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The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur

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8.7

Excellent

5,324 reviews

5,324 reviews

Housekeeping115
Shops56
Breakfast48
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Cooking Classes at Kings Kitchen Klub

Starhill Spa

80 m

Starhill Gallery

100 m

Tiffin Bay/Tiff's Jazz Lounge

110 m

Ayurvedium

110 m

Popular landmarks
Pavilion Kuala Lumpur

170 m

Jalan Alor

590 m

KLCC - Bukit Bintang Pedestrian Walkway

650 m

Aquaria KLCC

680 m

KLCC Park

860 m

Closest landmarks
Escentials

130 m

Spa Village

140 m

Saudi Arabia Cultural Mission

170 m

Pavilion Kuala Lumpur

170 m

BookXcess

170 m

The Westin Kuala Lumpur

199 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map

Make your best journey to Kuala Lumpur with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Airport transfer

Bicycle rental

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

13 travelers have booked today.

Value for money8.3
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km

Rooms available at The Westin Kuala Lumpur

Excellent
Room comfort & quality

8.7

Two Bedroom Residence, 2 Bedroom Residence
...
  • Room size: 120 m²/1292 ft²
  • Street view
  • 2 single beds & 1 king bed
Enter dates to see prices
Executive Club Room, Club lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Premium Room, High Floor, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Premium Room, High Floor, Guest room, 1 King, City view
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
One Bedroom Residence, 1 Bedroom Residence, 1 King
...
  • Room size: 80 m²/861 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Executive Club Room, Club lounge access, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed or 2 single beds
Enter dates to see prices
Westin Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 75 m²/807 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Westin Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin Kuala Lumpur?

The Westin Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 265 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Westin Kuala Lumpur has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 5 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Westin Kuala Lumpur?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at The Westin Kuala Lumpur. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 88 MYR for adults and 44 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Westin Kuala Lumpur?

The Westin Kuala Lumpur features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at The Westin Kuala Lumpur?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at The Westin Kuala Lumpur. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at The Westin Kuala Lumpur?

On-site venues and convenient event services make The Westin Kuala Lumpur an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Westin Kuala Lumpur?

The Westin Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Westin Kuala Lumpur?

The closest train, metro, or bus station to The Westin Kuala Lumpur is SBK15 Muzium Negara, 130 m away.

What restaurants are nearby The Westin Kuala Lumpur?

The Westin Kuala Lumpur’s neighborhood is Bukit Bintang which includes popular restaurants such as Five Sen5es, Prego and Qba Latin Bar & Grill.

What popular shopping places are close to The Westin Kuala Lumpur?

The Westin Kuala Lumpur is located in Bukit Bintang area which features shopping places such as Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

What are popular attractions near The Westin Kuala Lumpur?

The Westin Kuala Lumpur’s location in the Bukit Bintang neighborhood makes it close to famous attractions including Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

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See map

Explore the neighborhood

What people love about The Westin Kuala Lumpur

  • 10

    Exceptional

    "I highly recommend this!"

    Ronald

    |

    September 20, 2022

  • 10

    Exceptional
    Location

    "Location is the best with great breakfast…"

    azahari

    |

    September 15, 2022

  • 10

    Exceptional
    Spaciousness

    "Room was spacious and clean."

    Sri

    |

    September 14, 2022

Overall rating:

8.7

Excellent
5,324 reviews
Cleanliness
8.7
Facilities
8.5
Location
9.4
Read all reviews >
What travelers say they love:
Great location right in the heart of Bukit Bintang, just acr...
Ashley from Singapore
Solo traveler
More about The Westin Kuala Lumpur

