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Mercure Hai Phong
Mercure Hai Phong
Mercure Hai Phong
Mercure Hai Phong
Mercure Hai Phong
Mercure Hai Phong
Mercure Hai Phong

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8.5

Excellent

202 reviews

202 reviews

Housekeeping6
Breakfast2
Fitness Centre2
See map

8.6

Excellent

Location rating score

Excellent location - 850 meters from city center
Parking
FREE
Nearby landmarks
Hai Phong Railway Station 560 m
bể bơi Việt Tiệp 570 m
Hồ An Biên 610 m
Hang Kenh Communal House 650 m
Gui Xe 660 m
Hồ Sen 680 m
Vườn hoa Nguyễn Bỉnh khiêm 810 m
Vườn hoa Nguyễn Văn Trỗi 820 m
Sân vận động Hồ Sen 820 m
Cung văn hóa Thiếu nhi 830 m

Mercure Hai Phong

No.12 Lach Tray Street, Ngo Quyen District, City Center / Sat Market, Haiphong, Vietnam, 180000 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the City Center / Sat Market part of Haiphong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cat Bi International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

560 meters to public transportation

Check-in [24-hour]

Airport transfer

Currency exchange

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.2
Distance to city center2 km
Location rating8.6
Nearest airportCat Bi International Airport (HPH)
Distance to airport5.0 km

Rooms available at Mercure Hai Phong

Twin Privilege Room
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
Enter dates to see prices
King Privilege Room
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Deluxe Apartment
...
  • Room size: 70 m²/753 ft²
  • City view
  • 2 king beds
Enter dates to see prices
Studio with 2 Single Beds
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Suite 1 King Bed
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard 2 Bedroom Apartment
...
  • Room size: 61 m²/657 ft²
  • Street view
  • 2 king beds
Enter dates to see prices
Studio Apartment, 1 Double Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior 2 Single Beds
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior 1 King Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Apartment
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Hai Phong?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Hai Phong?

Mercure Hai Phong is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 486000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Hai Phong also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Hai Phong has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Haiphong with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Hai Phong?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Mercure Hai Phong. A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 15 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Hai Phong?

Mercure Hai Phong features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Mercure Hai Phong?

You may choose an indoor venue for your special gathering. Small or intimate events like birthday parties can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Mercure Hai Phong?

On-site venues and convenient event services make Mercure Hai Phong an ideal choice for hosting events such as seminars, conferences and meetings. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Mercure Hai Phong?

Mercure Hai Phong does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Mercure Hai Phong?

The closest train, metro, or bus station to Mercure Hai Phong is Hai Phong Railway Station, 550 m away.

What restaurants are nearby Mercure Hai Phong?

Restaurants including Texas BBQ, Phono Box and Pronto Coffee are popular in Mercure Hai Phong’s neighborhood which is known as City Center / Sat Market.

What are popular attractions near Mercure Hai Phong?

Mercure Hai Phong’s location in the City Center / Sat Market neighborhood makes it close to famous attractions including Hang Kenh Communal House, Vườn hoa Nguyễn Bỉnh khiêm and Vườn hoa Nguyễn Văn Trỗi.

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See map

Explore the neighborhood

What people love about Mercure Hai Phong

  • 10

    Exceptional

    "Nice and valuable hotel"

    Phuc

    |

    November 9, 2022

  • 10

    Exceptional
    Cleanliness

    "Beautiful and clean hotel."

    Ding

    |

    October 31, 2022

  • 10

    Exceptional

    "Really nice hotel."

