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Palazzo Caracciolo Napoli - MGallery
Palazzo Caracciolo Napoli - MGallery
Palazzo Caracciolo Napoli - MGallery
Palazzo Caracciolo Napoli - MGallery
Palazzo Caracciolo Napoli - MGallery
Palazzo Caracciolo Napoli - MGallery
Palazzo Caracciolo Napoli - MGallery

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8.2

Excellent

2,105 reviews

2,105 reviews

Housekeeping4
Food & Dining1
Breakfast1
See map

7.2

Very good

Location rating score

Very good location - 30 meters from city center
Exceptional for walking
Walkable places
Chiesa dei Santi Apostoli

70 m

Chiesa di San Giovanni a Carbonara

170 m

Parco Re Ladislao

190 m

Museo Diocesano Napoli

210 m

Chiesa di Santa Maria Donnaregina Nuova

210 m

Popular landmarks
Underground Naples

570 m

Via San Gregorio Armeno

620 m

Museo Cappella Sansevero

800 m

Museo Archeologico Nazionale di Napoli

920 m

Spaccanapoli

1.1 km

Closest landmarks
Biblioteca Statale Oratoriana dei Girolamini

320 m

Guglia di San Gennaro

320 m

Duomo di Napoli

320 m

Scattografico

330 m

Museo del Tesoro di San Gennaro

330 m

Palazzo Caracciolo Napoli - MGallery

112, Via Carbonara, Historical Center, Naples, Italy, 80139 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Historical Center part of Naples, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Museo Cappella Sansevero. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

570 meters to public transportation

Front desk [24-hour]

Airport transfer

310 meters to Duomo di Napoli

Free Wi-Fi in all rooms!

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Hot tub

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Naples every 25 minutes on Agoda.com
Value for money8.2
Distance to city center0 KM
Location rating7.2
Nearest airportNaples International Airport (NAP)
Distance to airport4.1 km

Rooms available at Palazzo Caracciolo Napoli - MGallery

Excellent
Room comfort & quality

9

Superior Double Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
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Superior Twin Room
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
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Junior Suite Double bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed
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Deluxe Double Room
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
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Family Suite - 2 Connected Standard Rooms
...
  • Room size: 30 m²/323 ft²
  • 2 double beds
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Junior Suite Standard
...
  • Room size: 20 m²/215 ft²
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King Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 king bed
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Family Suite
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 queen beds
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Superior Single Room
...
  • Room size: 12 m²/129 ft²
  • Shower
  • 1 single bed
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Junior Twin Suite
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at Palazzo Caracciolo Napoli - MGallery?

Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palazzo Caracciolo Napoli - MGallery?

Palazzo Caracciolo Napoli - MGallery is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 30 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. Parking is available for an additional charge. Parking options include a full-service valet for total ease.

Is breakfast offered at Palazzo Caracciolo Napoli - MGallery?

Start your mornings right, with the continental and buffet breakfast options offered at Palazzo Caracciolo Napoli - MGallery. Adults can enjoy breakfast offered with an additional charge of 15 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Palazzo Caracciolo Napoli - MGallery?

Palazzo Caracciolo Napoli - MGallery features an on-site restaurant for your dining convenience.

What is the smoking policy at Palazzo Caracciolo Napoli - MGallery?

Palazzo Caracciolo Napoli - MGallery does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Palazzo Caracciolo Napoli - MGallery?

The closest train, metro, or bus station is Piazza Cavour Railway Station, 570 m away from Palazzo Caracciolo Napoli - MGallery.

What restaurants are nearby Palazzo Caracciolo Napoli - MGallery?

Palazzo Caracciolo Napoli - MGallery’s neighborhood is Historical Center which includes popular restaurants such as M Gallery Palazzo Caracciolo, Ristorante La Cucina and Pasticceria Bar Al Capriccio.

What popular shopping places are close to Palazzo Caracciolo Napoli - MGallery?

Palazzo Caracciolo Napoli - MGallery is located in Historical Center area which features shopping places such as Quadreria dei Girolamini, La Smorfia di Paolella Fabio and Gambardella Vincenzo.

What are popular attractions near Palazzo Caracciolo Napoli - MGallery?

