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Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel
Sun Moon Lake Hotel

Removed from saved list

8.2

Excellent

6,512 reviews

6,512 reviews

View62
Housekeeping27
Breakfast17
See map

8.3

Excellent

Location rating score

Excellent location
Popular neighborhood
Parking
FREE
Popular landmarks
Yuchi Wenwu Temple 1.2 km
Xiangshan Visitor Center 1.7 km
Formosan Aboriginal Culture Village 4.3 km
Chung Tai World Museum 16.9 km
Xitou Nature Education Area 23.9 km
Xitou Monster Village 24.0 km
Hehuan Mountain (Hehuanshan) 28.8 km
Small Swiss Garden 32.5 km
Cingjing Veterans Farm 34.0 km
Ali Mountain (Alishan) 40.3 km
Nearby landmarks
Sun Moon Lake Circular Walk 320 m
Shing-Tan 530 m
Hanbi Trail 710 m
Christian Church 750 m
Longfeng Temple 830 m
Shueishe Vistors Center 840 m
Shuishe Visitor Center 860 m
Shueishe Visitor Center Bus Station 860 m
Meihe Park 870 m
Meihe Garden 870 m
2022

Sun Moon Lake Hotel

No. 419, Zhongshan Rd., Yuchi Township, Sun Moon Lake, Nantou, Taiwan, 555 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Sun Moon Lake part of Nantou, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cingjing Veterans Farm. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Nantou

Check-in [24-hour]

Excellent breakfast

Excellent view

850 meters to public transportation

Staff Vaccination
Hygiene Plus
Wellness
83% of staff partially vaccinated

At least 83% of on-site staff have received part of their total vaccination shots for COVID-19.

Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations."

Facilities

Front desk [24-hour]

Bicycle rental

Car park

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

14 travelers have booked today.

Value for money8.0
Location rating8.3
Nearest airportTaichung Airport (RMQ)
Distance to airport53.0 km

Rooms available at Sun Moon Lake Hotel

Excellent
Room comfort & quality

8.8

Twin Mountain View
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Deluxe Lake View Quad Room
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 double beds
Enter dates to see prices
Twin Lake View
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Star Suite
...
  • Room size: 165 m²/1776 ft²
  • Lake view
  • 1 double bed
Enter dates to see prices
Double Suite with Lake View
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 1 double bed
Enter dates to see prices
Deluxe Quad Mountain View
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 1 double bed and 2 single b...
Enter dates to see prices
Double with Lake View
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 1 double bed
Enter dates to see prices
Premier Twin Room
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Standard Double Room - Best Value & Limit Time Offer, Free Upgraded
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Staycation Offer - Free Room Upgrade from Deluxe Twin Room with Mountain View to Twin Room with Lake View with Benefits
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sun Moon Lake Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sun Moon Lake Hotel?

A stay at Sun Moon Lake Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sun Moon Lake Hotel has a car park that's close to the hotel. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Nantou with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sun Moon Lake Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Sun Moon Lake Hotel. There's an additional charge of 528 TWD for adults and 308 TWD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sun Moon Lake Hotel?

Sun Moon Lake Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Sun Moon Lake Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sun Moon Lake Hotel. Small or intimate events like birthday parties and graduation parties can also be accomodated. Services for in-house catering, in-house planning and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Sun Moon Lake Hotel?

On-site venues and convenient event services make Sun Moon Lake Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 280 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sun Moon Lake Hotel?

Sun Moon Lake Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sun Moon Lake Hotel?

The closest train, metro, or bus station to Sun Moon Lake Hotel is Shueishe Visitor Center Bus Station, 860 m away.

What restaurants are nearby Sun Moon Lake Hotel?

Sun Moon Lake Hotel’s neighborhood is Sun Moon Lake which includes popular restaurants such as Co Co Tree, The Lalu Hotel-The Oriental Brasseries and The Lobby Bar.

What popular shopping places are close to Sun Moon Lake Hotel?

Sun Moon Lake Hotel is located in Sun Moon Lake area which features shopping places such as Ita Thao.

What are popular attractions near Sun Moon Lake Hotel?

Sun Moon Lake Hotel’s location in the Sun Moon Lake neighborhood makes it close to famous attractions including Yuchi Wenwu Temple, Xiangshan Visitor Center and Xuanzhuang Temple.