    Chris

    |

    October 26, 2022

Overall rating:

8.5

Excellent
202 reviews
Cleanliness
9.0
Facilities
8.5
Location
8.6
Read all reviews >
What travelers say they love:
Prompt housekeeping.
Chia from Singapore
Business traveler
More about Mercure Hai Phong

More about Mercure Hai Phong

Mercure Hai Phong

Whatever your reason for visiting Haiphong, Mercure Hai Phong is the perfect venue for an exhilarating and exciting break away. Wherever you want to go, it's easy in Haiphong with a stay at Mercure Hai Phong, just 4.9 km from Cat Bi International Airport.
The superior services and facilities offered at Mercure Hai Phong will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Haiphong can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Mercure Hai Phong.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Mercure Hai Phong. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Mercure Hai Phong. To enhance your stay, some rooms at the hotel come with air conditioning. The specially-designed rooms at Mercure Hai Phong offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Mercure Hai Phong, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Never let a day go wasted when you're at Mercure Hai Phong with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, spa and sauna. The many offerings at Mercure Hai Phong ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Haiphong, take some time to venture outside of Mercure Hai Phong. Texas BBQ is located 1.4 km away from the hotel for your convenience.

Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

2 mentions

Breakfast

1 mention

Languages spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site

Flame Grill & Bar

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
No.12 Lach Tray Street, Ngo Quyen District, City Center / Sat Market, Haiphong, Vietnam, 180000
Excellent
Location

8.6

Public transportation

  • Hai Phong Railway Station
    560 m
  • Cau Rao Bus Station
    2.7 km

Airports

  • Cat Bi International Airport (HPH)
    5.0 km

Hospital or clinic

  • Bênh viện Phụ sản HP
    1.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    830 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Mercure Hai Phong hotel was officially opened. Accommodation & other Services are available to welcome guests except Apartment 2 bedrooms and Apartment 3 bedrooms which will be ready in coming time"
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee486000 VND
  • Distance from city center2 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)300000 VND

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants1
  • Number of rooms 233
  • Year property opened2012
Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Mercure Hai Phong from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.5
Location8.6
Service8.8
Value for money8.2
High score for Haiphong
Rating
9+ Exceptional (36)
8-9 Excellent (6)
7-8 Very Good (15)
6-7 Good (6)
<6 Below Expectation (11)
Time of the year
Mar - May (12)
Jun - Aug (22)
Sep - Nov (33)
Dec - Feb (7)
All guests (202)
All room types
All languages

Show reviews that mention 

Showing 74 verified guest comments
1234
10.0
Exceptional
Patrick from Vietnam
Couple
Superior 1 King Bed
Stayed 1 night in July 2020

As always great service , great value and helpful staff. Meceur never disappoints. ”

Due to an alarm failure and a good nights sleep we missed the breakfast and the mgt and staff still took time to arrange coffee , croissants and cakes for us.

Reviewed July 15, 2020

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Dear Mr. Partrick, Xin Chao From Mercure Hai Phong, the Flamboyant city. Thank you so much for your comment, serving you is our pleasure. We always try the best to make you feel welcome whenever you stay with us and make you feel as stay at your home. Hope we have chance to welcome you again in the future. Again, thank you so much! Mercure Haiphong,

Responded July 17, 2020
Mercure Hai Phong
10.0
Exceptional
Chia from Singapore
Business traveler
Superior 1 King Bed
Stayed 9 nights in November 2019

Superb Stay”

New hotel. Pleasant friendly staffs. Clean rooms. Excellent location, surrounded by food! Prompt housekeeping. Truely deserves the 5stars given.

Reviewed November 25, 2019

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Dear Chia, Thank you for rating for us on the website, and leaving good comments regarding to our quality service. I am also really glad to pass your comments to our service team including Housekeeping, Food and beverage, and others. We are appreciated for your reviews. However, if there is anything that we can improve to make you feel better and more comfortable on your next stay, then just please let us know. It would be appreciated and helpful for our team. We hope to see you again very soon and your next visit will be as pleasant as the previous one. Sincerely, Trang Nguyen Guest Experience Manager

Responded August 17, 2022
Mercure Hai Phong
10.0
Exceptional
Wernen from Vietnam
Solo traveler
Superior 1 King Bed
Stayed 1 night in December 2020

Location”

