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RSL Cold & Hot Springs Resort Suao
RSL Cold & Hot Springs Resort Suao
RSL Cold & Hot Springs Resort Suao
RSL Cold & Hot Springs Resort Suao
RSL Cold & Hot Springs Resort Suao
RSL Cold & Hot Springs Resort Suao
RSL Cold & Hot Springs Resort Suao

Removed from saved list

8.5

Excellent

1,145 reviews

1,145 reviews

Breakfast4
Housekeeping4
Swimming Pool1
See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Suao Cold Spring 360 m
National Center for Traditional Arts 10.1 km
Luodong Night Market 11.8 km
Yilan Luodong Forestry Culture Park 12.3 km
Jimi Square - Yilan Station 19.6 km
King Car Kavalan Distillery 20.7 km
Tangweigou Jiaosi Hot Spring Park 27.0 km
Jiaoxi Hot Springs Park 27.0 km
Wufengchi Waterfall 28.3 km
Lanyang Museum 30.3 km
Nearby landmarks
Jeng Sen General Hospital 130 m
Nanyang Pharmacy 240 m
Suao Cold Spring 360 m
Su-Au Cold Spring 360 m
Su'ao Railway Station 550 m
Baimi Community 1.2 km
Baimi Clogs Village 1.7 km
Wuwei Harbor Community 1.8 km
Taipei Veterans General Hospital Su-Ao Branch 1.8 km
Negative Pressure Center 1.9 km
2020

RSL Cold & Hot Springs Resort Suao

No.301, Zhongyuan Rd, Suao Township, Yilan, Taiwan, 270 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Suao Township part of Yilan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jimi Square - Yilan Station. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

570 meters to public transportation

Front desk [24-hour]

Airport transfer

380 meters to Suao Cold Spring

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Hot tub

Pets allowed

Shuttle service

This property is in high demand!

6 travelers have booked today.

Value for money7.8
Distance to city center1 km
Location rating8.0
Nearest airportTaipei Songshan Airport (TSA)
Distance to airport59.9 km

Rooms available at RSL Cold & Hot Springs Resort Suao

Excellent
Room comfort & quality

8.6

Western Style Quadruple Room with 2 Double Beds
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 double beds
Enter dates to see prices
Western Style Double Room
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Japanese Style Room with Dual Spring Bath
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Japanese Style Single Room with Spring Bath
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Special Offer - Japanese-Style Twin Room with Double Bathtubs - Breakfast and Late-night Snack Included
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 futons
Enter dates to see prices
Japanese Style Suite
...
  • Room size: 46 m²/495 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Western Style Quadruple Room
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 2 queen beds
Enter dates to see prices
Western Style Suite
...
  • Room size: 46 m²/495 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Western Style Quadruple Room
...
  • Room size: 33 m²/355 ft²
Enter dates to see prices
Japanese Style Tatami Room
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at RSL Cold & Hot Springs Resort Suao?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to RSL Cold & Hot Springs Resort Suao?

A stay at RSL Cold & Hot Springs Resort Suao also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, RSL Cold & Hot Springs Resort Suao has a car park that's close to the resort. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Yilan with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at RSL Cold & Hot Springs Resort Suao?

Wake up to a great à la carte breakfast at RSL Cold & Hot Springs Resort Suao. A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 550 TWD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at RSL Cold & Hot Springs Resort Suao?

Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at RSL Cold & Hot Springs Resort Suao?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at RSL Cold & Hot Springs Resort Suao. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at RSL Cold & Hot Springs Resort Suao?

On-site venues and convenient event services make RSL Cold & Hot Springs Resort Suao an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at RSL Cold & Hot Springs Resort Suao?

RSL Cold & Hot Springs Resort Suao does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to RSL Cold & Hot Springs Resort Suao?

The closest train, metro, or bus station to RSL Cold & Hot Springs Resort Suao is Su'ao Railway Station, 540 m away.

What restaurants are nearby RSL Cold & Hot Springs Resort Suao?

Restaurants including Liang Yi Taiwanese Ice Cream Specialty Store, Che Tai Ji Japanese Red Bean Cake and A Ying Diner are popular in RSL Cold & Hot Springs Resort Suao’s neighborhood which is known as Suao Township.

What are popular attractions near RSL Cold & Hot Springs Resort Suao?

