Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

NU Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at NU Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, NU Hotel has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Bintulu with private transportation, the hotel can arrange both taxis or car rental.

Start your mornings right, with the continental and buffet breakfast options offered at NU Hotel. There's an additional charge of 20 MYR for adults and 14 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

NU Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and western. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at NU Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

On-site venues and convenient event services make NU Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 160 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

NU Hotel does permit smoking in some areas and is not 100% smoke-free.

Restaurants including Mid Valley Seafood, Apple Restaurant and Eve Garden are popular in NU Hotel’s neighborhood which is known as Bintulu City Center.

Shopping options in NU Hotel’s Bintulu City Center neighborhood include Park City Mall and Bintulu Commerce Square Mall.

NU Hotel’s location in the Bintulu City Center neighborhood makes it close to famous attractions including Taman Tumbina, Bintulu History and Cultural Corridor and Monument Council of State.

NU Hotel’s Bintulu City Center neighborhood also includes Pantai Temasya Tanjung Batu.

NU Hotel’s nearby natural sights include Mount Dulit and Hose Mountain located in the same Bintulu City Center area.