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PARKROYAL Penang Resort
PARKROYAL Penang Resort
PARKROYAL Penang Resort
PARKROYAL Penang Resort
PARKROYAL Penang Resort
PARKROYAL Penang Resort
PARKROYAL Penang Resort

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8.7

Excellent

14,983 reviews

14,983 reviews

Breakfast314
Housekeeping296
Beach220
See map

8.9

Excellent

Location rating score

Excellent location - 90 meters to the beach
Parking
FREE
Popular landmarks
Batu Ferringhi Beach 90 m
Escape Theme Park 4.2 km
Entopia 4.3 km
Kek Lok Si Temple 8.6 km
Cheong Fatt Tze - The Blue Mansion 11.3 km
Armenian Street 11.8 km
Khoo Kongsi 12.0 km
Penang Fort Cornwallis 12.1 km
Pinang Peranakan Mansion 12.1 km
Chew's Jetty 12.4 km
Nearby landmarks
Batu Ferringhi Beach 90 m
Klinik 1 Malaysia 120 m
Batu Feringghi Night Market 180 m
Yahong Art Gallery 230 m
Klinik Feringgi 250 m
Bora Bora by Sunset 360 m
Batu Ferringhi Night Market 520 m
Khaleel Noor Mart 830 m
Teluk NIbung 1.1 km
Raz Kashmir Crafts 1.1 km

PARKROYAL Penang Resort

Batu Ferringhi Beach, Batu Ferringhi, Penang, Malaysia, 11100 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Batu Ferringhi part of Penang, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Pinang Peranakan Mansion as well as Batu Ferringhi Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

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Highlights

120 meters to Batu Ferringhi Beach

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

29 travelers have booked today.

Value for money8.4
Distance to city center12 km
Location rating8.9
Nearest airportPenang International Airport (PEN)
Distance to airport19.8 km

Rooms available at PARKROYAL Penang Resort

Excellent
Room comfort & quality

8.3

Suite
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
Enter dates to see prices
Lanai Suite
...
  • Room size: 62 m²/667 ft²
  • Partial ocean view
  • 1 king bed
Enter dates to see prices
Premier Sea View Twin Suite
...
  • Room size: 85 m²/915 ft²
  • Partial sea view
  • 2 single beds
Enter dates to see prices
Premier Sea View King Room
...
  • Room size: 34 m²/366 ft²
  • Partial sea view
  • 1 king bed
Enter dates to see prices
Deluxe King
...
  • Room size: 33 m²/355 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
2-Bedroom Family Sea View
...
  • Room size: 62 m²/667 ft²
  • Partial sea view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Superior
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 33 m²/355 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Deluxe Sea Facing Twin Room
...
  • Room size: 33 m²/355 ft²
  • Partial sea view
  • 2 single beds
Enter dates to see prices
Deluxe Sea Facing King Room
...
  • Room size: 33 m²/355 ft²
  • Partial sea view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at PARKROYAL Penang Resort?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to PARKROYAL Penang Resort?

PARKROYAL Penang Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 185 MYR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at PARKROYAL Penang Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, PARKROYAL Penang Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Penang with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at PARKROYAL Penang Resort?

Wake up to a great buffet breakfast at PARKROYAL Penang Resort. There's an additional charge of 70 MYR for adults and 35 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at PARKROYAL Penang Resort?

PARKROYAL Penang Resort features 3 on-site restaurants for your dining convenience. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts is served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can special events be hosted at PARKROYAL Penang Resort?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at PARKROYAL Penang Resort. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at PARKROYAL Penang Resort?

On-site venues and convenient event services make PARKROYAL Penang Resort an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 200 people. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at PARKROYAL Penang Resort?

PARKROYAL Penang Resort does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby PARKROYAL Penang Resort?

PARKROYAL Penang Resort’s neighborhood is Batu Ferringhi which includes popular restaurants such as Cinnamon Asian Kitchen, Lazeez Restaurant and Seaview Sizzle.

What popular shopping places are close to PARKROYAL Penang Resort?

PARKROYAL Penang Resort is located in Batu Ferringhi area which features shopping places such as Batu Ferringhi Night Market, Batu Feringghi Night Market and Yahong Art Gallery.

What are popular attractions near PARKROYAL Penang Resort?

PARKROYAL Penang Resort is located in Batu Ferringhi area, which is famous for attractions such as Penang Tropical Spice Garden, cfdddvc and Tropical Spice Garden.

What popular beaches are close to PARKROYAL Penang Resort?

PARKROYAL Penang Resort is located in the Batu Ferringhi area, which includes Batu Ferringhi Beach, Moonlight Bay Beach and Miami Beach.