What popular natural sightseeing spots are close to Sun Moon Lake Hotel?

Sun Moon Lake Hotel’s nearby natural sights include Siang Shan Bikeway, Sun Moon Lake Bikeway and Sun Moon Lake Circular Walk located in the same Sun Moon Lake area.

Show more questions
See map

Explore the neighborhood

What people love about Sun Moon Lake Hotel

  • 9.2

    Exceptional
    Staff 

    "Very friendly staff and free bike."

    shunlien

    |

    November 15, 2022

  • 8

    Very good

    "Nice view from the balcony overlooking the lake."

    Janice

    |

    October 30, 2022

  • 8

    Very good

    "I very like the Japanese style room design"

    KAI-CHUNG

    |

    October 13, 2022

Property ranking|Compared to 780 Nantou properties
See all rankings
Room size
60 sqm.
Room comfort score
8.8/10
Cheapest price score
Cleanliness score
8.6/10
Bigger than
96
%
of Nantou properties
Better than
95
%
of Nantou properties
Better than
81
%
of Nantou properties
Better than
79
%
of Nantou properties
Overall rating:

8.2

Excellent
6,512 reviews
Cleanliness
8.6
Facilities
8.0
Location
8.3
Read all reviews >
What travelers say they love:
Everything is great including breakfast.
Tatiana from Taiwan
Couple
More about Sun Moon Lake Hotel

More about Sun Moon Lake Hotel

Sun Moon Lake Hotel

Maximize your Nantou adventure with a stay at Sun Moon Lake Hotel.
The superior services and facilities offered at Sun Moon Lake Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Nantou can be assisted with taxi, car hire and shuttle services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Sun Moon Lake Hotel. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Sun Moon Lake Hotel. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Sun Moon Lake Hotel offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Sun Moon Lake Hotel

Maximize your Nantou adventure with a stay at Sun Moon Lake Hotel.
The superior services and facilities offered at Sun Moon Lake Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Nantou can be assisted with taxi, car hire and shuttle services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Sun Moon Lake Hotel. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Sun Moon Lake Hotel. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Sun Moon Lake Hotel offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Sun Moon Lake Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out karaoke rooms and bar for some in-house nighttime fun.
If you like to eat in the privacy of your room, Sun Moon Lake Hotel can arrange to have groceries delivered to your doorstep.
Sun Moon Lake Hotel promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage and hot tub. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like non-motorized water sports and motorized water sports.
You won't need to go far to play some water sports, with the convenience of watersports equipment rentals and canoes provided. Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table and hiking trails. No need to go anywhere after dinner -- play with friends or family at the games room and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Spend less here on rooms than you would at 83% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 92% of accommodations in the city.
This accommodation beats more than 95% of competition in the city on room comfort.

Amenities and facilities
Very good
Facilities

8

Most talked about facilities

View

38 mentions

Breakfast

33 mentions

Housekeeping

21 mentions

Food & Dining

9 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Table tennis
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Playground

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Clothes rack
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
Restaurants on site

桂月房

  • Cuisine: Asian
  • Menu: Buffet
Location
No. 419, Zhongshan Rd., Yuchi Township, Sun Moon Lake, Nantou, Taiwan, 555
Excellent
Location

8.3

Airports

  • Taichung Airport (RMQ)
    53.0 km 1.2 hour drive
  • Chiayi Airport (CYI)
    68.4 km

Public transportation

  • Shueishe Visitor Center Bus Station
    860 m
  • Shuiwatou Trail bus station
    3.9 km

Hospital or clinic

  • Puli Christian Hospital
    12.4 km

Convenience store

  • 7 Eleven
    880 m

Cash withdrawal

  • ATM
    930 m
What's nearby

Popular landmarks

  • Yuchi Wenwu Temple
    1.2 km
  • Xiangshan Visitor Center
    1.7 km
  • Formosan Aboriginal Culture Village
    4.3 km
  • Chung Tai World Museum
    16.9 km
  • Xitou Nature Education Area
    23.9 km
  • Xitou Monster Village
    24.0 km
  • Hehuan Mountain (Hehuanshan)
    28.8 km
  • Small Swiss Garden
    32.5 km
  • Cingjing Veterans Farm
    34.0 km
  • Ali Mountain (Alishan)
    40.3 km