RSL Cold & Hot Springs Resort Suao’s location in the Suao Township neighborhood makes it close to famous attractions including Suao Cold Spring, Crayon Factory and Nanfangao Fishing Port.

What popular beaches are close to RSL Cold & Hot Springs Resort Suao?

RSL Cold & Hot Springs Resort Suao’s Suao Township neighborhood also includes Neipi Beach, Tofu Cape Beach and Pirate's Cove Glass Beach.

What popular natural sightseeing spots are close to RSL Cold & Hot Springs Resort Suao?

RSL Cold & Hot Springs Resort Suao’s nearby natural sights include Nanfangao Lookout located in the same Suao Township area.

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Explore the neighborhood

What people love about RSL Cold & Hot Springs Resort Suao

  • 9.6

    Exceptional
    Breakfast

    "Nice staff and perfect pork rib noodles for breakfast ."

    Stanley

    |

    March 16, 2021

  • 9.2

    Exceptional

    "Great Place to relax and chill"

    HSIEN-HUEI

    |

    November 18, 2020

  • 9.2

    Exceptional

    "The facility itself is topnotch and well kept."

    Brian

    |

    October 20, 2020

Property ranking|Compared to 1,434 Yilan properties
See all rankings
Room comfort score
8.6/10
Service score
9.3/10
Cleanliness score
9/10
Cheapest price score
Better than
95
%
of Yilan properties
Better than
91
%
of Yilan properties
Better than
87
%
of Yilan properties
Better than
86
%
of Yilan properties
Overall rating:

8.5

Excellent
1,145 reviews
Cleanliness
9.0
Facilities
8.7
Location
8.0
Read all reviews >
What travelers say they love:
Friendly and well-trained staff.
Po from United States
Couple
More about RSL Cold & Hot Springs Resort Suao

More about RSL Cold & Hot Springs Resort Suao

RSL Cold & Hot Springs Resort Suao

When you are looking for comfortable and convenient accommodations in Yilan, make RSL Cold & Hot Springs Resort Suao your home away from home. A stay at RSL Cold & Hot Springs Resort Suao ensures an easy access to the lively city and all of its wonders.
The superior services and facilities offered at RSL Cold & Hot Springs Resort Suao will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Yilan can be assisted with taxi, car hire and shuttle services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at RSL Cold & Hot Springs Resort Suao. The resort's daily housekeeping will make staying in a great choice. The resort is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at RSL Cold & Hot Springs Resort Suao. To enhance your stay, some rooms at the resort come with linen service, blackout curtains and air conditioning. The specially-designed rooms at RSL Cold & Hot Springs Resort Suao offer a layout option like a balcony or terrace. The resort's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at RSL Cold & Hot Springs Resort Suao, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Once there, be sure to check out bar for some in-house nighttime fun.
RSL Cold & Hot Springs Resort Suao promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps. With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the resort's ping-pong table and hiking trails. No need to go anywhere after dinner -- play with friends or family at the games room and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside RSL Cold & Hot Springs Resort Suao and explore Yilan during your stay. Your journey through Yilan can be completed with a short shopping stop at Luodong Night Market located 11.8 km away.


Reasons to stay here

Verified reviews for this resort's food and dining options score it better than 96% of accommodations in the city.
This accommodation beats more than 95% of competition in the city on room comfort.
This resort's staff and services score higher than 90% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

6 mentions

Swimming Pool

5 mentions

Housekeeping

4 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Restaurants

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Dog-friendly
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Accessible by elevator
  • Additional toilet
  • Air conditioning
  • Air purifier
  • Balcony/terrace
  • Bathtub
  • Blackout curtains
  • Books/DVDs/music for children
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Concierge
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Fire extinguisher
  • First aid kit
  • Fitness club privileges
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Locker
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Private pool
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shared bathroom
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Umbrella
  • Wake-up service
  • Walk-in shower
  • Washing machine
  • Whirlpool bathtub
  • Wi-Fi [free]
  • Window
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Vegan
Restaurants on site

Restaurant

  • Menu: Buffet
Location
No.301, Zhongyuan Rd, Suao Township, Yilan, Taiwan, 270
Excellent
Location

8

Airports

  • Taipei Songshan Airport (TSA)
    59.9 km 1.1 hour drive
  • Hualien Airport (HUN)
    67.8 km 2.0 hour drive