What popular natural sightseeing spots are close to PARKROYAL Penang Resort?

PARKROYAL Penang Resort is located within Batu Ferringhi, which makes it conveniently close to natural sights including Teluk NIbung, Chin Farm (Batu Ferringhi) Waterfall and Teluk Pisang.

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Explore the neighborhood

What people love about PARKROYAL Penang Resort

  • 10

    Exceptional

    "Thankyou for the best hospitality."

    Sharifah

    |

    September 22, 2022

  • 10

    Exceptional

    "Good for family holiday."

    Azfar

    |

    September 21, 2022

  • 8.4

    Excellent
    Cleanliness

    "Great & clean place for a family vacation!"

    Ravin

    |

    September 20, 2022

Property ranking|Compared to 2,498 Penang properties
See all rankings
Room comfort score
8.3/10
Location score
8.9/10
Service score
8.8/10
Couples review score
8.7/10
Better than
97
%
of Penang properties
Better than
94
%
of Penang properties
Better than
94
%
of Penang properties
Better than
94
%
of Penang properties
Overall rating:

8.7

Excellent
14,983 reviews
Cleanliness
8.8
Facilities
8.9
Location
8.9
Read all reviews >
What travelers say they love:
Enjoyed my time there and breakfast buffet was good.
Ummu from Malaysia
Group
More about PARKROYAL Penang Resort

More about PARKROYAL Penang Resort

PARKROYAL Penang Resort

Appreciate the beautiful coastal shore of Penang when you stay at PARKROYAL Penang Resort.
Enjoy all that PARKROYAL Penang Resort has to offer! Free internet access provided within the resort keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Penang is made even more convenient with the taxi, car hire and shuttle services available at the resort.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the resort's ticket service and tours. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the PARKROYAL Penang Resort. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at PARKROYAL Penang Resort provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the resort, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at PARKROYAL Penang Resort, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at PARKROYAL Penang Resort. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at PARKROYAL Penang Resort including kosher and halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at PARKROYAL Penang Resort. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the steam room, located right in the resort. Don't forget to make a visit or two to the resort's pool.
At PARKROYAL Penang Resort, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the resort's poolside bar. Burn off you vacation calories with a quick visit to the resort's fitness facility. Beat the hot weather with cooling water activities like fishing, non-motorized water sports and motorized water sports. Enjoy some water sports with watersports equipment rentals, boats, canoes and water park provided by PARKROYAL Penang Resort.
Available in-house recreation activities include horse riding. Challenge your travel group members or other guests to competitive fun, with the resort's dart board, ping-pong table and hiking trails. Family time on relaxed evenings is easy with the resort's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Penang has to offer! A full day's itinerary in PARKROYAL Penang Resort often starts with a stop at Chew's Jetty located 12.3 km away. Be sure to stop by Cheong Fatt Tze - The Blue Mansion located 11.3 km away, one of the most famous of all local landmarks.


Reasons to stay here

Compared to other accommodations in Penang, facilities here are rated higher than 97% of them.
Compared to the city's accommodation options, this resort scored higher than 99% of them for food and dining.
According to guests who stayed here, this resort's room comfort is rated higher than 96% of other accommodations in Penang.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

457 mentions

Swimming Pool

421 mentions

Beach

298 mentions

Housekeeping

148 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
  • Tamil

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Canoeing
  • Dart board
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Horseback riding
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water park
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Halal
  • Vegetarian
  • Gluten-free
  • Kosher
  • Buffet
Restaurants on site

Cinnamon Asian Kitchen

  • Cuisine: Asian, Local, Malaysian
  • Menu: Buffet, A-la-carte

Gustoso

  • Cuisine: Italian
  • Menu: Buffet

Gustoso By The Beach

  • Cuisine: Italian
  • Menu: Buffet

Javana Lounge

  • No additional information available

Sunset Bar

  • No additional information available
Location
Batu Ferringhi Beach, Batu Ferringhi, Penang, Malaysia, 11100
Excellent
Location

8.9

Airports

  • Penang International Airport (PEN)
    19.8 km 52 min drive
  • Sultan Abdul Halim Airport (AOR)
    82.4 km

Public transportation

  • Penang Hill Railway Station
    7.9 km
  • Komtar Bus Terminal
    11.3 km

Hospital or clinic

  • Klinik 1 Malaysia
    120 m

Shopping

  • Batu Ferringhi Night Market
    520 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    990 m
What's nearby