More about The Westin Kuala Lumpur

The Westin Kuala Lumpur

For travelers who want to take in the sights and sounds of Kuala Lumpur, The Westin Kuala Lumpur is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kuala Lumpur has to offer. Access is everything, and you'll get the most of while staying only 7.7 km from Terminal Bersepadu Selatan and its easy transportation options.
All offerings provided by The Westin Kuala Lumpur help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Kuala Lumpur is made even more convenient with the taxi and car hire services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Westin Kuala Lumpur. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at The Westin Kuala Lumpur. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at The Westin Kuala Lumpur are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker is provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Westin Kuala Lumpur. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at The Westin Kuala Lumpur including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
A day in will be as fun as a day out with ranges of recreational activities offered at The Westin Kuala Lumpur. A relaxing end to every day is possible with a visit to the salon, located right in the hotel. Don't forget to make a visit or two to the hotel's pool. At The Westin Kuala Lumpur, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Kuala Lumpur. Be sure to visit Menara Kuala Lumpur located 1.3 km away, an item on every checklist of those who travel to Kuala Lumpur.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

119 mentions

Breakfast

93 mentions

Internet

52 mentions

Food & Dining

45 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Indonesian
  • Japanese
  • Malay

Outdoor

  • Bicycles

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible public restrooms
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Lever handles on all guest room doors
  • Lowered deadbolts on all guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered view ports in all guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Room and suites access through exterior corridor
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Bowling alley
  • Fitness center
  • Game room
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Swimming pool [outdoor]
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Bathtub grab bar
  • Blackout curtains
  • Braille and tactile signage
  • Carpeting
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Exterior corridor
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • Laptop workspace
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Separate shower/bathtub
  • Shared bathroom
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
  • Vegetarian
  • Gluten-free
Restaurants on site

The Living Room

  • Cuisine: International
  • Menu: A-la-carte

443 Bar Lounge

  • Cuisine: International
  • Menu: A-la-carte

Splash

  • Menu: A-la-carte
Location
199 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Exceptional
Location

9.4

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.1 km 39 min drive
  • Kuala Lumpur International Airport (KUL)
    45.1 km 55 min drive

Public transportation

  • SBK15 Muzium Negara
    130 m
  • Bukit Bintang Monorail Station
    390 m 6 min walk

Hospital or clinic

  • Ting Skin & Laser Centre
    240 m

Shopping

  • Pavilion Kuala Lumpur
    170 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Pavilion Kuala Lumpur
    170 m
  • Jalan Alor
    590 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    650 m
  • Aquaria KLCC
    680 m
  • KLCC Park
    860 m
  • Petronas Twin Towers
    1.1 km
  • Menara Kuala Lumpur
    1.3 km
  • Chinatown - Kuala Lumpur
    2.0 km
  • Central Market
    2.1 km
  • KL Bird Park
    3.0 km

Nearby landmarks

  • Cooking Classes at Kings Kitchen Klub
  • Starhill Spa
    80 m
  • Starhill Gallery
    100 m
  • Tiffin Bay/Tiff's Jazz Lounge
    110 m
  • Ayurvedium
    110 m
  • Art Seni
    110 m
  • House of Suzie Wong
    110 m
  • Jim Thompson Silk
    120 m
  • Bukit Bintang (Star Hill)
    120 m
  • Spa Indrani
    120 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Wi-Fi/Internet access is available at no additional charge for two devices per room.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee265 MYR
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)88 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Number of bars/lounges1
  • Number of floors35
  • Number of restaurants3
  • Number of rooms 443
  • Year property opened2003
  • Most recent renovation2012

Parking

  • Daily parking fee5 MYR
Property announcements


The Prego and Five Sen5es will be closed permanently. Kindly contact the property for more details.

