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Silks Place Yilan Hotel
Silks Place Yilan Hotel
Silks Place Yilan Hotel
Silks Place Yilan Hotel
Silks Place Yilan Hotel
Silks Place Yilan Hotel
Silks Place Yilan Hotel

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8.9

Excellent

5,247 reviews

5,247 reviews

Housekeeping15
Children's activities10
Breakfast6
See map

8.9

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
Carrefour

20 m

Yilan Literature House

160 m

Yilan Literary Museum

160 m

Memorial Hall of Founding of Yilan Administration

220 m

Yilan Performing Arts Center

220 m

Popular landmarks
Jimi Square - Yilan Station

660 m

King Car Kavalan Distillery

7.7 km

Yilan Luodong Forestry Culture Park

8.1 km

Tangweigou Jiaosi Hot Spring Park

8.5 km

Luodong Night Market

8.9 km

Closest landmarks
Pan Jhai Gu Jing

400 m

Zhaoyinggong

450 m

Wenchang Temple

500 m

Yilan Zhaoying Temple

560 m

National Yang Ming University Hospital

560 m

Silks Place Yilan Hotel

36 Minquan Road, Sec 2., Yilan City, Yilan, Taiwan, 260 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Yilan City part of Yilan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jimi Square - Yilan Station. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

730 meters to public transportation

Check-in [24-hour]

630 meters to Jimi Square - Yilan Station

Free Wi-Fi in all rooms!

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations."

Facilities

Front desk [24-hour]

Airport transfer

Pets allowed

Car park

Swimming pool [indoor]

Kids club

Bicycles

Shuttle service

This property is in high demand!

5 travelers have booked today.

Value for money8.1
Distance to city center0 km
Location rating8.9
Nearest airportTaipei Songshan Airport (TSA)
Distance to airport39.9 km

Rooms available at Silks Place Yilan Hotel

Excellent
Room comfort & quality

8.9

Classic Double Room with Balcony
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
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Classic Twin Room
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
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Classic Double Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Fantastic Castle Superior King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Family Room
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Classic Twin Room with Balcony
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Fantastic Castle Superior Twin
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 Bedroom Suite Pool View
...
  • Room size: 80 m²/861 ft²
  • Pool view
  • 1 double bed
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Family Room with Balcony
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Leisure Suite
...
  • Room size: 80 m²/861 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Silks Place Yilan Hotel have a hot tub?

A hot tub is one of the facilities available at Silks Place Yilan Hotel.

What time is check-in and check-out at Silks Place Yilan Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The resort also offers 24-hour check-in.

How do I get to Silks Place Yilan Hotel?

A stay at Silks Place Yilan Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Silks Place Yilan Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Yilan with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Silks Place Yilan Hotel?

Wake up to a great buffet breakfast at Silks Place Yilan Hotel.

What are my dining options at Silks Place Yilan Hotel?

Silks Place Yilan Hotel features 2 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Silks Place Yilan Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at Silks Place Yilan Hotel. Services for in-house catering, in-house planning and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Silks Place Yilan Hotel?

On-site venues and convenient event services make Silks Place Yilan Hotel an ideal choice for hosting events such as conferences and meetings. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Silks Place Yilan Hotel?

Silks Place Yilan Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Silks Place Yilan Hotel?

Yilan Railway Station is the closest train, metro, or bus station, about 750 m away from Silks Place Yilan Hotel.

What restaurants are nearby Silks Place Yilan Hotel?

Silks Place Yilan Hotel’s neighborhood is Yilan City which includes popular restaurants such as Red Lantern Restaurant, Mix Gourmet Silks Place Yilan and Mr. Brown.

What popular shopping places are close to Silks Place Yilan Hotel?

Silks Place Yilan Hotel is located in Yilan City area which features shopping places such as Luna Plaza, Yilan Dongmen night market and Xindong Market.

What are popular attractions near Silks Place Yilan Hotel?

Silks Place Yilan Hotel’s location in the Yilan City neighborhood makes it close to famous attractions including Jimi Square - Yilan Station, Memorial Hall of Founding of Yilan Administration and Brick Ark Museum.

What popular natural sightseeing spots are close to Silks Place Yilan Hotel?

Silks Place Yilan Hotel’s nearby natural sights include Diudiudang Forest located in the same Yilan City area.