Public transportation

  • Su'ao Railway Station
    550 m
  • Su'aoxin
    2.3 km

Hospital or clinic

  • Jeng Sen General Hospital
    130 m

Convenience store

  • 7 Eleven
    350 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Suao Cold Spring
    360 m
  • National Center for Traditional Arts
    10.1 km
  • Luodong Night Market
    11.8 km
  • Yilan Luodong Forestry Culture Park
    12.3 km
  • Jimi Square - Yilan Station
    19.6 km
  • King Car Kavalan Distillery
    20.7 km
  • Tangweigou Jiaosi Hot Spring Park
    27.0 km
  • Jiaoxi Hot Springs Park
    27.0 km
  • Wufengchi Waterfall
    28.3 km
  • Lanyang Museum
    30.3 km

Nearby landmarks

  • Jeng Sen General Hospital
    130 m
  • Nanyang Pharmacy
    240 m
  • Suao Cold Spring
    360 m
  • Su-Au Cold Spring
    360 m
  • Su'ao Railway Station
    550 m
  • Baimi Community
    1.2 km
  • Baimi Clogs Village
    1.7 km
  • Wuwei Harbor Community
    1.8 km
  • Taipei Veterans General Hospital Su-Ao Branch
    1.8 km
  • Negative Pressure Center
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • 1.For the safety and privacy of in-house guests, RSL smart sensor bracelet must be worn at all time in the resort.
    2.All facilities and restaurant venues are for the use of in-house guests only. RSL is close for visit by non in-house guests.

    Children and extra beds: Under 3 years- Stay for free if using existing bedding, no children meal provided. We provide baby bed and bathtub, please reserve ahead due to limited amount. Children 3~10 year(s)- Count as children age and provide children meal. Above 10 year (s)- Count as adult and provide regular meal.
  • An additional charge will be applied if the number of guests at check-in is more than the number of persons in the booking.
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00
  • Reception open until22:00

Getting around

  • Airport transfer fee5400 TWD
  • Distance from city center1 km
  • Travel time to airport (minutes)150

Extras

  • Breakfast charge (unless included in room price)550 TWD
  • Daily Internet/Wi-Fi fee0 TWD

The property

  • Local Tax ID/ Rental License宜蘭縣旅館186號
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors12
  • Number of rooms 152
  • Room voltage110
  • Year property opened2009
Property announcements

The property provides free ground transport to Qinggou Night Market every Wednesday with the exception of July and August.

Shuttle service to and from LuoDong Transfer Station is available at no additional charge everyday. The drop-off time is at 01:30 PM and the pick-up time is at 02:30 PM. The shuttle is limited for 12 seats. Please contact the property directly and book before 12:00 PM (noon) on arrival date.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

The Water Area will be closed for cleanness and maintenance from 12:00 PM to 03:00 PM daily.

Reviews of RSL Cold & Hot Springs Resort Suao from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.7
Location8.0
Room comfort and quality8.6
Service9.3
Value for money7.8
High score for Yilan
Rating
9+ Exceptional (195)
8-9 Excellent (106)
7-8 Very Good (77)
6-7 Good (26)
<6 Below Expectation (30)
Time of the year
Mar - May (79)
Jun - Aug (119)
Sep - Nov (109)
Dec - Feb (127)
All guests (1,145)
All room types
All languages

Show reviews that mention 

Showing 434 verified guest comments
12345
10.0
Exceptional
Richardson from Hong Kong SAR, China
Group
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in December 2019

Wonderful find in Yilan”

I choose the higher end resort RSL because all the other spring resorts looked too crowded. It was an excellent decision. They delivered top notch service plus the resort is beautifully designed with 15 pools including hot and cold springs. It was not at all crowded providing a very peaceful and relaxing time in the pools. I was told by another guest that RSL is the only resort that controls who enters the pools as other resorts allow outside guests and the pools get very crowded. The staff helped us with restaurant recommendations, arranging taxis and responded immediately to our requests while staying at the resort. This resort is definitely a great find in Yilan and we will return.