Popular landmarks

  • Batu Ferringhi Beach
    90 m
  • Escape Theme Park
    4.2 km
  • Entopia
    4.3 km
  • Kek Lok Si Temple
    8.6 km
  • Cheong Fatt Tze - The Blue Mansion
    11.3 km
  • Armenian Street
    11.8 km
  • Khoo Kongsi
    12.0 km
  • Penang Fort Cornwallis
    12.1 km
  • Pinang Peranakan Mansion
    12.1 km
  • Chew's Jetty
    12.4 km

Nearby landmarks

  • Batu Ferringhi Beach
    90 m
  • Klinik 1 Malaysia
    120 m
  • Batu Feringghi Night Market
    180 m
  • Yahong Art Gallery
    230 m
  • Klinik Feringgi
    250 m
  • Bora Bora by Sunset
    360 m
  • Batu Ferringhi Night Market
    520 m
  • Khaleel Noor Mart
    830 m
  • Teluk NIbung
    1.1 km
  • Raz Kashmir Crafts
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective on 1st June 2014, the City Council of Penang will be imposing a local council tax of MYR3 per room per night payable directly to the hotel upon check-in.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee185 MYR
  • Distance from city center12 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)70 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors7
  • Number of restaurants3
  • Number of rooms 309
  • Room voltage240
  • Year property opened1980
  • Most recent renovation1999

Reviews of PARKROYAL Penang Resort from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.8
Facilities8.9
Location8.9
Room comfort and quality8.3
Service8.8
Value for money8.4
High score for Penang
Rating
9+ Exceptional (2,553)
8-9 Excellent (1,031)
7-8 Very Good (1,230)
6-7 Good (446)
<6 Below Expectation (423)
Time of the year
Mar - May (1,387)
Jun - Aug (1,444)
Sep - Nov (1,373)
Dec - Feb (1,479)
All guests (9,642)
All room types
All languages

Show reviews that mention 

Showing 5,683 verified guest comments
12345
10.0
Exceptional
CHEE from Malaysia
Couple
Deluxe King
Stayed 1 night in December 2020

Great location. Great service. Great room.”

1. Very efficient and fast check in and check out. Front desk staff and concierge are polite and friendly. 2. The hotel is on the beach. The beach is nice. The sand is clean and beautiful. 3. We checked in Deluxe king room. It is very spacious, nice arrangement and clean. The king bed is very comfortable (except the pillow is too soft). 4. We received complimentary fruits and dessert platter from the hotel for our 34th wedding anniversary. It was a heart warming gesture. 5. The hotel really follows the SOP. Feel safe staying in this hotel. Very impressed by the F&B team. Buffet breakfast was served by waiters and waitresses. A nice sight to behold was a team of chefs and the chief chef were seen taking order from the guests who lined up and handed over the order which was already pre cooked (fried noodles, fried koay teow,nasi lemak). All of them are very friendly and efficient. The nasi lemak and fried noodles were very good. 6. The hi tea set at the lounge was very nice. You can choose either western set or nyonya set. The western set came with 3 tiers which served cakes, macaroons, sandwiches, scones and free flow of tea or coffee. Value for money. 7. The hotel is quite big with nice surroundings. The night view was very nice ,beautifully lighted. 8. The location of the hotel is near to food places and street shopping stalls. You can get good seafood at Beach Corner Restaurant nearby the hotel. Highly recommended. 9. Overall we enjoyed the stay but too bad we only got to stay one night as the same type of room was fully booked.

Reviewed December 19, 2020

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10.0
Exceptional
Lydia
Couple
Deluxe King
Stayed 1 night in February 2019

Amazing lovely resort with stellar staff!”

I LOVED LOVED LOVED staying here!! The staff are so so friendly and make you so welcome. I can't wait to come back! The resort is amazing and gorgeous - the facilities are spic and span, the pool is crystal clear and there is a fun kids pool with 2 giant slides (one is intermediate and one is advanced aka super fast)! There is a pristine beach with an amazing sunset view right in your backyard - all you have to do is take the lift to the lobby from your room, walk through the lobby and the pool/park area, and voila - in less than 5 mins you're at the beautiful beach! Although Batu Ferringhi is a ways away from Georgetown, it was super easy to get a Grab. The ride can be a little pricey (about 30rm maybe) but Georgetown is well worth a day trip. Oh and the bed is one of the best I've ever slept in. It was huge (two super single beds joined together), the linens were super soft and clean, and the comforter so plush. I miss it already. A GREAT choice!!