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See map

Explore the neighborhood

What people love about Silks Place Yilan Hotel

  • 9.2

    Exceptional

    "A nice hotel offers quite a range of facilities and services for couples and families."

    Jenny

    |

    August 17, 2022

  • 10

    Exceptional

    "The best roast duck, the best place for children, and always let the parents go to the movie."

    Peiyi

    |

    February 17, 2022

  • 9.2

    Exceptional
    Staff 

    "Staffs were well trained with all types of situations possibly happened with family traveling with kids."

    Yawen

    |

    March 22, 2021

Property ranking|Compared to 1,444 Yilan properties
See all rankings
Room comfort score
8.9/10
Room size
46 sqm.
Location score
8.9/10
Service score
9.2/10
Better than
96
%
of Yilan properties
Bigger than
94
%
of Yilan properties
Better than
93
%
of Yilan properties
Better than
90
%
of Yilan properties
Overall rating:

8.9

Excellent
5,247 reviews
Cleanliness
9.2
Facilities
9.4
Location
8.9
Read all reviews >
What travelers say they love:
Clean and tidy.
WAN from Taiwan
Family with young children
More about Silks Place Yilan Hotel

More about Silks Place Yilan Hotel

Silks Place Yilan Hotel

Take advantage of the many attractions Yilan has to offer with a stay at Silks Place Yilan Hotel. Go beyond the touristy and get deeper into the offerings of Yilan with a stay at Silks Place Yilan Hotel, located merely 650 m from Jimi Square - Yilan Station.
Silks Place Yilan Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi, car hire and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Yilan. If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site.
The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Silks Place Yilan Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Silks Place Yilan Hotel include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, a coffee or tea maker, bottled water, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Silks Place Yilan Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at Silks Place Yilan Hotel with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility.
Have some easy fun without traveling far, while playing ping-pong table at Silks Place Yilan Hotel. Have fun with your friends or family, or even meet new people at the games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take some time to explore Yilan during your stay at the resort. Engage in the city's best art at Lanyang Museum located 15.1 km away, where you can learn about the local art scene and buy original works. The best way to remember your time in Yilan is with a nice gift at Luodong Night Market located about 8.8 km away.


Reasons to stay here

Guests who stayed here rated the facilities above 97% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 96% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 96% of other accommodations in Yilan.

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Amenities and facilities
Exceptional
Facilities

9.4

Most talked about facilities

Breakfast

26 mentions

Housekeeping

14 mentions

Swimming Pool

7 mentions

Food & Dining

5 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
  • Water park
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Dog-friendly
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Toiletries
  • Video game console
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site

蘭城百匯

  • Cuisine: Asian, Chinese, European
  • Menu: A-la-carte
Location
36 Minquan Road, Sec 2., Yilan City, Yilan, Taiwan, 260
Excellent
Location

8.9

Airports

  • Taipei Songshan Airport (TSA)
    39.9 km 1.0 hour drive
  • Taiwan Taoyuan International Airport (TPE)
    63.5 km 1.4 hour drive

Public transportation

  • Yilan Railway Station
    760 m
  • Yilan Bus Station
    840 m

Hospital or clinic

  • National Yang Ming University Hospital
    560 m

Shopping

  • Luodong Night Market
    8.9 km

Convenience store

  • Family Mart
    470 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Jimi Square - Yilan Station
    660 m
  • King Car Kavalan Distillery
    7.7 km
  • Yilan Luodong Forestry Culture Park
    8.1 km
  • Tangweigou Jiaosi Hot Spring Park
    8.5 km
  • Luodong Night Market
    8.9 km
  • Jiaoxi Hot Springs Park
    8.9 km
  • Wufengchi Waterfall
    9.0 km
  • National Center for Traditional Arts
    10.6 km
  • Lanyang Museum
    15.2 km
  • Suao Cold Spring
    20.0 km

Nearby landmarks

  • Carrefour
    20 m
  • Yilan Literature House
    160 m
  • Yilan Literary Museum
    160 m
  • Memorial Hall of Founding of Yilan Administration
    220 m
  • Yilan Performing Arts Center
    220 m
  • Yilan Zhongshan Park
    280 m
  • Yilan Distillery
    310 m
  • Yilan Winery Museum
    340 m
  • Yilan Distillery Chia Chi Lan Wine Museum
    350 m
  • Pan Jhai Gu Jing
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Distance from city center0 km

The property

  • Local Tax ID/ Rental License交觀業字第1439號
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants2
  • Number of rooms 193
  • Room voltage110
  • Year property opened2009
Property announcements

The swimming pool will close during poor weather conditions.