Good Location that have better relaxing easy to go anywhere

Reviewed December 21, 2020

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Dear Mr. Wernen, Thank you so much for choosing us as property to serve you. We are trying the best to improve skill to make all guests feel welcome, feel happy whenever they come. Your recommendation will be share to all. We hope to have chance to serve you in future also. Again, thank you so much and have a great day. Mercure Haiphong team,

Responded December 23, 2020
Mercure Hai Phong
9.6
Exceptional
S from Vietnam
Couple
Superior 2 Single Beds
Stayed 1 night in June 2022

Comfortable stay ”

Staff is very nice and helpful, specially Ms. Muio.

Reviewed June 12, 2022

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Dear our valued guest, We love to have chance serving you and better than that, you was satisfied with our service and our staff. We will try the best to improve day by day and hope we have more chance in the future to prove with you what we developed. Wishes you all the best and see you again! Have a great day! BRs, Ms. Dinh

Responded June 14, 2022
Mercure Hai Phong
8.8
Excellent
Art from Vietnam
Solo traveler
Superior 2 Single Beds
Stayed 1 night in June 2022

Always a pleasure to stay here.”

I've stayed in this hotel on more than 6 different occasions, and I will stay again on my next visit to Haiphong. Need I say more?

Reviewed June 05, 2022

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Dear sir, Just a short message enough to make us happy already. We love to hear that you satisfied and will return again. We will learn hard and improve to make you more happy than ever. BRs, Mercure Haiphong,

Responded June 06, 2022
Mercure Hai Phong
8.8
Excellent
from Vietnam
Solo traveler
Superior 1 King Bed
Stayed 1 night in November 2020

Excellent”

Staffs are friendly but the hotel’s room doesn’t look like the pictures in Agoda. Also, the room isn’t 5 stars hotel room.

Reviewed November 14, 2020

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Dear Mr. Võ, Xin chao from Mercure Haiphong. Thank you so much for choosing us this time. Serving you is our pleasure as always. Please kindly noted that all your comments are transferred to concerning department. We also regretted that our facility did not meet your expectation. As we know very well our facility situation so that why Mercure Haiphong team always tried the best to improve our services and hope that it make guests satisfy during their staying. Again, thank you so much for your choosing us and we hope that you can understanding our hearts. We hope in future you still give the chance for us to serve you. Have a great day sir! Mercure Haiphong team!

Responded November 16, 2020
Mercure Hai Phong
8.0
Excellent
Art from Vietnam
Solo traveler
1 Bedroom Apartment
Stayed 2 nights in October 2019

Nice rooms, great restaurant, helpful staff”

I had a very pleasant stay at The Mercure. The room was spacious, clean, and comfortable. Staff were more than friendly and always helpful. The restaurant served a great lunch (I never tried the breakfast). After several months in Vietnam, it was a refreshing change to find a western menu with well prepared dishes, and a pretty good wine list. I will have no problem staying here again on my next visit to Haiphong.

Reviewed October 21, 2019

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Dear Art, Thank you for rating for us on the website, and leaving good comments regarding to our quality service. I am also really glad to pass your comments to our service team especially to Housekeeping, Food and beverage department. We are appreciated for your reviews. However, if there is anything that we can improve to make you feel better and more comfortable on your next stay, then just please let us know. It would be appreciated and helpful for our team. We hope to see you again very soon and your next visit will be as pleasant as the previous one. Yours Sincerely, Trang Nguyen Guest Experience Manager

Responded August 17, 2022
Mercure Hai Phong
8.8
Excellent
Ha from Vietnam
Couple
Superior 2 Single Beds
Stayed 1 night in May 2022

Luxury place in Haiphong”

Place should be stay if you must be stay overnight in Haiphong city

Reviewed June 23, 2022

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Dear Mr/Ms. Ha, Warmest greetings from Mercure Hai Phong! We truly appreciate your feedbacks about the great experience you had with our hotel. Mercure Hai Phong would love to welcome you again in the future. Best Regards, Ms. Ngoc (E-Commerce Executive)