From July, 2021 as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

• Westin Club Lounge: Temporarily Closed, for Westin Club and Elite members: Selection of house wine and beer is served. (Limited to two beverages per person) only at:
• The Living Room from 06.00 PM until 08.00 PM from Sunday - Thursday
• 443 Bar Lounge Lower Lobby from 06.00 PM until 08.00 PM on Friday and Saturday only

Reviews of The Westin Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.7
Facilities8.5
Location9.4
Room comfort and quality8.7
Service8.6
Value for money8.3
High score for Kuala Lumpur
Rating
9+ Exceptional (843)
8-9 Excellent (493)
7-8 Very Good (450)
6-7 Good (120)
<6 Below Expectation (133)
Time of the year
Mar - May (462)
Jun - Aug (433)
Sep - Nov (453)
Dec - Feb (691)
All guests (3,879)
All room types
All languages

Show reviews that mention 

Showing 2,039 verified guest comments
12345
10.0
Exceptional
Yeo from Malaysia
Business traveler
Deluxe Room, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in March 2021

Exceptional”

1. Standard of services has deteriorated due to financial losses on the tourism and aviation industry. -Eg.Breakfast is no longer of the premium Westin merit.Foods are appalling. No more fresh juice or quality vege. 2. Room service was also below par.However,there are notable attempts of personnel trying to pacify customers demands. 3. Even so,there was an outstanding staff who caught the attention of many for his passionate and enthusiastic attitude at his job. Bosco,the waiter of the club breakfast has done the utmost in ensuring a comfortable and pleasant ambience for the club members through his fast response and chit-chats with customers. For example,he interacted with his customers to make all feel attended to. 'I saw you finish your coffee and maybe you would like another cup.' This man is an exemplar of the utmost a waiter can do. 4.Lastly,there was another incident which showed the favourable reception of the staff. We had mistakenly walked into the Cocktail which our package had not been entitled to.Yet,the indian lady at the service had still offered to sling hash us. Commendably,the food presented were well-done and enjoyable. In summary,even as much of the hospitality degree has dropped,there has been a continuous enthusiasm and endeavour of the staff there to supply and service!Westin has shown its resilience and will always be a remarkable brand!

Reviewed March 17, 2021

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Greetings Yeo, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared it with the concerned departments. Appropriate improvement measures have been put into place to ensure that such shortfall will not reoccur. We hope to welcome you back in the near future for a better experience. Sincerely, The Westin Kuala Lumpur

Responded May 05, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Andi from Indonesia
Family with young children
Premium Room, High Floor, Guest room, 1 King, City view
Stayed 3 nights in February 2019

Memorable stay”

Westin is a very good hotel. Location wise it’s very good if you love shopping. Just across the street from pavilion mall. The room is spacious, with a very very comfortable bed & pillow. Their true assests however is their staffs. Everyone from the doormen, concierge, reception, waitress at the restaurant, the restaurant manager, housekeeping were so welcoming and helpful. I will have no doubt to return to this hotel in the future

Reviewed February 26, 2019

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10.0
Exceptional
FARAH from Malaysia
Couple
Deluxe Room, Guest room, 1 King
Stayed 1 night in December 2020

Sweet Brief Urban Getaway...”

I stayed for one night in The Westin in 30 Dec 2020 the moment they just reopened. Everything was absolutely satisfying. From room comfort, cleanliness, in-room entertainment. And the best for me was their gym. It had all the right equipments for a good workout. And quite spacious too. The buffet breakfast had enough Western & Local selections to appeal to my likings. Staff was very accomodating and friendly. Really good hospitality overall. would definitely recommend to everyone to book your stay here!

Reviewed February 14, 2021

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Greetings FARAH, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 22, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Leeanne from Malaysia
Couple
Executive Club Room, Club lounge access, Guest room, 1 King
Stayed 3 nights in January 2022

Great location for a staycation!”

We loved our stay at The Westin KL. We deliberately went for the Club Floor option and enjoyed our evening drinks and snacks there. We also very much enjoyed the pool - a lovely setting with the bar right there! The rooms were large and clean and the staff were very attentive throughout. We would recommend and definitely stay again.

Reviewed April 02, 2022

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10.0
Exceptional
Siti from Singapore
Couple
Deluxe Room, Guest room, 1 King
Stayed 3 nights in January 2020

Get ready to feel like a VVIP”

This was my second time staying at WESTIN KL. Great services in all areas. Staffs are well trained and always have that ever ready smile to greet u wherever you go and makes your day! I would like to point out especially Radha (I hope I spelled right) went to extra mile to ensure our request was being accede. Also there was this young lady who was at the Westin Club also did an exceptional job (unfortunately I did not manage to get her name). Generally, most staffs at Westin KL deserves to be commended for the great service. I will definitely comeback here for my future stays when in KL. Thank you WESTIN KL...

