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The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness Resort

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8.9

Excellent

1,996 reviews

1,996 reviews

Housekeeping76
Breakfast63
View35
See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Colmar Tropicale, Berjaya Hills 360 m
Animal Park Rabbit Farm 1.1 km
Japanese Village 1.1 km
Japanese Garden 1.7 km
Gunung Kolam Berenga 2.4 km
Hutan Lipur Lentang 5.7 km
Japanese Village at Colmar Tropicale 6.0 km
Lentang Forest Recretional Park 6.0 km
Riverside Janda Baik 8.0 km
lotus pond 8.1 km

The Chateau Spa & Wellness Resort

KM 48 Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi, Berjaya Hills, Bentong, Malaysia, 28750 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Berjaya Hills part of Bentong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Town White Coffee. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Excellent breakfast

Excellent view

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Hot tub

Fitness center

Check-in/out [express]

Luggage storage

This property is in high demand!

3 travelers have booked today.

Value for money8.4
Distance to city center45. Km
Location rating8.7

Rooms available at The Chateau Spa & Wellness Resort

Exceptional
Room comfort & quality

9.4

3-Bedroom Suite
...
  • Room size: 150 m²/1615 ft²
  • Nature view
  • 1 king bed & 1 king bed & 2...
Enter dates to see prices
Jacuzzi Suite
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • Mountain view
  • 1 king bed or 2 single beds
Enter dates to see prices
2-Bedroom Suite
...
  • Room size: 130 m²/1399 ft²
  • Garden view
  • 1 king bed & 2 single beds
Enter dates to see prices
One Bedroom Suite
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Family Suite
...
  • Room size: 85 m²/915 ft²
  • Garden view
  • 1 king bed & 2 single beds
Enter dates to see prices
Noble Suite Twin Bed
...
  • Room size: 88 m²/947 ft²
  • 2 bathrooms
  • 2 single beds
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Noble Suite King Bed
...
  • Room size: 88 m²/947 ft²
  • Mountain view
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Premier King Room
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 1 queen bed
Enter dates to see prices
Premier Twin Room
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Chateau Spa & Wellness Resort?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Chateau Spa & Wellness Resort?

A stay at The Chateau Spa & Wellness Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Chateau Spa & Wellness Resort has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Bentong with private transportation, the resort can arrange taxi service.

Is breakfast offered at The Chateau Spa & Wellness Resort?

Start your mornings right, with the continental and buffet breakfast options offered at The Chateau Spa & Wellness Resort. There's an additional charge of 116 MYR for adults and 116 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at The Chateau Spa & Wellness Resort?

The Chateau Spa & Wellness Resort features 2 on-site restaurants for your dining convenience. Meals served include breakfast and dinner. International cuisine is available for guests. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at The Chateau Spa & Wellness Resort?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Chateau Spa & Wellness Resort. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at The Chateau Spa & Wellness Resort?

On-site venues and convenient event services make The Chateau Spa & Wellness Resort an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Chateau Spa & Wellness Resort?

The Chateau Spa & Wellness Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby The Chateau Spa & Wellness Resort?

The Chateau Spa & Wellness Resort is located in Berjaya Hills, famous for good restaurants such as La Flamme and La boulangerie colmar tropicale.

What are popular attractions near The Chateau Spa & Wellness Resort?

The Chateau Spa & Wellness Resort is located in Berjaya Hills area, which is famous for attractions such as Japanese Village and Japanese Garden.

What popular natural sightseeing spots are close to The Chateau Spa & Wellness Resort?

The Chateau Spa & Wellness Resort is located within Berjaya Hills, which makes it conveniently close to natural sights including Gunung Kolam Berenga.

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Explore the neighborhood

What people love about The Chateau Spa & Wellness Resort

  • 8

    Very good

    "We enjoyed the poolside relax moment."

    Wai

    |

    October 19, 2022

  • 7.2

    Very good

    "it is a good place for staycation and rejoice ourselves."

    CheeChoy

    |

    October 18, 2022

  • 10

    Exceptional
    Staff 

    "Staff is friendly as well."