Nearby landmarks

  • Sun Moon Lake Circular Walk
    320 m
  • Shing-Tan
    530 m
  • Hanbi Trail
    710 m
  • Christian Church
    750 m
  • Longfeng Temple
    830 m
  • Shueishe Vistors Center
    840 m
  • Shuishe Visitor Center
    860 m
  • Shueishe Visitor Center Bus Station
    860 m
  • Meihe Park
    870 m
  • Meihe Garden
    870 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • Breakfast and amenities for additional guests will be subject to additional charges.
  • Airport transfer is available at additional charges at TWD 5,000 for Taoyuan International Airport and at TWD 2,500 for Taichung Airport. Please contact the property directly for more details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)528 TWD

The property

  • Local Tax ID/ Rental License南投縣旅館088號
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants3
  • Number of rooms 106
  • Room voltage110
  • Year property opened2010
  • Most recent renovation2017
Property announcements

Extra bed is a mattress and will be charged TWD 1320 with breakfast included.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Reviews of Sun Moon Lake Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities8.0
Location8.3
Room comfort and quality8.8
Service8.6
Value for money8.0
High score for Nantou
Rating
9+ Exceptional (627)
8-9 Excellent (453)
7-8 Very Good (491)
6-7 Good (166)
<6 Below Expectation (187)
Time of the year
Mar - May (372)
Jun - Aug (470)
Sep - Nov (459)
Dec - Feb (623)
All guests (4,647)
All room types
All languages

Show reviews that mention 

Showing 1,924 verified guest comments
12345
10.0
Exceptional
Aaron from Singapore
Group
Twin Lake View
Stayed 1 night in October 2019

Great place to stay”

Love this hotel room. Spacious, modern, thoughtful touches. Room was clean and the bathroom was the best. As feedback, would be great to have check out timing at 12pm instead of 11am. Also the room had no power plugs near the bed, this would be great to have. Would be great to have jacuzzi feature in bathtub.

Reviewed October 31, 2019

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Dear Aaron, Thank you for choosing Sun Moon Lake Hotel and sharing your review with us. About the check out time issue, we will share your review in the meeting. Knowing guests’ perspectives and experiences is very important to us, We sincerely appreciate you giving us this opportunity to perform better. We still hoping to see you in the near future to creating another unforgettable experience for you. Visit anytime! With Best Regards, William Manager of Sun Moon Lake Hotel

Responded November 01, 2019
Sun Moon Lake Hotel
10.0
Exceptional
Maleerat from Thailand
Family with young children
Double with Lake View
Stayed 1 night in February 2020

Very nice place. Nice weather.”

room very big and clean. My nephew really enjoy big room and bathtub. Hotel has free bicycle for ride around the sun moon lake. Hotel had free shuttle bus to center for finding nice restaurant and 7 eleven. Next time I will take my parent come here again.

Reviewed March 07, 2020

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Dear Maleerat, Thank you for taking the time to share with us your review. We are so glad to hear that you enjoyed our room. Sincerely we look forward to serving you again soon, hoping we will create an excellent vacation experience for you. Sincerely yours, Manager of Sun Moon Lake Hotel

Responded March 10, 2020
Sun Moon Lake Hotel
9.6
Exceptional
Ann from Singapore
Family with teens
Deluxe Lake View Quad Room
Stayed 1 night in December 2019

Best location & breakfast was delicious ”

Though this hotel is old & does not look glamorous from the outside, the location is right in front of the lake where you can cycle young it or take a stroll. The room that I stayed in has been renovated & it was comfortable. Breakfast was great & front office staff was most helpful. The hotel does not look crowded even though it was in December. Go fir the Deluxe Quad room as there is a tatami corner that can sleep 2 persons.

Reviewed December 22, 2019

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Dear Ann, Thank you so much for the kind rating! We hope that you have enjoyed your stay in Sun Moon Lake Hotel. With your support, the staff of our hotel will continue to provide our guests with the highest quality service. We sincerely look forward to creating another excellent vacation experience for you. Kind regards,

Responded December 23, 2019
Sun Moon Lake Hotel
10.0
Exceptional
Bellen from Hong Kong SAR, China
Solo traveler
Double with Lake View
Stayed 1 night in January 2019

Nice view and free bicycle daily ”

Nice modern spacious japanese style room . Enjoyed the lake facing room with balcony. Free 1hour bicycle use daily and bike path is just at the backdoor of the hotel facing the lake, super convenient . Longfeng temple is only 5-10min walk away. Love the roomy bathtub with tv.