Reviewed February 27, 2019

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Hi Lydia, Thank you for sharing your stay and positive thoughts about our resort, facilities and location. It is a pleasure to know you had a great time and the service delivered by the team was friendly and welcoming. This will be shared with all of the team. I really appreciate the opinion of our guests. It really helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

Responded February 28, 2019
PARKROYAL Penang Resort
10.0
Exceptional
Jasvin from Malaysia
Family with teens
Deluxe Twin
Stayed 2 nights in May 2019

Could not fault our stay”

Excellent hotel with excellent location. Extremely clean & comfortable. Upon arrival we were warmly welcomed by the friendly reception staff. Were given welcome drink and snack in the comfy waiting area. Would say their staff deserve a 5 star for their polite and helpful attitude. Our room 362, was big, clean and very comfortable. Large beds, beautiful and large shower room. The view from our balcony was of trees and slightly sea view. We ate breakfast in the restaurant each morning, the food and service was excellent. Every staff member we came across, had a smile and nothing was too much trouble, even the cleaners. The staff looks like they enjoy working there.The pool was amazing as you could order drinks and meals to be brought to your deck chair. Everything was above my expectation. Absolutely very well-maintained hotel just right on a clean sandy beach. From the room service to the comfy king size bed to the friendly staff, everything was perfect! Could not fault our stay.

Reviewed May 21, 2019

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Hi Jasvin, Thank you for sharing your stay and positive thoughts about our resort, location, team and service. I am glad the team delivered an excellent service and you enjoyed the welcome drink during check in as well as the room that has been allocated to you. Good to also know you had a nice time at the pool. I shall gladly share your kind words with them. Your comments mean a lot to us and helps us strive to improve. We hope to have the pleasure to welcome you back again for a memorable stay. Kind regards. Ed Edward Kollmer General Manager

Responded May 28, 2019
PARKROYAL Penang Resort
10.0
Exceptional
Vincent from Malaysia
Family with young children
2-Bedroom Family Sea View
Stayed 2 nights in September 2020

Definitely the best and please keep up the good work”

This is our 4th resort checked in during the span of 2 months. Initially, had booked at the other resort next to it. And after reading the recent reviews decided to cancel and try for Parkroyal Penang. It does not have the best review but it has the type of room we need. Turns out to a much better choice for us. And this is definitely one of the best in terms of the amazing service renders by the staff resort wide, ranging from bellman, housekeeping, front desk, f&b service crew and everyone at the resort. The hotel is nicely kept and maintained. Housekeeping was prompt and clean the room well. Requests made was all promptly attended too with no question ask but friendly smile. In short, everything is just perfect and we will definitely be back again. Thanks to all at Parkroyal, Penang. Please keep up the good work.

Reviewed September 13, 2020

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10.0
Exceptional
nurul from Malaysia
Family with young children
Superior
Stayed 1 night in October 2021

GREAT STAYCATION”

Previously came as a solo business traveler and fell in love with this place. This time I brought my whole family with me as our family vacation after two years of MCO. I booked on weekdays but as expected the hotel was packed with families and young children since it has just been announced that inter-state travel is allowed. It was a full book. However, the hotel management did not fail to deliver. Breakfast was good and no shortage of food. They have very large breakfast area! Even if it was crowded, we did not have to wait long for anything at all. check-in, check out, pool turns, breakfast table was smooth. Very friendly staff down to housekeeping, very clean room, great landscape and amazing beach. We did some water sports and boat riding. If you stay here you don't really need to go elsewhere. And do bring your cameras! So many photo-worthy location in this hotel. Nothing bad to say for this hotel, full star from me.

Reviewed November 21, 2021

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Dear nurul, Thank you so much for your compliments and great to know you had an awesome staycation. All your review will be shared with our team. I really appreciate the feedback from our guest to help us to continue to improve to deliver excellent service. Will look forward to seeing you again. Regards, Phil Smith General Manager

Responded December 25, 2021
PARKROYAL Penang Resort
10.0
Exceptional
alan from United Kingdom
Couple
Superior
Stayed 7 nights in January 2020

Beautiful, well run hotel. ”

Great facilities were provided for children and adults to enjoy each day most of which did not incur a cost and free cold drinking water was provided at various points around the pool and garden areas, (bonus and nice touch). Pools were clean and manned by the fantastic lifeguards who supervised children and adults using the 2 water slides within the hotel. Breakfast was plentiful, great choice on offer and professionally run by front of house staff and kitchen staff. Rooms were spacious and clean with the usual amenities provided(free water, tea, coffee etc). Location was in centre of Batu Ferringhi with the local bus stop in front of the hotel. The hotel provided evening entertainment and the band was quite good. I would certainly recommend this hotel if you want a quiet relaxing time as the resort itself is very low key with not much nightlife. Another plus to the hotel is the amount of English tv channels that are provided which is great for everyone.