Responded June 24, 2022
Mercure Hai Phong
7.6
Very good
CHIWEI from Vietnam
Couple
Superior 1 King Bed
Stayed 1 night in November 2019

Could have been better. ”

Knowing this is one of the best hotel in Haiphong. Staffs were friendly, but the room I stayed had a slight smell(just like the it hadn’t been used for a long time) and all the furniture and facilities in the room seemed could have better maintained. Most important, the room costed me almost $100, compare other hotels I’ve stayed in Vietnam, I do not think it’s a reasonable price. In my opinion this hotel is overall fine, but needed some improvements for a 5-star one.

Reviewed November 26, 2019

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Dear Mr. Chiwei, Thank you for choosing to stay with us. Regarding to your comments about the smell, furniture and facilities maintenance, I surely pass all these comments to the related departments, including housekeeping and maintenance team. It would be very helpful for us to revise our quality of services and facilities as well as the development process. So, we are really appreciated for all your valued comments. Other than these, if there is anything else we could do to improve, please do not hesitate to let us know anytime. Regarding to the room rate that you feel it was higher than it should be, we will try our best to improve the quality of services as well as facilities, so that it would be valued for your money. For further quires, please do not hesitate to contact me anytime. We look forward to welcoming you back with a better experience. Your sincerely, Nguyen Van Thuy Trang Guest Experience Manager

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Mercure Hai Phong
6.8
Good
Thao from Vietnam
Couple
Superior 1 King Bed
Stayed 1 night in December 2019

Staff friendliness”

Actually the staffs were nice but I just don't feel comfortable when I made a call to reception to get my cup of cappuccino in advanced before I checked out. The way they responded my call was started with "hello" and made me feel impolite. They also didn't confirm that in the hotel no takeout aids when I requested for take away until I came down to FO and checked out. Just a small things but my expectation for a 5 stars hotel was not like that.

Reviewed December 26, 2019

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Dear Ms. Thao, We are truly sorry that your experience was not as good as your expectation, for a 5 stars hotel service. On behalf of our operational team, I do take all of your comments into account to re-consider about our quality service, especially our greeting way as well as taking away service. We do also thank you for letting us know how you feel, so that we can try to improve our service to be better with the hope to satisfy you next time when you come back. Should you need any other assistance, please do not hesitate to contact us anytime. We hope your next time will be more pleasant then the previous one. Your sincerely, Nguyen Van Thuy Trang/ Tracy (Ms.) Guest Experience Manager

Responded December 28, 2019
Mercure Hai Phong
6.0
Gavin from Vietnam
Business traveler
Superior 1 King Bed
Stayed 1 night in June 2020

Terrible welcome and first room ”

Positive - when I asked to leave they offered me an upgrade room which was excellent. Welcome when I arrived there was no one to meet the car or show me in . I was not sure what to do or where to go- Reception was ok although didn’t write room number or show me to lift so I was not sure what to do - had to ride life back to reception to ask for number Bad smell In reception area. Tv wasn’t working in first room I was told that there are some issues with the settings - they did try to fix but could not Breakfast - jams and peanut butter were half empty - a horrid cheese selection - no salt or pepper on table , not shown to a place, waffles and pancakes cold and rubbery - I didn’t want to reheat as they were not fresh and they would not cook fresh for me Hotel cafe was shut 30 kids in the swimming pool so I could not swim If I had known all this I would never have paid the price or stayed here - I remained due to the upgrade

Reviewed June 30, 2020

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Dear Mr.Gavin First of all, I would like to thank you for choosing Mercure Haiphong during your stay and sharing your experience. However, I am so sorry that it has failed your expectations and left the very bad impression on your first stay due to the reckless and unprofessional attitude of Hotel staffs. All of your feedbacks have been carefully noted within our internal teams and related departments who were in charge your booking. Our management board has carefully gone through every single issues popping up during your stay to make sure that such recurring problems would not happen again. Once again, my sincere apology for your bad experience during your stay. Hopefully we will have opportunity in the coming time to welcome you back with commitment in service excellence. Mai Anh (Ms) E-commerce Executive

Responded January 22, 2021
Mercure Hai Phong
6.0
Fatkul from Indonesia
Solo traveler
Superior 1 King Bed
Stayed 1 night in November 2019

Five Star Hotel but....”