    Irene

    |

    October 15, 2022

Property ranking|Compared to 152 Bentong properties
See all rankings
Room comfort score
9.4/10
Service score
9.4/10
Couples review score
9/10
Cleanliness score
9.3/10
Better than
99
%
of Bentong properties
Better than
96
%
of Bentong properties
Better than
96
%
of Bentong properties
Better than
95
%
of Bentong properties
Overall rating:

8.9

Excellent
1,996 reviews
Cleanliness
9.3
Facilities
8.7
Location
8.7
Read all reviews >
What travelers say they love:
Overall the hotel is clean and beautiful, very classic Inter...
Kary from Malaysia
Family with young children
More about The Chateau Spa & Wellness Resort

More about The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

Enjoy all that Bentong has to offer with a stay at The Chateau Spa & Wellness Resort. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that The Chateau Spa & Wellness Resort has to offer! Free internet access provided within the resort keeps you connected throughout your stay. Exploring Bentong is made even more convenient with the taxi and shuttle services available at the resort. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the resort's ticket service. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Chateau Spa & Wellness Resort.
For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at The Chateau Spa & Wellness Resort provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the resort, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at The Chateau Spa & Wellness Resort are available with design features like a balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Chateau Spa & Wellness Resort. A number of great dining options at the resort assures that you'll always have convenient and delicious choices.
Fill your days with the array of activities and facilities offered at The Chateau Spa & Wellness Resort. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the hot tub, steam room and sauna. Burn off you vacation calories with a quick visit to the resort's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the resort's yoga room, golf course on site and hiking trails. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Reasons to stay here

Compared to the city's accommodation options, this resort scored higher than 99% of them for food and dining.
According to guests who stayed here, this resort's room comfort is rated higher than 99% of other accommodations in Bentong.
Past guests love the staff and service here, rating it above 96% of the other accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

100 mentions

Food & Dining

70 mentions

Housekeeping

45 mentions

Swimming Pool

35 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Dart board
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Desk
  • Fan
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

La Vie

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
KM 48 Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi, Berjaya Hills, Bentong, Malaysia, 28750
Excellent
Location

8.7

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The restaurant's dress code is smart casual (no slippers and shorts permitted).
  • The property requires a refundable security deposit upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center45. Km
  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)116 MYR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 172
  • Room voltage220
  • Year property opened2011
  • Most recent renovation2018
Property announcements

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of The Chateau Spa & Wellness Resort from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities8.7
Location8.7
Room comfort and quality9.4
Service9.4
Value for money8.4
High score for Bentong
Rating
9+ Exceptional (730)
8-9 Excellent (241)
7-8 Very Good (157)
6-7 Good (39)
<6 Below Expectation (54)
Time of the year
Mar - May (242)
Jun - Aug (295)
Sep - Nov (277)
Dec - Feb (407)
All guests (1,996)
All room types
All languages

Show reviews that mention 

Showing 1,221 verified guest comments
12345
10.0
Exceptional
Surinder from Malaysia
Family with young children
Family Suite
Stayed 2 nights in January 2022

Exceptional Short Stay”

Stayed at the Chateau in January for a couple of nights; built on French / Portuguese theme, its a beautiful place to spend time with your family when you want to get away from the warm cities. We took a 2 bedroom suite, which gave us a lot of space to move around. The facility is quite clean and well maintained - we liked the massive decorated Christmas tree which was not removed post holidays. Being vegetarians we were worried about the food options but the chef's did a great job customizing various things for us during our stay. The staff at the front office, housekeeping, restaurant, security were all brilliant people. We enjoyed our short stay here and are surely going back soon for a longer one ! For nature lovers, it is an exceptional place to stay.

Reviewed March 15, 2022

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10.0
Exceptional
kaan from Turkey
Couple
Deluxe Room
Stayed 1 night in June 2019

Exceptional Service and Food”

As mentioned by previous users, staff was very attentive and service was excellent overall. For me , best thing about this place was food. We tried breakfast, tea time and fine dinning, Food was top notch, especially desserts (Try apple jam at breakfast). They told me, chef prepares everything in house from organic components . Value for money, especially compared to KL, price is quite reasonable. Comfortable and clean bed, very nice shower setting. Pool was refreshing and nice to have a salty water instead of chlorine swimming pool. We will be back for sure, highly recommended for weekend get away.