Reviewed January 27, 2020

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Hi, Thank you for sharing your stay with us.. I am delighted the team was hospitable and looked after you during your time at the resort. Great to know you enjoyed the facilities, breakfast and the cleanliness at the resort as well as the location and the band performance. We truly value the opinion of our guests that helps us to further improve. Great to know we have met your expectations. Thank you again for staying with us. We look forward to your return. Kind regards. Suken Sukendran Kulasekaran Director of Rooms

Responded January 31, 2020
PARKROYAL Penang Resort
10.0
Exceptional
MIMI from Malaysia
Family with young children
Deluxe King
Stayed 2 nights in March 2022

Awesome Pool & Great Staff”

I booked 2 rooms as I have 4 kids and I brought my mom along for the trip. In my booking, I requested for 'rooms close or next to each other' and was given a connecting room. That was convenient. The rooms and bathroom were clean. We requested for bedroom slippers as the floor was not carpeted. It was promptly sent. My a/c had some leaking problem and housekeeping promptly sent maintenance to fix it. Very good service. The highlight is obviously the pools. My kids really enjoyed themselves with the slides. My toddler had fun at the mini water park, 'Amazonia'. He loved the mini slide. I hope Amazonia can be upgraded with more exciting features and add 1 or 2 more toddler slides. The area is quite big but not much going on. All in all, we had an amazing time and would love to come back! :)

Reviewed March 21, 2022

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Dear MIMI, Thank you for sharing your wonderful time with us. Your positive review about our connecting rooms and hospitality extended will be gladly shared with the entire team. Also I am delighted our team acted promptly to your air conditioning and leaking issues in the room. I am sorry for this. We truly value the opinion of our guests. It helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. Looking forward to welcome you back. Kind regards. Edward Edward Kollmer General Manager

Responded March 27, 2022
PARKROYAL Penang Resort
10.0
Exceptional
Stephanie from Singapore
Family with teens
1-Bedroom Family Sea View
Stayed 3 nights in June 2019

Tight security for room access, spacious & clean room, friendly staff everywhere! ”

Security is tip top. Our room card was wrongly taken. When we reported it, front office Staff Roberto showed urgency, communicated with security team and within minutes, cased was resolved as it was misused & card deactivated. Buffet breakfast has wide variety. Currumin rest staff Chun Yong+'Rahadi', hope I get the names right were very passionate to serve at the egg station. Rahadi cooks with great flipping skills & we all had awesome cheese omelette that Thursday morning! We took 1 bedroom and given second floor. It came with a court yard with chairs for us to relax and sip our coffee alfresco style!! So thankful for that! In room facilities were awesome! Great Nescafe coffee variety for coffee lover like me. It is just a great start for us! We will definitely choose Park Royal everytime we're in Batu Ferringgi!

Reviewed June 18, 2019

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Hi Stephanie, Thank you for sharing your excellent time with us. I am pleased to know the team has looked after you and delivered a superb service. Great to know you like the security of the resort and meets your expectations. Thank you for your kind feedback about our helpful and pleasant team. Your kind review will be shared with the entire team. I am sure they will be delighted. I really appreciate your feedback about the resort, team and our service. Thank you again for staying with us and we are excited to welcome you back again for another memorable stay. Kind regards. Ed Edward Kollmer General Manager

Responded June 28, 2019
PARKROYAL Penang Resort
10.0
Exceptional
Inga from Malaysia
Couple
Superior
Stayed 2 nights in June 2022

Best hospitality ever!”

As usual, Parkroyal Penang never disappoint it's guests. I've booked a honeymoon stay for my brother and his bride for a 3 days 2 nights stay and it was excellent. Mr. Jelani, the F&B Manager literally went out of his way to provide the best experience for my brother and his wife. A romantic dinner at Gustoso where he surprised them with wonderful table set up (fresh flowers and beautifully decorated table) and the best hospitality. Food was suprerb as always. Parkroyal Penang is indeed a 5-star resort that I would recommend to anyone be it for couple, family or even solo traveler. The interior is beautiful, the exclusivity feel for each of it's guests and the cleanliness is top notch! Thank you so much Parkroyal Penang! You deserves 10 thumbs up. Simply 10/10 for rating.