The Hotel located at behind the Apartement, so little bit difficult to found the lobby. The price is too expensive, compare with the value & facility of the hotel.

Reviewed November 28, 2019

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Dear Mr. Fatkul, First of all, thank you for choosing us. However, we are really sorry that you didn't have very good experience during your stay. Regarding to our location, I understand that it is a little bit hard to find us at the beginning. However, once you got it, it would be easy for you to come back next time, as most of our guests do. Moreover, since we are a little bit behind, so you can enjoy the quiet atmosphere right in the heart of the city center, that is said by some of our regular guests. Regarding to the price, I would like to offer you a better rate for next stay if you book directly to us Mercure Hai Phong. Please just kindly inform me once you book it, I will inform reservation department to offer you a discount voucher or discount rate. We are really looking forward to seeing you in the near future. Please do not hesitate to contact us if you have any quire. Your sincerely, Trang Nguyen Guest Experience Manager

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Mercure Hai Phong
5.2
Sadaharu from Vietnam
Business traveler
Superior 1 King Bed
Stayed 3 nights in July 2020

Above average”

Not premium

Reviewed July 23, 2020

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Dear Mr. Sadaharu Kato, Firstly, thank you so much for choosing us this time. All comments from guests are our reasons for us to develop and survival. We really want to listen by details which services make you feel disappointed? By that feedback we can improve our self services asap. We hope you can feedback over there soon. Thank you so much and our apologize again! Mercure Haiphong team,

Responded July 23, 2020
Mercure Hai Phong
9.6
Exceptional
Daniel from Vietnam
Couple
Studio Apartment, 1 Double Bed
Stayed 2 nights in September 2018

The hottest and newest 5* Hotel in Hai Phong. Must try”

I have gone to Hai Phong 4x now. This new hotel is by far the best I have been to thus far. Just opened in April, 2018, this hotel is very clean and all about service. I am delighted and extremely happy with my experience. I highly recommend this to all travelers. 1. Room is beautiful. 2. Brand new ammenities 3. View of the city is great 4. Gym is workable 5. Skybar and Spa was not open but definitely a try when I come back 6. Staff- FANTASTIC! great crew here.

Reviewed September 24, 2018

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Dear Mr. Daniel, I would like to thank you for taking time to write such a positive review about our hotel. We are delighted to know that you enjoyed our room as much as other outlets. I've shared with our team your beautiful comments which help us to keep up the motivation for the daily good work. Mercure Hai Phong generally appreciate your great support, should you travel to this part of Vietnam again, I look forward to personally welcoming you back to our hotel when our Cloud 28th Skybar and Spa are fully open. All the best and safe travels ahead ! Minh Thu (Autumn) Guest Experience Manager

Responded September 24, 2018
Mercure Hai Phong
9.6
Exceptional
Frederic from Germany
Business traveler
Superior 1 King Bed
Stayed 1 night in September 2018

Good”

New and Nixe hotel, great breakfast ans Restaurant. Great Views from the rooms. Nice Staff. Recommended!

Reviewed September 15, 2018

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Xin Chào Mr. FREDERIC, Thank you so very much for spending time staying with us and sharing your experience. We are pleased to learn that you enjoy our city view from the hotel room as much as the food quality. The team is working passionately everyday to engage with customer expectation, and we appreciate your recognition. Looking forward to welcoming you back to Mercure Hai Phong very soon and allow us to take this chance to wish you a nice weekend and safe travels ahead. Minh Thu (Autumn) Guest Experience Manager

Responded September 15, 2018
Mercure Hai Phong
5.2
JAEYUP from South Korea
Business traveler
Superior 2 Single Beds
Stayed 3 nights in December 2018

Above average”

expensive than other hotels in Hai phong...