Reviewed June 04, 2019

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Dear Kaan, Thank you for giving us a perfect rating & review. We do take pride in catering to our guest’s needs the best way we can and we sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for the wonderful review we truly appreciate your trust in us and we look forward to welcoming you back in the near future! Regards, Eric Henrik Guest Service Manager

Responded June 13, 2019
The Chateau Spa & Wellness Resort
10.0
Exceptional
ROBE from Malaysia
Family with young children
Stayed 1 night in February 2020

Superb Experience and Everything is 5-Star ”

The moment we stepped in to the resort there was already an exceptional service. Jeffrey from the concierge was super helpful. Carlos from the reception was a superstar and always ready to assist. Adrian was also to commend, he's done his job well. Spotless cleanliness, very quiet, our bed and pillows were AMAZING! Our 4 year old daughter was also impressed with the resort and made a note that we should return soon. This is the kind of stay/place you'll never forget because of the warmth provided. Definitely a 5-star!

Reviewed February 17, 2020

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Dear ROBE, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

Responded February 19, 2020
The Chateau Spa & Wellness Resort
10.0
Exceptional
WONG from Malaysia
Family with teens
Deluxe Room
Stayed 3 nights in December 2019

A pleasant and relaxing stay”

Every hotel personnel is courteous, friendly and helpful. Well groomed and professional. Their responses and services are prompt. The welcoming checking in and orientation to the hotel brief walk towards the room is appreciated. The atmosphere is quiet and relaxing. Resort is well maintained. The swimming pool is cleaned every morning, rooms are clean, nice and comfortable. Toiletries are of good qualities. Keep up the good standards and services and continue to strive for excellency. Would come again.

Reviewed December 19, 2019

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Dear Wong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yahya Hamsain Director, Public Relations & Communication Berjaya Hills Resort Berhad.

Responded January 04, 2020
The Chateau Spa & Wellness Resort
10.0
Exceptional
SHOBHA from Australia
Couple
Deluxe Room
Stayed 2 nights in December 2019

Blissful retreat in the mountains”

Booked into this resort as it was recommended by a friend. We were greeted by very friendly staff Who made us feel very welcome and made our stay extremely comfortable. The ambience of the resort was outstanding. The location itself was enchanting somewhat like a medieval royal setting. The views were breathtaking. Staff at the Spa were very very professional. I would recommend this resort to anyone wanting a few days of absolute bliss.

Reviewed December 24, 2019

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Dear Shobha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yahya Hamsain Director, Public Relations & Communication Berjaya Hills Resort Berhad

Responded January 04, 2020
The Chateau Spa & Wellness Resort
10.0
Exceptional
Andrianto from Indonesia
Couple
Deluxe Room
Stayed 1 night in November 2019

Much much much much better than expected”

As a first timer in a resort, we thought. "Huh, this is just gonna be a fancier hotel isn't it", Turns out, its so much more. When you just arrive in the hotel, a security guard will be there to greet you to confirm your name, then proceed to carry your luggages to your room and take you to check in. You will then be given a complimentary (non-alcoholic) drink as you take your time checking in. Afterwards, you are brought to your room where we proceeded to sleep for an hour just because of how comfy it was. The amenities and toiletries are super nice too, with products from Italy and lots of channels in TV too. Safe to say the highlight of our trip was this resort.

Reviewed November 28, 2019

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Dear Andrianto, Bonjour from The Chateau Spa & Organic Wellness Resort! We are very honoured to receive this inspiring response and you just made our day happier! We appreciate your time to drop this feedback and we will try our very own best to put smiles on our guests’ faces apart from offering you the best getaway experience in town. Hope you had a wonderful time with us and ‘til the next visit!

Responded February 10, 2020
The Chateau Spa & Wellness Resort
10.0
Exceptional
Sachpal from Malaysia
Couple
Jacuzzi Suite
Stayed 1 night in February 2019

Perfect getaway ”

Perfect stay, excluding a minor blip by the manager, everything else was perfect.. The director of operations, Mr. haitham, the staff especially Elias, Bobby and the pregnant lady (can’t remember her name) , the chefs, wonderful housekeeping, made our stay simply, wonderful. The suite was perfect, the view perfect, food was not too bad, need more variety for the breakfast menu and in-room dining, the jacuzzi suite is a perfect getaway suite for couples looking for some alone time. Loved the turndown service, Special thanks again to Mr. Haitham, simply speaking to him you know how highly they value their guests.