Palazzo Caracciolo Napoli - MGallery is located in Historical Center area, which is famous for attractions such as Museo Cappella Sansevero, Underground Naples and Via San Gregorio Armeno.

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Explore the neighborhood

What people love about Palazzo Caracciolo Napoli - MGallery

  • 7.6

    Very good
    Location

    "close to amazing pizza places!"

    PADMA

    |

    May 15, 2022

  • 8.4

    Excellent

    "We stayed at discounted price, so the hotel was a good value for money."

    Inna

    |

    December 25, 2021

  • 9.6

    Exceptional

    "it was my wife birthday, hotel gave us a very nice Baba."

    cheuk

    |

    June 30, 2019

Overall rating:

8.2

Excellent
2,105 reviews
Cleanliness
9.1
Facilities
7.6
Location
7.2
Read all reviews >
More about Palazzo Caracciolo Napoli - MGallery

More about Palazzo Caracciolo Napoli - MGallery

Palazzo Caracciolo Napoli - MGallery

Check out all the many sightseeing choices in Naples when you stay at Palazzo Caracciolo Napoli - MGallery, which puts you close to all the famous landmarks.
Enjoy all that Palazzo Caracciolo Napoli - MGallery has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Palazzo Caracciolo Napoli - MGallery.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Palazzo Caracciolo Napoli - MGallery provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and toiletries available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Palazzo Caracciolo Napoli - MGallery. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Palazzo Caracciolo Napoli - MGallery. A relaxing end to every day is possible with a visit to the massage, hot tub, solarium, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room and hiking trails. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

An array of attractions are a must-see while visiting Naples. Be sure to visit Via San Gregorio Armeno located 610 m away, an item on every checklist of those who travel to Naples. A great museum trip can be had at Museo Archeologico Nazionale di Napoli located 920 m away, with local art that provides a sense of the region.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Breakfast

5 mentions

Housekeeping

2 mentions

Food & Dining

1 mention

Swimming Pool

1 mention

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Solarium
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • Allergy-free rooms
  • Cat-friendly
  • CCTV outside property
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Private bathroom
  • Radio
  • Safety/security feature
  • Satellite/cable channels
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Italian
  • Gluten-free
  • Buffet
Restaurants on site

La Cucina

  • Cuisine: Italian
  • Menu: Buffet
Location
112, Via Carbonara, Historical Center, Naples, Italy, 80139
Very good
Location

7.2

Airports

  • Naples International Airport (NAP)
    4.1 km 17 min drive
  • Foggia Gino Lisa Airport (FOG)
    125.3 km

Public transportation

  • Piazza Cavour Railway Station
    570 m
  • Museo Metro Station
    820 m

Hospital or clinic

  • Farmacia Dottori di Maggio
    500 m

Convenience store

  • Crai Mini Market
    550 m

Cash withdrawal

  • ATM
    220 m
What's nearby

Popular landmarks

  • Underground Naples
    570 m
  • Via San Gregorio Armeno
    620 m
  • Museo Cappella Sansevero
    800 m
  • Museo Archeologico Nazionale di Napoli
    920 m
  • Spaccanapoli
    1.1 km
  • Catacombe di San Gennaro
    2.1 km
  • Teatro di San Carlo
    2.3 km
  • Galleria Borbonica
    2.5 km
  • Castel dell'Ovo
    3.3 km
  • Lungomare Caracciolo
    3.7 km

Nearby landmarks

  • Chiesa dei Santi Apostoli
    70 m
  • Chiesa di San Giovanni a Carbonara
    170 m
  • Parco Re Ladislao
    190 m
  • Museo Diocesano Napoli
    210 m
  • Chiesa di Santa Maria Donnaregina Nuova
    210 m
  • Madre · museo d'arte contemporanea Donnaregina
    250 m
  • Made in Cloister
    260 m
  • Chiesa Santa Maria Donnaregina Vecchia
    260 m
  • Castel Capuano
    270 m
  • Chiesa Santa Caterina a Formiello
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee30 EUR
  • Distance from city center0 KM

Extras

  • Breakfast charge (unless included in room price)15 EUR
  • Daily Internet/Wi-Fi fee0 EUR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 138
  • Room voltage220
Property announcements