Reviewed June 29, 2022

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Dear Inga, Thank you very much for your compliments on our service, team and resort. Very pleased that your brother and his bride had an excellent honeymoon stay. I am delighted Jelani had made stay and dinner a memorable one. Good to know the food was superb. Your kind review means a lot to us all and help us to continually improve. Thank you again. Kind regards, Edward Edward Kollmer General Manager

Responded June 30, 2022
PARKROYAL Penang Resort
10.0
Exceptional
nurul from Malaysia
Family with young children
Deluxe King
Stayed 2 nights in October 2021

GREAT STAY”

Previously came as a solo business traveler and fell in love with this place. This time I brought my whole family with me as our family vacation after two years of MCO. I booked on weekdays but as expected the hotel was packed with families and young children since it has just been announced that inter-state travel is allowed. It was a full book. However, the hotel management did not fail to deliver. Breakfast was good and no shortage of food. They have very large breakfast area! Even if it was crowded, we did not have to wait long for anything at all. check-in, check out, pool turns, breakfast table was smooth. Very friendly staff down to housekeeping, very clean room, great landscape and amazing beach. We did some water sports and boat riding. If you stay here you don't really need to go elsewhere. Nothing bad to say for this hotel, full star from me.

Reviewed November 21, 2021

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Dear nurul, Thank you so much for coming back with your family; am so pleased to know that your family vacation was excellent and the service from our team, the facilities and the environment as well as the food that has been prepared were to your satisfaction. Will be delighted to share your compliments to all our colleagues, I am sure they will all be delighted. Thank you again and will surely look forward to welcome all of you back in the near future. Warm regards, Phil Smith General Manager

Responded November 23, 2021
PARKROYAL Penang Resort
10.0
Exceptional
nurul from Malaysia
Family with young children
Superior
Stayed 2 nights in October 2021

AMAZING STAY”

Previously came as a solo business traveler and fell in love with this place. This time I brought my whole family with me as our family vacation after two years of MCO. I booked on weekdays but as expected the hotel was packed with families and young children since it has just been announced that inter-state travel is allowed. It was a full book. However, the hotel management did not fail to deliver. Breakfast was good and no shortage of food. They have very large breakfast area! Even if it was crowded, we did not have to wait long for anything at all. check-in, check out, pool turns, breakfast table was smooth. Very friendly staff down to housekeeping, very clean room, great landscape and amazing beach. We did some water sports and boat riding. If you stay here you don't really need to go elsewhere. Nothing bad to say for this hotel, full star from me.

Reviewed November 21, 2021

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Dear nurul, I am so delighted to hear you and you family had a wonderful vacation and we have managed to meet your expectations in term of service, food, facilities as well as the cleanliness in the resort. All these will passed on to the entire colleagues. Thank you for staying and all the compliments mentioned. Will look forward to welcome you back. Warm regards, Phil Smith General Manager

Responded November 26, 2021
PARKROYAL Penang Resort
10.0
Exceptional
AFIZA from Malaysia
Family with young children
2-Bedroom Family Sea View
Stayed 3 nights in August 2020

Excellent, enough said!”

Post-COVID 19, the entire family needed some vitamin sea holiday. So we chose Parkroyal Penang. And there are no regrets! Despite its dated exterior, the refurbishment totally surprised us. Ultra-modern, fresh, yet sophisticated interiors blew us away. The check-in was smooth and courteous. We booked the spacious family room for 4 days and needless to say, the COVID19 SOP was fully adhered to by the hotel and staff alike so we were not worried and felt safe. A very clean hotel, with friendly, polite and on-the spot helpful staffs. Phil, the new manager was always on the grounds, talking to guests to make sure they were ok. One thing I love seeing is when the hotel manager himself keeps tab and becomes the role model for all staff to follow hence a true sign of a 5-star quality hotel. Most importantly, my kids loved it! This hotel is a keeper!

Reviewed August 18, 2020

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10.0
Exceptional
Nur from Malaysia
Group
Deluxe Sea Facing King Room
Stayed 1 night in October 2020

Best Experience Ever”

The hospitality in this hotel is really awesome. The staff is really kind, friendly and helpful. I still remember when we arrived there, we parked our car a little bit far from the lobby as the parking was quite full. When the staff saw us carrying our luggage they immediately help us to bring all our luggage to the lobby. We really grateful for that. In terms of the room, its really clean, spacious and I like the simple/modern decoration of the room. Our room is at level 2, where there is a balcony with a table and chairs. We can see a little bit view of sea and maybe next time we will book room at higher floor. The hotel is next to the beach and I really like the fact that there is a huge outdoor space that we can enjoy there. They have a giant swing where you can seat and enjoy the sea view. Overall, we really enjoy throughout our stay there.