Reviewed February 05, 2020

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Greetings Siti, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 25, 2021
The Westin Kuala Lumpur
10.0
Exceptional
mark from Singapore
Couple
Premium Room, High Floor, Guest room, 1 King, City view
Stayed 1 night in January 2019

Wonderful place”

We had a very pleasant stay at Westin KL in January this year. It is conveniently located near shopping centres, all within walking distance. The room was clean and perfect with good view of the city. The staff were helpful and courteous. Will definitely come back again if we're in KL.

Reviewed April 09, 2019

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10.0
Exceptional
MARINI from Malaysia
Couple
One Bedroom Residence, 1 Bedroom Residence, 1 King
Stayed 1 night in January 2022

Exceptional”

One of my favourite hotel in KL for a staycation. Quiet. Relaxing. Hospitality of the staff here from the bellboy to the reception, F&B and even the cleaners, are just exceptional. Breakfast buffet with a variety of spread. Saltwater pool was an added bonus. Prime location. Been here a few times and each time they service were just marvelous.

Reviewed February 03, 2022

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9.6
Exceptional
Judy from Australia
Couple
Deluxe Room, Guest room, 2 Twin/Single Bed(s)
Stayed 6 nights in July 2019

Perfect Location!”

Loved staying here. Location opposite the Pavillion is perfect. Bus 50m from the hotel. Bukit Bintang Underground Train station 2 minutes away. Monorail station 3 minutes walk. Great options for breakfast with fantastic staff. Check in and check out were easy and fast. Concierge went above and beyond for me and I forgot to get the guys name (tall guy) but I wish I did as he was just awesome. Pool staff also offer great service and always happy. My ONLY issues is (a) the lighting in the room is not bright enough at night and (b) as the bathrooms are slowly ageing I think they need a bit of a scrub - perhaps some bleach here and there but this is an issue throughout Malaysia but the rooms are very nice and clean and great quality linen on comfy beds. We would stay again.

Reviewed August 02, 2019

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10.0
Exceptional
Danial from Malaysia
Family with young children
Deluxe Room, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in January 2021

IN LOVE MARRIOTT PROPERTYY!!! ”

Firstly i would like to give a compliment to all your staff TWKL the customer service are very superb. My parent love the room dining service so delicious. But sometimes is okey , i had request to pickup my plate a little bit pending but is okey i understandnduring weekend and peak season. I will repeat this hotel again once i repeat holiday at KL. Hotel also nearest to shopping just walkin distance only. 1 to 10 Overall i give 9/10. See you again.

Reviewed January 05, 2021

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Greetings Danial, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 22, 2021
The Westin Kuala Lumpur
10.0
Exceptional
hasmiza from Malaysia
Family with young children
Deluxe Room, Guest room, 1 King
Stayed 2 nights in February 2022

Nice hotel and helpful staff”

I am very happy and thankful to front door staff who help me carry all my bags and wait for me politely as im carrying my baby and also to the cafe staff/ cashier guy who really understand my situation with baby and the room is very clean and comfortable and location is very convenient.

Reviewed February 03, 2022

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10.0
Exceptional
Timothy from Singapore
Family with young children
Executive Club Room, Club lounge access, Guest room, 1 King
Stayed 4 nights in December 2019

Exceptional”

First time visitor at The Westin KL (and definitely coming back). Stayed 4 nights and was pleasantly surprised with an upgrade to one of the Westin Club rooms. Great location (just opposite Pavilion Mall). Staff were very friendly (authentically, not forced). Was good value for money considering the hotel quality. Could have gotten cheaper hotel deals around the area but this experience convinced me that the right decision was made. Looking forward to going back there again.