Reviewed February 17, 2019

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Dear Madame Sachpal, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you did relax and enjoy your stay with us and we were able to make your stay extremely perfect. We hope to welcome you back in the near future! Regards Eric Henrik Guest Service Manager

Responded February 19, 2019
The Chateau Spa & Wellness Resort
10.0
Exceptional
Hidayatul from Malaysia
Couple
One Bedroom Suite
Stayed 1 night in December 2021

BEST HOTEL EVER!”

I already been here twice . All I can say is, THIS THE BEST HOTEL EVER! Service, staffs, facilities, view, room, all are SUPERB! I've got nothing to say. U guys have to experience it. Totally worth it. And my husband also said this is his fav hotel . If u guys have any celebration like honeymoon, birthday, anniversary, just come to this hotel. U just tell the staff you r here for honeymoon, they will cater your needs and make your experience & stay here enjoyable. U just sit down and relax. Trust me. And for me, I will repeat again for our next honeymoon😄

Reviewed February 11, 2022

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10.0
Exceptional
Nishath from Oman
Couple
Stayed 2 nights in December 2019

An enchanting stay”

Really enjoyed our stay at the Chateau. The in-house restaurants were more expensive than expected, but the food was really delicious. Be prepared to to spend quite a lot on travel to and fro from the Chateau to the airport (approx 400 RM two way). Very spacious and comfortable rooms. Exceptionally well-mannered staff, the best staff behaviour I ve seen anywhere else I ve travelled.

Reviewed January 02, 2020

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Dear Nishath, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yahya Hamsain Director, Public Relations & Communication Berjaya Hills Resort Berhad.

Responded January 04, 2020
The Chateau Spa & Wellness Resort
10.0
Exceptional
haiyati from Malaysia
Family with young children
3-Bedroom Suite
Stayed 1 night in May 2022

resort we will be greeted by the staff and we will be escort to the study room or bar to have a sit and we are being serve some welcome drink while we take a rest from a long drive.”

Lovely holiday An amazing experience Loved staying here. We enjoyed a lot. The place is luxurious. The food at breakfast buffet was scrumptious and healthy. We had suite .It had three bedrooms with attached bathroom. The master bed bathroom had its own jacuzzi. Beds were super comfy, the pillows were a bit firm for me but over all best experience. Staff was very courteous and helpful. Definitely visiting again.

Reviewed May 07, 2022

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10.0
Exceptional
Tang from Malaysia
Family with teens
Stayed 1 night in January 2020

Excellent Hidden Resort”

I booked this trip one week earlier my departure. But I was amazed by their services and respects towards customer. Upon arrival, the guard was informed and the luggage sending service was ready at car dropping area. We was served with special recipe welcome drink and warm check-in service done by their staffs. The staffs there really so polite, show respect to us and answer all our enquiries. Evening cocktails were nice and we also surprised with the turn-down sweet provided by room service. Everything was excellent and amazing and we do enjoyed our trip there.

Reviewed February 03, 2020

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Dear Tang, Bonjour from The Chateau Spa & Organic Wellness Resort! We are very honoured to receive this inspiring response and you just made our day happier! We appreciate your time to drop this feedback and we will try our very own best to put smiles on our guests’ faces apart from offering you the best getaway experience in town. Hope you had a wonderful time with us and ‘til the next visit!

Responded February 10, 2020
The Chateau Spa & Wellness Resort
10.0
Exceptional
syafinaz from Malaysia
Couple
Jacuzzi Suite
Stayed 1 night in March 2021

probably best hotel i have visited”

the hotel deco was amazing, cleanliness at top notch, staff was super warm and friendly, from the concierge to restaurant waitress.. environment is cozy and relaxing, perfect for weekend getaway, away from city life.. the jacuzzi working fine, food is amazing too👍🏼👍🏼

Reviewed March 23, 2021

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10.0
Exceptional
Yeong from Malaysia
Family with young children
One Bedroom Suite
Stayed 1 night in April 2022

5 star service ! ”