Reviewed January 06, 2020

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Dear Mr. Richardson, Greetings ! We are so grateful for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway at Suao, your home away from home... We reserve the ultimate relaxation and dining venues only to our in-house guests, where you can enjoy a non-disturbing space and time in attainment of your unforgettable journey... We are looking forward to escorting your return soon again. Sincerely yours, Stephanie_Sales and Marketing Team

Responded January 14, 2020
RSL Cold & Hot Springs Resort Suao
9.6
Exceptional
John from Taiwan
Couple
Western Style Double Room
Stayed 1 night in August 2020

All good”

We spent a night here on a trip to the east coast and we were glad we did. THe pools are very clean and have a nice variety. A lot of families, and it is really good for them, but as a couple, they were not a bother to us. THe rooms are well appointed and clean, a very helpful staff, is in a great location with access to the town, and we really liked the b-fast as it was simple but delicious...appreciated it wasn't one of those buffets that have everything but nothing is good. Highly recommend

Reviewed August 11, 2020

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Dear Mr. John, Warm greetings ! We value your recognition towards us with sincere gratitude... We do our best to enrich every single guest's experience while staying over night at Suao, a perfect getaway from your home away from home .... We can't wait to welcome your return soon again ! With all our best blessings, Stephanie_Sales and Marketing Team

Responded October 26, 2020
RSL Cold & Hot Springs Resort Suao
10.0
Exceptional
Tin from Macau SAR, China
Family with teens
Japanese Style Single Room with Spring Bath
Stayed 1 night in March 2019

As a hot springs lover”

This time we visit Yilan. First night stayed at RSL. The best hotel to stay in Suao .....is here! With cold and hot springs bath tubs, sumptuous dinner and breakfast, a relaxing massage, very friendly and helpful staff, will definitely come back again!

Reviewed March 22, 2019

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Dear Mr. Tin, Greetings from RSL Resort Suao ! We much appreciate your recognition and rewards on our facilities, dining and service scale...Looking forward to escorting your return soon again ! Sincerely yours, Stephanie on behalf of Sales Team from RSL Resort Suao

Responded April 27, 2019
RSL Cold & Hot Springs Resort Suao
10.0
Exceptional
Zheng from Singapore
Family with young children
Western Style Double Room
Stayed 1 night in June 2019

Great hotel”

Hotel was great, room air condition aren't that cold but overall we enjoyed our stay.

Reviewed July 14, 2019

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Dear Mr. Zheng, Greetings ! We much appreciate your recognition toward us with sincere gratitude ! Regarding your input to our air condition, we will check the cooling system then fix the issue at immediate effect ! Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie from Sales and Marketing Team

Responded July 26, 2019
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
Ian from United States
Couple
Japanese Style Room with Dual Spring Bath
Stayed 3 nights in August 2019

Exceeded Expectations”

Firstly, the staff at this location was top notch. Everyone we encountered was extremely helpful and friendly. This truly made our stay a 5 star experience. Secondly, the cleanliness of the facilities was amazing. How do they keep all of the pools so clean!? We enjoyed every moment we had here. We will definitely be booking a room here if ever in Taiwan again. P.S. the double bath room was perfect!

Reviewed August 27, 2019

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Dear Mr. Ian, Warm greetings from RSL Resort Suao ! Thanks for your recognition towards us, we do our best to enrich every guest's experience while staying here, a perfect getaway at RSL Resort Suao...The dual Hot and Cold Spring are really true asset to in-house guests, you can feel total relaxation and recovery by cooling down yourselves into the natural source ! Again, we can't wait to escort your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded September 04, 2019
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
Po from United States
Couple
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in October 2019

Resort away from big city for leisurely stay; nice pool and center court”

The room we stayed is a Japanese tatami style room with two large bathtubs for both cold and hot springs. It is relatively rare to find such two-tub room in Yi-Lan area. We enjoyed soaking in the tubs after getting back from a hiking trail. However, we did not try to go to the rooftop naturist hot spring (extra charge per person) since there was very little detailed description of the facility/cost on the website. Friends told us to save the extra expenses for seafood in a fishing port nearby. October may be an off season for the hotel. It was very quiet and we did not see many guests when we stayed there. Friendly and well-trained staff.

Reviewed October 26, 2019

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Dear Mr. Po, Warm greetings ! We are so grateful for your positive comments towards us, with your recognition, we know how to keep on our strength in offering the customized service scale in enrichment of every single guest's experience while staying here, a perfect getaway from your home away from in Suao, Yilan.... We shall work on supplying more details on roof top naturist springs soon, wish you could consider to return back for a relaxing vacation again ! Sincerely yours, Stephanie from Sales and Marketing Team !