Reviewed January 15, 2019

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敬愛的貴賓張小姐, 十分感謝您抽出寶貴的時間與我們分享您蒞臨日月潭大飯店的住宿經驗。 謝謝您對酒店服務同仁表示滿意與肯定,我們很高興能讓您在住宿期間留下美好的回憶。您的讚揚是我們堅持做到最好的動力,能為您創造愉快且難忘的旅遊回憶更是我們的榮幸。 很開心全體員工能陪伴您度過一段愉快的假期,歡迎您有空時再次回來與我們相聚。 敬祝 闔家平安‧萬事如意 客房部經理 黃國智 謹上

Responded January 15, 2019
Sun Moon Lake Hotel
10.0
Exceptional
Nicolas from Switzerland
Family with teens
Double Suite with Lake View
Stayed 1 night in September 2019

Very nice location”

Huge room, biggest bathtub ever seen, very comfortable stay. We used the provided bikes to cycle around the lake. A wonderful experience.

Reviewed May 20, 2020

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Dear Nicolas, Thank you so much for the kind rating! With your support, the staff of our hotel will continue to provide our guests with the highest quality service. We sincerely look forward to creating another excellent vacation experience for you. See you with us again in the future. Kind regards, William, Manager of Sun Moon Lake Hotel

Responded May 21, 2020
Sun Moon Lake Hotel
10.0
Exceptional
Jingyi from Singapore
Couple
Double with Lake View
Stayed 2 nights in March 2020

Exceptional”

view from hotel was a bit disappointing but to no fault of hotel. got an upgrade due to the disinfectant smell. room was large and had a good view from balcony (if only the lake was not lacking in water). good night views, and loved the bathroom facilities with in-room onsen

Reviewed March 28, 2020

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Dear Jingyi, Thank you for sharing your feedback as we always consider it as an opportunity in making us better at what we do. We have taken your valuable comments seriously and will address the issues to the concerned departments. Every piece of feedback from any guest means a lot to us, it's truly important for us to know how we can improve and meet the expectations of our customers. We still hope we can host you again in the future, we are sure by the time we will improve a lot more than what you have experienced. Sincerely, William

Responded March 31, 2020
Sun Moon Lake Hotel
10.0
Exceptional
Ng from Singapore
Family with teens
Twin Lake View
Stayed 1 night in December 2019

Big and cosy room”

The hotel room is big and they also provide regular shuttle services between Shuishe visitor centre and the hotel. Strongly recommend this hotel if you are staying 1 night in sun moon lake

Reviewed December 25, 2019

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Dear NG , Thank you very much for your valuable comment and so glad that you enjoyed your trip in Sun Moon Lake Hotel. Look forward to seeing you again on your next trip. With kindest regards, William

Responded December 25, 2019
Sun Moon Lake Hotel
9.2
Exceptional
Stan from Australia
Couple
Double with Lake View
Stayed 1 night in January 2020

Exceeded my expectations”

Had the Japanese lake side room in a low room. Was clean, large onsen style bath, nice balcony to sit outside and enjoy the scenery. Had the best breakfast at this hotel based compared to the 3 other hotels we stayed in Taiwan. Free bikes for use by Guests, which is a must when visiting Sun Moon Lake. Suppose to be only for 1 hour but it wasn’t tracked. The room was a little cold that apparently could not be controlled in the room but only centrally. Special thank you to William who was very helpful in trying to sort through a mistake made by another staff member. He was very friendly, courteous and helpful.