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Palazzo Caracciolo Napoli - MGallery from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness9.1
Facilities7.6
Location7.2
Room comfort and quality9.0
Service8.8
Value for money8.2
High score for Naples
Rating
9+ Exceptional (14)
8-9 Excellent (15)
7-8 Very Good (14)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (16)
Jun - Aug (23)
Sep - Nov (8)
Dec - Feb (6)
All guests (72)
All room types
All languages

Show reviews that mention 

Showing 53 verified guest comments
123
9.0
Exceptional
Evelyn from United States
Solo traveler
Superior Twin Room
Stayed 10 nights in June 2015

Safety and Value”

Hotel safety, location is full of character, well kept building.

Second time to stay at Palazzo Caracciolo. Last year stayed 2 nights, June 2015 stayed 10 nights. Two women vacationers over 50. Though neighborhood is a bit rough using safety common sense we were able to enjoy a glimpse into the average Napoli life. We walked all through the central historic district. Walked to Garibaldi Station to get metro and also train to Sorrento. In Sorrento took Bus to Almafi and Positano. Every afternoon came back to Palazzo Caracciolo beauty and felt safe. Staff is professional and very helpful at front desk. Housekeeping service is exceptional, laundry was perfect. Comfort level is wonderful. I would go back again without thinking twice. Value exceeds price.

Reviewed July 01, 2015

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8.3
Excellent
Caroline from France
Couple
Superior Double Room
Stayed 1 night in April 2014

Lovely cosy room but staff needs improvement...”

Cozy room, central location

We stayed one night in a Superior room at the Palazzo Caracciolo just after the Easter weekend and the quality/price ration was hence very good as it was off-peak. The room was spacious and lovely with a very cozy feel and a comfortable bed. The negative points though were that the staff was not very friendly and seemed to think that professionalism excludes friendliness and making guests feel welcome, we noticed that immediately when we checked in. The second day was definitely worse when we went to the restaurant for breakfast and were not even greeted by the only waiter who then refused in a very impolite way to give us another table after he had quickly assigned us a table just next to the opened restaurant door (the day was grey and windy and we even wonder how a table could have been placed just at the entrance of the restaurant where everyone is walking in and out). The breakfast room was not full and a few tables just needed to be cleaned up but the waiter clearly didn't want to bother. A second waiter showed up after a while, however the service was terrible (no refill of sugar and jams on the table neither before nor after we sat, same thing with forks, knives etc...). That spoilt our whole image of the hotel and despite we really liked the room we're not sure we'll be back in that hotel.

Reviewed May 01, 2014

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9.6
Exceptional
cheuk from Hong Kong SAR, China
Couple
Superior Twin Room
Stayed 1 night in June 2019

nice location with good service”

The location is very good. It is not far from Napoli central station, just took around 15 mins. Also, the hotel is the historical site. The decoration is very nice. Because it was my wife birthday, hotel gave us a very nice Baba. The water current is strong enough. But I don't know if it is because of hotel or booking from here, no kittle is in the room, even borrow from the hotel.

Reviewed June 30, 2019

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10.0
Exceptional
John from United States
Couple
Superior Double Room
Stayed 1 night in November 2016

Historic Napoli”

Excellent location to visit the historic area of Naples. Room was clean and up to date. Breakfast was incredible. Staff was super attentive. Restored palazzo setting was great.

Reviewed November 18, 2016

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9.7
Exceptional
Nelson from Australia
Couple
Superior Double Room
Stayed 3 nights in March 2015

Pristine hotel in the midst of mess”

Cleanliness, staff performance, location

Naples has got to be the most dirty city ever! We walked down the streets and felt very scared for our body pouches with our money inside. Random people will come really close to you. Naples is a beautiful city, if you can ignore the mess. We loved the bustle and history of the city, as well as being the gateway to Sorrento and the Amalfi Coast. The hotel itself was a holiday away from the garbage piling up on the streets. It was clean, the staff were professional and helpful, and the breakfast options were huge. We stayed in a loft with some stairs that led to the bedroom, that was interesting. We had breakfast and cocktails at night in the main dining hall and it was an amazing experience. However, if you don't smoke, you might find the smell off-putting. Because the 'tent' wa as covering the ceiling, my wife couldn't take the smell of the cigarettes. All in all, an amazing stay! It was a very sweet part f

Reviewed March 25, 2015

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9.3
Exceptional
Loic from France
Couple
Stayed 1 night in April 2010

nice & quiet surprise in a chaotic area”

calm and clean nice new rooms / bathrooms cheap very good breakfast nice staff 10 minutes driving from the airport, but still in the center (Centro Storico)
area is not the safest of Naples if you're driving and have a car to park... but it's pretty common in Naples.