Reviewed December 14, 2018

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Xin Chào M. JAEYUP, Warmest greetings from Mercure Hai Phong ! We thank you very much for having spent your time staying and sharing with us your experience. We apologize if you found our price is not reasonable enough, however, please rest assured that providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We sincerely hope that we will have a new opportunity to welcome you back again and demonstrate our commitment in service excellence. Very Best, Minh Thu (Autumn) Guest Experience Manager

Responded December 17, 2018
Mercure Hai Phong
8.0
Excellent
Nguyen from Vietnam
Solo traveler
Superior 1 King Bed
Stayed 2 nights in September 2018

AN SANG THAT VO VAN !”

AN SANG THAT VO VAN !

Reviewed December 07, 2018

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Xin Chào Quý khách, Cám ơn Quý khách đã chia sẻ trải nghiệm của mình với khách sạn Mercure Hải Phòng. Chúng tôi rất xin lỗi vì bữa sáng đã không hợp khẩu vị Quý khách. Tại Mercure, chúng tôi nỗ lực để đem lại một trải nghiệm về dịch vụ vượt trội cho mọi khách hàng; do đó ý kiến phản hồi của quý khách có ý nghĩa vô cùng quan trọng đối với chúng tôi. Quý khách hãy tin tưởng rằng chúng tôi đang áp dụng những biện pháp thích hợp để giải quyết vấn đề và không để lặp lại trong tương lai. Chúng tôi thực sự hy vọng quý khách sẽ cho chúng tôi cơ hội để phục vụ quý khách tốt hơn trong tương lai gần. Minh Thu (Autumn) Guest Experience Manager

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Mercure Hai Phong
10.0
Exceptional
Lương from Vietnam
Business traveler
Superior 2 Single Beds
Stayed 3 nights in June 2020

Good staff”

Ok

Reviewed June 29, 2020

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Dear chị Lương, Mercure Hải Phòng trân trọng cảm ơn ý kiến đóng góp của chị Lương. Bên em đã và đang luôn luôn cố gắng hoàn thiện dịch vụ để đáp ứng nhu cầu của khách. Rất mong sẽ có dịp đón tiếp chị Lương quay lại khách sạn trong thời gian tới ạ. Chúc chị một ngày thành công. Mercure Hải Phòng,

Responded July 23, 2020
Mercure Hai Phong
2.0
Eduardo from Vietnam
Solo traveler
Superior 1 King Bed
Stayed 1 night in October 2018

Low standardad”

Not clean, damaged

Reviewed October 16, 2018

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Dear Mr. EDUARDO, Greetings from Mercure Hai Phong team! Thank you very much for having spent time leave us a feedback. We appreciate your valuable time and I'm sorry to hear that your stay has not been satisfactory. Allow us to send you the sincerest apologies for whatever has disappointed your experience. Your constructive feedback has been shared with Housekeeping team to assure that more details have been paid attention to. If you come back to this part of Vietnam again, me and team are more than happy to welcome you back with improvement! Have a nice evening safe travels ahead! Minh Thu(Autumn) Guest Experience Manager

Responded October 16, 2018
Mercure Hai Phong
10.0
Exceptional
erwan from Malaysia
Solo traveler
Superior 1 King Bed
Stayed 2 nights in October 2022

Perfect”

Perfect. Nothing to complaint.

Reviewed November 28, 2022

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Dear Mr. Erwan, Thank you so much for your maximum voting review. We happy to hear that you do not have any disappointed during your staying in Mercure Haiphong. Hope that you will not forget and will always choose us for your next staying. Have a great day! BRs, Mercure Haiphong

Responded November 29, 2022
Mercure Hai Phong
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