Reviewed January 31, 2020

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Dear STAN, Thank you so much for the kind rating! We hope that you have enjoyed your stay in Sun Moon Lake Hotel. With your support, the staff of our hotel will continue to provide our guests with the highest quality service. We really appreciate that the areas you recommend we could improve on. As always our guest's feedback is critical in helping us provide an outstanding experience. Also, we sincerely look forward to creating another excellent vacation experience for you. Kind regards, William

Responded February 03, 2020
Sun Moon Lake Hotel
10.0
Exceptional
NURUL from Singapore
Family with young children
Twin Lake View
Stayed 1 night in December 2019

Exceptional”

Great views, loved the Free bicycle rentals and free parking

Reviewed December 15, 2019

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Dear Guest, Thank you so much for the kind rating! We hope that you have enjoyed your stay in Sun Moon Lake Hotel. With your support, the staff of our hotel will continue to provide our guests with the highest quality service. Also, we sincerely look forward to creating another excellent vacation experience for you. Kind regards,

Responded December 17, 2019
Sun Moon Lake Hotel
9.6
Exceptional
Siriporn from Thailand
Group
Double with Lake View
Stayed 1 night in October 2019

Large room with good view. Hotel locate on lake side and offer free bike to ride around the lake”

The hotel doesn't locate exactly on main pier but can access to lake bike lane and hotel offer free bike to ride around the lake. The room is so big and nice. Staffs are also nice but only reception would be able to communicate in English.

Reviewed October 28, 2019

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Dear Siriporn , Thank you for taking the time to share with us your review. Thank you for your recognition of the hotel facilities and colleagues. all staffs of sun moon lake hotel are continuously training to provide our guests the highest quality service . Sincerely we look forward to serving you again soon, hoping we will create an excellent vacation experience for you. Sincerely yours, Sun Moon Lake Hotel Reservation center

Responded October 29, 2019
Sun Moon Lake Hotel
9.6
Exceptional
Yayun
Couple
Twin Lake View
Stayed 1 night in June 2019

Simply wonderful ”

With my partner on a wheelchair and the handicapped bathroom on the second floor, we asked the hotel to move us from the 7th floor to the room (207) across the hall from the handicapped bathroom. They were more than happy to help us and during the whole time we were there, they were extremely accommodating and friendly.

Reviewed July 01, 2019

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Dear Yayun, Thank you for the kind rating! We hope to see you with us again in the future. Kind regards

Responded July 02, 2019
Sun Moon Lake Hotel
10.0
Exceptional
Tatiana from Taiwan
Couple
Double with Lake View
Stayed 1 night in January 2022

Great hotel with amazing view”

Everything is great including breakfast. The view is everything.

Reviewed January 11, 2022

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Dear Tatiana Syromiatnikova, Thank you for taking the time to share with us your review. We are very glad to hear that you enjoyed our room, foods, and breakfast. Sincerely we look forward to serving you again soon, hoping we will create an excellent vacation experience for you.

Responded January 16, 2022
Sun Moon Lake Hotel
9.2
Exceptional
Possavee from Thailand
Family with teens
Deluxe Quad Mountain View
Stayed 1 night in November 2019

great hotel just hard to go”

only down side to this hotel if it is very far from the pier on foot. so you need call a pick up car to give you a lift but most traveler can't use their phone to call when they are abroad. you need to ask staff at the pier to call hotel's van to pick you up and that's the only option to get to the hotel. other ways are by public transport which no staffs can speak or understand english. the hotel was great all staff at the hotel can speak good english especially the manager who speak perfect english. the place was serene and peaceful perfect for resting at this beautiful lake. at the back of the hotel is the walking and biking trail which is a great way to enjoy the place.

Reviewed January 25, 2020

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Dear Possavee, Thank you for your valuable comments, we are very glad to hear you enjoyed your time here. Your comments will be shared with the team. We look forward to having the pleasure of welcoming you back soon. Warm Regards, William Huang, Manager - Sun Moon Lake Hotel

Responded January 27, 2020
Sun Moon Lake Hotel
9.2
Exceptional
William from Taiwan
Couple
Double with Lake View
Stayed 2 nights in April 2020

Excellent hospitality ”

The hotel’s location is great, 2-5mins away from the famous temple, 5 mins away from the harbor where you board the yacht for lake tour. The hotel itself is surprisingly clean, it’s an old hotel but you can see the effort of every staff keeping it clean at their best, and super comfortable stay of course. Big thumbs up for their service and great hospitality, the staff are super professional and friendly.