Responded November 07, 2019
RSL Cold & Hot Springs Resort Suao
10.0
Exceptional
HUI from Taiwan
Family with young children
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in October 2020

Nice place”

Good servise,nice place Kids will be happy

Reviewed October 02, 2020

See room deals

Dear Mr. Hui, Warm greetings ! Thank you for your positive recognition towards us ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home at Suao.... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded October 05, 2020
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
Aliso from Taiwan
Solo traveler
Japanese Style Single Room with Spring Bath
Stayed 2 nights in September 2019

Friendly and relaxing”

Very friendly and helpful staff; limited but tasty dishes at the restaurant; great selection of cold, cool and warm mineral and normal pools and spa pools; very quiet surrounds - small village but beautiful mountain scenery. Overall a nice place to spend a super-relaxing weekend lounging by the pools and reading a good book :-) Will recommend to friends and colleagues

Reviewed September 20, 2019

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Dear Mr. Aliso, Warm greetings from RSL Resort Suao ! How nice to be recognized by your positive comments towards entire team, we do our best to enrich every single guest's experience while spending nights here, a perfect getaway at your home away from home in Suao ..... We are very grateful to take part in your relaxing vacations, with hope, you will consider to return back soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded September 24, 2019
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
Brian from United States
Couple
Japanese Style Single Room with Spring Bath
Stayed 1 night in October 2020

Lovely Place”

We were fortunate to visit the RSL Resort on a weekday, a week after Double Ten holiday, the resort was virtually empty, so the experience might be different on the weekend or on a holiday. The staff was extremely helpful and professional, from checkin to checkout. The facility itself is topnotch and well kept. I highly recommend the RSL Resort.

Reviewed October 20, 2020

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Dear Mr. Brian, Warm greetings ! We value your inputs with sincere gratitude ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded November 06, 2020
RSL Cold & Hot Springs Resort Suao
9.6
Exceptional
Stanley from Taiwan
Couple
Western Style Double Room
Stayed 1 night in March 2021

Exceptional”

Nice staff and perfect pork rib noodles for breakfast .

Reviewed March 16, 2021

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Dear Mr. Stanley, Warm greetings ! We are grateful for your recognition towards us...We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded March 17, 2021
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
Chow from Hong Kong SAR, China
Family with young children
Japanese Style Room with Dual Spring Bath
Stayed 1 night in December 2019

a nice resort with both hot and cold springs”

a very comfy and decent Japanese style room with one more "futon" for my baby a nice children playroom good with both indoor and outdoor pool but suggest visiting in summer

Reviewed January 02, 2020

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Dear Mr. Chow, Greetings ! We are so grateful for your recognition towards us, we do our best to enrich every single guest's experience while staying here, your home away from home at Suao..... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded January 02, 2020
RSL Cold & Hot Springs Resort Suao
8.8
Excellent
Zheng from Singapore
Family with young children
Western Style Double Room
Stayed 2 nights in June 2019

Stay was good”

Staffs were very friendly and very efficient when needed them. Room was big and clean, the only down point is that the air con of the room wasn't that cold and the bed sheet are a little rough. Breakfast was served well and it's good to have drinks vouchers for us to chill at their bar area.

Reviewed June 16, 2019

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Dear Mr. Zheng, Greetings ! Your recognition toward our staffs in view of interactive service and room cleanness were appreciated with heartfelt gratitude ! We are also grateful for you letting us know about our breakfast quality and relaxing at bar lounge...We try our best to enrich every of our valuable guests' staying experience here at your home away from home. In term of well fixing the air-con and bed sheets issues, we are looking forward to your return soon again ! Sincerely yours !