We stayed there 2 nigths in 2 different rooms - a deluxe (duplex !) and a classic. Both were very very nice rooms, the classic even had a terrasse on the large patio and the duplex room was very well done. Brand new hotel with a number of really good points: nice and helpful staff, nice well-sized rooms, extremely good breakfast and pretty cheap given quality of stay. The area is a little scary / chaotic at first sight for a newcomer in Naples but it is actually a very lively and easy-going area. Lots of small restaurants and shops around. Just don't come with your car: it's nearly impossible to park and the area is known for having a lot of thefts. Entrance of the hotel is guarded 24/7 by security staff.

Reviewed April 07, 2010

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8.7
Excellent
KA from Hong Kong SAR, China
Couple
Superior Double Room
Stayed 2 nights in July 2013

A hotel with nice decor and great breakfast buffet”

Central location, nice ambience, good breakfast buffet

The experience of my stay was great as the room we stayed was nicely decor with warm ambience. The foods provided in breakfast buffet were delicious and with quite a number of varieties, including four choices of fresh juices, fresh fruits, Parma ham, different choices of pastries and cold cuts. The hotel is centrally located within walking distance to Stazione Napoli Centrale where we could take trains to Pompeii.

Reviewed July 14, 2013

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8.3
Excellent
Ryan from Australia
Couple
Stayed 1 night in June 2012

Great hotel, brilliant stay”

Comfy bed, great location, friendly staff

We stayed here for one night at the end of our week trip in italy before departing via Naples airport in the morning. The hotel was in a great spot for a potter through the 13th-century historic district which was perfect for us. The hotel had a lovely, clean interior and the staff were amazing. They even suggested some of their favourite dinner spots for the evening. I;d certainly stay in this hotel again.

Reviewed June 13, 2012

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9.2
Exceptional
Sharon from Australia
Couple
Superior Twin Room
Stayed 2 nights in May 2019

Hotel with a history of its own...”

Nice hotel in the middle of chaotic Naples. The room was very clean and beautifully decorated. The restaurant was like another tourist attraction with delicious food. Must stay in Naples!

Reviewed May 29, 2019

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8.0
Excellent
Joachim from Norway
Couple
Stayed 1 night in July 2012

nice hotel with good location”

new rooms!

my wife and I stayed here for one night! we enjoyed the hotel which has a beautiful garden in the back with lemon trees. staff was polite and helpful. rooms where ok sized and clean. best things is that the room felt new. we ordered a taxi from the hotel to the airport. the hotel offered a flat fee of 15 euro to the airport which is ok prize. on taxi meter you could end up paying 20-25 euros. staff was also helpful with carrying the luggage. and it is located right next to old town napoli with its great pizzerias!

Reviewed July 19, 2012

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7.6
Very good
albrecht from Germany
Business traveler
Junior Suite Double bed
Stayed 1 night in September 2016

good location , slightly overpriced”

a good place with friendly staff , though the price is on the higher side which does not reflect in the roomquality....but its not easy to find good prices in naples

Reviewed September 30, 2016

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6.7
Good
Costin from Romania
Solo traveler
Stayed 5 nights in January 2012

Great hotel with not so great sourroundings”

Nice rooms on two levels with the bed up on the stairs, clean and modern, breakfast included means you can have it in the room with no extra cost

a real old palazzo turned into a nice hotel with excellent rooms, staff is friendly and helpful. i recommend this hotel for any business trip or even if you would like to spend time in your room. the surrounding are not so great and you should consider either to rent a car or take a taxi with preorder, especially at night.