Reviewed April 30, 2020

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親愛的貴賓:感謝您喜愛我們飯店,並且寫下您入住的經驗,從您的字裡行間對我們有許多鼓勵及肯定,真的非常感動。今天也將您的訊息給予我們的團隊分享,讓大家能夠感受到您的推崇,藉此也能鼓舞大家的士氣。真的非常謝謝您,也希望您能再來,讓我們在為您服務。最後敬祝 闔家平安 工作順利 經理 黃國智

Responded May 01, 2020
Sun Moon Lake Hotel
10.0
Exceptional
lisa from New Zealand
Family with young children
Deluxe Quad Mountain View
Stayed 1 night in December 2019

Free bicycle, nice and tide room”

Free bicycle rental is very convenient for hotel guests

Reviewed December 31, 2019

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Dear Lisa, Thank you for your valuable comments, we are very glad to hear you enjoyed your time here. Your comments will be shared with the team. We look forward to having the pleasure of welcoming you back soon. Warm Regards, William- Sun Moon Lake Hotel

Responded January 03, 2020
Sun Moon Lake Hotel
10.0
Exceptional
Hartawan from Australia
Couple
Twin Lake View
Stayed 1 night in January 2020

Nice and Clean”

Clean room, amazing view and friendly staff

Reviewed January 22, 2020

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Dear HARTAWAN, Thank you for the kind rating! We hope to see you with us again in the future. Kind regards, William,Manager of Sun Moon Lake Hotel

Responded January 23, 2020
Sun Moon Lake Hotel
10.0
Exceptional
JOU from Taiwan
Group
Twin Lake View
Stayed 1 night in December 2020

nice view”

Clean and cozy. Good location. Breakfast is good.

Reviewed January 27, 2021

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Thank you for your affirmation and welcome to visit again.

Responded January 28, 2021
Sun Moon Lake Hotel
9.6
Exceptional
Jia from Singapore
Couple
Double with Lake View
Stayed 1 night in December 2019

Exceptional”

Excellent location! Beautiful view of the lake. Hotel provided free bicycle for riding around and shuttle bus to bring you to the visitor centre. Great hotel!

Reviewed December 17, 2019

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Dear Av, Thank you so much for the kind rating! We hope that you have enjoyed your stay in Sun Moon Lake Hotel. With your support, the staff of our hotel will continue to provide our guests with the highest quality service. We sincerely look forward to creating another excellent vacation experience for you. Kind regards, William, Manager of Sun Moon Lake Hotel

Responded December 18, 2019
Sun Moon Lake Hotel
9.2
Exceptional
Hendrick from Indonesia
Family with young children
Deluxe Quad Mountain View
Stayed 1 night in December 2019

Satisfying enough ”

We booked deluxe twin with Mountain View. The room was spacious. We enjoyed the bath tub very well. But the room light is a bit too dark. The service was great, they provide several cars to deliver and pick up guests to the surrounding area (free of charge). Just call and 5-10 minutes the driver will be there. The breakfast was good also we can ride bicycle just next door from the breakfast area.

Reviewed January 06, 2020

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Dear HENDRICK, Thank you for taking the time to share with us your review. We are very glad to hear that you enjoyed our room, service, and breakfast. Thanks for your support we already shared your feedback to our team. Sincerely we look forward to serving you again soon, hoping we will create an excellent vacation experience for you. Sincerely yours, William, Manager of Sun Moon Lake Hotel

Responded January 07, 2020
Sun Moon Lake Hotel
9.2
Exceptional
DAVID from Malaysia
Couple
Double with Lake View
Stayed 1 night in December 2019

Lake view was ok but not great”

Booked a lake view room but was given a corner room towards the left where part of the lake were dried up, but partial lake view is still better than none. There are not many eateries or shops near the hotel but you can always take the free shuttle provided by hotel to go nearby. Breakfast was good and the cycling path right outside the hotel with free bicycle rental is a bonus

Reviewed January 05, 2020

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Dear David, Thank you for taking the time to share with us your review.Thank you for taking the time to share with us your review. We are very glad to hear that you enjoyed our breakfast.Please accept our sincerely apologize for any inconveniences caused during your stay. Sincerely we look forward to serving you again soon, hoping we will create an excellent vacation experience for you. Sincerely yours, Sun Moon Lake Hotel

Responded January 06, 2020
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