It was truly 5 star service provided by the hotel staff from arrival to departure. Even we had the unpleasant experience on certain part of room issue upon arrival but the staff was taking immediate action by provided complimentary room upgrade as a compensation. Dining experience in the in house restaurant was exceptional service too by the f&b staff, food was nice and worth the money. Throughout the stay, I could say it was really a relax and enjoyed stay for me and my wife. Perhaps next time can try out the in house massage

Reviewed April 03, 2022

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10.0
Exceptional
Nur from Malaysia
Couple
Deluxe Room
Stayed 1 night in November 2021

good service”

staff hotel very friendly and very helpful. the rooms are all clean and the view from the room window is very beautiful.the food from breakfast to dinner is very tasty. many times come to stay here the service is given very best

Reviewed December 21, 2021

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10.0
Exceptional
Nur from Malaysia
Couple
Family Suite
Stayed 1 night in November 2021

good service”

staff hotel very friendly and very helpful. the rooms are all clean and the view from the room window is very beautiful.the food from breakfast to dinner is very tasty. many times come to stay here the service is given very best

Reviewed December 21, 2021

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10.0
Exceptional
Munira from Malaysia
Group
3-Bedroom Suite
Stayed 1 night in March 2022

Perfect escapade ”

Amazing breath taking resort with well trained and friendly staffs. However, there are several problems that they need to fix to maintain their image. With no option of restaurants, the food quality they served in their only restaurant was terrible compared to the price, poor connection which may delay any payment made by card and a clogged/flooded bathroom in a RM1.9k per night room was quite unacceptable. With a small fix, they might be more impressive. Keep it up.

Reviewed March 21, 2022

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10.0
Exceptional
Eizzati
Couple
Stayed 1 night in November 2019

More than satisfied”

If you are thinking of spending your time without having any sorts of distraction, The Chateau is the perfect retreat for you. It is quiet, serene and breathtaking. They do provide a shuttle service to Colmar Tropicale but my husband and I simply walked from the hotel to the village while enjoying the scenery since it’s of walking distance (approx 5mins). Highly recommended. And as for us, we would definitely come again real sooon.

Reviewed November 25, 2019

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Dear Eizzati, Bonjour from The Chateau Spa & Organic Wellness Resort! We are very honoured to receive this inspiring response and you just made our day happier! We appreciate your time to drop this feedback and we will try our very own best to put smiles on our guests’ faces apart from offering you the best getaway experience in town. Hope you had a wonderful time with us and ‘til the next visit!

Responded February 10, 2020
The Chateau Spa & Wellness Resort
10.0
Exceptional
Chen from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in March 2019

Recommend to all my friends and family.”

Staff are friendly and helpful Food are delicious yet a little bit pricey Environment is truly relaxing and breathtaking Room is comfort and spacious. though the flush in the room not function nicely.

Reviewed March 26, 2019

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Dear Monsieur Chen, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will look in to how we can make the food prices more affordable, however we are very glad to hear that you did relax and enjoy your stay with us! Best regards Eric Guest service manager

Responded March 31, 2019
The Chateau Spa & Wellness Resort
10.0
Exceptional
khairul from Malaysia
Couple
Deluxe Room
Stayed 1 night in April 2019

Perfect family getaway”

We are looking for serendipity for our small family and we got exceedingly awesome hospitality. It was heavily raining when we arrived for check in, and the staff just make all the process a lot more easier. Their welcome drink is something worth to mention, and they will bring you for a personalized tour around the hotel. The room size is a bit small for family staying, but we just loved the customer experience there.

Reviewed April 28, 2019

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Dear Monsieur Khairul Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. On behalf of our Team, I would like to extend my heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. Thank you for giving us a perfect rating & review. We do take pride in catering to our guest’s needs the best way we can and we sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for the wonderful review we truly appreciate your trust in us and we look forward to welcoming you back in the near future! Best Regards Eric Henrik Guest Service Manager

Responded April 28, 2019
The Chateau Spa & Wellness Resort
10.0
Exceptional
Mary from Malaysia
Couple
Deluxe Room
Stayed 1 night in November 2021

Relaxing & cozy staycation”

The guard in the first guard house is cute & friendly. (The first impression of the place) They really do follow SOP by checking MySejahtera status one by one when we drive in . All the staff there is doing their great job and helpful throughout my trip. The room is superb, weather is chilling. Only one con: the hotel location abit far from the main road, you might be lazy to drive out ;)

Reviewed November 19, 2021

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