Reviewed October 20, 2020

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Hi Nur, thank you for sharing your stay experience with us and compliments about our team, service and resort. I am elated that the team was hospitable and assisted with your luggage. Great to hear that you like the swing and the activities in the resort. All your review will be shared with the entire team. Looking forward to your return for another enjoyable stay with us. Kind regards. Phil Smith General Manager

Responded October 21, 2020
PARKROYAL Penang Resort
10.0
Exceptional
Munirah from Malaysia
Family with young children
Lanai Suite
Stayed 1 night in November 2021

Superb”

I would say this is one of the best hotel in Penang. 1. Location - Strategic, easy access to beach, night market, restaurants, and of course right next to Starbucks Batu Feringghi. 2. Facilities, Services, Environment - All Gooooood! I had smooth check in/check out process without any delay. - Really love the swimming pool as well. - All staffs were really helpful and kind. - The breakfast was good (love the Kurma Kambing), variety of food but not really much. - Environment was superb! Too many instagramable spot to consider. 3. Cleanliness - I stayed at Lanai Suite. The room was spacious and super clean. The bathroom too. Overall all good. I had a pleasant stay and great weekend getaway here.

Reviewed November 23, 2021

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Dear Munirah, Thank you so much for all your feedback about our resort, team and service. I am pleased you had an awesome time and enjoyed the facilities; also your check in and check out process were smooth. All you compliments will be shared with the entire team. Very delighted that you had a great weekend getaway. Looking forward to welcome you back in the near future. Warm regards, Phil Smith General Manager

Responded November 25, 2021
PARKROYAL Penang Resort
10.0
Exceptional
Poh from Malaysia
Group
Deluxe Sea Facing Twin Room
Stayed 1 night in October 2021

Highly Recommended hotel in Batu Ferringhi!!! ”

It was a great staycation there. The room was nice and clean, bed super comfy. All the hotel staffs are very friendly, helpful and welcoming. Breakfast was not bad. We really enjoy the pool area especially the water slides and the Amazonia water park. Unfortunately there's one bad incident as I was stung by Jellyfish when we're having fun at the sea. I get out of the water immediately and was in extreme pain, as we're heading back into the hotel, one of the hotel staff (Mohan- Safety & Security Manager) noticing me and after knowing what happen, he act quickly by applying vinegar to the wound area then called the nearby clinic to inform them and bring us over to the clinic himself. Thanks to him the incident was handled very well and everything was settle down afterwards. Except from this unlucky incident, we really had a great time there and would come back again in future.

Reviewed October 25, 2021

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Dear Poh, Thank you for sharing your experience and great to know of you staycation. I am pleased that the cleanliness in the room, the service from our colleagues and breakfast was to your liking. I am sorry to hear of the jellyfish sting and great to know Mohan and the team had assisted you. We will look forward to your next visit. Warm regards, Phil Smith General Manager

Responded October 29, 2021
PARKROYAL Penang Resort
10.0
Exceptional
nadzrah from Malaysia
Family with young children
1-Bedroom Family Sea View
Stayed 1 night in March 2022

Parkroyal Penang is Awesome!!!!”

Checked in on the 24th March 2022, just for a one nite stay to celebrate my mom's birthday. We got the family room and indeed, everything about the room is just perfect! The checked in was smooth. Miss Selina was the front office staff that handled our registration. Miss Selina was polite and professional. Thank you to the staff that served me the superb welcoming drink. Late evening, I met Mr John, the hotel manager and asked if we could get a late check out. He politely replied, he would tried to help if there was any availability next day. On 25th March, we had the most scrumptious breakfast buffet at the Cinnamon Asian Kitchen. Really, food there was a BLAST! sedap sungguh when compared to other places I've been to. Met Mr John again and he granted us one hour late check out and even invited us to have dinner at Gustoso. We arrived at the Gustoso around 12pm and tried the delicious Italian food. Pure Italian food. No fusion no add on. Just pure Italian food! The staffs at Gustoso was all professional especially En Jailani, En Firdaus and also Puan Salmi. Puan Salmi is the most special!!!She san g birthday song for my mom!!!It was an incredible and memorable experience for my family and I. Will surely go back to Parkroyal Penang again. A true hospitality to be remembered. Thank you Parkroyal Penang!