Guests are entitled to access to Luna digital cinema and enjoy complimentary unlimited movies.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Reviews of Silks Place Yilan Hotel from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities9.4
Location8.9
Room comfort and quality8.9
Service9.2
Value for money8.1
High score for Yilan
Rating
9+ Exceptional (856)
8-9 Excellent (346)
7-8 Very Good (274)
6-7 Good (64)
<6 Below Expectation (77)
Time of the year
Mar - May (338)
Jun - Aug (518)
Sep - Nov (313)
Dec - Feb (448)
All guests (4,198)
All room types
All languages

Show reviews that mention 

Showing 1,617 verified guest comments
12345
10.0
Exceptional
Ying from Hong Kong SAR, China
Family with young children
Fantastic Castle Superior King
Stayed 1 night in June 2019

Perfect. My husband, all my kids love this hotel. My kids cried when they checked out. ”

Full of fun. I was crashed by another toy car in the open area and my foot got little hurt. The staff was so considerate and approach me proactively to see whether I need help. They handled my wound but at the same time they asked more staff to come to make sure the kids were fully taken care of. Everywhere in the playground got a staff to take care the safety of the kids proactively. We booked 8/F room, the toy cars are in good condition with different styles. My kids were so excited. They got up at 0600 to wait for the time to drive in the corridor. My husband is satisfied to the hair dryer in the toilet and the slippers. We also love the breakfast, especially the orange juice machine! The food are tasty with different varieties. We will definitely come again.

Reviewed July 05, 2019

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Dear Ying, Thank you for the encouraging comments you gave us on our staffs, breakfast restaurant, facilities and activities as well. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

Responded July 08, 2019
Silks Place Yilan Hotel
10.0
Exceptional
Haikal from Indonesia
Family with young children
Fantastic Castle Family Room
Stayed 2 nights in January 2021

Great choice for those with small children”

This hotel is a great choice if you are travelling with small children. The service is very friendly and family oriented. Be sure to book a room on the family floor! You will get assigned an electric toy car your child can ride in. There is also a kids lounge, an outdoor play area and a library - all easily accessible from the family floor. The indoor pool is also great when the weather is cold out. The hotel is located in Luna Plaza which means that there are a lot of food options in the same building.

Reviewed January 10, 2021

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Thank you for the encouraging comments you gave us on our facilities and activities as well. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

Responded February 04, 2021
Silks Place Yilan Hotel
10.0
Exceptional
ALICE from Taiwan
Family with young children
Classic Twin Room
Stayed 2 nights in April 2019

Kids Oriented Hotel”

We love the hotel! The kids were driving the cars most of the time, and when the cars were closed, we went to the movie theater to watch movies (all you can watch!). Breakfast is included with the stay, and there’s no worry about going hungry as there are many choices for food since it’s inside the mall. My kids also enjoyed the treasure hunt at night at the mall. Overall, it was a wonderful stay and we didn’t have time to do other sightseeing since there’s so much to do already.

Reviewed April 06, 2019

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Dear Alice, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

Responded April 08, 2019
Silks Place Yilan Hotel
10.0
Exceptional
WONG from Hong Kong SAR, China
Family with young children
Family Room
Stayed 1 night in April 2019

a perfect hotel for children”

The hotel experience is wonderful as children can fully enjoy the amenities. Room is spacious and you can enjoy the panoramic view of Yilan. The only defect of the stay is the dirty carpet in the room. A lot of stains can be seen on the carpets and the hotel should have cleaned them properly.

Reviewed April 21, 2019

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Dear Wong, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

Responded April 22, 2019
Silks Place Yilan Hotel
10.0
Exceptional
WAN from Taiwan
Family with young children
Fantastic Castle Superior King
Stayed 1 night in April 2020

Excellent and Relax. Best Place for Kids”

Clean and tidy. Staff are kind and helpful. Kids have a lot of fun, even me. Playground, electric carts, PS 4 car racing, warm water swimming pool, spa and free tickets for movies in cinema. Supermarket and shopping mall at the same building. Starbucks, convenience store ... convenient parking arrangements too.

