 nights in February 2019

      Staff asked too many questions”

      I found the staff were too in your face and asked a lot of questions. After arriving at the hotel, we just wanted to go into our room and relax. Instead we were subjected to questioning and tour suggestions for about 10 mins. Perhaps this could be done if requested by guests? The hotel itself was great with very spacious and clean rooms.

      Reviewed March 08, 2019

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      Dear our valued guests, Thank you so much for your sharing about recent stay at Serene Palace. We are very sorry that our staff did not bring you the best feeling about this stay. We will take it seriously and pay more attention to train staff better. Please forgive us for any inconvenience. If you still have any opinions or ideas to help us better, please feel free contact directly to us. Once again, thank you and sorry for any inconvenience. Many thanks & Best regards, Ms. Mary (Tuyet)

      Responded March 08, 2019
      Hue Serene Palace Hotel
      9.6
      Exceptional
      Asgket from Australia
      Couple
      Deluxe Double or Twin with City View
      Stayed 1 night in April 2019

      Great hotel”

      Perfect location and friendly staff

      Reviewed April 28, 2019

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      Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

      Responded May 08, 2019
      Hue Serene Palace Hotel
      8.8
      Excellent
      Juliet from United Kingdom
      Family with young children
      Family Room (3 Adults)
      Stayed 2 nights in April 2019

      Happy stay in Hue”

      The hotel is down a quiet lane a short walk from the hustle and bustle, and our triple room was large and clean with a small balcony. The Reception staff were very helpful and arranged a boat trip to the pagoda and a car to Hoi An (via the sights) for us.

      Reviewed April 09, 2019

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      Dear our valued guests, Good afternoon from Hue Serene Palace Hotel! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

      Responded April 10, 2019
      Hue Serene Palace Hotel
      8.4
      Excellent
      Harshvir from Canada
      Couple
      Superior Double or Twin
      Stayed 2 nights in January 2020

      Great hotel in a good location ”

      Check in was quick. Staff was friendly. Hotel is in a perfect location with 5-7 minutes walk to all the restaurants and bars. Very clean. Breakfast was good.

      Reviewed January 28, 2020

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      Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 8.4/10. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

      Responded February 03, 2020
      Hue Serene Palace Hotel
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