Reviewed February 13, 2012

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7.7
Very good
Chan from United Kingdom
Couple
Superior Double Room
Stayed 1 night in May 2015

Good value for money if you're ok with location”

Overall ambience, reasonable rates and cleanliness

We stayed just for one night in transit to Capri. The hotel is very comfortable but just that it's not in the city centre of Napoli.

Reviewed July 22, 2015

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8.0
Excellent
Elizabeth from United States
Solo traveler
Superior Double Room
Stayed 6 nights in September 2014

Modernized Palace”

Beautiful, everyone knew where it was, interesting neighborhood

Some have said the staff were cold, but I think they were often baffled by travelers' expectations. With a few smiles to soften them up, I found them friendly and accommodating. They need training in mastering more of the facts of this intricate city, such as opening and closing times of sights, but they were always glad to check on the internet. Not everyone was profient in English, especially at night, but the day clerks did speak English well. The restaurant is excellent,and as I am alone and old and hesitated to walk the neighborhood at night, I was happy to enjoy dinner in the lovely candle-lit courtyard. Size of portions was fine for me; younger people might find them small. Yes, internet was below par. Probably not the fault of the hotel, but the system. I would love to go back.

Reviewed September 26, 2014

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8.7
Excellent
Wendy from Malaysia
Family with teens
Stayed 2 nights in October 2012

Lovely hotel in central area. Great standards ! ”

General standard of hotel

hotel location is great and a short walk to main areas . staff are very helpful and willing to assist. very reasonable priced too. highly recommended !

Reviewed November 11, 2012

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8.0
Excellent
Elizabeth from Hong Kong SAR, China
Group
Stayed 3 nights in January 2012

Beautiful hotel”

Good size room, great food and good service

Our stay was wonderful with a beautiful duplex room. The restaurant offers great food - breakfast, lunch and dinner. The staff were wonderful and helpful. Only issues we had were the room wasn't well soundproofed, the noise from airplane, traffic was quite loud. In room wifi services cost 7 Eur for our stay which isn't bad, but then, we have to log in everytime and have to recharge the wifi account every 24 hours. There ought to be a better wifi connection for such a nice hotel.

Reviewed February 06, 2012

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8.8
Excellent
David from United States
Couple
Stayed 1 night in June 2016

Loved it”

Wonderful building, felt safe. Really good service from staff, over the top helpful. Close enough to airport to be our departure last night hotel for early flight

Reviewed June 12, 2016

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8.0
Excellent
Lee from Hong Kong SAR, China
Couple
Stayed 4 nights in July 2010

money worth stay”

clean and tidy

The hotel was clean, tidy and morden. The staff were polite, nice and helpful. However, the location was a little bit far away from train station and when we come back from train station to the hotel at night time (around 9 pm - 11 pm), the way was dark. Therefore, please don't travel alone at night.

Reviewed September 20, 2010

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7.2
Very good
Paul from United Kingdom
Couple
Superior Double Room
Stayed 1 night in July 2018

Really average ”

Breakfast was disappointing. This hotel is not far from the station but it’s not the best area. The rooms are really small and the air con is not great. The hotel is not a great option.

Reviewed July 22, 2018

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Dear Paul, Thank you very much for your preference while staying in Naples. We are regret if our breakfast with its wide selection of local products and Neapolitan specialties did not meet your expectations, if you had reported it to us, we wuold have been pleased to satisfy you with any request. As for the room, Palazzo Caracciolo dispose of 146 rooms, different one from the other, able to satisfy all our guests preferences, we are sorry that you may have not enjoyed your room, and would have been eager to offer a different accommodation, had we known of your dissatisfaction. Palazzo Caracciolo is located in the middle of the old town, this neighborhood is an exceptional point to enjoy the heart of Naples and to live an authentic experience; we really hope you will be returning in the future in our beautiful city so that we can meet personally and share special tips over the hidden gems of this city. Warm regards Martina Somma Assistant to GM

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Palazzo Caracciolo Napoli - MGallery
9.3
Exceptional
Douglas from United Kingdom
Couple
Superior Double Room
Stayed 3 nights in April 2015

Stunning Hotel”

Room, design, decor

Stayed for 3 nights, fantastic hotel with great attentive staff.

Reviewed April 16, 2015

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