Reviewed April 02, 2022

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Dear nadzrah, Thank you for sharing your stay-cation with us. It is a pleasure to hear you had a great time and your mother had a wonderful birthday celebration. I am pleased you enjoyed the food, the activities and hospitality extended by our team. This will be shared with Salmi, Selina, John, Jelani, Firdaus and the rest of the team. We are glad that we meet your expectations and we look forward to welcome you back for another stay with us. Kind regards. Edward Edward Kollmer General Manager

Responded April 20, 2022
PARKROYAL Penang Resort
10.0
Exceptional
Angeline from Malaysia
Family with young children
Premier Sea View King Room
Stayed 3 nights in April 2022

Family friendly resort”

We visited in Apr with our toddler. We didn’t manage to get a crib as requested but it was ok. We booked the premier seaview so we had a king size bed to accommodate us. Our room had 2 balconies and amazing views. There’s a small baby pool and slides for adults. Amazonia is a bit of fun for kids too. Beach is fairly clean but could do better, the sand is not very fine for toddlers but u would expect it so in this part of the country. There are watersport activities in the sea but a section is cordoned off for safe swimming. Our room did not come with breakfast but we had lunch at the restaurant which is decent since we wanted a quiet lunch. Staff are friendly. We also liked that the hotel is refurbished in recent years compared to some others around the area.

Reviewed April 30, 2022

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10.0
Exceptional
SITI from Malaysia
Family with teens
Superior
Stayed 2 nights in June 2019

FIRST CLASS SERVICE BY ALL STAFF”

Superb service by all the hotel staff. I was impressed with the way the front office staff handled my check in process....as soon i reached the counter, i was politely approached by the staff to have a seat nearby and all the process of checking in was carried out from the comfort of my seat. The lady staff (sorry i've forgotten her name) even arranged for welcome drinks for all my family members. The housekeeping staff are also very helpful and considerate. They entertained my requests among others to have extra towels & blankets without any hesitation. I did encounter some bad experience with other 5 star hotels which are so fussy with such requests....so i was so impressed and touched by the hospitality of the hotel. 5 thumbs up for Park Royal Hotel & its outstanding staff!

Reviewed June 09, 2019

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Hi Siti, Thank you for sharing this and great to know you had an overall amazing time. I am pleased that the team was polite, helpful and accommodative during your time at the resort. Your kind review will be shared with the entire team. We truly value the opinion of our guests that helps us to further improve to deliver excellent service. Thank you again for staying with us. We hope for your return. Kind regards. Ed Edward Kollmer General Manager

Responded June 25, 2019
PARKROYAL Penang Resort
10.0
Exceptional
Clifford from Malaysia
Family with teens
Premier Sea View Twin Room
Stayed 1 night in October 2021

Nice rooms, fantastic staff, beautiful pool and grounds”

We are frequent guests at the Parkroyal Resort Penang and again on this visit the staff were friendly helpful and went out of their way to make us feel at home. The hotel was really busy due to it being a long weekend and the start of the period of interstate travel being allowed. Even though the hotel was almost full, the SOPs were adhered to, making us feel safe and comfortable, and the staff attended to allour needs even though they were busy. I'd like to especially thank the F&B staff and staff of Gustoso restaurant for setting up the deck so beautifully for my son's birthday dinner and for the wonderful food served that night. Again a great stay for us and congrats to Mr Phil Smith and his staff, we will be back, hopefully soon.

Reviewed October 21, 2021

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Dear Clifford, Thank you for staying with us again and I am pleased that our colleagues have made your stay feel like home and were helpful and friendly. Pleased to know the SOP have made you feed safe and comfortable and this will be shared with our colleagues. Great to know the team from Gustoso have made your son's birthday dinner a wonderful one. Thank you for choosing us for the occasion and we look forward to your return again. Warm regards, Phil Smith General Manager

Responded October 29, 2021
PARKROYAL Penang Resort
10.0
Exceptional
JALILAH from Malaysia
Family with young children
Superior
Stayed 1 night in December 2020

Great Services and friendly staff”

I stay at this hotel for one night with a family of six. We had a very nice dinner buffet on 27th at Cinnamon Kitchen. The staff named, Izzatul/Izzatil really be a great help of is during the dinner and make us felt so comfortable. With her great attitudes, fast service and very polite.. And also another young waiter work at that time also very helpful. Im happy I chose to try the buffet dinner at the hotel instead of going out. Not only at the restaurant, we also satisfied with the bell boy services.. All staff are well trained. Well done Parkroyal. My family enjoyed oir stay very much! :)

Reviewed December 29, 2020

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Hi JALILAH, Thank you for being our loyal guest and delighted that Izzatul was helpful during your dinner and she was also polite and fast in her service. All you kind review will be shared with our entire team. Looking forward to your return. Kind regards. Phil Smith General Manager

Responded December 31, 2020
PARKROYAL Penang Resort
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