Reviewed December 26, 2019

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Greetings Timothy, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 25, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Charles from United States
Couple
Premium Room, High Floor, Guest room, 1 King, City view
Stayed 4 nights in March 2019

I was very impressed with the Westin. The service was excellent.”

The staff decorated the room with balloons and cake and two roses, making my wife’s surprise birthday a lovely experience. The staff also went out of their way to help me try to check in for my flight. Look forward to staying with you again.

Reviewed March 13, 2019

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10.0
Exceptional
MOHD from Malaysia
Family with teens
Deluxe Room, Guest room, 1 King
Stayed 2 nights in December 2020

Best Location !!!”

Pavillion Mall is just across the road. Westin is in Bukit Bintang area which is the "Happening Part" of Kuala Lumpur (KL). All the 5* Hotels like JW Marriott & Banyan + Pavi are just side by side of Westin. This part of KL "Never Sleep" !!!

Reviewed December 24, 2020

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Greetings MOHD, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 25, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Sim from Malaysia
Couple
Deluxe Room, Guest room, 1 King
Stayed 1 night in May 2022

Not enough and Wonderful”

It was just only 1 night for us. Totally worth it! All the staff is super friendly especially morning breakfast the head chef. I cannot remember his name but his service to me is sooo wonderful. Love all the breakfast varieties. Complimentary for birthday, so far i've stayed so many hotels. The westin's cake is the best! Thank you and definitely i will come back again.

Reviewed May 09, 2022

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10.0
Exceptional
Chun from Singapore
Family with young children
Premium Room, High Floor, Guest room, 1 King, City view
Stayed 1 night in February 2019

Short But Perfect Stay”

Stayed on Valentine Day. Everything good. Room was big and clean. Staffs were helpful and friendly as well. Love their kids club as my girl enjoyed her time over there.

Reviewed February 18, 2019

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10.0
Exceptional
Kartini from Malaysia
Solo traveler
Deluxe Room, Guest room, 1 King
Stayed 3 nights in September 2019

Perfect Getaway”

I booked a room for 3 nights without breakfast. Managed to check-in before 3pm, however my room wasn’t accessible as there was a mistake made by the front-desk. The staff was so efficient to rectify my problem and i was given complimentary breakfast for my whole stay. Thank you Fazliza & Jamil for their kind assistance. Definitely will come back!

Reviewed October 05, 2019

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10.0
Exceptional
bobby from Indonesia
Family with young children
Executive Club Room, Club lounge access, Guest room, 1 King
Stayed 3 nights in July 2019

Best hotel in KL”

Hotel is near to the Shopping Center and very nice place for stay with Children, we also stay with our parents and they are really comfort with the hotel facilities especially the Executive Lounge which serve us from morning till 6 pm.

Reviewed December 24, 2019

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Greetings bobby, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 25, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Muhammad from Singapore
Family with young children
Deluxe Room, Guest room, 1 King
Stayed 3 nights in December 2019

Awesome stay!”

No doubt that the location is great (though you may experience jams because it’s really at the heart of Bukit Bintang), service is good too. Special shout out to front desk officer Shara, she’s very friendly and tries to accommodate to guest’s requests. Thank you once again!

Reviewed December 29, 2019

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Greetings Muhammad, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 25, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Qiuheng from Singapore
Couple
Stayed 2 nights in September 2018

Staff was very sweet and nice!”

The staff were really nice, they noticed that it was my birthday and gave us an upgrade for the room. Location is perfect, The Pavilion was just across the road. One of the best experience, will definitely be back.

Reviewed February 07, 2019

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10.0
Exceptional
WAI from Malaysia
Family with young children
Deluxe Room, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in March 2022

Great location & beautiful hotel”

Westin is in the best shopping location in KL. It's extremely convenient, facilities are good and staff are very help and friendly. Their swimming pool is great for children but maybe not for serious adult swimmers. Will stay again. Great for couples too.

Reviewed March 19, 2022

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