Reviewed April 24, 2020

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Dear Wan, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

Responded April 28, 2020
Silks Place Yilan Hotel
10.0
Exceptional
Man from United Kingdom
Family with young children
Classic Double Room
Stayed 2 nights in December 2018

A playful environment which is a great choice for family with kids”

Clean, spacious and playful hotel. My girl likes it so much as she can drive and play in hotel. Hotel offers free ticket for movie at the cinema next to it. Best choice for family with kid.

Reviewed March 19, 2019

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Dear Man, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Best Regards, Madeleine Chang Customer service manager of Silks Place Yilan

Responded March 19, 2019
Silks Place Yilan Hotel
10.0
Exceptional
Peiyi from Taiwan
Family with young children
Fantastic Castle Superior King
Stayed 2 nights in February 2022

Best hotel with kids ”

The best roast duck, the best place for children, and always let the parents go to the movie. Best hotel! We had a great time at here. Will come back again.

Reviewed February 17, 2022

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Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

Responded February 17, 2022
Silks Place Yilan Hotel
10.0
Exceptional
Marvin from Philippines
Family with young children
Classic Twin Room - Fantasy Castle Floor
Stayed 1 night in July 2019

Perfect place to bring young kids”

The perfect vacation place with kids. But adults wont be left out. Spa facilities are great. And the hotel restaurant "red lantern" is a must try. Everyone should try their 5 way duck at least once in a lifetime.

Reviewed July 18, 2019

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Dear Marvin, Thank you for the encouraging comments you gave us on our restaurant, facilities and activities as well. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

Responded July 19, 2019
Silks Place Yilan Hotel
10.0
Exceptional
Wai from United States
Family with young children
Fantastic Castle Superior Twin
Stayed 2 nights in January 2021

It’s a heaven for kids”

They really are doing an amazing job making this hotel for families with kids. I love the activities and my kids love every moment of it. They didn’t want to leave......

Reviewed January 12, 2021

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Thank you for the encouraging comments. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

Responded January 12, 2021
Silks Place Yilan Hotel
10.0
Exceptional
Stella from China
Family with teens
Fantastic Castle Superior Twin
Stayed 3 nights in April 2019

Excellent service!”

It’s the only hotel so far I have stayed which offers unlimited supply of drinks and snacks to the customers. All of the staff were professional. I really felt like I was the vip in the hotel.

Reviewed April 27, 2019

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Dear Stella, Thank you for the encouraging comments you gave us on our facilities and activities as well. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

Responded April 29, 2019
Silks Place Yilan Hotel
10.0
Exceptional
Pui from Hong Kong SAR, China
Family with young children
Fantastic Castle Family Room
Stayed 2 nights in August 2019

It's definitely the most amazing hotel for family with young children (3-7 years old)”

Some small areas to be improved: 1) more lighting for the make-up mirror in the bathroom 2) need more hooks for hanging inside the bathroom

Reviewed August 07, 2019

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Dear Pui, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

Responded August 08, 2019
Silks Place Yilan Hotel
10.0
Exceptional
Fang from Taiwan
Family with young children
Fantastic Castle Superior King
Stayed 1 night in June 2019

Nice location, excellent service and facilities”

Recommend to family tour, my kid enjoy for the facilities very much. Also recommend of the restaurant.

Reviewed June 19, 2019

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Dear Fang, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

Responded June 24, 2019
Silks Place Yilan Hotel
10.0
Exceptional
YinHsiu from Taiwan
Family with teens
Classic Twin Room
Stayed 1 night in January 2020

Amazing!”

Silks Place Yilan is the best hotel I have ever Stayed. Children love this tour very much, especially go kart!