Responded June 17, 2019
RSL Cold & Hot Springs Resort Suao
9.2
Exceptional
HSIEN-HUEI from Taiwan
Couple
Western Style Double Room
Stayed 2 nights in November 2020

休閒的好地方”

Great Place to relax and chill

Reviewed November 19, 2020

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Dear Mr. Hsien-Huei, Warm greetings ! We value your recognition towards us...We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from your home at RSL Resort Suao ! Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie from Sales and Marketing Team

Responded November 19, 2020
RSL Cold & Hot Springs Resort Suao
8.8
Excellent
HSIEN-HUEI from Taiwan
Group
Japanese Style Room with Dual Spring Bath
Stayed 2 nights in September 2020

Good Service with a lot of pools and water features”

Great for a hot spring holiday

Reviewed September 26, 2020

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Dear Mr. Hsien-Huei, Warm greetings ! Thank you for your positive recognition towards us ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... We are looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded September 29, 2020
RSL Cold & Hot Springs Resort Suao
8.4
Excellent
Ivan from Taiwan
Family with young children
Japanese Style Room with Dual Spring Bath
Stayed 1 night in December 2020

Good hotel overall”

good overall

Reviewed December 14, 2020

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Dear Mr. Ivan, Warm greetings ! Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home...... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

Responded December 15, 2020
RSL Cold & Hot Springs Resort Suao
7.2
Very good
arne from Taiwan
Business traveler
Japanese Style Room with Dual Spring Bath
Stayed 1 night in May 2021

HOUSEKEEPING IMPROVEMENT REQUIRED”

Dead cockroach in my bathroom upon arrival. Hotel was quick to respond and moved rooms.

Reviewed July 17, 2021

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Dear Mr. Arne, Warm greetings ! We truly apologize for not being cleaning the room with caution upon your check-in to Hotel ! We will well manage the housekeeping team and especially check the rooms in details prior to guest's arrival again ..... Thank you for your selection to stay here and look forward to welcoming your return soon again. Sincerely yours, Stephanie_Sales and Marketing Team

Responded July 20, 2021
RSL Cold & Hot Springs Resort Suao
8.8
Excellent
Nam from Hong Kong SAR, China
Couple
Japanese Style Room with Dual Spring Bath
Stayed 1 night in January 2018

Service that worth me spending my time to leave my comment here”

I am very fond of the Jap style hot spring . Despite the outlook of the hotel, the hotel room design follows the jap style and are very comfy as the one in jap. The room have 2 pools and allows you to have hot spring and cold spring which the place is famous for. During my stay in RSL, staff proactively provided service to me and impressed me that I decided to leave a comment here. The very downside of this hotel is its location as there isn’t any entertainment anyway. However, if you are looking for a good hotspring, I believe that you won’t look for entertainment at night and will just stay in hotel and relax.

Reviewed January 06, 2018

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Dear Guest, Greetings ! We much appreciate your recognition with gratitude ! The remote distance where we are located can be also deemed preservation of an old town flavor...We are very focusing on caring all details in offering every single guest's comfort and service, in which you may totally enjoy the relaxation at our perfect gateway ! We are looking forward to escorting your return soon again ... Sincerely yours, Stephanie from Sales Team on behalf of RSL Resort

Responded April 28, 2019
RSL Cold & Hot Springs Resort Suao
9.0
Exceptional
LIANGCHIN from Taiwan
Family with teens
Japanese Style Single Room with Spring Bath
Stayed 2 nights in July 2013

enjoyed my stay at RSL.”

Location. Staff. Environment. Food.

The hotel is well located, as it is close to Suao Train station within walking distance. The staff are very helpful and show great hospitality. During my stay, the hotel was serene and calm, which is excellent if you are looking for a place to relax. The hotel is also not too far from most of the main attractions in Yilan. The breakfast is overall exquisite.

Reviewed July 27, 2013

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9.0
Exceptional
Ming from Singapore
Couple
Japanese Style Single Room with Spring Bath
Stayed 1 night in November 2012

Great hotel with a japanese touch”

Nice room

Great hot and cold springs, room is clean and comfortable. Staff are pleasant, friendly and very professional. Indoor décor is also very new and well maintained. Food is average - not much variety. Japanese style room provides an ambience like in Japan. Something different and refreshing. Great 5 star hotel overall. Will recommend to my friends.

Reviewed November 17, 2012

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9.3
Exceptional
Lok from Hong Kong SAR, China
Couple
Japanese Style Single Room with Spring Bath
Stayed 1 night in November 2013

amazing, worth going, friendly staff”

helpful staff, nice design, good facilities

The hotel is very nice, like a palace. The facilities are amazing. A lot of hot and cold spring. The staff are all very friendly and helpful. I will definitely come here again

Reviewed November 08, 2013

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