Reviewed January 22, 2020

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Dear YinHsiu, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

Responded January 22, 2020
Silks Place Yilan Hotel
9.2
Exceptional
Jenny from Australia
Family with young children
Classic Double Room
Stayed 2 nights in October 2019

Family friendly hotel with a touch of luxury ”

Location: the hotel is roughly 5 minutes taxi ride away from the bus stop. The hotel also offered complimentary transfer however it’s important to book in advance since the shuttle seems to only accommodate up to two families. Facilities: A big variety fo children’s activities indoors and outdoors. They also held orientation/hide and seek in the shopping mall. Although those activities seems to be Mandarin focused and does not cater for English speakers. Food/Drinks: Excellent spread of breakfast. Offered free snacks at a children’s playroom. We also had complimentary drinks stocked in our fridge. There was also a Nespresso coffee machine in the room along with TWG teabags. Service: staff appeared to be well trained and friendly overall. Value for Money: it was expensive for us due to public holidays. The amount we paid I thought was a huge amount given the average family income of Taiwanese families.

Reviewed October 19, 2019

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Dear Jenny, Thank you for staying at Silks Place Yilan and for taking your time to share your valuable comments with us. It is a delight to hear you liked the experience during your recent stay. We will share your generous compliments on the services extended by our Carstel, Fantasy Castle and associate departments. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

Responded October 21, 2019
Silks Place Yilan Hotel
10.0
Exceptional
Ka from Hong Kong SAR, China
Family with young children
Classic Twin Room
Stayed 1 night in April 2019

Funny happy”

I left a small Chanel mirror (round shape) room no 826 22/4 check in 23/4 check out

Reviewed April 24, 2019

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Dear Ka, Thanks for staying with us. We appreciate your feedback. We have found your red mirror in the room. Please left your address in Hongkong we will send it back to you. My email address is madeleine.chang@silksplace-yilan.com. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

Responded April 25, 2019
Silks Place Yilan Hotel
10.0
Exceptional
MING from Hong Kong SAR, China
Family with young children
Classic Twin Room
Stayed 2 nights in July 2019

Great hotel”

My kids enjoyed the time very much, thank you very much!!!

Reviewed August 01, 2019

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Dear Ming, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

Responded August 02, 2019
Silks Place Yilan Hotel
9.2
Exceptional
Yawen from Taiwan
Family with young children
Suite with Spa Treatment for 1 Person
Stayed 1 night in March 2021

Best hotel for kids in Taiwan!”

Staffs were well trained with all types of situations possibly happened with family traveling with kids. There were several programs specifically arranged for young kids, such as treasure hunting and hide-and-seek in the shopping mall. So much fun for the kids! The restaurant for the famous cherry duck was very impressive! I personally enjoyed the spa very much and wished the spa has a branch in my city. It was that good! The breakfast buffet was pretty awesome also, with fresh made juice and many Yilan special delicacies. Definitely recommended for families with kids under 7!

Reviewed March 22, 2021

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Thank you for staying at Silks Place Yilan and for taking your time to share your valuable comments with us. It is a delight to hear you liked the experience during your recent stay. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

Responded March 23, 2021
Silks Place Yilan Hotel
9.6
Exceptional
Fung from China
Family with young children
Fantastic Castle Superior King
Stayed 1 night in March 2019

Happy Trip”

We had a very very happy trip staying in Silks Place Yilan. My 2 kids are very enjoy. Highly recommended.

Reviewed March 08, 2019

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Dear Fung, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

Responded March 12, 2019
Silks Place Yilan Hotel
10.0
Exceptional
Vivian from Taiwan
Family with young children
Fantastic Castle Superior King
Stayed 1 night in February 2021

Exceptional”

children's heaven with variety of activities and facilities but a bit expensive...

Reviewed August 12, 2021

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Thanks for staying with us. We appreciate your feedback. We value your previous opinions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

Responded August 17, 2021
Silks Place Yilan Hotel
9.6
Exceptional
Wei from Taiwan
Family with young children
Fantastic Castle Superior King
Stayed 1 night in April 2021

親子旅遊”

GOOD! LOOK FORWARD TO HAVE OTHER CHANCE TO BE HERE! SUGGEST TO HAVE STAY AT LEAST 2 DAYS!

Reviewed May 01, 2021

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感謝您喜愛我們飯店並撥冗提供評論。我們以滿足家庭渡假旅遊為定位,滿足全家大小的旅遊享受,很開心您們與我們共渡美好親子時光。也期待您下次闔家再度光臨! 敬祝 平安順興 Madeleine Chang Guest Service Manager of Silks Place Yilan

Responded May 19, 2021
Silks Place Yilan Hotel
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